Search User Guide
How to pay using Bancontact/Mister Cash [EUR] in KALEOZ?
Follow these simple steps below to pay with Bancontact/Mister Cash [EUR]:
Step 1 : Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page.
Step 2 : Under "Online Banking" category, select "Bancontact/Mister Cash" then click on Pay Now to proceed.
Step 3 : Choose either to pay using Apps or Card.
[I] If payment is made through Bancontact Apps, kindly scan the QR code and follow the instructions provided.
[II] If payment is through cards, kindly enter your cardholder's name, card number, and expiry date, then click the 'Yes, I confirm my order" to continue.
Step 4 : Kindly follow the on-screen instructions to complete the whole transaction. Once the transaction is completed, please allow the payment gateway to re-direct you back to our website to fully complete the transaction.
Step 5 : After you're redirected back to our website, you may contact the seller to deliver your order. You may check your order status under the KALEOZ
How to find my PUBG Mobile Player ID?
PlayerUnknown's Battleground (PUBG) Mobile is one of the most famous battle royale games. Most of the players will top-up PUBG M Unknown Cash (UC) to enhance their gaming experience. When top-up PUBG M UC, players will be required to provide their Player ID, but many novice players are unsure where they can find the ID. If you are one of those, you’ve come to the right place.
The Player ID is a unique number used to identify your PUBG M account. Unlike the character name, the Player ID cannot be changed or customized. It is assigned to you by the system during account creation.
Now, let’s take a look at how to find the PUBG M Player ID.Step 1: Log in to your PUBG M game account.Step 2: Go to your player profile by clicking your avatar on the top-left corner.
Step 3: Your PUBG M Player ID and Character Name will be displayed.Step 4: Click on the "Menu" icon, and then you can copy your Player ID and Character Name from there.
How do I pay using ShopeePay on KALEOZ?
ShopeePay is an e-wallet service offered by Shopee that can be used to pay for online transactions. Go cashless with simple, fast, and secure transactions within minutes via ShopeePay.Note: ShopeePay in KALEOZ is ONLY available for Malaysians using MYR currency. ShopeePay cannot be used for topping up your KALEOZ balance. Follow these simple steps below to pay with ShopeePay:
Step 1: Choose your desired product, and add it to your shopping cart. In your shopping cart, click "PAY NOW" to proceed to the next page.
Step 2: Select "Online Payment" > "ShopeePay" as your payment method > click on "Pay Now" to proceed.
Step 3: You will be directed to the Razer Merchant checkout page. Kindly confirm all the information and click "Pay Online".
Step 4: For Mobile phone users, open your Shopee App, click "Next" to pay. Key in your 6-digits ShopeePay PIN to complete the payment.
Step 5: For PC users, after clicking "Pay Online", a QR code will be generated. Open your Shopee App, and acce
How to make payment via VISA&MasterCard [MYR] in KALEOZ?
Note:
Payment for Visa & MasterCard via MolPay is only allowed for Malaysian Bank-issued cards ONLY.Kindly ensure that NO virtual private network (VPN) has been enabled during checkout.An automated 1.1% processing fee will be applied during checkout.
Step 1: Choose the product you would like to purchase on the KALEOZ site, then add it to the shopping cart.
Step 2: Click "Pay Now" to be directed to the payment checkout page.
Step 3: On the checkout page, click on "Online Payment" and select "VISA & MasterCard". Then, click on "Pay Now" to proceed.
Step 4: You will be required to enter the payment card details [Card number, Expiry date, and CVV] to complete the transaction.
Step 5: Once the transaction is completed, please allow the payment gateway to re-direct you back to our website to complete the transaction fully. Note: Please allow our website to fully load once your transaction is completed to prevent floating orders.
Step 6: Once the payment has been completed, yo
How do I refund/cancel an order to the buyer?
If the buyer requests for cancellation or there is a mistake on your order listing and you wish to cancel your order, you may click on “Refund to Buyer” to cancel the order.For a seller to refund an order to the buyer, follow these steps:
Step 1: Go to your My Sales Orders. Click on the order number "KXXXXXXX" or the "Order details".
Step 2: On the "Order details" page, click on "Refund to Buyer".
Step 3: Select the appropriate option in the "Refund Reason" list.
