Search User Guide
How do I leave a message for KALEOZ? What is Support Message?
Support Message is another way for users to leave messages to KALEOZ. We recommend that users use Kchat instead of support messages to get quicker responses. Click HERE if you wish to leave us a message.*Please note that you are only able to leave us the font message in Support Message. Kindly contact us through Kchat if you wish to send us a picture/screenshot.Here's a short guide on how to use Support Message.Step 1. Go to "Support Message". Click "Send New Message to KALEOZ".Step 2. Type in the message then clicks "Send Message". You will receive our response shortly.
KALEOZ Customer Service and Support Contact Guide
On KALEOZ platform, there are multiple ways to contact KALEOZ Customer Service and Support.
1. KALEOZ Support
- Visit the "Contact Us" page, and click on the "KALEOZ Support" button to initiate a chat with KALEOZ support.
2. Support Message
- Click on the "Support Message" option to send a new message to KALEOZ.
- A customer service officer will respond to your message within 24 hours.
3. Facebook Messenger/Instagram Direct
- You can also reach out to us by sending a message via Facebook Messenger or Instagram Direct.
4. KALEOZ Email
- If you are unable to contact us through the above options, you can email us at [email protected].
Function Buttons in KALEOZ Support Chatbox:
1. Send Button:
To send your message in the chatbox, type your message and click on the arrow button. This will send your message to the KALEOZ Support.
2. Attach Button (Bottom Left):
The button located at the bottom left of the chatbox allows you to attach a picture or screenshot. Clicking on this button wi
How do I enable KChat message notifications?
To enable KChat message notifications, please follow these steps:Step 1: Login to your KALEOZ account > Click on "KChat" icon & expand chat.
Step 2:
Within the expanded chat section, click on the "Setting" icon.
Step 3:
In the settings menu, you will find three notification options:Play notification sound: Check this option if you want to receive an audible notification sound when new messages arrive.Enable browser notification: Check this option if you want to receive browser notifications for new KChat messages. This will display a pop-up notification on your screen.Enable offline notification: Check this option if you want to receive email or SMS notifications for new KChat messages when you are offline.Step 4: After checking the desired notification options, click on the "Save" button to save your settings.
How to find Pokemon UNITE Support ID?
Get ready to team up and battle it out in Pokémon UNITE! To take full advantage of recharge services on Kaleoz, you'll need your unique Support ID.
Here's how to find it:
Launch Pokémon UNITE on your device and log in to your account.
Tap the avatar icon in the top left corner of the main screen, then scroll down and tap the settings icon.
Click on "Account Settings", and your Support ID will be displayed.
Tap on the Support ID or use the copy option to save it.
How do I verify my phone number?
Step 1: Login to your KALEOZ account, then go to "My Profile".
Step 2: Under User Information, click "Set Mobile Phone".Step 3: Choose your Country/Region and enter a valid phone number. Click "send verification SMS" and wait for the verification code message on your phone.Step 4: Enter the verification code and click "Verify mobile phone number".Step 5: Congrats, you've completed the phone number verification step.Kindly contact our KALEOZ Support for further assistance if you're facing any problems.
How to find my Bigo ID and Verification code for Bigo Live?
BIGO LIVE is a popular global free live stream app and platform! BIGO Technology has developed proprietary artificial intelligence and machine learning into the application. The AI features are used to enhance user engagement and experience during live streaming. Millions of talented broadcasters, dancers, singers, foodies, comedians live-stream in BIGO LIVE. Watch 24/7 great live streams, such as live gaming, live music, and live chatting, similar to Periscope, Houseparty. Viewers can support their favourite broadcasters with in-app gifts, and some extremely popular broadcasters use the app as full-time employment.Bigo Diamond are an in-app currency paid for with real money, and you can acquire the Diamonds by placing an order with our trustable sellers. Besides, you may use the Diamonds to support your favourite broadcaster through in-app gifts.Check this out on how to find your BIGO ID and Verification Code: Launch your BIGO LIVE app. Click the button in the bott
How do I contact a seller?
You can contact a seller on KALEOZ using KChat through any of the following methods.
Option 1: From the Product Listing Page
On the product listing page, locate the seller's username.
If the seller is online, click Chat with Seller to start a conversation immediately.
If the seller is offline, the button will display Leave Message instead. Click it to send a message, and the seller can reply when they are available.
Option 2: From the Product Page
After opening a product, scroll to the seller's profile section located at the bottom left of the page.
Click Chat with Seller if the seller is online.
Click Leave Message if the seller is offline.
This will open KChat, allowing you to communicate directly with the seller.
Option 3: From the My Orders Page
Go to My Orders, where all your purchases are listed.
Under the seller's username, click the KChat icon to contact the seller directly regarding your order.
Seller Availability
The co
How do I setup quick replies and use it in KChat?
Step 1: Go to the KChat Settings page.Step 2: You may save the frequently used message under the Quick Reply settings section. You can set up to 10 quick replies with a maximum of 250 words each.
Step 3: Click "Save" once you have input the messages.
Step 4: Start a chat on the KChat page. Click on the "Quick Reply" icon right beside the text box.
Step 5: When the list of saved quick replies pops up, select the one you'd like to send.
Step 6: Once a Quick Reply is selected, the message will be sent.
Notes: You can add, remove or edit your quick replies by clicking the "Edit" icon.
I did not get any SMS verification codes when processing payment. What can I do?
Here are some potential solutions to get your verification code, depending on your circumstances:
Make sure you have an active physical SIM and good coverage (notes: if eSim doesn't work, please contact the carrier for help)Make sure your service plan supports text message delivery.Wait 1 hour before you try again. If it's still unsuccessful, it's best to wait for 24 hours before trying again.
How do I check the seller last active time?
