Buying
Learn how to purchase items, make payments, and request refunds on KALEOZ
Payment Methods
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KALEOZ Gift Card FAQ
How do I check and pay using my KALEOZ balance?
What are Payment Processing Fees?
How can I top up my KALEOZ balance?
Paying for your order with Cryptocurrency on KALEOZ
[v3] How to Pay Using Kaleoz Account Balance
How to make payment using GrabPay(MYR) in KALEOZ?
How do I make a payment via PayNow (SGD) in KALEOZ?
Order Issues
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The seller marked my paid order as delivered, but I haven’t received it
[Waiting Delivery] What happens if I have not received my order? Can I ask for a refund?
What Happens If I Don’t Complete Payment in Time?
[V3] How to manually request a refund for a paid order?
[V3] The Seller Marked My Paid Order as Delivered, But I Haven’t Received It
I have made payment successfully but my order status shows unpaid.
I paid for my order. What should I do now?
When should I click "Confirmed received"?
Refund & Dispute
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How do I contact a seller?
How do I make a purchase on KALEOZ?
How do I double-check my order game UID before making payment?
Can I request the seller to provide the recharge invoice?
How do I Identify a Reliable Sellers and Assessing their Reputation
How do I rate a seller?
Ordering from Multiple Sellers and Shopping Cart Item Limits
Am I eligible for the in-game first-time top up bonus?