Search User Guide
How to pay using Pipay [USD] in KALEOZ?
Follow these simple steps below to pay with Pipay [USD]:
Step 1 : Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page.
Step 2 : Select "Online Payment" under "E-Wallets" category, select "Pipay" then click on "Pay Now" to proceed.
Step 3 : Once clicked, you will be directed to the Pipay iPay88 merchant page to complete the transaction. On the payment page, kindly enter your PiPay wallet number in order to proceed.
Step 4 : Kindly follow the on-screen instructions to make the payment. Once the transaction is completed, please allow the payment gateway to re-direct you back to our website to fully complete the transaction.
Step 5 : After you're re-directed you back to our website, you may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.
How to pay using MyBank [EUR] in KALEOZ?
Follow these simple steps below to pay with MyBank [EUR]:
Step 1 : Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page.
Step 2 : Select "Online Banking", select "Mybank" then click on "Pay Now" to proceed.
Step 3 : Once clicked, you will be directed to the MyBank official payment page. Kindly select your bank and fill in your email and surname in the provided space then click "Continui" to proceed.
Step 4 : Kindly follow the on-screen instructions to make the payment. Once the transaction is completed, please allow the payment gateway to re-direct you back to our website to fully complete the transaction.
Step 5 : After you're re-directed you back to our website, you may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.
How to pay using QRIS [IDR] in KALEOZ?
Follow these simple steps below to pay with QRIS [IDR]:
Step 1: Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page.
Step 2: On the Payment page, select Online Payment, choose "QRIS" and then click "Pay Now" to proceed.
Step 3: Once clicked, a QR code will be generated for the order created and should only be used for payment ONCE.
Step 4: Scan the QR Code above with your QRIS Account in order to proceed with the payment.Note: The payment will expire in 1 hours. You will have to create a new payment if the payment is expired.
Step 5: Once the transaction is completed, you may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.
Paying via Razer Cash with 7-Eleven/Physical Store
Razer Cash aims to provide a convenient solution to users of all circumstances. One of the options available is to pay through 7-Eleven! You can do so by following the steps below:Step 1: Select the products you wish to purchase, then proceed to the checkout page and choose Offline Payment > Physical Store > 7-ElevenStep 2: After clicking on "Create Payment", you'll be directed to the online secure payment page to proceed with the transaction. Review your order, check the box for the Terms of Service & Privacy Policy, then click "Pay Online".Step 3: A transaction ID and Verification Code will be shown on a receipt page for you. You can now pay for this order at any 7-Eleven outlet. We advise that buyers screenshot the receipt page and show it to the relevant 7-Eleven cashier for your own convenience.Step 4: After the cash payment is completed, please keep the payment receipt and contact our customer support via Kchat for payment confirmation.Step 5: Once the payment is made,
Paying with Razer Gold Wallet in KALEOZ
Razer Gold Wallet is the unified virtual credit for gamers worldwide, available for over 42,000 games and entertainment titles. Use Razer Gold to buy games and in-game content to get more bang for your buck—including getting rewarded with Razer Silver and exclusive game deals.Note: Razer Gold Wallet on KALEOZ is ONLY available for Malaysians using MYR currency. Razer Gold Wallet cannot be used for topping up your KALEOZ balance.Follow these simple steps below to pay with Razer Gold Wallet:Step 1: Add your desired product to your shopping cart. Then, in your shopping cart, click "PAY NOW" to proceed to the next page.Step 2: Select "Online Payment" > "Razer Gold Wallet" as your payment method > click on "Pay Now" to proceed.
Step 3: You will be directed to the Razer Gold checkout page. You should review your order and check all the details before clicking "Proceed To Checkout".
Step 4: Follow the on-screen instructions to complete the payment. Once completed, please allow the payme
How to pay using Bancontact/Mister Cash [EUR] in KALEOZ?
Follow these simple steps below to pay with Bancontact/Mister Cash [EUR]:
Step 1 : Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page.
Step 2 : Under "Online Banking" category, select "Bancontact/Mister Cash" then click on Pay Now to proceed.
Step 3 : Choose either to pay using Apps or Card.
[I] If payment is made through Bancontact Apps, kindly scan the QR code and follow the instructions provided.
