Search User Guide
Product Promo Feature
What is the Product Promo Feature?Sellers can feature their products that are currently on sale/promotion to attract more buyers and increase sales. Buyers can also set filters to only view products that currently have a promo on KALEOZ.Feature Introduction:1. Sellers can set or remove the Promo status on their products at any time.2. A seller can promote up to 2 Products in each product category for each game. - For example, Lost Ark has three product categories: Gold, Items, and Accounts. - A seller can set up to 2 products within the Gold category as Promo Products. - Likewise, they will only be able to set up to 2 Promo Products in the Items category and up to 2 Promo Products in the Accounts category.3. If the promoted product is removed, its Promo status will be removed also.4. Buyers can set filters to browse only promoted products through the game product page.How do I enable the Product Promo feature? Step 1: Log in to your KALEO
How to find Apex Legends Mobile Player ID?
About Apex Legends MobileLive like a hero, play like a Legend! Apex Legends™ Mobile is here.Multiplayer squads, first-person and third-person shooter gameplay and innovative combat are waiting for you on the battlefield! Jump into intense combat where survival is the only thing that matters. Prove that you have what it takes to make it out alive.Legends from all corners of the Frontier have flocked to compete in the Apex Games for fame, fortune, and glory. Choose your Legend from a diverse lineup of outlaws, soldiers, misfits and misanthropes. Legends such as Wraith, Bloodhound, Caustic, Gibraltar, and Lifeline await. Strategy is key while making your selection. Find a hero that matches your play style, customize them with unique skins, and leave your mark.Fast paced innovative combat with shorter matches and more exhilarating action! Squad up with two other players and combine your skill sets to create the ultimate team. Battle against 19 other squads in 60-person battle royale games.
How to find Harry Potter: Magic Awakened User ID?
Are you ready to embark on magical adventures in the enchanting world of Harry Potter: Magic Awakened? If you're seeking to enhance your gaming experience with recharge services on Kaleoz, you'll need your unique User ID.
Discovering your User ID is as simple as casting a charm:
Open Harry Potter: Magic Awakened on your device and log in to your wizarding account.
Tab to open your Knapsack, and then tab the Info
Your User ID will be seen on the Info
Perform a wizardly copy spell on your User ID by tapping on it or using the enchanted copy function.
How to Change Your KALEOZ Password
Protecting your KALEOZ account is important because it contains personal and transactional information and updating your password is a quick way to enhance its security. This guide provides simple and clear steps to help you change your password with ease.
Step 1: Click on your username. Under the 'User Control Panel' section, find and click on 'My Profile'.
Step 2: Click 'Security' and then navigate to 'Password' section and then click 'Change Password'.
Step 3: Enter your current password and your new password in the fields provided, then click 'Save Password' to complete the change.
Note: The password must be 8–20 characters long, include a combination of uppercase and lowercase letters and numbers, and must not contain any symbols or special characters. We also advise changing your password regularly such as every three to six months to reduce the risk of password theft.
If you encounter any issues while changing your password and need assistance, please contact our KALEOZ Cu
Where is my Perfect World Mobile user ID and character ID?
About Perfect World Mobile
Perfect World Mobile is a genuine remake of Perfect World—one of the longest-running MMORPGs to date. Crafted through Unity, the title boasts next-generation graphics with high-definition rendering, real-time weather, and an immersive gameplay experience. Top up Perfect World Mobile Gold Ingots in KALEOZ with the lowest and most reasonable price. Customers only need to provide the User ID and Character ID.
How to buy Perfect World Mobile Gold Ingots?
1. Select the product from the Perfect World Mobile product page.
2. Fill in your Perfect World Mobile User ID and Character ID.
3. Add to cart and proceed to the payment page.
4. Once payment is done, kindly notify the seller via KChat and ask for your Perfect World Mobile Gold Ingots delivery.
How to check Perfect World Mobile User ID and Character ID?
User ID
1. Log in to the game with your account.
2. Tap the “Select Server” button in the middle of the login screen to check your characters and their server
How to whitelist KALEOZ in Gmail?
To ensure that you receive all the important emails from us, we recommend that you whitelist our email address in Gmail. Whitelisting means that you're telling Gmail that our emails are not spam and that you trust them. Here's how to do it:1. Log in to your Gmail account.2. Click on the gear icon in the top right-hand corner and select "See all settings" from the Quick settings menu.3. Go to the "Filters and Blocked Addresses" tab, then click on the "Create a new filter" button.4. In the "From" field, enter "kaleoz.com", then click "Create filter" at the bottom.5. Check "Never send it to Spam" in the checkbox and categorize the domain as primary to make sure it lands in the primary tab. Then click the "Create filter" again.That's it! You should now receive all the important notification emails from us.
How to pay using Rabbit Line Pay (THB) in KALEOZ?
What is Rabbit LINE Pay?
