KALEOZ Premium Seller Programme The KALEOZ Premium Seller Programme recognizes sellers who consistently demonstrate excellent sales performance and outstanding customer service. Approved sellers will receive a Premium Seller badge displayed on their store and product listings, helping buyers identify trusted and reputable sellers. Premium Seller Benefits Premium Seller badge displayed on your store and product listings. Improved product visibility and shop exposure. Greater buyer confidence and potentially higher conversion rates. Exclusive access to selected products and categories available only to Premium Sellers. Maintaining Your Premium Seller Status Premium Seller status is reviewed on a monthly basis. If you no longer meet the required performance standards, your Premium Seller badge may be temporarily revoked until all eligibility requirements are met again. To continue enjoying the programme benefits, you must consistently maintain your seller pe

How to recruit a seller assistant on KALEOZ To recruit a seller assistant, please refer to the steps below: Click on your username as displayed and choose “My Assistant” from the drop-down list. Insert the email address of the person you wish to recruit in the “User email address” box and click “Send”. Once the recruitment email has been sent, the user will receive an invitation from you and the user is required to click “Accept” in order to become your seller assistant. What is a seller assistant & what do they do? A seller assistant can assist in managing orders, product management and also chat with the buyers via Kchat. Take note that the invitation is only valid for 24 hours. Does the seller assistant require a registered KALEOZ account? Yes, this is compulsory. Can a user become a seller assistant of more than one seller? No, this is not allowed. Can a seller assistant apply to become a seller? Once you become an assistant, you’re not eligible

Sales Order Status Guide You can view and manage all your orders by navigating to My Sales Orders in your KALEOZ seller account. This page displays the current status of every order and indicates any action required from you. Waiting Delivery Status: The buyer has completed payment, and the order is waiting for the seller to deliver the product or service. What you should do: Deliver the order within 72 hours. After successful delivery, click Delivered. If you're unable to fulfill the order or the buyer requests a cancellation, click Refund to Buyer. Important: Orders that are not delivered within 72 hours will be automatically refunded by the system. Waiting Confirmation Status: The seller has marked the order as delivered and is waiting for the buyer to confirm receipt. Under the KALEOZ Protect policy, buyers have up to 72 hours (3 days) to confirm delivery. What you should know: Buyers can click Order Received after verifying the delivery.

Auto-reply is a feature that allows sellers to automatically respond to buyers who initiate a conversation via KChat. It helps ensure timely communication, especially when you're not available to reply immediately. How Does It Work? Auto-reply behavior depends on whether you have any Assistant account: - If you do NOT have an Assistant account: Auto-reply will be sent immediately when a buyer initiates a chat. - If you DO have an Assistant account: Auto-reply will only be sent when none of your Assistant accounts are online. If any Assistant account is active, auto-reply will not be triggered. How to Set Up Auto-Reply？ Step 1: Go to the KChat Settings page. Step 2: Scroll down and tick the checkbox next to “Enable auto reply”. Step 3: Enter your custom message (up to 500 characters). Step 4: Click “Save” to apply your settings.

Step 1: Sign in to your KALEOZ account then click "My Account".Step 2: On the My Account page, you can check your account transactions in the "Transaction History" section as shown below.

Step 1: Go to the KChat Settings page.Step 2: You may save the frequently used message under the Quick Reply settings section. You can set up to 10 quick replies with a maximum of 250 words each. Step 3: Click "Save" once you have input the messages. Step 4: Start a chat on the KChat page. Click on the "Quick Reply" icon right beside the text box. Step 5: When the list of saved quick replies pops up, select the one you'd like to send. Step 6: Once a Quick Reply is selected, the message will be sent. Notes: You can add, remove or edit your quick replies by clicking the "Edit" icon.

Click on the "Order details" or the order number "KXXXXXX" under the My Sales Orders. Next, click the "Post Comment" option to upload the delivery proof then Post Comment to save it to the Order Log.

KALEOZ is committed to maintaining a fair and respectful marketplace for both buyers and sellers. If you receive a review that violates our community standards, you can report it for investigation. Our moderation team will review each report and take appropriate action where necessary. What Can Be Reported? You may report reviews that contain inappropriate or abusive content, including but not limited to: Advertisements or promotional content Defamatory or slanderous statements Offensive or abusive language Harassment or personal attacks Spam or irrelevant content Any content that violates KALEOZ's platform policies How to Report an Abusive Review Log in to your KALEOZ seller account. Go to the Seller Info page. Locate the review you wish to report. Click the Report Abuse button next to the review. Submit you

What is the "Duplicate" option? The "Duplicate" option is a simple way of copying a product listing multiple times.Follow these simple steps to duplicate an item in your product list: Go to "My Product" and select the items you want to duplicate.  Click on the gear wheel icon on the side and then click ”Duplicate". Fill in the product title and click "Duplicate & Save item". You can refer to the visual guide below.

If you're taking a break or are temporarily unable to accept orders, you can use the Close Store feature. This feature allows you to temporarily close your KALEOZ store without affecting your account data or seller status. While your store is closed: All of your product listings will become inactive. Buyers will not be able to place new orders. You can still log in and access your KALEOZ account as usual. You can choose one of the following options: Manually open or close your store. Schedule your store to open and close automatically based on your business hours. Option 1: Manually Open or Close Your Store Step 1 Log in to your KALEOZ account and go to My Product. Step 2 Click Close Store to temporarily close your store. Step 3 When you're ready to resume selling, click Open Store at any time. Option 2: Schedule Your Store Hours Step 1 Enable Schedule Store Hours. Step 2 Set your business operating hours (UTC+08:00) and click Save.

Here's how to reply: Step 1: Go to "My Sales Orders" and find the order for the review that you want to reply to. Step 2: Click "Comment". Step 3: Rate the buyer and enter your response. Step 4: Click "Post Comment". Note: You can only reply once to a review, and you can't edit or retract that reply.

What is the Product Promo Feature?Sellers can feature their products that are currently on sale/promotion to attract more buyers and increase sales. Buyers can also set filters to only view products that currently have a promo on KALEOZ.Feature Introduction:1. Sellers can set or remove the Promo status on their products at any time.2. A seller can promote up to 2 Products in each product category for each game.    - For example, Lost Ark has three product categories: Gold, Items, and Accounts.    - A seller can set up to 2 products within the Gold category as Promo Products.   - Likewise, they will only be able to set up to 2 Promo Products in the Items category and up to 2 Promo Products in the Accounts category.3. If the promoted product is removed, its Promo status will be removed also.4. Buyers can set filters to browse only promoted products through the game product page.How do I enable the Product Promo feature? Step 1: Log in to your KALEO

There are two ways for the seller to check the buyer's purchase history from your store.1. Search for the buyer's username on the "My Sales Orders" page. 2. View the buyer's purchase history under the "Transaction" tab in Kchat.Step 1: Click on the bottom right chat bubble and enlarge the Kchat to a new tab.Step 2: Select the buyer of your choice and click on the "Transaction" tab.Step 3: You may now view the buyer's purchase history here. 

Boosting Service sellers now have an extended 7-day delivery period. This means they have a full week to complete and deliver orders to their customers. After delivery, customers still have 3 days to confirm their orders. This adjustment recognises the unique complexity of Boosting Services and gives sellers the time they need to deliver quality results.