To withdraw your earnings, you must first complete the Withdrawal Verification (Know-Your-Customer, or KYC) process. Step 1: Access Withdrawal Verification Hover over your KALEOZ account name. Click "Withdraw funds" . Click "Proceed withdrawal verification". Step 2: Upload Your Identity Verification Photo Upload a clear selfie of yourself holding a valid: ID Card Passport Driving License The document must cl

GAME GUIDE How to Top Up Sword of Justice Ornate Jades Cheap on KALEOZ – Fast & Secure In-Game Currency Recharge Guide Top up your Ornate Jades in just a few clicks—fast, safe, and reliable. KALEOZ June 12, 2026 5 min read Step into the breathtaking world of Sword of Justice, an immersive open-world MMORPG inspired by the rich traditions of Wuxia martial arts and ancient Chinese legends. Explore vast landscapes, master powerful combat techniques, forge meaningful alliances, and embark on epic adventures in a living world filled with mysteries, challenges, and unforgettable stories. Embark on an epic Wuxia journey with Ornate Jades! Power up your hero by crafting legendary gear, refining your skills, and unlocking your true potential. With KALEOZ, you can top up securely and instantly. Follow this simple guide to get your Ornate Jades and continue you

If you're taking a break or are temporarily unable to accept orders, you can use the Close Store feature. This feature allows you to temporarily close your KALEOZ store without affecting your account data or seller status. While Your Store Is Closed All of your product listings will become inactive. Buyers will not be able to place new orders. You can still log in and access your KALEOZ account as usual. You can choose either of the following options: Manually open or close your store. Schedule Store Hours to automatically open and close your store based on your business hours.

Note: KALEOZ is a C2C (consumer-to-consumer) platform, where each seller is responsible for managing their own orders. This means that KALEOZ does not source, process, or deliver orders on behalf of sellers. How to Sell Items on KALEOZ To start selling items on KALEOZ, follow the steps below. 1. Register as a Seller Log in to your KALEOZ account. Click "Become a Seller" from the navigation menu. Complete the seller verification process by providing your identification and required information. Submit your application and wait for approval.

Prohibition of Money Laundering To ensure the safety, security, and compliance of the KALEOZ platform, we are committed to preventing money laundering and other illegal activities. Sellers and buyers are expected to use their accounts and the platform responsibly and in accordance with applicable laws and KALEOZ policies. Please take note of the following requirements. Keep Your Account Information Accurate Please ensure that all information provided in your KALEOZ account is true, accurate, and up to date. If any of your account information changes, please update it promptly to ensure that your account details remain accurate.

The Seller Assistant feature allows sellers to recruit an assistant to help manage sales orders, products, and buyer communication through KChat. How to Recruit a Seller Assistant on KALEOZ To recruit a seller assistant, please follow the steps below. Step 1: Open My Assistant Click on your username and select My Assistant from the drop-down menu. Step 2: Send the Invitation Enter the email address of the person you wish to recruit in the User email address field, then click Send. Important Note: The invited user must have a registered KALEOZ account. Step 3: Accept the Invitation Once t

Building trust and confidence with your buyers is essential to becoming a successful seller on KALEOZ. Here are eight key practices every seller should follow. 1. Deliver Fast and Consistently Fast and reliable order fulfilment helps create a positive buying experience. Process orders as quickly as possible. Clearly state your expected delivery time. Inform customers promptly if any delays occur. Note: Customers often judge top-up sellers primarily by their speed and reliability. 2. Deliver What You Promise Always ensure that your products and services match what is described in your listings.

The Importance of Identity Verification and eKYC KALEOZ operates in jurisdictions governed by Anti-Money Laundering (AML) laws and regulations. To comply with international standards and local legal requirements, and to cooperate effectively with relevant financial authorities, KALEOZ has implemented Know Your Customer (KYC) procedures. These measures include verifying user identities, particularly when transactions involve foreign currencies. The Role of eKYC in Our Verification Framework Electronic Know Your Customer (eKYC) is an important part of KALEOZ's identity verification process. It provides a secure and efficient way to verify user information while supporting a safer and more com

We understand that having your seller application rejected can be frustrating. To help you better understand the possible reasons, we have listed some common issues that may result in a seller application being rejected. 1. Incomplete or Inaccurate Information Some of the information you submitted may be missing, incorrect, or inconsistent with your official documents. For example, if the name on your submitted identification document does not exactly match the name provided in your application, we may not be able to verify your identity. We recommend carefully reviewing your application, correcting any errors, and resubmitting the form with complete and accurate information.

