Follow these simple steps below to pay with Maybank QRPay: Step 1: Choose your products in KALEOZ and then click "Pay Now" to be directed to the checkout page. Step 2: Select Maybank QRPay under the Online Payment section and click on "Pay Now" to proceed. Step 3: Once clicked, a Maybank QRPay Code will be displayed. Step 4: Kindly log in to your Maybank app from your mobile phone. Then, select the QRPay payment option and scan the QR code displayed at checkout. Step 5: After you had scanned the QR code, a confirmation page will be displayed. Kindly confirm the details and click "Pay" to complete the transaction. Step 6: Once the transaction is completed, you may contact the seller via KChat to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.

Follow these simple steps below to pay with DuitNow QR Code: Step 1: Choose your products in KALEOZ, then click "PayNow" to be directed to the checkout page. Step 2: Select DuitNow QR under the Online banking section and click on "Pay Now" to proceed. Step 3: Once clicked, a DuitNow QR Code will be displayed. Step 4: Kindly log in to your preferred Mobile Banking or eWallet app. Then, select the DuitNow payment option and scan the DuitNow QR displayed in checkout. Step 5: After you had scanned the QR code, a confirmation page will be displayed. Kindly confirm the details and click "Pay Now" to complete the transaction. Step 6: Once the transaction is completed, you may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.

Follow these simple steps below to pay with Permata Bank [IDR]: Step 1 : Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page. Step 2 : Select "Online Payment", under "Transfer Virtual Account (Verifikasi Automatis)" select "PermataBank" then click on "Pay Now" to proceed. Step 3 : Once clicked, you will be provided with the banking virtual account number. You may proceed to make the payment with the number given. You may pay via PermataBank Mobile apps or from other banks. Note: The banking virtual account number can only be used ONCE. The order will be expired in 4 hours. Kindly complete the payment before the order expire. Step 4 : After the payment is successful, the order will be processed automatically. You may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.

KALEOZ accepts offline banking payments for several currencies. You can choose either manual online banking, ATM transfer, or cash deposit machine to manually deposit into our bank accounts. Please check the availability of offline banking payments for your currency here. (I) Payment by Manual Online Banking: Go to your online banking website or App, and transfer the payment amount by using the bank account information shown in the order payment checkout. Kindly key in our support email [email protected] in the recipient email when you make an online banking transfer to our bank account. This allows us to know that you are transferring payment to us. Take a screenshot of your payment receipt or your transaction history for verification purposes. Contact our KALEOZ Support via Kchat to verify and confirm your payment. Once your payment is claimed, the amount will be credited to your KALEOZ account. You may use the balance to pay for the order. Example of the payment receipt:(II)

Follow these simple steps below to pay with EPS (Netpay) [EUR]: Step 1 : Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page. Step 2 : Under "Online Banking" category, select "EPS (Netpay)" then click on Pay Now to proceed. Step 3 : Once clicked, kindly enter your bank name, code/ BIC and click on "Weiter zum Bezahlen" to continue. Note: You may key in the first alphabet of your bank, and a list of bank names will be shown, kindly select the one you need. Step 4 : Once selected the bank of your choice, you will be directed to the payment page of the relevant bank. Kindly enter the login information to continue. Step 5 : Kindly follow the on-screen instructions to make the payment. Once the transaction is completed, please allow the payment gateway to re-direct you back to our website to fully complete the transaction. Step 6 : After you're redirected back to our website, you may contact the seller to deliver your ord

Follow these simple steps below to pay with Neosurf: Step 1: Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page. Step 2: On the checkout page, select "Online Payment" then select "Neosurf" under Prepaid Card/Gift Card category and click on 'Pay Now". Step 3: You will be redirected to the Neosurf checkout page to complete the transaction. You will be given four choices to proceed with the payments. 3 (I): Payment Via Credit Card in Neosurf. You would need to Register/log in Neosurf account to proceed  your payment. 3 (II): Through Cash payment. Once clicked, you will be directed to the nearest Neosurf reseller around you to purchase the Neosurf Card and redeem the pin to complete the transaction. 3 (III): Through Voucher Code. Kindly enter the Neosurf Voucher Code that you purchased, and click "Pay". 4 (IV): Through Neosurf Account directly. Kindly enter your login details and click "Log in and Pay" to finalize your payment. Step 4: On

