Search User Guide
How do I edit my product information?
Step 1. Go to “My Products”, click on the gear wheel icon on the side, and then “Edit item”.
Step 2. After you have done editing, click on “Save And List Product” and you are good to go. Alternatively, you may click “Save As My Product” to save it as a draft and list it for sale later.
How to use Multiple Edits feature to manage bulk product listings?
Managing a diverse product inventory can be a demanding task, especially when you need to make changes to multiple items simultaneously. This is where the "Multiple Edits" feature comes into play. It is used to edit essential product details for a selected group of items all at once, eliminating the need to edit each item individually.This guide will walk you through two methods: "Export and Edit" and "Edit Directly on Kaleoz." Both methods are designed to make your product management more efficient and hassle-free.Method 1: Export and EditStep 1: Go to the "My Product" page and filter the products you want to edit. Click on "Multiple Edits Download" to export an Excel file.Step 2: Open the downloaded Excel file. The following product details can be modified for each product:Package Size: The quantity or amount of the product that is included in a single unit.Unit Price: The price at which a single unit of the product is sold.Quantity: The number of units of the product available for p
How do I edit my account information?
Users are allowed to update their profile data HERE.
Click “Edit” to modify the details and then “Save” once you’re done.
[V3] How to Create a Product Listing
In the Kaleoz Seller Portal, sellers can create and list new products by following a series of guided steps.
Steps to Create and List Products
Log in to the Kaleoz Seller Portal.
Go to the Product page and click Create New Product.
Select the game you want to list.
Choose the appropriate category. Each game offers different options:
Top Up: UID top-up. Denominations are pre-set.Game Offers: Custom products. Multiple items can be listed.Currency: In-game currency. Units are fixed.
According to the category, follow the corresponding steps below:
Category: Top Up
Select Top Up as the category, then click Save draft and continue editing product.Enter Delivery Instructions (maximum 200 characters).
P
Product Promo Feature
The Product Promo Feature allows sellers to highlight
products that are currently on sale or promotion. This helps make
products more noticeable to buyers and can attract more potential
customers.
Buyers can also use the Promo filter to view only
products that are currently promoted on KALEOZ.
Feature Highlights
Sellers can enable or remove the Promo status
on their products at any time.
Sellers can promote up to
2 products per product category for each game.
If a promoted product is removed, its
Promo status will also be removed automatically.
Buyers can
How do I delete my account?
If you wish to delete your Kaleoz account, please follow these steps carefully. Deleting your Kaleoz account will also delete any associated SEAGM-related platform accounts, as they are interconnected. Step 1: Log in to your account at the SEAGM website, then click the user icon on the main page and select "My Account".
Step 2: Go to the User Profile page by clicking on "Edit Profile".
Step 3: Look for the "Delete Account" option on your profile page and click on it. Make sure to read any information that is displayed carefullyStep 4: After confirming your decision, click on "Delete Account." Please note that your account will be frozen/suspended immediately, and it will be completely deleted after a waiting period of 30 days.
Note:
1. After you request the account deletion, SEAGM will send you a confirmation email to your registered email address. If you change your mind during the account freeze period, you can cancel the account deletion by following the l
DO NOT DISCLOSE bank transfer information to 3rd party.
Important information:Customers SHOULD NOT disclose bank transfer payment information to any persons or 3rd party except our KALEOZ Support via Kchat and phone calls to the phone numbers listed on the SEAGM website.This will be a critical issue:Disclosing your bank transfer payment information to 3rd party persons may result in your payment being claimed and used by them.KALEOZ verifies bank transfer payment with the bank transfer information given by buyers.Important Note:We WILL NOT BE RESPONSIBLE for any monetary loss should your Internet Banking Transfer/ATM Transfer/Cash Deposit Machine information be given to another person before giving it to our KALEOZ Support.
How do I set the purchase limit for my listings?
Step 1: Proceed to "My Product".Step 2: Select the listing, then click "Edit item".Step 3: Set the purchase limit.
How do I make a purchase on KALEOZ?
1. Choose your game
Sign in to KALEOZ or register a SEAGM ID on www.seagm.com. Choose the game you wish to browse by going to the BUY page or searching it directly from the search box.
2. Choose your item
Use the filter to choose server, price and etc. Next, click the product title to go into the product page. Enter all the required information about your purchase and click “Add to cart”.
3. Complete checkout
Check the items in your shopping cart and then click “Checkout” to make payment.
4. Receive Items
Contact the seller via KChat to notify them of your order and wait for your item delivery.
Duplicate Listings Policy
Duplicate Listings Policy
To provide a better shopping experience, sellers should create
only one listing for each product and ensure that all
product information is accurate, complete, and easy to understand.
This helps customers compare products more easily and make informed
purchasing decisions.
To maintain a fair marketplace,
KALEOZ takes action against sellers who create duplicate or spam listings.
What Does the Duplicate Listings Policy Cover?
Listing the same product across multiple
stores managed by the same seller.
Creating multiple listings for the same product with only
minor differences to increase product visibility.
How to buy EOS RED Diamonds at the lowest price?
