If you wish to delete your Kaleoz account, please follow these steps carefully. Deleting your Kaleoz account will also delete any associated SEAGM-related platform accounts, as they are interconnected. Step 1: Log in to your account at the SEAGM website, then click the user icon on the main page and select "My Account". Step 2: Go to the User Profile page by clicking on "Edit Profile". Step 3: Look for the "Delete Account" option on your profile page and click on it. Make sure to read any information that is displayed carefullyStep 4: After confirming your decision, click on "Delete Account." Please note that your account will be frozen/suspended immediately, and it will be completely deleted after a waiting period of 30 days. Note: 1. After you request the account deletion, SEAGM will send you a confirmation email to your registered email address. If you change your mind during the account freeze period, you can cancel the account deletion by following the l

KALEOZ is committed to maintaining a fair and respectful marketplace for both buyers and sellers. If you receive a review that violates our community standards, you can report it for investigation. Our moderation team will review each report and take appropriate action where necessary. What Can Be Reported? You may report reviews that contain inappropriate or abusive content, including but not limited to: Advertisements or promotional content Defamatory or slanderous statements Offensive or abusive language Harassment or personal attacks Spam or irrelevant content Any content that violates KALEOZ's platform policies

The Product Promo Feature allows sellers to highlight products that are currently on sale or promotion. This helps make products more noticeable to buyers and can attract more potential customers. Buyers can also use the Promo filter to view only products that are currently promoted on KALEOZ. Feature Highlights Sellers can enable or remove the Promo status on their products at any time. Sellers can promote up to 2 products per product category for each game. If a promoted product is removed, its Promo status will also be removed automatically. Buyers can

Important Notice: You cannot submit a seller application at this time because KALEOZ does not offer a withdrawal method for your currency. If your currency is not currently supported by KALEOZ for seller withdrawals, you will not be able to submit a seller application at this time. Currently, KALEOZ supports the following currencies for seller applications: MYR (Malaysian Ringgit) SGD (Singapore Dollar) PHP (Philippine Peso) THB (Thai Baht) VND (Vietnamese Dong)

To withdraw your earnings, you must first complete the Withdrawal Verification (Know-Your-Customer, or KYC) process. Step 1: Access Withdrawal Verification Hover over your KALEOZ account name. Click "Withdraw funds" . Click "Proceed withdrawal verification". Step 2: Upload Your Identity Verification Photo Upload a clear selfie of yourself holding a valid: ID Card Passport Driving License The document must cl

In the Kaleoz Seller Portal, sellers can create and list new products by following a series of guided steps. Steps to Create and List Products Log in to the Kaleoz Seller Portal. Go to the Product page and click Create New Product. Select the game you want to list. Choose the appropriate category. Each game offers different options: Top Up: UID top-up. Denominations are pre-set.Game Offers: Custom products. Multiple items can be listed.Currency: In-game currency. Units are fixed. According to the category, follow the corresponding steps below: Category: Top Up Select Top Up as the category, then click Save draft and continue editing product.Enter Delivery Instructions (maximum 200 characters). P

Cryptocurrency is an encrypted data string that denotes a unit of currency. It is monitored and organized by a peer-to-peer network called a blockchain. Follow these simple steps below to pay with Cryptocurrency: Step 1: Add the item you would like to purchase to your cart. Then click "Pay Now". Step 2: Choose "Online Payment" and select "Cryptocurrency". Then proceed with "Pay Now". Important Note: Cryptocurrency payments are NOT refundable. You must ensure that the transaction amount keyed in or displayed is correct before confirming the transaction. Once confirmed, the transaction cannot be revoked, canceled, or refunded. Step 3: You will be redirected to the checkout page. You may choose your preferred cryptocurrency to pay for the order. Step 4: You're required to enter your full name (as in your Passport or ID card) in order to comply with the regulations. Step 5: You will need to complete the transaction by using the address or QR code generated.Step 6: You will be redirect

Note: KALEOZ is a C2C (consumer-to-consumer) platform, where each seller is responsible for managing their own orders. This means that KALEOZ does not source, process, or deliver orders on behalf of sellers. How to Sell Items on KALEOZ To start selling items on KALEOZ, follow the steps below. 1. Register as a Seller Log in to your KALEOZ account. Click "Become a Seller" from the navigation menu. Complete the seller verification process by providing your identification and required information. Submit your application and wait for approval.

Kasikorn Bank (KBank) is one of the largest banks in Thailand, providing a wide range of financial services, including online banking and payment solutions. With Kasikorn Bank, you can easily make offline payments for your purchases. This user guide will take you through the step-by-step process of using Kasikorn Bank for transfers and payments on the KALEOZ. Steps to Follow Choose your desired item and add it to your cart. Go to your shopping cart page and click "Pay Now" to proceed. On the checkout page, choose "Offline Payment". Select KASIKORNBANK from the list and click "Create Payment" to continue. Note down the provided bank account number and details. Log in to your KASIKORNBANK account and ma

