Search User Guide
How do I edit my product information?
Step 1. Go to “My Products”, click on the gear wheel icon on the side, and then “Edit item”.
Step 2. After you have done editing, click on “Save And List Product” and you are good to go. Alternatively, you may click “Save As My Product” to save it as a draft and list it for sale later.
How to use Multiple Edits feature to manage bulk product listings?
Managing a diverse product inventory can be a demanding task, especially when you need to make changes to multiple items simultaneously. This is where the "Multiple Edits" feature comes into play. It is used to edit essential product details for a selected group of items all at once, eliminating the need to edit each item individually.This guide will walk you through two methods: "Export and Edit" and "Edit Directly on Kaleoz." Both methods are designed to make your product management more efficient and hassle-free.Method 1: Export and EditStep 1: Go to the "My Product" page and filter the products you want to edit. Click on "Multiple Edits Download" to export an Excel file.Step 2: Open the downloaded Excel file. The following product details can be modified for each product:Package Size: The quantity or amount of the product that is included in a single unit.Unit Price: The price at which a single unit of the product is sold.Quantity: The number of units of the product available for p
How do I edit my account information?
Users are allowed to update their profile data HERE.
Click “Edit” to modify the details and then “Save” once you’re done.
Bank Account Settings & Withdrawal Information
1. Where do I edit my bank account details?
Once you have registered as a KALEOZ seller, you may update your bank account details
before proceeding with withdrawal verification (KYC).
Steps to Edit Bank Account Details:
Log in to your KALEOZ account.
Go to “Withdraw funds”.
Click the Settings (⚙️) icon.
Fill in your bank account information.
Click “Save Withdrawal Method”.
Important Notes:
Ensure your bank account number and account holder name are correct.
The bank account holder must be the same person as the seller applicant.
You must complete withdrawal verification (KYC) before withdrawing income.
2. Do I have to register a Rapyd account to withdraw my income?
No, you d
Product Promo Feature
What is the Product Promo Feature?Sellers can feature their products that are currently on sale/promotion to attract more buyers and increase sales. Buyers can also set filters to only view products that currently have a promo on KALEOZ.Feature Introduction:1. Sellers can set or remove the Promo status on their products at any time.2. A seller can promote up to 2 Products in each product category for each game. - For example, Lost Ark has three product categories: Gold, Items, and Accounts. - A seller can set up to 2 products within the Gold category as Promo Products. - Likewise, they will only be able to set up to 2 Promo Products in the Items category and up to 2 Promo Products in the Accounts category.3. If the promoted product is removed, its Promo status will be removed also.4. Buyers can set filters to browse only promoted products through the game product page.How do I enable the Product Promo feature? Step 1: Log in to your KALEO
How do I delete my account?
If you wish to delete your Kaleoz account, please follow these steps carefully. Deleting your Kaleoz account will also delete any associated SEAGM-related platform accounts, as they are interconnected. Step 1: Log in to your account at the SEAGM website, then click the user icon on the main page and select "My Account".
Step 2: Go to the User Profile page by clicking on "Edit Profile".
Step 3: Look for the "Delete Account" option on your profile page and click on it. Make sure to read any information that is displayed carefullyStep 4: After confirming your decision, click on "Delete Account." Please note that your account will be frozen/suspended immediately, and it will be completely deleted after a waiting period of 30 days.
Note:
1. After you request the account deletion, SEAGM will send you a confirmation email to your registered email address. If you change your mind during the account freeze period, you can cancel the account deletion by following the l
DO NOT DISCLOSE bank transfer information to 3rd party.
Important information:Customers SHOULD NOT disclose bank transfer payment information to any persons or 3rd party except our KALEOZ Support via Kchat and phone calls to the phone numbers listed on the SEAGM website.This will be a critical issue:Disclosing your bank transfer payment information to 3rd party persons may result in your payment being claimed and used by them.KALEOZ verifies bank transfer payment with the bank transfer information given by buyers.Important Note:We WILL NOT BE RESPONSIBLE for any monetary loss should your Internet Banking Transfer/ATM Transfer/Cash Deposit Machine information be given to another person before giving it to our KALEOZ Support.