If you see an error message stating that your account is not allowed to make purchases, it means that your account may have been temporarily restricted from making new purchases. This restriction may be applied as part of KALEOZ's security checks, account verification process, or to protect the account from unusual or potentially risky activity. What Does "Your Account Is Not Allowed to Make Purchases" Mean? If you see the system message "Your account is not allowed to make purchases," your account has been temporarily restricted from making purchases. This restriction is generally related to security checks, verification requirements, or unusual activity

Duplicate Listings Policy To provide a better shopping experience, sellers should create only one listing for each product and ensure that all product information is accurate, complete, and easy to understand. This helps customers compare products more easily and make informed purchasing decisions. To maintain a fair marketplace, KALEOZ takes action against sellers who create duplicate or spam listings. What Does the Duplicate Listings Policy Cover? Listing the same product across multiple stores managed by the same seller. Creating multiple listings for the same product with only minor differences to increase product visibility.

Important Notice: The Royal Malaysian Customs Department has announced that, effective 1 March 2024, the Sales and Service Tax (SST) rate will increase from 6% to 8%. In accordance with this announcement, KALEOZ will revise the Service Tax rate applied to platform fees charged to sellers from 6% to 8%, effective 1 March 2024. For more information, please refer to the official announcement HERE. Following the implementation of SST in Malaysia effective 1 September 2018, SEA Gamer Mall Sdn Bhd will impose Service Tax on taxable services provided through KALEOZ.com, in accordance with the Service Tax Guideline on Information Technology Services dated 9 August 2018 .

KALEOZ Protection Guide: Tips for Safe Online Transactions Online transactions are fast and convenient, but they can also expose your personal and financial information to security risks if proper precautions are not taken. Follow these essential tips to help protect your KALEOZ account, payment information, and personal data when making online transactions. 1. Enable Payment Alerts Enable payment alerts from your wallet or bank account. Real-time notifications allow you to monitor account activity and quickly identify suspicious transactions. If you receive an alert for an unfamiliar transaction, take action immediately.

KALEOZ Buyer Protection KALEOZ aims to provide a safe and reliable marketplace for buyers. In certain circumstances, buyers may be eligible for protection when an order is not received as described or when there is a significant issue with the purchased product or service. When Is a Buyer's Purchase Covered by KALEOZ? Order not received: The buyer did not receive the product or service as ordered. Product or service significantly differs from the listing: The buyer received a product or service that is significantly different from the description provided in the listing.

Whether you are a new or experienced seller, consistently providing excellent service can help you attract more customers, build trust, and increase sales. Follow these five best practices to improve your seller performance and build a stronger reputation on KALEOZ. 1. Prioritize Customer Satisfaction Providing a smooth and positive buying experience is essential for building customer trust and encouraging repeat purchases. Deliver Orders Quickly Fast delivery is important to customers. Process and complete orders as quickly as possible to provide a smooth buying experience. If you are taking a break, temporarily unavailable, or out of stock, use the Close Store feature to prevent customers

Sales Order Status Guide You can view and manage all your orders by navigating to My Sales Orders in your KALEOZ seller account. This page displays the current status of every order and indicates any action required from you. Waiting Delivery Status: The buyer has completed payment, and the order is waiting for the seller to deliver the product or service. What you should do: Deliver the order within 72 hours. After successful delivery, click Delivered. If you are unable to fulfill the order or the buyer requests a cancellation, click Refund to Buyer. Important: Orders tha

Important Note:[a] Please do not submit any personal information about yourself to anyone [such as other social platforms/networks] claiming to be from SEA Gamer Mall Sdn Bhd (“SEAGM”) or KALEOZ, nor respond to any communications from anyone other than the SEAGM/KALEOZ Official Site. If you are not sure, kindly contact our KALEOZ Support for further assistance.[b] Please do not upload your personal information to any public converter site such as postimages, Imgur, and much more. If you have difficulties submitting the documents, kindly contact our KALEOZ Support team via KChat for further assistance. 1. What is the KALEOZ account identity verification and why do I need to go through the process?KALEOZ account verification is basically on identity card and payment verification before completing the payment order process. This verification process is required to avoid possible online fraud or scams, credit card theft, and unauthorized access to one's payment accounts such as C

Gift Cards Terms and Conditions The following Gift Card Terms and Conditions (this "Agreement") describe the terms and conditions that apply to all Gift Cards (collectively, "Digital Goods") purchased from KALEOZ. By purchasing, accepting, or using Digital Goods, you acknowledge and agree to these terms and conditions. If you do not agree with this Agreement, please do not purchase, accept, or use the Digital Goods. 1. General 1.1 By using a Gift Card purchased from KALEOZ (referred to as the "Digital Goods"), you agree to these Digital Goods Terms in addition to the User Agreement for the KALEOZ website, which is incorporated