Touch 'n Go eWallet is a Malaysian digital wallet and online payment platform. Go cashless with simple, fast, and secure transactions in just minutes with TnG.Touch 'n Go eWallet on KALEOZ is only available for Malaysians using MYR currency. It cannot be used for topping up your KALEOZ balance. Follow the simple steps below to pay with TnG: Step 1: Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page. Step 2: On the checkout page, look for the "Online Payment" section and select "Touch n Go eWallet" as your preferred payment method, then select "Pay now". Step 3: The QR code will be displayed as example below. Launch your TNG eWallet app and tap 'Scan' icon to scan the QR code. Step 4: Tap on "Pay" and then key in your 6-digits TnG transaction PIN to complete the payment. Step 5: Once the payment is complete, you will be redirected back to the Payment Information page. You can check your order status by clicking on "My Orders" as shown in the pic

You can try reaching out to the seller via Kchat for order fulfillment. If the seller doesn't respond, please click "Request Refund" on the order details page. Should the seller refuse to issue a refund, you may escalate the issue to the KALEOZ Support Team for further investigation. Notes: Buyers have a 72-hour window to dispute an order marked as "Waiting Confirmation." If no action is taken within that period, the order will automatically be marked as successfully delivered. How to Request a Refund for a "Waiting Confirmation" Order: Step 1: Go to the "My Orders" page and click on the order number (e.g., KXXXXXXX) to open the order details.Step 2: Initiate the refund process by clicking on "Request Refund".Step 3: Select your refund reason and provide additional details about your refund request in the "Refund Description" field, then click "Submit Refund Request". Step 4: After submitting the refund request, the seller has 24 hours to respond. If there is no respon

Check your refunded paid order(s) when you click "My orders" in your KALEOZ account. Here’s what the status means: Refund status: Refunded It means: Your order refund is complete on KALEOZ. The money has been processed and credited to your KALEOZ account balance. NOTE: Do contact KALEOZ Support if you wish to refund the money back to your original form of payment/bank account. Some payment was not able to proceed back to the original method. Using the table below, check on the duration of when you would receive your refund. The refund takes different amounts of time depending on how you made the original payment. Payment Method: Refund to:When to receive the refund:Any KALEOZ Supported payment method [s]KALEOZ AccountWithin the same day/immediately [Within a few minutes time]Credit/Debit CardCredit Card1. 10+ working days,2. The processing time may be extended according to each credit card issuer.Debit Card1. 10+ working days,2. The refund may take up to 30 days to ap

At KALEOZ, all user's order must be paid within 1 hour of creation. This guide explains what happens if payment is not completed within the given time period and what should I do if the order expires. Automatic Order Cancellation and Expiration If payment is not received within this period, the system will automatically cancel the order and update its status to Expired. There are no further action is required on your part to cancel the order. This automatic process is designed to prevent unpaid orders from Blocking product availability Allow other buyers to purchase the item Keep the marketplace running smoothly What should I do if my payment was successfully deducted but the order shows as expired? If your payment was successfully deducted but the order shows Expired, please feel free to contact our friendly KALEOZ Suppor

When shopping on KALEOZ, choosing the right seller is the key to a smooth and satisfying experience. A trustworthy seller doesn’t just deliver quality products — they also provide timely shipping, clear communication, and dependable customer service. Why Seller Reputation Matters Before placing an order, take a moment to check the seller’s profile. Reliable sellers usually stand out with: High ratings & positive reviews Strong response rates (quick replies to questions) Consistent performance across transactions Seller Reputation Tier List On KALEOZ, sellers are ranked by hearts, diamonds, or crowns beneath their name. These icons reflect the number of successful transactions they’ve completed. Hearts → New or growing sellers Diamonds → Established sellers with solid track records Crowns → Top‑tier sellers with excellent reput