Contact Support
KALEOZ Customer Service and Support Contact Guide
On KALEOZ platform, there are multiple ways to contact KALEOZ Customer Service and Support.
1. KALEOZ Support
- Visit the "Contact Us" page, and click on the "KALEOZ Support" button to initiate a chat with KALEOZ support.
2. Support Message
- Click on the "Support Message" option to send a new message to KALEOZ.
- A customer service officer will respond to your message within 24 hours.
3. Facebook Messenger/Instagram Direct
- You can also reach out to us by sending a message via Facebook Messenger or Instagram Direct.
4. KALEOZ Email
- If you are unable to contact us through the above options, you can email us at [email protected].
Function Buttons in KALEOZ Support Chatbox:
1. Send Button:
To send your message in the chatbox, type your message and click on the arrow button. This will send your message to the KALEOZ Support.
2. Attach Button (Bottom Left):
The button located at the bottom left of the chatbox allows you to attach a picture or screenshot. Clicking on this button wi
How do I leave a message for KALEOZ? What is Support Message?
Support Message is another way for users to leave messages to KALEOZ. We recommend that users use Kchat instead of support messages to get quicker responses. Click HERE if you wish to leave us a message.*Please note that you are only able to leave us the font message in Support Message. Kindly contact us through Kchat if you wish to send us a picture/screenshot.Here's a short guide on how to use Support Message.Step 1. Go to "Support Message". Click "Send New Message to KALEOZ".Step 2. Type in the message then clicks "Send Message". You will receive our response shortly.
How can I attach an image in KALEOZ LiveChat?
Follow these simple steps to attach an image in Kaleoz LiveChat seamlessly:Step 1: Click the [+] button at the bottom left of the chat box for expanded options.Step 2: Locate and click the "Image" icon among the options.Step 3: A window will appear for image selection. Please choose your desired image and upload it promptly.**Pro Tip for PC Users: Direct Image PasteFor our PC users, there's a handy shortcut. If you've taken a screenshot, you can paste it directly into the chat box for automatic uploading.
How can I rate a KALEOZ LiveChat conversation?
When you engage with KALEOZ customer support through LiveChat, you have the opportunity to provide feedback on the service received. After concluding a LiveChat conversation, an automatic popup will appear, prompting you to rate the customer service experience.1. Rating Options:Excellent: If you are highly satisfied with the service.Great: If the service met your expectations and was satisfactory.Average: If the service was okay but could be improved.Poor: If the service did not meet your expectations.Bad: If the service was unsatisfactory.2. Adding Comments:Alongside the rating options, there is a space provided for comments. Feel free to elaborate on your experience or provide specific details about the service you received. Your comments can offer valuable insights for continuous improvement.**In the event that the rating popup does not appear automatically, there's no need to worry. Simply request it from the chat representative, and a chat rating will be sent out manually.