Payment Methods
KALEOZ Gift Card FAQ
What is a KALEOZ Gift Card?
Kaleoz gift card is a digital gift card that can be used to purchase game top-ups and other digital goods and services from Kaleoz Marketplace. Kaleoz Gift Cards are available in a variety of denominations and can be purchased using various payment methods, including credit cards, debit cards and other e-wallets. To use a Kaleoz gift card, users need to purchase the corresponding Kaleoz gift card based on the currency registered in their account.
Where can I buy KALEOZ Gift Cards?
Kindly click HERE.
Will KALEOZ Gift Card PINs expire?
Yes. KALEOZ Gift Card codes are valid for two (2) years from the date of purchase. Be sure to redeem it before it expires!
Can I refund the balance from a KALEOZ Gift Card?
No. The balance is non-refundable & non-transferable.
How do I redeem a KALEOZ Gift Card PIN?
Step 1: Login to your KALEOZ Account and proceed to "My Account".
Step 2: Click on "Top Up Account Balance".
Step 3: Click on "KALEOZ Gift Ca
How do I check and pay using my KALEOZ balance?
I) Checking KALEOZ BalanceLogin to your KALEOZ account and then go to "My Account". The KALEOZ balance will be shown under the "I am Buyer" category.II) Pay using KALEOZ Balance Step 1: Choose your products in KALEOZ and then click "Pay Now" from your shopping cart to be directed to the next page.
Step 2: Select “Pay with KALEOZ Account Balance,” and enter your six-digit numeric trading password to complete the payment.Note: If you forgot your trading password, you may refer to this guide to reset your trading password. If you're still unable to reset your password, kindly contact our KALEOZ Support via Kchat for further assistance.
What are Payment Processing Fees?
Payment Processing Fees are charges applied by payment processors when a transaction is made. These fees cover the costs associated with verifying, authorizing, and transferring funds during the payment process.
Orders placed on KALEOZ will incur a processing fee, which is a percentage of the transaction amount. Many payment processors charge transaction fees that include both a fixed fee and a percentage fee based on the total sale price of the product.
The rate and percentage of the processing fee may vary depending on the country and payment method used.
The processing fee will be displayed under the payment method you select when you proceed to payment.
Note: If your order is refunded, only the order amount will be credited to your KALEOZ balance. The processing fees are non-refundable. Orders placed using your KALEOZ balance will not incur additional processing fees. Please note that if you request a refund to your original payment method or bank account, any processing fees c
How can I top up my KALEOZ balance?
The KALEOZ Account Balance is a virtual currency that you can use to purchase game reload services, gift cards, and in-game virtual goods on KALEOZ.
You can top up your KALEOZ balance using the payment methods available on our platform by following the steps below.
I) What are the steps to top up my KALEOZ balance?
Step 1: Log in to your account, click on your username, and then select 'My Account'.
Step 2: Click on 'Top Up Account Balance,' or use this link to go directly to the page.
Step 3: Enter the amount and click 'Top up'.
Step 4: Choose your preferred payment method and complete the payment accordingly.
Step 5: Once the payment is complete, you're able to pay your order by selecting "KALEOZ Account Balance".
Note: You can check and pay using your KALEOZ balance by referring to this guide here.
II) Why am I unable to top up my KALEOZ balance?
Due to the laws and regulations of individual countries, buyers using certain currencies may be unable to top up their KALEOZ
Paying for your order with Cryptocurrency on KALEOZ
Cryptocurrency is an encrypted data string that denotes a unit of currency. It is monitored and organized by a peer-to-peer network called a blockchain.
Follow these simple steps below to pay with Cryptocurrency:
Step 1: Add the item you would like to purchase to your cart. Then click "Pay Now".
Step 2: Choose "Online Payment" and select "Cryptocurrency". Then proceed with "Pay Now".
Important Note: Cryptocurrency payments are NOT refundable. You must ensure that the transaction amount keyed in or displayed is correct before confirming the transaction. Once confirmed, the transaction cannot be revoked, canceled, or refunded.