The survival of the fittest is the law of the EOS RED world. Whoever is strong has the right to survive. You must be strong enough to survive in this dangerous world of killing. Topping up diamonds is one of the ways to become stronger. Diamonds are the common currency in EOS RED and can be used for multiple purposes, including purchase items in the Game Shop and Market.If you want to buy EOS RED Diamonds, KALEOZ will be your best choice. We provide you with a safe and reliable environment, allowing you to buy Diamonds from our trusted sellers at the lowest price.Here's a guide on how to buy EOS RED Diamonds.Step 1: Sign in to KALEOZ or register a new account on kaleoz.com. Next, click here to redirect you to the EOS RED page.Step 2: After selecting the product you wish to purchase, enter all the required information, and then click "Add to cart". You can contact sellers via Kchat for more product details.Step 3: Check the product and order information in your shopping cart. Then click
How do I double-check my order game UID before making payment?
Buyers could double-check the purchase order's input UID before making payment in the shopping cart. This is to prevent the products from being delivered to the wrong UID. Notes: The seller did not take any responsibility for the UID mistake. Once the seller completes the top-up based on the UID you provided, the order is not available for refund or change of UID.There are two ways that you could check your UID before making a payment.I) On Product Page: You could check your UID here before adding the product to the cart.II) In Shopping Cart: Before the payment, click on the "Order Information" to check the UID.
How does KALEOZ protect buyers?
KALEOZ Buyer Protection
KALEOZ aims to provide a safe and reliable marketplace for buyers.
In certain circumstances, buyers may be eligible for protection when
an order is not received as described or when there is a significant
issue with the purchased product or service.
When Is a Buyer's Purchase Covered by KALEOZ?
Order not received:
The buyer did not receive the product or service as
ordered.
Product or service significantly differs from
the listing:
The buyer received a product or service that is
significantly different from the description provided
in the listing.
Where is my Perfect World Mobile user ID and character ID?
About Perfect World Mobile
Perfect World Mobile is a genuine remake of Perfect World—one of the longest-running MMORPGs to date. Crafted through Unity, the title boasts next-generation graphics with high-definition rendering, real-time weather, and an immersive gameplay experience. Top up Perfect World Mobile Gold Ingots in KALEOZ with the lowest and most reasonable price. Customers only need to provide the User ID and Character ID.
How to buy Perfect World Mobile Gold Ingots?
1. Select the product from the Perfect World Mobile product page.
2. Fill in your Perfect World Mobile User ID and Character ID.
3. Add to cart and proceed to the payment page.
4. Once payment is done, kindly notify the seller via KChat and ask for your Perfect World Mobile Gold Ingots delivery.
How to check Perfect World Mobile User ID and Character ID?
User ID
1. Log in to the game with your account.
2. Tap the “Select Server” button in the middle of the login screen to check your characters and their server
5 Tips for KALEOZ sellers
Whether you are a new or experienced seller, consistently providing
excellent service can help you attract more customers, build trust,
and increase sales. Follow these five best practices to improve your
seller performance and build a stronger reputation on KALEOZ.
1. Prioritize Customer Satisfaction
Providing a smooth and positive buying experience is essential for
building customer trust and encouraging repeat purchases.
Deliver Orders Quickly
Fast delivery is important to customers. Process and complete
orders as quickly as possible to provide a smooth buying experience.
If you are taking a break, temporarily unavailable, or out of stock,
use the Close Store feature to prevent customers
How do I sell items on KALEOZ?
Note:
KALEOZ is a C2C (consumer-to-consumer) platform, where each seller
is responsible for managing their own orders. This means that KALEOZ
does not source, process, or deliver orders on behalf of sellers.
How to Sell Items on KALEOZ
To start selling items on KALEOZ, follow the steps below.
1. Register as a Seller
Log in to your KALEOZ account.
Click
"Become a Seller"
from the navigation menu.
Complete the seller verification process by providing
your identification and required information.
Submit your application and wait for approval.
FAQs: KALEOZ Account Identity Verification
Important Note:[a] Please do not submit any personal information about yourself to anyone [such as other social platforms/networks] claiming to be from SEA Gamer Mall Sdn Bhd (“SEAGM”) or KALEOZ, nor respond to any communications from anyone other than the SEAGM/KALEOZ Official Site. If you are not sure, kindly contact our KALEOZ Support for further assistance.[b] Please do not upload your personal information to any public converter site such as postimages, Imgur, and much more. If you have difficulties submitting the documents, kindly contact our KALEOZ Support team via KChat for further assistance. 1. What is the KALEOZ account identity verification and why do I need to go through the process?KALEOZ account verification is basically on identity card and payment verification before completing the payment order process. This verification process is required to avoid possible online fraud or scams, credit card theft, and unauthorized access to one's payment accounts such as C
8 Key Practices for Building Buyer Trust
Building trust and confidence with your buyers is essential to becoming
a successful seller on KALEOZ. Here are eight key practices every seller
should follow.
1. Deliver Fast and Consistently
Fast and reliable order fulfilment helps create a positive buying
experience.
Process orders as quickly as possible.
Clearly state your expected delivery time.
Inform customers promptly if any delays occur.
Note:
Customers often judge top-up sellers primarily by their speed
and reliability.
2. Deliver What You Promise
Always ensure that your products and services match what is
described in your listings.