Rabbit LINE Pay is a digital wallet that offers users the convenience of making both online and offline payments, transferring money to other LINE users, paying utility bills and motorway tolls, and purchasing cinema tickets. Rabbit serves as an offline payment platform, providing a seamless payment experience for both transit and retail customers. Presently, there are more than 7 million Rabbit Card holders and over 4,000 Rabbit Card readers, predominantly located in the Bangkok Metropolitan Region.
Follow the steps to pay using Rabbit LINE Pay
Step 1: Select the desired product on the KALEOZ platform, and then click on "Pay Now".
Step 2: You will be redirected to the payment checkout page by clicking "Pay Now".
Step 3: On the checkout page, choose "Rabbit Line Pay" from the E-Wallets category under "Online Payment." Click on "Pay Now" to proceed.
Step 4: You will be taken to the Rabbit LINE Pay page to continue with the payment process. Please log in to your
How to pay using PromptPay Bank Transfer (THB) in KALEOZ?
What is PromptPay?
PromptPay is a mobile payment service in Thailand that allows users to make secure and convenient transactions using their mobile phone numbers or National ID numbers. It is an electronic funds transfer system that enables individuals to send and receive money in Thai Baht (THB) using their smartphones or digital devices. PromptPay is widely accepted at various merchants, including retail stores, online platforms, and service providers throughout Thailand. It provides a convenient and cashless payment option for users, promoting digital financial transactions in the country.
Follow the steps to pay using PromptPay Bank Transfer
Step 1: Select the desired product on the KALEOZ platform, and then click on "Pay Now".
Step 2: You will be redirected to the payment checkout page by clicking "Pay Now".
Step 3: On the checkout page, choose "PromptPay Bank Transfer" from the Bank Transfer category under "Online Payment." Click on "Pay Now" to proceed.
Step 4: You will be tak
How do I set up my trading password?
You're required to enter the trading password when making a payment using your KALEOZ balance. Here are the steps to help you set up a trading password.
Step 1: Click on your username, then go to the 'User Control Panel' and select 'My Profile'.
Step 2: Find "Security" and then click on "Change Password".
Step 3: Click on 'Security' in the left-hand menu, scroll down to find 'Trading Password,' and then click 'Set Payment Password'.
Step 4: You can choose to receive the verification code via email, SMS, or WhatsApp. After selecting your preferred method, click 'Send Verification Code'.Step 5: Enter a 6-digit numerical trading password of your choice, then click 'Save Password'.
Note: You're advised to change your trading password regularly to ensure the security of your account funds. You can change your trading password by repeating the steps above. If you have any further inquiries or need assistance, feel free to contact our KALEOZ support team.
Seller Assistant FAQ
How to recruit a seller assistant on KALEOZ
To recruit a seller assistant, please refer to the steps below:
Click on your username as displayed and choose “My Assistant” from the drop-down list.
Insert the email address of the person you wish to recruit in the “User email address” box and click “Send”.
Once the recruitment email has been sent, the user will receive an invitation from you and the user is required to click “Accept” in order to become your seller assistant.
What is a seller assistant & what do they do?
A seller assistant can assist in managing orders, product management and also chat with the buyers via Kchat. Take note that the invitation is only valid for 24 hours.
Does the seller assistant require a registered KALEOZ account?
Yes, this is compulsory.
Can a user become a seller assistant of more than one seller?
No, this is not allowed.
Can a seller assistant apply to become a seller?
Once you become an assistant, you’re not eligible
How do KALEOZ protect for buyers?
In what circumstances KALEOZ will cover a buyer's purchase:
The buyer didn't receive their order such as products/services as ordered.
The buyer received a product/service that is significantly different from its description.
How do I get a refund?
All sales are final, and refund requests will not be entertained unless any of the above circumstances occur.
The buyer shall report the same to KALEOZ within 72 hours upon delivery of the products/services. Upon investigation by KALEOZ, the decision of which shall be conclusive and final, a refund may be processed if the report made is valid and true.
The refund shall be made to the buyer within 14 working days depending on the type of payment method you use.
KALEOZ does not cover the following:
Buyers have validated and confirmed the receipt of the order.
Buyer's remorse.
Any transactions made outside of KALEOZ online marketplace.
Any changes/updates by the Official Game Developer or Game Publisher after delivery is successfully c
When should I expect my refund?
Check your refunded paid order(s) when you click "My orders" in your KALEOZ account. Here’s what the status means:
Refund status: Refunded
It means: Your order refund is complete on KALEOZ. The money has been processed and credited to your KALEOZ account balance.
NOTE: Do contact KALEOZ Support if you wish to refund the money back to your original form of payment/bank account. Some payment was not able to proceed back to the original method.
Using the table below, check on the duration of when you would receive your refund. The refund takes different amounts of time depending on how you made the original payment.