[II] If payment is through cards, kindly enter your cardholder's name, card number, and expiry date, then click the 'Yes, I confirm my order" to continue.
Step 4 : Kindly follow the on-screen instructions to complete the whole transaction. Once the transaction is completed, please allow the payment gateway to re-direct you back to our website to fully complete the transaction.
Step 5 : After you're redirected back to our website, you may contact the seller to deliver your order. You may check your order status under the KALEOZ
How to pay using Maybank QRPay in KALEOZ?
Follow these simple steps below to pay with Maybank QRPay:
Step 1: Choose your products in KALEOZ and then click "Pay Now" to be directed to the checkout page.
Step 2: Select Maybank QRPay under the Online Payment section and click on "Pay Now" to proceed.
Step 3: Once clicked, a Maybank QRPay Code will be displayed.
Step 4: Kindly log in to your Maybank app from your mobile phone. Then, select the QRPay payment option and scan the QR code displayed at checkout.
Step 5: After you had scanned the QR code, a confirmation page will be displayed. Kindly confirm the details and click "Pay" to complete the transaction.
Step 6: Once the transaction is completed, you may contact the seller via KChat to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.
How to pay using DuitNow QR Code in KALEOZ?
Follow these simple steps below to pay with DuitNow QR Code:
Step 1: Choose your products in KALEOZ, then click "PayNow" to be directed to the checkout page.
Step 2: Select DuitNow QR under the Online banking section and click on "Pay Now" to proceed.
Step 3: Once clicked, a DuitNow QR Code will be displayed.
Step 4: Kindly log in to your preferred Mobile Banking or eWallet app. Then, select the DuitNow payment option and scan the DuitNow QR displayed in checkout.
Step 5: After you had scanned the QR code, a confirmation page will be displayed. Kindly confirm the details and click "Pay Now" to complete the transaction.
Step 6: Once the transaction is completed, you may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.
How to pay using Permata Bank [IDR] in KALEOZ?
Follow these simple steps below to pay with Permata Bank [IDR]:
Step 1 : Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page.
Step 2 : Select "Online Payment", under "Transfer Virtual Account (Verifikasi Automatis)" select "PermataBank" then click on "Pay Now" to proceed.
Step 3 : Once clicked, you will be provided with the banking virtual account number. You may proceed to make the payment with the number given. You may pay via PermataBank Mobile apps or from other banks.
Note: The banking virtual account number can only be used ONCE. The order will be expired in 4 hours. Kindly complete the payment before the order expire.
Step 4 : After the payment is successful, the order will be processed automatically. You may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.
How do I refund/cancel an order to the buyer?
If the buyer requests for cancellation or there is a mistake on your order listing and you wish to cancel your order, you may click on “Refund to Buyer” to cancel the order.For a seller to refund an order to the buyer, follow these steps:
Step 1: Go to your My Sales Orders. Click on the order number "KXXXXXXX" or the "Order details".
Step 2: On the "Order details" page, click on "Refund to Buyer".
Step 3: Select the appropriate option in the "Refund Reason" list.
Step 4: Type in the refund description, then click on "Refund".Notes: Once the order is refunded, the money will be credited to the buyer's KALEOZ Account Balance immediately. If the buyer request to refund the balance back to their bank, kindly ask the buyer to contact KALEOZ Support for further assistance.
Offline Payment by Internet Banking Transfer, ATM Transfer and Cash Deposit Machine
KALEOZ accepts offline banking payments for several currencies. You can choose either manual online banking, ATM transfer, or cash deposit machine to manually deposit into our bank accounts.
Please check the availability of offline banking payments for your currency here.
(I) Payment by Manual Online Banking:
Go to your online banking website or App, and transfer the payment amount by using the bank account information shown in the order payment checkout.
Kindly key in our support email [email protected] in the recipient email when you make an online banking transfer to our bank account. This allows us to know that you are transferring payment to us.
Take a screenshot of your payment receipt or your transaction history for verification purposes.
Contact our KALEOZ Support via Kchat to verify and confirm your payment. Once your payment is claimed, the amount will be credited to your KALEOZ account. You may use the balance to pay for the order.
Example of the payment receipt:(II)
How to pay using EPS (Netpay) [EUR] in KALEOZ?
Follow these simple steps below to pay with EPS (Netpay) [EUR]:
Step 1 : Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page.
