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KALEOZ Gift Card FAQ
What is a KALEOZ Gift Card? Kaleoz gift card is a digital gift card that can be used to purchase game top-ups and other digital goods and services from Kaleoz Marketplace. Kaleoz Gift Cards are available in a variety of denominations and can be purchased using various payment methods, including credit cards, debit cards and other e-wallets. To use a Kaleoz gift card, users need to purchase the corresponding Kaleoz gift card based on the currency registered in their account. Where can I buy KALEOZ Gift Cards? Kindly click HERE. Will KALEOZ Gift Card PINs expire? Yes. KALEOZ Gift Card codes are valid for two (2) years from the date of purchase. Be sure to redeem it before it expires! Can I refund the balance from a KALEOZ Gift Card? No. The balance is non-refundable & non-transferable. How do I redeem a KALEOZ Gift Card PIN? Step 1: Login to your KALEOZ Account and proceed to "My Account". Step 2: Click on "Top Up Account Balance". Step 3: Click on "KALEOZ Gift Ca
Paying for your order with Cryptocurrency on KALEOZ
Cryptocurrency is an encrypted data string that denotes a unit of currency. It is monitored and organized by a peer-to-peer network called a blockchain. Follow these simple steps below to pay with Cryptocurrency: Step 1: Add the item you would like to purchase to your cart. Then click "Pay Now". Step 2: Choose "Online Payment" and select "Cryptocurrency". Then proceed with "Pay Now". Important Note: Cryptocurrency payments are NOT refundable. You must ensure that the transaction amount keyed in or displayed is correct before confirming the transaction. Once confirmed, the transaction cannot be revoked, canceled, or refunded. Step 3: You will be redirected to the checkout page. You may choose your preferred cryptocurrency to pay for the order. Step 4: You're required to enter your full name (as in your Passport or ID card) in order to comply with the regulations. Step 5: You will need to complete the transaction by using the address or QR code generated.Step 6: You will be redirect
How can I top up my KALEOZ balance, and why might I encounter issues when attempting to do so?
The KALEOZ Account Balance is a virtual currency that you can use to purchase game reload services, gift cards, and in-game virtual goods on KALEOZ. You can top up your KALEOZ balance using the payment methods available on our platform by following the steps below. Additionally, this section explains why some payment methods may not be available for topping up your KALEOZ balance. I) What are the steps to top up my KALEOZ balance? Step 1: Log in to your account, click on your username, and then select 'My Account'. Step 2: Click on 'Top Up Account Balance,' or use this link to go directly to the page. Step 3: Enter the amount and click 'Top up'. Step 4: Choose your preferred payment method and complete the payment accordingly. Step 5: Once the payment is complete, you're able to pay your order by selecting "KALEOZ Account Balance". Note: You can check and pay using your KALEOZ balance by referring to this guide here. II) Why am I unable to top up my KALEOZ balance? Due to the l
Which payment methods are supported by KALEOZ?
KALEOZ accommodates various types of payment methods. Here are the steps to check all available payment methods based on the currency you selected. Step 1 : Once you have logged in to our website, click on 'Payment Methods' located above the search bar to explore all available payment options. Step 2 : Click on the currency selector and choose your country’s currency from the list to view the available payment methods. Note: Processing fees will be displayed and applied when you proceed to the payment page. You may reach out to our KALEOZ support team if you have any further inquiries or need assistance.
How do I check and pay using my KALEOZ balance?
I) Checking KALEOZ BalanceLogin to your KALEOZ account and then go to "My Account". The KALEOZ balance will be shown under the "I am Buyer" category.II) Pay using KALEOZ Balance Step 1: Choose your products in KALEOZ and then click "Pay Now" from your shopping cart to be directed to the next page. Step 2: Select “Pay with KALEOZ Account Balance,” and enter your six-digit numeric trading password to complete the payment.Note: If you forgot your trading password, you may refer to this guide to reset your trading password. If you're still unable to reset your password, kindly contact our KALEOZ Support via Kchat for further assistance.
Offline Payment by Internet Banking Transfer, ATM Transfer and Cash Deposit Machine
KALEOZ accepts offline banking payments for several currencies. You can choose either manual online banking, ATM transfer, or cash deposit machine to manually deposit into our bank accounts. Please check the availability of offline banking payments for your currency here. (I) Payment by Manual Online Banking: Go to your online banking website or App, and transfer the payment amount by using the bank account information shown in the order payment checkout. Kindly key in our support email [email protected] in the recipient email when you make an online banking transfer to our bank account. This allows us to know that you are transferring payment to us. Take a screenshot of your payment receipt or your transaction history for verification purposes. Contact our KALEOZ Support via Kchat to verify and confirm your payment. Once your payment is claimed, the amount will be credited to your KALEOZ account. You may use the balance to pay for the order. Example of the payment receipt:(II)
How do I pay using Touch n Go eWallet on KALEOZ?