Payment Method: Refund to:When to receive the refund:Any KALEOZ Supported payment method [s]KALEOZ AccountWithin the same day/immediately [Within a few minutes time]Credit/Debit CardCredit Card1. 10+ working days,2. The processing time may be extended according to each credit card issuer.Debit Card1. 10+ working days,2. The refund may take up to 30 days to ap
I delivered the order to the buyer but the buyer insists that they did not receive the item(s). What can I do?
Encountering a refund request after delivering an order? Here's a comprehensive guide on how to handle the situation:Step 1: Understand the SituationPromptly review the details by clicking "Order Detail". Utilize KChat for effective communication with the customer, seeking to comprehend the reason behind their refund request.Step 2: Decline the RefundIf you decide not to approve the refund, take action within 24 hours. Navigate to the "Refuse Refund" option on the Order Details page and provide a clear and concise reason for your decision.Step 3: Service Dispute ResolutionEven after your refusal, the buyer can apply for a service dispute resolution within 72 hours, triggering a thorough investigation. If the buyer fails to respond, Kaleoz will consider the refund request waived, and the order amount will be automatically credited to your account.Step 4: Notification of DisputeIf the buyer escalates the refund request to a dispute, you will receive a notification. Stay vigilant and info
How to make payment via Boost e-wallet [MYR] in KALEOZ?
Boost is an e-wallet that you can use to pay without the hassle of using physical cash. Boost is proudly Malaysia’s homegrown lifestyle e-wallet app that is both secure and rewarding. When it comes to topping up on the Boost, it’s as easy as one, two, three! Boost is now partners with 17 banks such as Maybank, CIMB, RHB Bank, Public Bank, Hong Leong Bank, and many more.
Note: Boost pay is only available in Malaysian Currency (MYR).
Step 1: Choose the product you want to purchase on the KALEOZ site, then add it to the shopping cart.
Step 2: In your shopping cart, click on "Pay Now" to be directed to the payment checkout page.
Step 3: On the checkout page, click "Online Payment" and select "Boost" under the E-Wallets category. Then, click on "Pay Now" to proceed.
Step 4: A QR Code will be generated. Kindly login to your Boost Apps to proceed with payment.
Step 5: In your Boost account, kindly click on the "Scan" icons located in the middle of the menu on the bottom page.
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How do I pay using Touch n Go eWallet on KALEOZ?
Touch 'n Go eWallet is a Malaysian digital wallet and online payment platform. Go cashless with simple, fast, and secure transactions in just minutes with TnG.Touch 'n Go eWallet on KALEOZ is only available for Malaysians using MYR currency. It cannot be used for topping up your KALEOZ balance.
Follow the simple steps below to pay with TnG:
Step 1: Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page.
Step 2: On the checkout page, look for the "Online Payment" section and select "Touch n Go eWallet" as your preferred payment method, then select "Pay now".
Step 3: The QR code will be displayed as example below. Launch your TNG eWallet app and tap 'Scan' icon to scan the QR code.
Step 4: Tap on "Pay" and then key in your 6-digits TnG transaction PIN to complete the payment.
Step 5: Once the payment is complete, you will be redirected back to the Payment Information page. You can check your order status by clicking on "My Orders" as shown in the pic
A Guide to PUBG Mobile UC: How to Get UC and What You Can Buy?
PUBG Mobile UC: The In-game Currency for Enhancing Gaming Experience
Introduction
PUBG Mobile UC, or PlayerUnknown's Battlegrounds Mobile Unknown Cash, is the in-game currency in PUBG Mobile, a highly popular battle royale game for mobile devices. In PUBG Mobile, UC plays a crucial role in enhancing the gaming experience by allowing players to unlock exclusive items, weapons, and cosmetic upgrades. In this article, we will explore the significance of PUBG Mobile UC and how it contributes to the overall enjoyment of the game.
Enhancing Gameplay with Exclusive In-game Items
PUBG Mobile UC provides players with the opportunity to acquire exclusive in-game items that significantly impact gameplay. These items include weapon skins, character outfits, emotes, advanced equipment, and vehicle skins. By obtaining these exclusive items, players can customize and personalize their characters and items, adding an element of excitement and satisfaction to the gameplay. Additionally, these items he
Gift Cards Terms and Conditions
The following Gift Card Terms and Conditions (this “Agreement”) describe the terms and conditions that apply to all Gift Cards (collectively, “Digital Goods”) that are purchased from KALEOZ. By purchasing, accepting, or using Digital Goods, you acknowledge and accept the terms and conditions of this Agreement. If you do not agree with this Agreement, do not purchase, accept, or use the Digital Goods.1. General1.1 By using a gift card(s) purchased from KALEOZ (referred to as the “Digital Goods”), you agree to abide by these terms and conditions (the “Digital Goods Terms”) in addition to the User Agreement for the Kaleoz.com website, which is incorporated herein by reference.1.2 In the event of any conflict between the Digital Goods Terms and the User Agreement, the provisions of the Digital Goods Terms will prevail.1.3 You should check the product description of the Digital Good for any specific terms, conditions, and expiry dates set by the Seller or merchant which KALEOZ will not assu