Search User Guide
What is the "Close Store" feature?
If you want to take a break and are unwilling/unable to accept orders, you can use the Close Store feature. This feature allows KALEOZ sellers to close their store temporarily, without losing any account data or their seller status. While your store is closed, all of your listings will be inactive, and buyers will not be able to place new orders from your store. However, you can still log in to your KALEOZ account normally during that period.How do I use the Close Store feature?
Step 1: Log in to your KALEOZ account and go to "My Product".
Step 2: Click the "Close Store" button to close your store temporarily.
Step 3: Resume your business by clicking the "Open Store" button at any time you want.
How to Redeem a Roblox Gift Card?
Note: Roblox Gift Cards can only be redeemed in a browser at Roblox.com/redeem - they can't be redeemed in the Roblox mobile app or any video game console.Step-by-Step Instructions: 1. Go to the Roblox Redemption Page. 2. Log in to your Roblox account. 3. Redeem the Gift Card: - Enter the PIN code in the provided field. - Click "Redeem" to proceed.
- A success message will appear once the credit has been successfully added to your account. By following these steps, you can easily redeem your Roblox Gift Card and enjoy your new credit.
How do I setup quick replies and use it in KChat?
Step 1: Go to the KChat Settings page.Step 2: You may save the frequently used message under the Quick Reply settings section. You can set up to 10 quick replies with a maximum of 250 words each.
Step 3: Click "Save" once you have input the messages.
Step 4: Start a chat on the KChat page. Click on the "Quick Reply" icon right beside the text box.
Step 5: When the list of saved quick replies pops up, select the one you'd like to send.
Step 6: Once a Quick Reply is selected, the message will be sent.
Notes: You can add, remove or edit your quick replies by clicking the "Edit" icon.
How to find my RID and Server for MU Archangel?
MU Archangel is a mobile MMORPG game published by Webzen. MU Archangel provides a classic MU experience for players to play on mobile devices. There are 3 different classes for players to choose from - Dark Knight, Dark Wizard, or Elf. The classic elements of PC MMORPG MU Online have been reflected on mobile devices, providing users with the best MU gaming experience.Purchase MU Archangel Diamonds from us to enhance your gaming experience in a safe and secure environment. Players only need to provide RID and Server.Check this out on how to find your RID and Server:Step 1. Launch your MU Archangel mobile game.Step 2. Expand the menu by clicking on the Circle located on the bottom right of the main screen. Open the "Settings".Step 3. Go to "Account" tab. You may find your RID and Server here.
Where to find my WeTV ID?
WeTV is an Asia legal and official free streaming platform of Tencent Video. WeTV presents selected and top-hit shows and dramas for you to stream with a premium watching experience.
Purchase your WeTV VIP at the lowest price from our trusted KALEOZ sellers to watch those VIP exclusive dramas and shows. Users only need to provide the WeTV ID.
Check this out on where to find your WeTV ID:
Step 1. Launch your WeTV app. Go to "Me" > "Settings".Step 2. Click on the "Account".
Step 3. Your WeTV ID can be found here.
How to find my account number in Boxing Star?
About Boxing StarGo for the Knockout!Make your opponent see the Stars! Only room for one Boxing Star!Ever wonder what it really meant when someone told you that if you really wanted something you need to blood, sweat, and tears? Experience the journey to become the next Boxing Star! Rise from the streets and punch your way up to become the most epic Boxing Star!How to find my account number in Boxing Star?Step 1: Proceed to your profile.Step 2: Click the "Setting" icon.Step 3: Select "Support" and your account number will be displayed.
How to check The Legend of Neverland Character ID?
The Legend of Neverland is a role-playing game developed by GameArk Global and officially launched at the very beginning of July. Let's get this game from App Store & Google Play. Besides, players can explore the Cabala World by choosing the suitable classes such as Swordsman, Ranger, Scholar, Craftsman and each with unique skill trees to help you on your adventure.
Cabala crystals are the in-game currency for The Legend of Neverland. You may place order with our trustable sellers to top-up the Cabala Crystals and Daily Package to enchance your gaming experiences.
How to buy The Legend of Neverland Cabala Crystal & Package?