Step 3: You will be redirected to the checkout page. You may choose your preferred cryptocurrency to pay for the order.
Step 4: You're required to enter your full name (as in your Passport or ID card) in order to comply with the regulations.
Step 5: You will need to complete the transaction by using the address or QR code generated.Step 6: You will be redirect
How do I make a payment via PayNow (SGD) in KALEOZ?
Note:
1. A processing fee is automatically applied at checkout. The applicable fee may vary and is subject to change without prior notice.
2. PayNow (SGD) is only available when Singapore Dollar (SGD) is selected as the payment currency for the Singapore region.
3. Ensure that your Virtual Private Network (VPN) is disabled before proceeding with checkout.
Step 1: Select your products on KALEOZ, then click "PayNow" to proceed to the checkout page.
Step 2: Select PayNow as your payment method, then click "Create Payment."
Step 3: You will be redirected to the Tazapay PayNow payment page.
Step 4: Follow the on-screen instructions to complete your payment. After the transaction is successful, wait for the payment gateway to automatically redirect y
How to pay via FPX Online Banking [MYR] in KALEOZ?
Financial Process Exchange (FPX) is a Malaysia-based payment method that allows customers to complete transactions online using their bank credentials. FPX is a convenient and secure online payment solution that allows real-time debiting of customers' internet banking accounts of multiple banks. It also allows direct crediting from users' savings/current accounts into a merchant's account by banks immediately. FPX service is suitable for all businesses that offer products or services via the internet 24/7.
Step 1: Choose the product you would like to purchase on the KALEOZ site, then add it to the shopping cart.
Step 2: Click on "Pay Now" to be directed to the payment checkout page.
Step 3: On the checkout page, click on "Online Banking" then select the bank that you wish to use. After that, click on "Pay Now" to proceed.
Step 4: You will be directed to the bank payment page. Kindly enter your bank login credentials and proceed with the final checkout.
Step 5: Once the transact
How do I pay using Touch n Go eWallet on KALEOZ?
Touch 'n Go eWallet is a Malaysian digital wallet and online payment platform. Go cashless with simple, fast, and secure transactions in just minutes with TnG.Touch 'n Go eWallet on KALEOZ is only available for Malaysians using MYR currency. It cannot be used for topping up your KALEOZ balance.
Follow the simple steps below to pay with TnG:
Step 1: Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page.
Step 2: On the checkout page, look for the "Online Payment" section and select "Touch n Go eWallet" as your preferred payment method, then select "Pay now".
Step 3: The QR code will be displayed as example below. Launch your TNG eWallet app and tap 'Scan' icon to scan the QR code.
Step 4: Tap on "Pay" and then key in your 6-digits TnG transaction PIN to complete the payment.
Step 5: Once the payment is complete, you will be redirected back to the Payment Information page. You can check your order status by clicking on "My Orders" as shown in the pic
How do I pay using ShopeePay on KALEOZ?
ShopeePay is an e-wallet service offered by Shopee that can be used to pay for online transactions. Go cashless with simple, fast, and secure transactions within minutes via ShopeePay.Note: ShopeePay in KALEOZ is ONLY available for Malaysians using MYR currency. ShopeePay cannot be used for topping up your KALEOZ balance. Follow these simple steps below to pay with ShopeePay:
Step 1: Choose your desired product, and add it to your shopping cart. In your shopping cart, click "PAY NOW" to proceed to the next page.
Step 2: Select "Online Payment" > "ShopeePay" as your payment method > click on "Pay Now" to proceed.
Step 3: You will be directed to the Razer Merchant checkout page. Kindly confirm all the information and click "Pay Online".
Step 4: For Mobile phone users, open your Shopee App, click "Next" to pay. Key in your 6-digits ShopeePay PIN to complete the payment.