How do I sell items on KALEOZ?
Note: KALEOZ is a C2C (consumer-to-consumer) platform, where each seller is responsible for managing their own orders. This means that KALEOZ does not source, process, or deliver orders on behalf of sellers.
To sell items on KALEOZ, kindly follow these steps:
1. Register as a Seller
Log in to your KALEOZ account.
Click "Become a Seller" from the navigation menu.
Complete the seller verification process by providing your identification and required information.
Submit your application and wait for approval.
2. Create an Item Listing
Go to My Products.
Click "Create new item".
Select the game, item type, and platform.
Enter item details, pricing, delivery method, and upload a cover image.
Click Save and List Product to publish the listing, or save it as a draft for later.
3. Optimize Your Listing
Clear item
How do I make a purchase on KALEOZ?
1. Choose your game
Sign in to KALEOZ or register a SEAGM ID on www.seagm.com. Choose the game you wish to browse by going to the BUY page or searching it directly from the search box.
2. Choose your item
Use the filter to choose server, price and etc. Next, click the product title to go into the product page. Enter all the required information about your purchase and click “Add to cart”.
3. Complete checkout
Check the items in your shopping cart and then click “Checkout” to make payment.
4. Receive Items
Contact the seller via KChat to notify them of your order and wait for your item delivery.
How to buy EOS RED Diamonds at the lowest price?
The survival of the fittest is the law of the EOS RED world. Whoever is strong has the right to survive. You must be strong enough to survive in this dangerous world of killing. Topping up diamonds is one of the ways to become stronger. Diamonds are the common currency in EOS RED and can be used for multiple purposes, including purchase items in the Game Shop and Market.If you want to buy EOS RED Diamonds, KALEOZ will be your best choice. We provide you with a safe and reliable environment, allowing you to buy Diamonds from our trusted sellers at the lowest price.Here's a guide on how to buy EOS RED Diamonds.Step 1: Sign in to KALEOZ or register a new account on kaleoz.com. Next, click here to redirect you to the EOS RED page.Step 2: After selecting the product you wish to purchase, enter all the required information, and then click "Add to cart". You can contact sellers via Kchat for more product details.Step 3: Check the product and order information in your shopping cart. Then click
How do I set the purchase limit for my listings?
Step 1: Proceed to "My Product".Step 2: Select the listing, then click "Edit item".Step 3: Set the purchase limit.
How do I double-check my order game UID before making payment?
Buyers could double-check the purchase order's input UID before making payment in the shopping cart. This is to prevent the products from being delivered to the wrong UID. Notes: The seller did not take any responsibility for the UID mistake. Once the seller completes the top-up based on the UID you provided, the order is not available for refund or change of UID.There are two ways that you could check your UID before making a payment.I) On Product Page: You could check your UID here before adding the product to the cart.II) In Shopping Cart: Before the payment, click on the "Order Information" to check the UID.
Duplicate Listings Policy
Duplicate Listings Policy
To provide a better shopping experience, sellers should create only one listing for each product and ensure that all product information is accurate, complete, and easy to understand. This helps customers compare products more easily and make informed purchasing decisions.
To maintain a fair marketplace, KALEOZ takes action against sellers who create duplicate or spam listings.
What Does the Duplicate Listings Policy Cover?
Listing the same product across multiple stores managed by the same seller.
Creating multiple listings for the same product with only minor differences to increase product visibility.
Intentionally duplicating or spamming product listings.
Duplicate Listings Policy
Policy Violation
Details
Possible Consequences
Duplication of Product
Creating multiple listings with only minor differences, such as the title, price, product description, denomination, or purchase quantity.
Creating multipl
Where is my Perfect World Mobile user ID and character ID?
About Perfect World Mobile
Perfect World Mobile is a genuine remake of Perfect World—one of the longest-running MMORPGs to date. Crafted through Unity, the title boasts next-generation graphics with high-definition rendering, real-time weather, and an immersive gameplay experience. Top up Perfect World Mobile Gold Ingots in KALEOZ with the lowest and most reasonable price. Customers only need to provide the User ID and Character ID.