Touch 'n Go eWallet is a Malaysian digital wallet and online payment platform. Go cashless with simple, fast, and secure transactions in just minutes with TnG. Follow the simple steps below to pay with TnG: Step 1: Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page. Step 2: Select 'Online Payment' > 'Touch 'n Go eWallet' as your payment method > click 'Pay Now' to proceed. Step 3: Launch your TNG eWallet app and tap 'Scan' icon at the bottom to scan the QR code. Step 4: Tap on "Pay" and then key in your 6-digits TnG transaction PIN to complete the payment. Step 5: Once the payment is complete, you may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section. Note: Touch 'n Go eWallet on KALEOZ is only available for Malaysians using MYR currency. It cannot be used for topping up your KALEOZ balance.
What are Payment Processing Fees?
There are payment processing fees incurred for orders placed using the payment method in KALEOZ. Many payment method processors charge transaction fees that include both a fixed fee and a percentage fee based on the total sale price of the item. The rate and percentage vary by country. Notes: To check for the payment methods and fees, kindly refer to KALEOZ Payment Methods.
Why is the transaction amount charged on my bank account/e-wallet different from the amount shown on my order?
KALEOZ provides different kinds of payment channels for the convenience of customers from all countries to make payments. However, some of the service providers might charge certain processing fees on the transactions made, based on the agreed rate which can be found under the list of KALEOZ payment methods. As the processing fee for each payment method is different, it is excluded from the order price. Once you have selected the payment method, our system will automatically calculate the total price, including the processing fees. [Total Price = Order checkout price + Processing fees]Example: [i] Price before finalizing checkout: [ii] Fees applied after the user selected the payment method [Finalize]: 
Paying with Razer Gold Wallet in KALEOZ
Razer Gold Wallet is the unified virtual credit for gamers worldwide, available for over 42,000 games and entertainment titles. Use Razer Gold to buy games and in-game content to get more bang for your buck—including getting rewarded with Razer Silver and exclusive game deals.Note: Razer Gold Wallet on KALEOZ is ONLY available for Malaysians using MYR currency. Razer Gold Wallet cannot be used for topping up your KALEOZ balance.Follow these simple steps below to pay with Razer Gold Wallet:Step 1: Add your desired product to your shopping cart. Then, in your shopping cart, click "PAY NOW" to proceed to the next page.Step 2: Select "Online Payment" > "Razer Gold Wallet" as your payment method > click on "Pay Now" to proceed. Step 3: You will be directed to the Razer Gold checkout page. You should review your order and check all the details before clicking "Proceed To Checkout". Step 4: Follow the on-screen instructions to complete the payment. Once completed, please allow the payme
Topping up your KALEOZ Balance with a Razer Gold prepaid card
Here are the simple steps to top up your KALEOZ Balance with Razer Gold Cards:Step 1: Log in to your KALEOZ account, then go to "Account Balance Top Up".Step 2: Choose "Top up via Prepaid Card - Razer Gold Pin". The system will direct you to Razer Gold PIN top up page.Step 3: Key in the "Serial Number" and "PIN". Next, tick the "I'm not a robot" box and answer the authentication prompt. Once you're done, click "Next" to proceed.Step 4: You have successfully topped up your KALEOZ balance! You would also have earned Razer Silver, which can be used to redeem various rewards. You can click on "Redeem Now" to view a full list of claimable rewards. Step 5: You may also check your KALEOZ account balance at My Account. Important notice:Service charges will be applicable for Razer Gold Top Up. You may check HERE for a list of payment methods and their respective processing fees.
How to pay via FPX Online Banking [MYR] in KALEOZ?
Financial Process Exchange (FPX) is a Malaysia-based payment method that allows customers to complete transactions online using their bank credentials. FPX is a convenient and secure online payment solution that allows real-time debiting of customers' internet banking accounts of multiple banks. It also allows direct crediting from users' savings/current accounts into a merchant's account by banks immediately. FPX service is suitable for all businesses that offer products or services via the internet 24/7. Step 1: Choose the product you would like to purchase on the KALEOZ site, then add it to the shopping cart. Step 2: Click on "Pay Now" to be directed to the payment checkout page. Step 3: On the checkout page, click on "Online Banking" then select the bank that you wish to use. After that, click on "Pay Now" to proceed. Step 4: You will be directed to the bank payment page. Kindly enter your bank login credentials and proceed with the final checkout. Step 5: Once the transact
How do I pay using ShopeePay on KALEOZ?