Step 5: For PC users, after clicking "Pay Online", a QR code will be generated. Open your Shopee App, and acce
Why is the transaction amount charged on my bank account/e-wallet different from the amount shown on my order?
KALEOZ provides different kinds of payment channels for the convenience of customers from all countries to make payments. However, some of the service providers might charge certain processing fees on the transactions made. The fee will be displayed on the checkout page.
As the processing fee for each payment method is different, it is excluded from the order price. Once you have selected the payment method, our system will automatically calculate the total price, including the processing fees.
[Total Price = Order checkout price + Processing fees]Example: [i] Price before finalizing checkout: [ii] Fees applied after the user selected the payment method [Finalize]:
Paying with Razer Gold Wallet in KALEOZ
Razer Gold Wallet is the unified virtual credit for gamers worldwide, available for over 42,000 games and entertainment titles. Use Razer Gold to buy games and in-game content to get more bang for your buck—including getting rewarded with Razer Silver and exclusive game deals.Note: Razer Gold Wallet on KALEOZ is ONLY available for Malaysians using MYR currency. Razer Gold Wallet cannot be used for topping up your KALEOZ balance.Follow these simple steps below to pay with Razer Gold Wallet:Step 1: Add your desired product to your shopping cart. Then, in your shopping cart, click "PAY NOW" to proceed to the next page.Step 2: Select "Online Payment" > "Razer Gold Wallet" as your payment method > click on "Pay Now" to proceed.
Step 3: You will be directed to the Razer Gold checkout page. You should review your order and check all the details before clicking "Proceed To Checkout".
Step 4: Follow the on-screen instructions to complete the payment. Once completed, please allow the payme
Paying via Razer Cash with 7-Eleven/Physical Store
Razer Cash aims to provide a convenient solution to users of all circumstances. One of the options available is to pay through 7-Eleven! You can do so by following the steps below:Step 1: Select the products you wish to purchase, then proceed to the checkout page and choose Offline Payment > Physical Store > 7-ElevenStep 2: After clicking on "Create Payment", you'll be directed to the online secure payment page to proceed with the transaction. Review your order, check the box for the Terms of Service & Privacy Policy, then click "Pay Online".Step 3: A transaction ID and Verification Code will be shown on a receipt page for you. You can now pay for this order at any 7-Eleven outlet. We advise that buyers screenshot the receipt page and show it to the relevant 7-Eleven cashier for your own convenience.Step 4: After the cash payment is completed, please keep the payment receipt and contact our customer support via Kchat for payment confirmation.Step 5: Once the payment is made,
How to make payment via Boost e-wallet [MYR] in KALEOZ?
Boost is an e-wallet that you can use to pay without the hassle of using physical cash. Boost is proudly Malaysia’s homegrown lifestyle e-wallet app that is both secure and rewarding. When it comes to topping up on the Boost, it’s as easy as one, two, three! Boost is now partners with 17 banks such as Maybank, CIMB, RHB Bank, Public Bank, Hong Leong Bank, and many more.
Note: Boost pay is only available in Malaysian Currency (MYR).
Step 1: Choose the product you want to purchase on the KALEOZ site, then add it to the shopping cart.
Step 2: In your shopping cart, click on "Pay Now" to be directed to the payment checkout page.
Step 3: On the checkout page, click "Online Payment" and select "Boost" under the E-Wallets category. Then, click on "Pay Now" to proceed.
Step 4: A QR Code will be generated. Kindly login to your Boost Apps to proceed with payment.
Step 5: In your Boost account, kindly click on the "Scan" icons located in the middle of the menu on the bottom page.
S
How to pay using Skrill in KALEOZ?
Follow these simple steps below to pay with Skrill:
Step 1: Choose your products in KALEOZ and then click "Pay Now" to be directed to the checkout page.
Step 2: Select Online Payment under the E-wallet section for "Skrill" and click on "Pay Now" to proceed.
Step 3: Once clicked, you will be directed to the Skrill transaction page to proceed with payment. Kindly log in to your Skrill account.
