The Product Promo Feature allows sellers to highlight products that are currently on sale or promotion. This helps make products more noticeable to buyers and can attract more potential customers. Buyers can also use the Promo filter to view only products that are currently promoted on KALEOZ. Feature Highlights Sellers can enable or remove the Promo status on their products at any time. Sellers can promote up to 2 products per product category for each game. If a promoted product is removed, its Promo status will also be removed automatically. Buyers can

To withdraw your earnings, you must first complete the Withdrawal Verification (Know-Your-Customer, or KYC) process. Step 1: Access Withdrawal Verification Hover over your KALEOZ account name. Click "Withdraw funds" . Click "Proceed withdrawal verification". Step 2: Upload Your Identity Verification Photo Upload a clear selfie of yourself holding a valid: ID Card Passport Driving License The document must cl

Prohibition of Money Laundering To ensure the safety, security, and compliance of the KALEOZ platform, we are committed to preventing money laundering and other illegal activities. Sellers and buyers are expected to use their accounts and the platform responsibly and in accordance with applicable laws and KALEOZ policies. Please take note of the following requirements. Keep Your Account Information Accurate Please ensure that all information provided in your KALEOZ account is true, accurate, and up to date. If any of your account information changes, please update it promptly to ensure that your account details remain accurate.

In KALEOZ, users can place orders from multiple sellers by adding products to their shopping cart and checking out in a single payment. A maximum of 5 orders can be added at one time. To add more than 5 orders, users may either remove an existing order or complete checkout for current orders before adding new ones. Upon clicking "Checkout", the total price for all items in the shopping cart will be displayed. /* ===== Scoped to .guide-article ONLY — no :root, no body ===== */ .guide-article { --guide-text: #2c3e50; --guide-text-secondary: #555e68; --guide-heading: #1a1a2e; --guide-accent: #4a6cf7; --guide-accent-hover: #3b5de7; --guide-border: #e2e8f0; --guide-note-bg: #fff8e1; --guide-note-border: #ffca28; --guide-note-text: #5d4e00; --guide-note-icon: #e6a700; --guide-step-num: #4a6cf7; --guide-step-num-bg: #eef2ff; --guide-card-bg: #f8fafc; --

Account currency determines the currency used to display prices and the payment methods available on your account. For example, if your account currency is MYR, prices and payment methods will be based on MYR. Users may change the account currency by contacting our Kaleoz Support team. Please follow the steps below: Kindly contact Kaleoz Support via Kchat. https://livechat.seagm.com/api/redirect/kaleoz-livechat Let Kaleoz Support know that you would like to change your account currency, and provide the email address registered to your Kaleoz account. Kaleoz Support will assist you further with your request. PLEASE NOTE: •If you have previously created an order using your current currency, you will no longer be able to change the acc

KALEOZ user could change their account language based on their preference. Here are the steps for changing your account language. Log in to your KALEOZ account. Click on your Country/Region option on top left of the page. A small pop-up window will appeared. Select the desired language, then click "Save Settings". If you have any questions, please contact our Customer Support team. :root{--art-bg:transparent;--art-text:#3a3632;--art-heading:#1a1714;--art-muted:#6e6960;--art-subtle:#7a8a9e;--art-accent:#3b82f6;--art-accent-dim:rgba(59,130,246,.15);--art-card-bg:rgba(0,0,0,.03);--art-card-border:rgba(0,0,0,.08);--a

Staying updated on the latest game top-ups is essential for every gamer. KALEOZ frequently adds new options, but locating them quickly can be challenging. This guide provides simple and clear steps to help you find the most recently added game top-ups with ease. Go to the official KALEOZ website. Scroll down the homepage until you reach the section labeled 'New Games'. Click on the game you are interested in to open its product page and view all available listings. Note: We recommend checking this section regularly as our catalog is updated frequently. If you cannot find a specific game, you can also use the search bar at the top of the page to check for its availability.

If you’ve recently changed your mobile number and need to update the details on your Kaleoz account, don’t worry—the process is quick and straightforward. Simply follow the step-by-step instructions below to successfully update your information. Note: Your mobile number can only be updated once every 90 days. Steps to Follow Visit the following link: https://member.seagm.com/ucp/security/info In the Mobile Number section, select the option labeled [Modify phone] to start updating your mobile number. To proceed you will need to verify your identity using one of the available verification options. Select your preferred method and click [Send Verification Code].

If you’ve recently changed your email address and need to update your Kaleoz account, the process is quick and straightforward. Just follow the step-by-step instructions below to successfully refresh your contact details and ensure you keep receiving important notifications. Note:Your email can only be updated once every 90 days. Steps to Follow Visit the following link: https://member.seagm.com/ucp/security/info In the Email section, select the [Modify email] option to begin updating your contact information. To proceed, you'll need to complete a quick two-factor authentication (2FA) check. Simply click Send verification code to receive your verification code.