Step 4: Type in the refund description, then click on "Refund".Notes: Once the order is refunded, the money will be credited to the buyer's KALEOZ Account Balance immediately. If the buyer request to refund the balance back to their bank, kindly ask the buyer to contact KALEOZ Support for further assistance.
Offline Payment by Internet Banking Transfer, ATM Transfer and Cash Deposit Machine
KALEOZ accepts offline banking payments for several currencies. You can choose either manual online banking, ATM transfer, or cash deposit machine to manually deposit into our bank accounts.
Please check the availability of offline banking payments for your currency here.
(I) Payment by Manual Online Banking:
Go to your online banking website or App, and transfer the payment amount by using the bank account information shown in the order payment checkout.
Kindly key in our support email [email protected] in the recipient email when you make an online banking transfer to our bank account. This allows us to know that you are transferring payment to us.
Take a screenshot of your payment receipt or your transaction history for verification purposes.
Contact our KALEOZ Support via Kchat to verify and confirm your payment. Once your payment is claimed, the amount will be credited to your KALEOZ account. You may use the balance to pay for the order.
Example of the payment receipt:(II)
How to make payment via Boost e-wallet [MYR] in KALEOZ?
Boost is an e-wallet that you can use to pay without the hassle of using physical cash. Boost is proudly Malaysia’s homegrown lifestyle e-wallet app that is both secure and rewarding. When it comes to topping up on the Boost, it’s as easy as one, two, three! Boost is now partners with 17 banks such as Maybank, CIMB, RHB Bank, Public Bank, Hong Leong Bank, and many more.
Note: Boost pay is only available in Malaysian Currency (MYR).
Step 1: Choose the product you want to purchase on the KALEOZ site, then add it to the shopping cart.
Step 2: In your shopping cart, click on "Pay Now" to be directed to the payment checkout page.
Step 3: On the checkout page, click "Online Payment" and select "Boost" under the E-Wallets category. Then, click on "Pay Now" to proceed.
Step 4: A QR Code will be generated. Kindly login to your Boost Apps to proceed with payment.
Step 5: In your Boost account, kindly click on the "Scan" icons located in the middle of the menu on the bottom page.
S
The seller marked my paid order as delivered, but I haven’t received it
You can try reaching out to the seller via Kchat for clarification. If the seller doesn't respond, please click "Request Refund" on the order details page. Should the seller refuse to issue a refund, you may escalate the issue to the KALEOZ Support Team for further investigation.
Notes: Note: Buyers have a 72-hour window to dispute an order marked as "Waiting Confirmation." If no action is taken within that period, the order will automatically be marked as successfully delivered.
How to Request a Refund for a "Waiting Confirmation" Order:
Step 1: Step 1: Go to the "My Orders" page and click on the order number (e.g., KXXXXXXX) to open the order details.Step 2: Click on the "Request Refund" to start the refund process.Step 3: After submitting the refund request, the seller has 24 hours to respond. If there is no response within this timeframe, the system will automatically refund the order to you.Step 4: If the seller rejects your refund request, you may click on "Request KALEOZ Dispu
How to pay using Kasikorn Bank [Offline Payment] in KALEOZ?
Kasikorn Bank (KBank) is one of the largest banks in Thailand, providing a wide range of financial services, including online banking and payment solutions. With Kasikorn Bank, you can easily make offline payments for your purchases. This user guide will take you through the step-by-step process of using Kasikorn Bank for transfers and payments on the KALEOZ.Step 1: Adding Items to Cart and Proceeding to Payment:Choose your desired item and add it to your cart. Go to your shopping cart page and click "Pay Now" to proceed.Step 2: Selecting Offline Payment and Choosing KASIKORNBANK:On the checkout page, choose "Offline Payment." Select "KASIKORNBANK" from the list and click "Create Payment" to continue.Step 3: Bank Account Details and Payment Transfer:Note down the provided bank account number and details. Log in to your KASIKORNBANK account and make the payment transfer using the provided details.Step 4: Contacting Kaleoz Support with Payment Receipt:Once the transfer is complete, conta
Becoming a seller on KALEOZ
To become a seller, follow the steps below:
Step 1: In the navigation panel, click on "Become a Seller".
Step 2: Click on "Start Earning" and link to the Seller Verification form below.
