Important Notice: The Royal Malaysian Customs Department has announced that, effective 1 March 2024, the Sales and Service Tax (SST) rate will increase from 6% to 8%. In accordance with this announcement, KALEOZ will revise the Service Tax rate applied to platform fees charged to sellers from 6% to 8%, effective 1 March 2024. For more information, please refer to the official announcement HERE. Following the implementation of SST in Malaysia effective 1 September 2018, SEA Gamer Mall Sdn Bhd will impose Service Tax on taxable services provided through KALEOZ.com, in accordance with the Service Tax Guideline on Information Technology Services dated 9 August 2018. What is Sales Tax? Sales Tax is a single-stage tax imposed on: Taxable goods manufactured in Malaysia by a taxable person and sold by that person (including goods

Fund withdrawal fees vary. Refer to the info below: The cut-off time is 11 AM. Withdrawal requests after 11 AM will be processed on the next working day. All times stated are expressed in GMT+8 Kuala Lumpur time.Withdrawal will be processed during normal working days (Monday to Friday) except National Public Holidays. Kindly refer to the Malaysian Calendar.

Making a withdrawal is quick and easy. Watch the video guide below: Select a payment method for fund withdrawals.* After selecting a payment method, you must verify it by clicking on the “Proceed Withdrawal Verification” button. You will be asked to verify yourself, simply follow the instructions on the page. Once the identification has been verified, you will now have access to use this channel of payment for all future withdrawals. *A verified account with documents allows for higher limits. Withdraw Funds Follow the steps on the screen to request funds withdrawal.

KALEOZ charges small Sales Fees of each item sold by default. These can be reduce by selling more and getting good ratings from buyers. Sales Fees may vary depending on the games/products.

Withdrawal will be processed during normal working days (Monday-Friday) except National Public Holidays. Kindly refer to the Malaysian Calendar. Should you have any inquiries, please do not hesitate to Contact Us

To withdraw your earnings, you must first complete the Withdrawal Verification (Know-Your-Customer, or KYC) process. Step 1: Access Withdrawal Verification Hover over your KALEOZ account name. Click "Withdraw funds". Click "Proceed withdrawal verification". Step 2: Upload Your Identity Verification Photo Upload a clear selfie of yourself holding a valid: ID Card Passport Driving License The document must clearly show your full name. Note: You may use the same photo that was submitted during seller verification. Step 3: Upload Your Bank Account Verification Document Upload a screenshot or photo of your bank statement or internet banking page that clearly display

1. Where do I edit my bank account details? Once you have registered as a KALEOZ seller, you may update your bank account details before proceeding with withdrawal verification (KYC). Steps to Edit Bank Account Details: Log in to your KALEOZ account. Go to “Withdraw funds”. Click the Settings (⚙️) icon. Fill in your bank account information. Click “Save Withdrawal Method”. Important Notes: Ensure your bank account number and account holder name are correct. The bank account holder must be the same person as the seller applicant. You must complete withdrawal verification (KYC) before withdrawing income. 2. Do I have to register a Rapyd account to withdraw my income? No, you d