Step 2 : Under "Online Banking" category, select "EPS (Netpay)" then click on Pay Now to proceed.
Step 3 : Once clicked, kindly enter your bank name, code/ BIC and click on "Weiter zum Bezahlen" to continue.
Note: You may key in the first alphabet of your bank, and a list of bank names will be shown,
kindly select the one you need.
Step 4 : Once selected the bank of your choice, you will be directed to the payment page of the relevant bank. Kindly enter the login information to continue.
Step 5 : Kindly follow the on-screen instructions to make the payment. Once the transaction is completed, please allow the payment gateway to re-direct you back to our website to fully complete the transaction.
Step 6 : After you're redirected back to our website, you may contact the seller to deliver your ord
How do I pay using Touch n Go eWallet on KALEOZ?
Touch 'n Go eWallet is a Malaysian digital wallet and online payment platform. Go cashless with simple, fast, and secure transactions in just minutes with TnG.
Follow the simple steps below to pay with TnG:
Step 1: Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page.
Step 2: Select 'Online Payment' > 'Touch 'n Go eWallet' as your payment method > click 'Pay Now' to proceed.
Step 3: Launch your TNG eWallet app and tap 'Scan' icon at the bottom to scan the QR code.
Step 4: Tap on "Pay" and then key in your 6-digits TnG transaction PIN to complete the payment.
Step 5: Once the payment is complete, you may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.
Note: Touch 'n Go eWallet on KALEOZ is only available for Malaysians using MYR currency. It cannot be used for topping up your KALEOZ balance.
The seller marked my paid order as delivered, but I haven’t received it
You can try reaching out to the seller via Kchat for clarification. If the seller doesn't respond, please click "Request Refund" on the order details page. Should the seller refuse to issue a refund, you may escalate the issue to the KALEOZ Support Team for further investigation.
Notes: Note: Buyers have a 72-hour window to dispute an order marked as "Waiting Confirmation." If no action is taken within that period, the order will automatically be marked as successfully delivered.
How to Request a Refund for a "Waiting Confirmation" Order:
Step 1: Step 1: Go to the "My Orders" page and click on the order number (e.g., KXXXXXXX) to open the order details.Step 2: Click on the "Request Refund" to start the refund process.Step 3: After submitting the refund request, the seller has 24 hours to respond. If there is no response within this timeframe, the system will automatically refund the order to you.Step 4: If the seller rejects your refund request, you may click on "Request KALEOZ Dispu
How to pay using Neosurf in KALEOZ?
Follow these simple steps below to pay with Neosurf:
Step 1: Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page.
Step 2: On the checkout page, select "Online Payment" then select "Neosurf" under Prepaid Card/Gift Card category and click on 'Pay Now".
Step 3: You will be redirected to the Neosurf checkout page to complete the transaction. You will be given four choices to proceed with the payments.
3 (I): Payment Via Credit Card in Neosurf. You would need to Register/log in Neosurf account to proceed your payment.
3 (II): Through Cash payment. Once clicked, you will be directed to the nearest Neosurf reseller around you to purchase the Neosurf Card and redeem the pin to complete the transaction.
3 (III): Through Voucher Code. Kindly enter the Neosurf Voucher Code that you purchased, and click "Pay".
4 (IV): Through Neosurf Account directly. Kindly enter your login details and click "Log in and Pay" to finalize your payment.
Step 4: On
When should I expect my refund?
Check your refunded paid order(s) when you click "My orders" in your KALEOZ account. Here’s what the status means:
Refund status: Refunded
It means: Your order refund is complete on KALEOZ. The money has been processed and credited to your KALEOZ account balance.
NOTE: Do contact KALEOZ Support if you wish to refund the money back to your original form of payment/bank account. Some payment was not able to proceed back to the original method.
Using the table below, check on the duration of when you would receive your refund. The refund takes different amounts of time depending on how you made the original payment.
Payment Method: Refund to:When to receive the refund:Any KALEOZ Supported payment method [s]KALEOZ AccountWithin the same day/immediately [Within a few minutes time]Credit/Debit CardCredit Card1. 10+ working days,2. The processing time may be extended according to each credit card issuer.Debit Card1. 10+ working days,2. The refund may take up to 30 days to ap