How to buy Perfect World Mobile Gold Ingots?
1. Select the product from the Perfect World Mobile product page.
2. Fill in your Perfect World Mobile User ID and Character ID.
3. Add to cart and proceed to the payment page.
4. Once payment is done, kindly notify the seller via KChat and ask for your Perfect World Mobile Gold Ingots delivery.
How to check Perfect World Mobile User ID and Character ID?
User ID
1. Log in to the game with your account.
2. Tap the “Select Server” button in the middle of the login screen to check your characters and their server
Premium Seller Programme
KALEOZ Premium Seller Programme
The KALEOZ Premium Seller Programme recognizes sellers who consistently demonstrate excellent sales performance and outstanding customer service.
Approved sellers will receive a Premium Seller badge displayed on their store and product listings, helping buyers identify trusted and reputable sellers.
Premium Seller Benefits
Premium Seller badge displayed on your store and product listings.
Improved product visibility and shop exposure.
Greater buyer confidence and potentially higher conversion rates.
Exclusive access to selected products and categories available only to Premium Sellers.
Maintaining Your Premium Seller Status
Premium Seller status is reviewed on a monthly basis.
If you no longer meet the required performance standards, your Premium Seller badge may be temporarily revoked until all eligibility requirements are met again.
To continue enjoying the programme benefits, you must consistently maintain your seller pe
5 Tips for KALEOZ sellers
5 Tips for KALEOZ Sellers
Whether you're a new seller or an experienced one, consistently providing excellent service can help you attract more customers, build trust, and increase your sales. Follow these best practices to improve your seller performance on KALEOZ.
1. Prioritize Customer Satisfaction
Deliver Orders Quickly
Fast delivery is one of the most important factors customers consider when choosing a seller. Complete orders as quickly as possible to meet customer expectations.
If you're taking a break, unavailable, or temporarily out of stock, enable the Close Store feature to prevent customers from placing orders that you cannot fulfill promptly.
Learn More: What is the "Close Store" feature?
Respond to Buyers Professionally
Reply to buyer messages promptly and politely. Friendly, helpful communication builds customer trust and encourages repeat purchases.
Excellent customer service can:
Increase customer satisfaction.
Encourage repeat
Sales Tax and Service Tax (SST)
Important Notice:
The Royal Malaysian Customs Department has announced that, effective
1 March 2024, the Sales and Service Tax (SST) rate will increase
from 6% to 8%.
In accordance with this announcement, KALEOZ will revise the Service Tax rate
applied to platform fees charged to sellers from 6% to 8%,
effective 1 March 2024.
For more information, please refer to the official announcement HERE.
Following the implementation of SST in Malaysia effective
1 September 2018, SEA Gamer Mall Sdn Bhd will impose Service Tax
on taxable services provided through KALEOZ.com, in accordance with the
Service Tax Guideline on Information Technology Services dated 9 August 2018.
What is Sales Tax?
Sales Tax is a single-stage tax imposed on:
Taxable goods manufactured in Malaysia by a taxable person and sold by that person
(including goods
FAQs: KALEOZ Account Identity Verification
Important Note:[a] Please do not submit any personal information about yourself to anyone [such as other social platforms/networks] claiming to be from SEA Gamer Mall Sdn Bhd (“SEAGM”) or KALEOZ, nor respond to any communications from anyone other than the SEAGM/KALEOZ Official Site. If you are not sure, kindly contact our KALEOZ Support for further assistance.[b] Please do not upload your personal information to any public converter site such as postimages, Imgur, and much more. If you have difficulties submitting the documents, kindly contact our KALEOZ Support team via KChat for further assistance. 1. What is the KALEOZ account identity verification and why do I need to go through the process?KALEOZ account verification is basically on identity card and payment verification before completing the payment order process. This verification process is required to avoid possible online fraud or scams, credit card theft, and unauthorized access to one's payment accounts such as C