KALEOZ Gift Card FAQ Paying for your order with Cryptocurrency on KALEOZ How can I top up my KALEOZ balance, and why might I encounter issues when attempting to do so? Which payment methods are supported by KALEOZ? How do I check and pay using my KALEOZ balance? How do I pay using ShopeePay on KALEOZ? How to pay via FPX Online Banking [MYR] in KALEOZ? Offline Payment by Internet Banking Transfer, ATM Transfer and Cash Deposit Machine

The seller marked my paid order as delivered, but I haven’t received it What happens if I have not received my order? Can I ask for a refund? I have made payment successfully but my order status shows unpaid. I paid for my order. What should I do now? How do I cancel an order that has already been paid for? When should I click "Confirmed received"? Why did my payment attempt fail? What happens if the order is not paid within the given time?

Can I request a refund for my payment? I have successfully cancelled an order. Where are my funds now? Refund and Replacement Policy for Incorrect ID Submissions Can I cancel the balance refund request while it's under processing? How to request a refund for Stripe Payments (Credit/Debit Card)? When should I expect my refund? When will I receive my refund for rejected Stripe Credit/Debit payment?

How do I contact a seller? How do I make a purchase on KALEOZ? Can I request the seller to provide the recharge invoice? How do I identify a good seller? How do I rate a seller? Can I make orders from multiple different sellers in my shopping cart and check them out all at once? Am I eligible for the in-game first-time top up bonus? I did not get any SMS verification codes when processing payment. What can I do?

FAQs: What should I do if an order has been placed but selected on the wrong payment option? Can I combine KALEOZ Balance with other payment methods to pay for an order?