Why is my account suspended? Our Risk Management Team does regular checks and will suspend members, and lock them out of our website. Our system is also equipped with a machine learning algorithmic identity management system that automatically scans and monitors user registration and logins. This is to protect our system from fraudulent users, hackers and accounts taken over by an unauthorized person. The most common reason for accounts to be suspended will be multiple accounts, VPN, different IP address login, and much more. To have a more detailed explanation, you may check it on our KALEOZ user guide under "General FAQ". Account suspended? No worries! Kindly follow the steps below to regain access to your KALEOZ account: Step 1: During login, the page shows "Your account was being suspended". Do stay calm and contact our support team. Step 2: Kindly contact our KALEOZ Support and provide your KALEOZ registered email address for checking. The checking time would be estimated w

Building trust and confidence with your buyers is essential to becoming a successful seller on KALEOZ. Here are eight key practices every seller should follow. 1. Deliver Fast and Consistently Fast and reliable order fulfilment helps create a positive buying experience. Process orders as quickly as possible. Clearly state your expected delivery time. Inform customers promptly if any delays occur. Note: Customers often judge top-up sellers primarily by their speed and reliability. 2. Deliver What You Promise Always ensure that your products and services match what is described in your listings.

The Seller Assistant feature allows sellers to recruit an assistant to help manage sales orders, products, and buyer communication through KChat. How to Recruit a Seller Assistant on KALEOZ To recruit a seller assistant, please follow the steps below. Step 1: Open My Assistant Click on your username and select My Assistant from the drop-down menu. Step 2: Send the Invitation Enter the email address of the person you wish to recruit in the User email address field, then click Send. Important Note: The invited user must have a registered KALEOZ account. Step 3: Accept the Invitation Once t

If you’ve forgotten your KALEOZ password, don’t worry resetting your password is quick and easy. This guide will walk you through the steps to reset your KALEOZ password so you can regain access to your account safely and securely. Step 1: Go to the top right corner of the page and click 'Login/Sign Up'. You will then be redirected to the KALEOZ login/sign-up page. Step 2: In the 'Sign in to KALEOZ' section, click 'Forgot password?' to be redirected to the password reset page. Step 3: Enter the email address associated with your KALEOZ account, then click 'Send Verification Code' to receive your verification code. Step 4: Please log in to your email account and locate the message containing the verification code in your inbox. Note:  If you have not received the verification code email, kindly follow the steps below to troubleshoot the issue. Check your spam or junk folder as the verification code email may sometimes end up there. Ensure the email address associated with your

We understand how confusing it can be when your Cryptocurrency payment shows as successful, but your order still says “Waiting for Payment.” Don’t worry—in this guide, we’ll explain why this happens and provide some solutions to help resolve the issue. Here are some possible reasons why your order still says “Waiting for Payment" after you had successfully paid the order. 1. Blockchain Confirmation in Progress Even if your wallet shows the transaction as successful, Cryptocurrency must wait for blockchain confirmations — and during network congestion, this process can take longer than usual. 2. Payment gateway synchronization delay The blockchain has already confirmed your payment, but the payment processor has not yet synchronized the transaction with the Cryptocurrency’s system — this is usually temporary and resolves automatically. 3. Incorr

Note: - Not all payment methods are eligible for refunds.- Refunds do not include any processing or handling fees charged by the payment merchant. - KALEOZ shall not be responsible for any handling fees incurred by the payment merchant during the refund process. When your order is cancelled by the seller, the order amount will be credited to your KALEOZ Account Balance by default. This balance can be used immediately for new purchases, making it a fast and convenient option without any extra fees. If, unfortunately, there is no suitable offer for the item you want and you decide to request a payment refund, please contact our KALEOZ Support Team. Refunds are only available for eligible payment methods, and our team will assist you with the process. Frequently Asked Questions (FAQ) When an order is refunded, why is the amount in my KALEO

KALEOZ Account Policy Each individual is permitted to have only one KALEOZ account. Creating or maintaining multiple accounts is strictly prohibited. KALEOZ allows each individual to maintain only one account. Users are strictly prohibited from creating or operating multiple KALEOZ accounts. If multiple accounts are found to be associated with the same individual, all associated accounts may be suspended. Why Is This Policy Important? Maintaining a single active account helps KALEOZ ensure compliance with platform policies and maintain a fair, secure, and transparent trading environment for all users.

KALEOZ user could change their account language based on their preference. Here are the steps for changing your account language. Log in to your KALEOZ account. Click on your Country/Region option on top left of the page. A small pop-up window will appeared. Select the desired language, then click "Save Settings". If you have any questions, please contact our Customer Support team. :root{--art-bg:transparent;--art-text:#3a3632;--art-heading:#1a1714;--art-muted:#6e6960;--art-subtle:#7a8a9e;--art-accent:#3b82f6;--art-accent-dim:rgba(59,130,246,.15);--art-card-bg:rgba(0,0,0,.03);--art-card-border:rgba(0,0,0,.08);--a

Staying updated on the latest game top-ups is essential for every gamer. KALEOZ frequently adds new options, but locating them quickly can be challenging. This guide provides simple and clear steps to help you find the most recently added game top-ups with ease. Go to the official KALEOZ website. Scroll down the homepage until you reach the section labeled 'New Games'. Click on the game you are interested in to open its product page and view all available listings. Note: We recommend checking this section regularly as our catalog is updated frequently. If you cannot find a specific game, you can also use the search bar at the top of the page to check for its availability.