We understand how confusing it can be when your Cryptocurrency payment shows as successful, but your order still says “Waiting for Payment.” Don’t worry—in this guide, we’ll explain why this happens and provide some solutions to help resolve the issue.
Here are some possible reasons why your order still says “Waiting for Payment" after you had successfully paid the order.
1. Blockchain Confirmation in Progress
Even if your wallet shows the transaction as successful, Cryptocurrency must wait for blockchain confirmations — and during network congestion, this process can take longer than usual.
2. Payment gateway synchronization delay
The blockchain has already confirmed your payment, but the payment processor has not yet synchronized the transaction with the Cryptocurrency’s system — this is usually temporary and resolves automatically.
3. Incorrect cryptocurrency network
If the payment was sent using a different blockchain network than the one specified during payment checkout, KALEOZ may not receive the payment even if the transaction appears successful because the cryptocurrency network used was incorrect.
Here are several ways to resolve the issue
-
Verify the Transaction Hash (TXID) on a blockchain explorer to determine whether it has been confirmed.
-
Please confirm and make sure that you've
- Sent to the correct cryptocurrency network
- The payment amount is correct
- Sent to the correct wallet address
- Pay the order before the payment timer expired -
If confirmations are still pending, please wait a short while and avoid creating another payment immediately.
-
If everything is correct but the order remains on "Waiting Payment", kindly contact our KALEOZ Support Team by providing a screenshot of the transaction payment receipt that containing
- Transaction Hash (TXID)
- Cryptocurrency and network used
- Time and amount sent of payment