Withdrawal & Fees
Sales Tax and Service Tax (SST)
Important Notice:
The Royal Malaysian Customs Department has announced that,
effective 1 March 2024, the Sales and Service Tax
(SST) rate will increase from 6% to 8%.
In accordance with this announcement, KALEOZ will revise the
Service Tax rate applied to platform fees charged to sellers from
6% to 8%, effective 1 March 2024.
For more information, please refer to the official announcement
HERE.
Following the implementation of SST in Malaysia effective
1 September 2018, SEA Gamer Mall Sdn Bhd will
impose Service Tax on taxable services provided through
KALEOZ.com, in accordance with the
Service Tax Guideline on Information Technology Services
dated 9 August 2018
.
Seller Withdrawal Fees
Fund withdrawal fees vary. Refer to the info below:
The cut-off time is 11 AM. Withdrawal requests after 11 AM will be processed on the next working day.
All times stated are expressed in GMT+8 Kuala Lumpur time.Withdrawal will be processed during normal working days (Monday to Friday) except National Public Holidays. Kindly refer to the Malaysian Calendar.
Seller Level Rating and Sales Fees
KALEOZ charges small Sales Fees of each item sold by default.
How do I complete withdrawal verification (KYC)?
To withdraw your earnings, you must first complete the
Withdrawal Verification (Know-Your-Customer, or KYC) process.
Step 1: Access Withdrawal Verification
Hover over your KALEOZ account name.
Click
"Withdraw funds"
.
Click
"Proceed withdrawal verification".
Step 2: Upload Your Identity Verification Photo
Upload a clear selfie of yourself holding a valid:
ID Card
Passport
Driving License
The document must cl
Do I need to register for a Tazapay account to withdraw my income?
No. You do not need to register for a Tazapay account.
Tazapay is the payout service provider used by KALEOZ. You can withdraw
your income directly to your local bank account without registering for
a separate Tazapay account.
Important Notes:
Make sure your bank account number and account holder name
are entered correctly.
The bank account holder must be the same person as the
seller applicant.
You must complete
withdrawal verification (KYC)
before you can withdraw your income.
If you are unsure whether withdrawals to your local bank account are
supported,