Step 1: Click on the seller's username to check the seller's profile.Step 2: Seller's last active time will be shown here. "Leave message" means the seller is offline right now.Notes: Kindly place an order from the active seller to avoid long waiting times.
How to Reset Your KALEOZ Password
If you’ve forgotten your KALEOZ password, don’t worry resetting your password is quick and easy. This guide will walk you through the steps to reset your KALEOZ password so you can regain access to your account safely and securely.
Step 1: Go to the top right corner of the page and click 'Login/Sign Up'. You will then be redirected to the KALEOZ login/sign-up page.
Step 2: In the 'Sign in to KALEOZ' section, click 'Forgot password?' to be redirected to the password reset page.
Step 3: Enter the email address associated with your KALEOZ account, then click 'Send Verification Code' to receive your verification code.
Step 4: Please log in to your email account and locate the message containing the verification code in your inbox.
Note: If you have not received the verification code email, kindly follow the steps below to troubleshoot the issue.
Check your spam or junk folder as the verification code email may sometimes end up there.
Ensure the email address associated with your
How to Redeem a Roblox Gift Card?
Note: Roblox Gift Cards can only be redeemed in a browser at Roblox.com/redeem - they can't be redeemed in the Roblox mobile app or any video game console.Step-by-Step Instructions: 1. Go to the Roblox Redemption Page. 2. Log in to your Roblox account. 3. Redeem the Gift Card: - Enter the PIN code in the provided field. - Click "Redeem" to proceed.
- A success message will appear once the credit has been successfully added to your account. By following these steps, you can easily redeem your Roblox Gift Card and enjoy your new credit.
Account Not Allowed to Make Purchases
If you see an error while attempting a purchase, it means your account may be temporarily restricted. This guide helps you understand why these security measures are in place and how to restore your purchasing access quickly and securely.
1. What does “Your account is not allowed to make purchases” mean?
This message indicates that your account is currently blocked from making purchases. It can occur due to security checks, account verification requirements, or unusual activity detected by the system.
2. Why was my account restricted?
Restrictions are applied to protect your account and prevent unauthorized transactions. Common causes include incomplete verification, multiple failed payment attempts, or activity flagged by the system.
3. How can I remove this restriction?
To restore purchasing access, please contact our KALEOZ LiveChat Support
What is auto-reply and how do I setting it up?
Auto-reply is a feature that allows sellers to automatically respond to buyers who initiate a conversation via KChat. It helps ensure timely communication, especially when you're not available to reply immediately.
How Does It Work?
Auto-reply behavior depends on whether you have any Assistant account:
- If you do NOT have an Assistant account:
Auto-reply will be sent immediately when a buyer initiates a chat.
- If you DO have an Assistant account:
Auto-reply will only be sent when none of your Assistant accounts are online.
If any Assistant account is active, auto-reply will not be triggered.
How to Set Up Auto-Reply?
Step 1: Go to the KChat Settings page.
Step 2: Scroll down and tick the checkbox next to “Enable auto reply”.
Step 3: Enter your custom message (up to 500 characters).
Step 4: Click “Save” to apply your settings.
Why is my account still suspended even though KALEOZ support has removed the suspension?
Our fraud control system might have detected some unusual activities in your account.Once your account suspension has been lifted. Kindly login to your account. If the problem persists, you may try the following:Restart your internet connection point (modem)Only log in using the same device/IPTry to log in using a different web browserDisable your VPN when accessing our website (if using any)Reset your account login password
Becoming a seller on KALEOZ
To become a seller, follow the steps below:
Step 1: In the navigation panel, click on "Become a Seller".
Step 2: Click on "Start Earning" and link to the Seller Verification form below.
Step 3: Fill in the form with your FULL NAME, DOCUMENT/NUMBER, ADDRESS, and TAX INFORMATION (if applicable) exactly as it appears on your Identity Card, Passport, Driver's License, or Residence Permit.
Step 4: After filling in all the details, click on "Submit Seller Verification".
Step 5: You will need to click on the "LINK to complete seller verification" to proceed with document submission.
Step 6: Follow the instructions to submit your documents for Seller Verification.Step 7: Get ready for your video selfie!NOTE: If you accidentally "Cancel" the pop-up message for accessing your microphone and camera, don't panic. You may click the reverse arrow to go back to Step 6.Step 8: Within 24 hours, you will receive a notification regarding your application. Get ready to st
How do I sell items on KALEOZ?
Note: KALEOZ is a C2C (consumer-to-consumer) platform, where each seller is responsible for managing their own orders. This means that KALEOZ does not source, process, or deliver orders on behalf of sellers.
To sell items on KALEOZ, kindly follow these steps:
1. Register as a Seller
Log in to your KALEOZ account.
Click "Become a Seller" from the navigation menu.
Complete the seller verification process by providing your identification and required information.
Submit your application and wait for approval.
2. Create an Item Listing
Go to My Products.
Click "Create new item".
Select the game, item type, and platform.
Enter item details, pricing, delivery method, and upload a cover image.
Click Save and List Product to publish the listing, or save it as a draft for later.
3. Optimize Your Listing
Clear item
Becoming a trusted and reputable seller
To gain the trust and confidence of your buyers, here are the key practices every seller should follow.
1. Deliver Fast and Consistently
Process orders as quickly as possible.
Clearly state your expected delivery time.
Inform customers immediately if delays occur.
Note: Customers often judge top-up sellers primarily on speed and reliability.
2. Deliver What You Promise
Accurately describe your products or services.
Use clear photos and honest listings.
Meet promised delivery timelines.
3. Maintain Professional Communication
Confirm order details before processing.
Send proof of completion after delivery.
Remain respectful, even if customers are impatient.
Keep buyers updated when issues occur.
4. Build a Positive Track Record
Encourage satisfied customers to leave reviews.
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