Select the Cabala Crystal or Package from The Legend of Neverland product page.
Enter your Character ID and Character Name.
Add to cart and proceed to the payment page.
Once payment is made, notify the seller via KChat and wait for your Cabala Crystals/Package to be delivered.
How to check The Legend of Neverland Character ID?
Login to your The Legend of
Game Account Selling Policy
Introduction
Want to sell game accounts for real money? Here is your chance! You can sell your game accounts on KALEOZ safely and efficiently. However, you need to comply with the following Rules & Regulations for selling game accounts.
Rules & Regulations
The source of the listed game account must be legal, and the seller must be the owner of the account and have full original access rights.
The seller must fully transfer the ownership of account access to the buyer when delivering the account. Account registration and login information must be changed to the buyer's details and provide the original registration information. Therefore, the buyer can contact the game publisher and use the original account information to solve the account issue.
The seller must upload the delivery proof (screenshot of game account information- login email, password, etc.) immediately in the order log message or Kaleoz live chat system (Kchat) after the seller passes the details to the buyer.
How do I track my order status?
Step 1: Go to "My Orders" after logging in to your KALEOZ account.Step 2: Choose the order status you wish to see.
Step 3: Click the Order ID KXXXXXXX to see more details of the specific order.
Order status might be shown as below:
Waiting Payment - Orders awaiting payment. Unpaid orders will expire after 1 hour if no payment is made.
Waiting Delivery - Orders that have been paid for and awaiting delivery from the seller.
Waiting Confirmation - Orders that have been delivered by the seller and awaiting confirmation from the buyer.
Refunding - Orders that have been canceled. Any payments made are returned to your KALEOZ balance.
Deleted - Orders that have been deleted by the user.Expired - Unpaid orders that have expired after the 1-hour period.
Seller Rules and Regulations
Sellers must deliver within the stipulated delivery speed time using the delivery method stated in the listed item's description. Sellers must capture screenshots both before and after each trade or record a video as evidence of delivery. The delivery evidence can be shared on the Order Details page in the Order Log section. For video evidence, you may email it to [email protected] with the subject of "Video Recording of Order KXXXXXXX." All communication and correspondences must go through KALEOZ.com using the Order Log messaging system and/or the KChat live chat system. Sellers may not use KALEOZ to provide offsite or personal offers:: ALL ITEM listings cannot contain any description of the seller’s contact information NO personal contact information may be given to buyers through KChat For the offense of Rules 4.1 or 4.2, sellers will be given one warning ONLY. A second offense will result in immediate account suspension and the seller’s account balance and a
Where can I find my User ID for Honor of Kings?
Honor of Kings International Edition, developed by Tencent Timi Studio and published by Level Infinite, is the world's most popular mobile MOBA game. Dive into the classic MOBA excitement with 5V5 hero's gorge, fair matchups; numerous battle modes, and a vast selection of heroes allow you to demonstrate your dominance with first blood, pentakills, and legendary feats, crushing all competition! Localized hero voiceovers, skins, and smooth server performance ensure quick matchmaking, teaming up with friends for ranking battles, and enjoying all the fun of PC MOBAs and action games as you ascend to the pinnacle of honor! The enemy is nearing the battlefield—players, rally your allies for team battles in Honor of Kings!
Purchase your Tokens & Weekly Card at the lowest price from our trusted KALEOZ sellers to enhance your gaming experience. Users only need to provide their User ID.
Check this out on where to find your Honor of Kings's UID:
Step 1: Launch your Honor of Kings mobile gam
How do I check and pay using my KALEOZ balance?
I) Checking KALEOZ BalanceLogin to your KALEOZ account and then go to "My Account". The KALEOZ balance will be shown under the "I am Buyer" category.II) Pay using KALEOZ Balance Step 1: Choose your products in KALEOZ and then click "Pay Now" from your shopping cart to be directed to the next page.
Step 2: Select “Pay with KALEOZ Account Balance,” and enter your six-digit numeric trading password to complete the payment.Note: If you forgot your trading password, you may refer to this guide to reset your trading password. If you're still unable to reset your password, kindly contact our KALEOZ Support via Kchat for further assistance.
