If you have successfully cancelled an order, you may be wondering what happens to the payment you made. This guide explains everything you need to know.
Where will my Refund be Returned After I Cancel an Order?
Once the order is successfully canceled/refunded it will be refunded immediately back to your KALEOZ account balance. You may check your KALEOZ balance by clicking on "My Account"
Can I use my KALEOZ balance for future purchases?
Yes. You can use the KALEOZ balance to place a new order on our site. Orders placed using your KALEOZ balance will not incur additional processing fees. Here's a short guide on how to use the balance to pay for orders:
- Search for the product you wish to purchase and click "Add to Cart"
- Once added your order to the cart, click "View my shopping cart" to view your placed order
- Click "Pay Now" to proceed to payment page
- Select “Pay with KALEOZ Balance” and enter your trading password to complete the payment.
Withdrawing Balance to the Original Payment Method
Please note that any processing fees charged by the payment provider may not be refundable, and certain payment methods, such as Cryptocurrency, Razer Gold, Neosurf, etc are non-refundable. In such cases, the amount can only be used for a new purchase on KALEOZ.
If you would like a refund to your original payment method, kindly contact our friendly KALEOZ Support team and we’ll be more than happy to assist you on the refund process!