Step 3: Fill in the form with your FULL NAME, DOCUMENT/NUMBER, ADDRESS, and TAX INFORMATION (if applicable) exactly as it appears on your Identity Card, Passport, Driver's License, or Residence Permit.
Step 4: After filling in all the details, click on "Submit Seller Verification".
Step 5: You will need to click on the "LINK to complete seller verification" to proceed with document submission.
Step 6: Follow the instructions to submit your documents for Seller Verification.Step 7: Get ready for your video selfie!NOTE: If you accidentally "Cancel" the pop-up message for accessing your microphone and camera, don't panic. You may click the reverse arrow to go back to Step 6.Step 8: Within 24 hours, you will receive a notification regarding your application. Get ready to st
How to use Multiple Edits feature to manage bulk product listings?
Managing a diverse product inventory can be a demanding task, especially when you need to make changes to multiple items simultaneously. This is where the "Multiple Edits" feature comes into play. It is used to edit essential product details for a selected group of items all at once, eliminating the need to edit each item individually.This guide will walk you through two methods: "Export and Edit" and "Edit Directly on Kaleoz." Both methods are designed to make your product management more efficient and hassle-free.Method 1: Export and EditStep 1: Go to the "My Product" page and filter the products you want to edit. Click on "Multiple Edits Download" to export an Excel file.Step 2: Open the downloaded Excel file. The following product details can be modified for each product:Package Size: The quantity or amount of the product that is included in a single unit.Unit Price: The price at which a single unit of the product is sold.Quantity: The number of units of the product available for p
Alchemy Stars - What are the uses of Lumocrystals?
Lumocrystal is one of the main currencies in the Alchemy Stars, and if used properly, it will be very powerful. Lumocrystals are primarily obtained through recharge; therefore, if you want to get these crystals, you must buy them with real money. There is no limit to the number of Lumocrystals in this game so that you can buy them at will according to your needs. The good news is that the player who buys Lumocrystals for the first time will get twice as many crystals, which means that if you buy 500 Lumocrystals, you will get 1000 Lumocrystals in the game. However, many players do not know the uses of these crystals. So let's take a look at how to use Lumocrystals in Alchemy Stars:> Use Lumocystals to buy limited outfits1. Go to the game store.2. Click on the "Outfit" tab, and then you will find a list of limited outfits, along with their prices.3. Select the outfit you want and pay for it by Lumocystal.> Use Lumocystals to exchange for LumamberLumamber is another main currency
FAQs: KALEOZ Account Identity Verification
Important Note:[a] Please do not submit any personal information about yourself to anyone [such as other social platforms/networks] claiming to be from SEA Gamer Mall Sdn Bhd (“SEAGM”) or KALEOZ, nor respond to any communications from anyone other than the SEAGM/KALEOZ Official Site. If you are not sure, kindly contact our KALEOZ Support for further assistance.[b] Please do not upload your personal information to any public converter site such as postimages, Imgur, and much more. If you have difficulties submitting the documents, kindly contact our KALEOZ Support team via KChat for further assistance. 1. What is the KALEOZ account identity verification and why do I need to go through the process?KALEOZ account verification is basically on identity card and payment verification before completing the payment order process. This verification process is required to avoid possible online fraud or scams, credit card theft, and unauthorized access to one's payment accounts such as C
Gift Cards Terms and Conditions
The following Gift Card Terms and Conditions (this “Agreement”) describe the terms and conditions that apply to all Gift Cards (collectively, “Digital Goods”) that are purchased from KALEOZ. By purchasing, accepting, or using Digital Goods, you acknowledge and accept the terms and conditions of this Agreement. If you do not agree with this Agreement, do not purchase, accept, or use the Digital Goods.1. General1.1 By using a gift card(s) purchased from KALEOZ (referred to as the “Digital Goods”), you agree to abide by these terms and conditions (the “Digital Goods Terms”) in addition to the User Agreement for the Kaleoz.com website, which is incorporated herein by reference.1.2 In the event of any conflict between the Digital Goods Terms and the User Agreement, the provisions of the Digital Goods Terms will prevail.1.3 You should check the product description of the Digital Good for any specific terms, conditions, and expiry dates set by the Seller or merchant which KALEOZ will not assu