How to link your social media accounts to KALEOZ?
Follow these simple steps below to link your social media accounts:
Step 1: Go to SEAGM website.
Step 2: Click the icon here and sign in with your email and password.
Step 3: After login, click on My Account.
Step 4: Then click on "Edit".
Step 5: Click on Social Media Account.
Step 6: You may choose the social media account that you wish to link.
Note: You may also create a KALEOZ account using your social media accounts.
How do I cancel the account deletion request?
These are the steps to cancel your account deletion and restore your account:
Step 1: Go to your mailbox and open the "Delete your account" email sent by SEAGM.
Step 2: Click on the address link shown in the email.
Step 3: Click on the "Cancel Account Deletion" button.
Step 4: Click "Yes, I Would Like To Keep It" to restore your account.
Step 5: Once revoked successfully, you will be redirected to the KALEOZ website.
Topping up your KALEOZ Balance with a Razer Gold prepaid card
Here are the simple steps to top up your KALEOZ Balance with Razer Gold Cards:Step 1: Log in to your KALEOZ account, then go to "Account Balance Top Up".Step 2: Choose "Top up via Prepaid Card - Razer Gold Pin". The system will direct you to Razer Gold PIN top up page.Step 3: Key in the "Serial Number" and "PIN". Next, tick the "I'm not a robot" box and answer the authentication prompt. Once you're done, click "Next" to proceed.Step 4: You have successfully topped up your KALEOZ balance! You would also have earned Razer Silver, which can be used to redeem various rewards. You can click on "Redeem Now" to view a full list of claimable rewards.
Step 5: You may also check your KALEOZ account balance at My Account.
Important notice:Service charges will be applicable for Razer Gold Top Up. You may check HERE for a list of payment methods and their respective processing fees.
Product Promo Feature
What is the Product Promo Feature?Sellers can feature their products that are currently on sale/promotion to attract more buyers and increase sales. Buyers can also set filters to only view products that currently have a promo on KALEOZ.Feature Introduction:1. Sellers can set or remove the Promo status on their products at any time.2. A seller can promote up to 2 Products in each product category for each game. - For example, Lost Ark has three product categories: Gold, Items, and Accounts. - A seller can set up to 2 products within the Gold category as Promo Products. - Likewise, they will only be able to set up to 2 Promo Products in the Items category and up to 2 Promo Products in the Accounts category.3. If the promoted product is removed, its Promo status will be removed also.4. Buyers can set filters to browse only promoted products through the game product page.How do I enable the Product Promo feature? Step 1: Log in to your KALEO
How to find my PUBG Mobile Player ID?
PlayerUnknown's Battleground (PUBG) Mobile is one of the most famous battle royale games. Most of the players will top-up PUBG M Unknown Cash (UC) to enhance their gaming experience. When top-up PUBG M UC, players will be required to provide their Player ID, but many novice players are unsure where they can find the ID. If you are one of those, you’ve come to the right place.
The Player ID is a unique number used to identify your PUBG M account. Unlike the character name, the Player ID cannot be changed or customized. It is assigned to you by the system during account creation.
Now, let’s take a look at how to find the PUBG M Player ID.Step 1: Log in to your PUBG M game account.Step 2: Go to your player profile by clicking your avatar on the top-left corner.
Step 3: Your PUBG M Player ID and Character Name will be displayed.Step 4: Click on the "Menu" icon, and then you can copy your Player ID and Character Name from there.
How to whitelist KALEOZ in Gmail?
To ensure that you receive all the important emails from us, we recommend that you whitelist our email address in Gmail. Whitelisting means that you're telling Gmail that our emails are not spam and that you trust them. Here's how to do it:1. Log in to your Gmail account.2. Click on the gear icon in the top right-hand corner and select "See all settings" from the Quick settings menu.3. Go to the "Filters and Blocked Addresses" tab, then click on the "Create a new filter" button.4. In the "From" field, enter "kaleoz.com", then click "Create filter" at the bottom.5. Check "Never send it to Spam" in the checkbox and categorize the domain as primary to make sure it lands in the primary tab. Then click the "Create filter" again.That's it! You should now receive all the important notification emails from us.