ShopeePay is an e-wallet service offered by Shopee that can be used to pay for online transactions. Go cashless with simple, fast, and secure transactions within minutes via ShopeePay.Note: ShopeePay in KALEOZ is ONLY available for Malaysians using MYR currency. ShopeePay cannot be used for topping up your KALEOZ balance. Follow these simple steps below to pay with ShopeePay: Step 1: Choose your desired product, and add it to your shopping cart. In your shopping cart, click "PAY NOW" to proceed to the next page. Step 2: Select "Online Payment" > "ShopeePay" as your payment method > click on "Pay Now" to proceed. Step 3: You will be directed to the Razer Merchant checkout page. Kindly confirm all the information and click "Pay Online". Step 4: For Mobile phone users, open your Shopee App, click "Next" to pay. Key in your 6-digits ShopeePay PIN to complete the payment. Step 5: For PC users, after clicking "Pay Online", a QR code will be generated. Open your Shopee App, and acce
Paying via Razer Cash with 7-Eleven/Physical Store
Razer Cash aims to provide a convenient solution to users of all circumstances. One of the options available is to pay through 7-Eleven! You can do so by following the steps below:Step 1: Select the products you wish to purchase, then proceed to the checkout page and choose Offline Payment > Physical Store > 7-ElevenStep 2: After clicking on "Create Payment", you'll be directed to the online secure payment page to proceed with the transaction. Review your order, check the box for the Terms of Service & Privacy Policy, then click "Pay Online".Step 3: A transaction ID and Verification Code will be shown on a receipt page for you. You can now pay for this order at any 7-Eleven outlet. We advise that buyers screenshot the receipt page and show it to the relevant 7-Eleven cashier for your own convenience.Step 4: After the cash payment is completed, please keep the payment receipt and contact our customer support via Kchat for payment confirmation.Step 5: Once the payment is made,
Is there a limit to the payment amount for a single order?
Yes, each user will have a preset single payment limit, weekly payment limit, and monthly payment limit. Users can contact our KALEOZ Support via Kchat to increase the payment limit. Notes: Payment limits vary for all available currencies.
Payment via Stripe (Credit/Debit Card)
About StripeStripe is a payment gateway that accepts the majority of Credit/Debit cards with a total of 135 currencies. Payments through Stripe are more fast, simple, secure and lower the chance of payment failure without adding operational complexity. In order to protect each transaction, Stripe Payment used best-in-class security tools and practices to maintain a high level of security. Currency SupportedAll currency that is available in KALEOZ is supported for Credit/Debit Card payment via Stripe.Processing FeesRegarding processing fees, kindly check here.Bank Supported via StripeStripe supported the majority of bank debit/credit cards worldwide. What if the card was declined via Stripe during the transaction?During the transaction, if the error is shown during checkout "Your card does not support this type of purchase", kindly contact card issuer support for further assistance.Below is the reason for this error:a) Some debit/credit cards have restrictions on cross-border
How to make payment via Boost e-wallet [MYR] in KALEOZ?
Boost is an e-wallet that you can use to pay without the hassle of using physical cash. Boost is proudly Malaysia’s homegrown lifestyle e-wallet app that is both secure and rewarding. When it comes to topping up on the Boost, it’s as easy as one, two, three! Boost is now partners with 17 banks such as Maybank, CIMB, RHB Bank, Public Bank, Hong Leong Bank, and many more. Note: Boost pay is only available in Malaysian Currency (MYR). Step 1: Choose the product you want to purchase on the KALEOZ site, then add it to the shopping cart. Step 2: In your shopping cart, click on "Pay Now" to be directed to the payment checkout page. Step 3: On the checkout page, click "Online Payment" and select "Boost" under the E-Wallets category. Then, click on "Pay Now" to proceed. Step 4: A QR Code will be generated. Kindly login to your Boost Apps to proceed with payment. Step 5: In your Boost account, kindly click on the "Scan" icons located in the middle of the menu on the bottom page. S
How to pay using Skrill in KALEOZ?
Follow these simple steps below to pay with Skrill: Step 1: Choose your products in KALEOZ and then click "Pay Now" to be directed to the checkout page. Step 2: Select Online Payment under the E-wallet section for "Skrill" and click on "Pay Now" to proceed. Step 3: Once clicked, you will be directed to the Skrill transaction page to proceed with payment. Kindly log in to your Skrill account. Step 4: Once logged in, kindly follow the on-screen instructions to pay. Once the transaction is completed, please allow the payment gateway to re-direct you to our website to complete the transaction fully. Step 5: Once the transaction is completed, you may contact the seller via KChat to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.
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