Step 4: Once logged in, kindly follow the on-screen instructions to pay. Once the transaction is completed, please allow the payment gateway to re-direct you to our website to complete the transaction fully.
Step 5: Once the transaction is completed, you may contact the seller via KChat to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.
How to pay using Maybank QRPay in KALEOZ?
Follow these simple steps below to pay with Maybank QRPay:
Step 1: Choose your products in KALEOZ and then click "Pay Now" to be directed to the checkout page.
Step 2: Select Maybank QRPay under the Online Payment section and click on "Pay Now" to proceed.
Step 3: Once clicked, a Maybank QRPay Code will be displayed.
Step 4: Kindly log in to your Maybank app from your mobile phone. Then, select the QRPay payment option and scan the QR code displayed at checkout.
Step 5: After you had scanned the QR code, a confirmation page will be displayed. Kindly confirm the details and click "Pay" to complete the transaction.
Step 6: Once the transaction is completed, you may contact the seller via KChat to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.
How to make payment via VISA&MasterCard [MYR] in KALEOZ?
Note:
Payment for Visa & MasterCard via MolPay is only allowed for Malaysian Bank-issued cards ONLY.Kindly ensure that NO virtual private network (VPN) has been enabled during checkout.An automated 1.1% processing fee will be applied during checkout.
Step 1: Choose the product you would like to purchase on the KALEOZ site, then add it to the shopping cart.
Step 2: Click "Pay Now" to be directed to the payment checkout page.
Step 3: On the checkout page, click on "Online Payment" and select "VISA & MasterCard". Then, click on "Pay Now" to proceed.
Step 4: You will be required to enter the payment card details [Card number, Expiry date, and CVV] to complete the transaction.
Step 5: Once the transaction is completed, please allow the payment gateway to re-direct you back to our website to complete the transaction fully. Note: Please allow our website to fully load once your transaction is completed to prevent floating orders.
Step 6: Once the payment has been completed, yo
How to pay using Rabbit Line Pay (THB) in KALEOZ?
What is Rabbit LINE Pay?
Rabbit LINE Pay is a digital wallet that offers users the convenience of making both online and offline payments, transferring money to other LINE users, paying utility bills and motorway tolls, and purchasing cinema tickets. Rabbit serves as an offline payment platform, providing a seamless payment experience for both transit and retail customers. Presently, there are more than 7 million Rabbit Card holders and over 4,000 Rabbit Card readers, predominantly located in the Bangkok Metropolitan Region.
Follow the steps to pay using Rabbit LINE Pay
Step 1: Select the desired product on the KALEOZ platform, and then click on "Pay Now".
Step 2: You will be redirected to the payment checkout page by clicking "Pay Now".
Step 3: On the checkout page, choose "Rabbit Line Pay" from the E-Wallets category under "Online Payment." Click on "Pay Now" to proceed.
Step 4: You will be taken to the Rabbit LINE Pay page to continue with the payment process. Please log in to your
How to pay using PromptPay Bank Transfer (THB) in KALEOZ?
What is PromptPay?
PromptPay is a mobile payment service in Thailand that allows users to make secure and convenient transactions using their mobile phone numbers or National ID numbers. It is an electronic funds transfer system that enables individuals to send and receive money in Thai Baht (THB) using their smartphones or digital devices. PromptPay is widely accepted at various merchants, including retail stores, online platforms, and service providers throughout Thailand. It provides a convenient and cashless payment option for users, promoting digital financial transactions in the country.
Follow the steps to pay using PromptPay Bank Transfer
Step 1: Select the desired product on the KALEOZ platform, and then click on "Pay Now".
Step 2: You will be redirected to the payment checkout page by clicking "Pay Now".
Step 3: On the checkout page, choose "PromptPay Bank Transfer" from the Bank Transfer category under "Online Payment." Click on "Pay Now" to proceed.
Step 4: You will be tak