At KALEOZ, all user's order must be paid within 1 hour of creation. This guide explains what happens if payment is not completed within the given time period and what should I do if the order expires. Automatic Order Cancellation and Expiration If payment is not received within this period, the system will automatically cancel the order and update its status to Expired. There are no further action is required on your part to cancel the order. This automatic process is designed to prevent unpaid orders from Blocking product availability Allow other buyers to purchase the item Keep the marketplace running smoothly What should I do if my payment was successfully deducted but the order shows as expired? If your payment was successfully deducted but the order shows Expired, please feel free to contact our friendly KALEOZ Suppor

Want to stay ahead in the gaming world? KALEOZ is your go-to destination for popular game top-ups and digital gaming products. This guide will help you discover the most in-demand games and top-up options, so you can power up your favorite titles instantly and stay ahead of the competition. Step 1: Go to the official KALEOZ website. Step 2: Scroll down a little at homepage to find the section labelled “Popular Mobile Games” or “Popular PC Games.” Tip: Check KALEOZ regularly to discover popular game top-ups, trending titles, and great deals that help you get more value from your gaming experience. If you have any questions, please contact our Customer Support team. :root{--art-bg:transparent;--art-text:#3a3632;--art-heading:#1a1714;--art-muted:#6e6960;--art-subtle:#7a8a9e;--art-accent:#3b82f6;--art-accent-dim:rgba(59,

Note: 1. A processing fee is automatically applied at checkout. The applicable fee may vary and is subject to change without prior notice. 2. PayNow (SGD) is only available when Singapore Dollar (SGD) is selected as the payment currency for the Singapore region. 3. Ensure that your Virtual Private Network (VPN) is disabled before proceeding with checkout. Step 1: Select your products on KALEOZ, then click "PayNow" to proceed to the checkout page. Step 2: Select PayNow as your payment method, then click "Create Payment." Step 3: You will be redirected to the Tazapay PayNow payment page. Step 4: Follow the on-screen instructions to complete your payment. After the transaction is successful, wait for the payment gateway to automatically redirect y

A Payment PIN is required to authorize payments using your KALEOZ account balance. Setting up a Payment PIN helps you complete payments securely and protects your funds against unauthorized use. For enhanced security, we recommend changing your Payment PIN regularly. Note: The same procedure applies when changing or resetting your Payment PIN. Follow the steps below to set up your Payment PIN: Go to the Set Payment PIN page. Select your preferred verification method, then click Send Verification Code. Enter the verification code you received. Enter a 6-digit Payment PIN. Re-enter your 6-digit

Kasikorn Bank (KBank) is one of the largest banks in Thailand, providing a wide range of financial services, including online banking and payment solutions. With Kasikorn Bank, you can easily make offline payments for your purchases. This user guide will take you through the step-by-step process of using Kasikorn Bank for transfers and payments on the KALEOZ. Steps to Follow Choose your desired item and add it to your cart. Go to your shopping cart page and click "Pay Now" to proceed. On the checkout page, choose "Offline Payment". Select KASIKORNBANK from the list and click "Create Payment" to continue. Note down the provided bank account number and details. Log in to your KASIKORNBANK account and ma

In the Kaleoz Seller Portal, sellers can create and list new products by following a series of guided steps. Steps to Create and List Products Log in to the Kaleoz Seller Portal. Go to the Product page and click Create New Product. Select the game you want to list. Choose the appropriate category. Each game offers different options: Top Up: UID top-up. Denominations are pre-set.Game Offers: Custom products. Multiple items can be listed.Currency: In-game currency. Units are fixed. According to the category, follow the corresponding steps below: Category: Top Up Select Top Up as the category, then click Save draft and continue editing product.Enter Delivery Instructions (maximum 200 characters). P

The Seller Assistant feature allows sellers to recruit an assistant to help manage sales orders, products, and buyer communication through KChat. How to Recruit a Seller Assistant on KALEOZ To recruit a seller assistant, please follow the steps below. Step 1: Open My Assistant Click on your username and select My Assistant from the drop-down menu. Step 2: Send the Invitation Enter the email address of the person you wish to recruit in the User email address field, then click Send. Important Note: The invited user must have a registered KALEOZ account. Step 3: Accept the Invitation Once t

We understand that having your seller application rejected can be frustrating. To help you better understand the possible reasons, we have listed some common issues that may result in a seller application being rejected. 1. Incomplete or Inaccurate Information Some of the information you submitted may be missing, incorrect, or inconsistent with your official documents. For example, if the name on your submitted identification document does not exactly match the name provided in your application, we may not be able to verify your identity. We recommend carefully reviewing your application, correcting any errors, and resubmitting the form with complete and accurate information.

If you see an error message stating that your account is not allowed to make purchases, it means that your account may have been temporarily restricted from making new purchases. This restriction may be applied as part of KALEOZ's security checks, account verification process, or to protect the account from unusual or potentially risky activity. What Does "Your Account Is Not Allowed to Make Purchases" Mean? If you see the system message "Your account is not allowed to make purchases," your account has been temporarily restricted from making purchases. This restriction is generally related to security checks, verification requirements, or unusual activity