Search User Guide
What is auto-reply and how do I setting it up?
Auto-reply is a feature that allows sellers to automatically respond to buyers who initiate a conversation via KChat. It helps ensure timely communication, especially when you're not available to reply immediately.
How Does It Work?
Auto-reply behavior depends on whether you have any Assistant account:
- If you do NOT have an Assistant account:
Auto-reply will be sent immediately when a buyer initiates a chat.
- If you DO have an Assistant account:
Auto-reply will only be sent when none of your Assistant accounts are online.
If any Assistant account is active, auto-reply will not be triggered.
How to Set Up Auto-Reply?
Step 1: Go to the KChat Settings page.
Step 2: Scroll down and tick the checkbox next to “Enable auto reply”.
Step 3: Enter your custom message (up to 500 characters).
Step 4: Click “Save” to apply your settings.
How do I setup quick replies and use it in KChat?
Step 1: Go to the KChat Settings page.Step 2: You may save the frequently used message under the Quick Reply settings section. You can set up to 10 quick replies with a maximum of 250 words each.
Step 3: Click "Save" once you have input the messages.
Step 4: Start a chat on the KChat page. Click on the "Quick Reply" icon right beside the text box.
Step 5: When the list of saved quick replies pops up, select the one you'd like to send.
Step 6: Once a Quick Reply is selected, the message will be sent.
Notes: You can add, remove or edit your quick replies by clicking the "Edit" icon.
How do I respond to a buyer review?
Here's how to reply:
Step 1: Go to "My Sales Orders" and find the order for the review that you want to reply to.
Step 2: Click "Comment".
Step 3: Rate the buyer and enter your response.
Step 4: Click "Post Comment".
Note: You can only reply once to a review, and you can't edit or retract that reply.
How to find Auto Chess User ID?
About Auto Chess Auto Chess is a brand new, highly competitive multiplayer online strategy game created by Drodo and Dragonest Co.Ltd, released and technically supported by Dragonest Co.Ltd. Players will build their own economy system and use unique units to fight against each other in a 8 player last man standing scenario. Pit your strategy skills against 7 other players at the same time and proof your skill to adapt your stragies in real-time. ImbaTV will manage Auto Chess' global esports tournaments. No matter where you're from, you can challenge the top players from all over the world. The world's top Auto Chess eSports league is waiting for you! Purchase Auto Chess Donuts from our list of reputable sellers here at Kaleoz.com in a safe secure environment and at cheap rates.How to find the User ID?Step 1: Proceed to the "Personal Information".Step 2: The User ID is displayed.
How do I contact a seller?
You can contact a seller on KALEOZ using KChat through any of
the following methods.
Option 1: From the Product Listing Page
On the product listing page, locate the seller's username.
If the seller is online, click
Chat with Seller to start a conversation
immediately.
If the seller is offline, the button will
display Leave Message instead. Click it
to send a message, and the seller can reply when they are
available.
Option 2: From the Product Page
After opening a product, scroll to the seller's pr
5 Tips for KALEOZ sellers
Whether you are a new or experienced seller, consistently providing
excellent service can help you attract more customers, build trust,
and increase sales. Follow these five best practices to improve your
seller performance and build a stronger reputation on KALEOZ.
1. Prioritize Customer Satisfaction
Providing a smooth and positive buying experience is essential for
building customer trust and encouraging repeat purchases.
Deliver Orders Quickly
Fast delivery is important to customers. Process and complete
orders as quickly as possible to provide a smooth buying experience.
If you are taking a break, temporarily unavailable, or out of stock,
use the Close Store feature to prevent customers
How to buy Genshin Impact Genesis Crystals?
Genshin Impact is an open-world action role-playing game developed and published by Chinese game developer miHoYo. It is available on several platforms, such as Microsoft Windows, PlayStation 4, PlayStation 5, Android and IOS. Let's begins your journey across Teyvat, the fantasy world of Genshin Impact and reunite with your long-lost sibling to discover the mysteries of Teyvat.
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What are Payment Processing Fees?
Payment Processing Fees are charges applied by payment processors when a transaction is made. These fees cover the costs associated with verifying, authorizing, and transferring funds during the payment process.
Orders placed on KALEOZ will incur a processing fee, which is a percentage of the transaction amount. Many payment processors charge transaction fees that include both a fixed fee and a percentage fee based on the total sale price of the product.
The rate and percentage of the processing fee may vary depending on the country and payment method used.
The processing fee will be displayed under the payment method you select when you proceed to payment.
Note: If your order is refunded, only the order amount will be credited to your KALEOZ balance. The processing fees are non-refundable. Orders placed using your KALEOZ balance will not incur additional processing fees. Please note that if you request a refund to your original payment method or bank account, any processing fees c
How does KALEOZ protect sellers?
Create a listing at the KALEOZ marketplace without worrying and let
KALEOZ handle all essential verification so you can focus on
your trading.
In what circumstances are sellers covered by KALEOZ
When a buyer is trying to dispute an order, and you, as
a seller, manage to provide a complete set of delivery
proof based on our service requirements, the seller
will be reimbursed.
All listings and account must be in line with our
User Agreement.
KALEOZ does not cover the following:
Unable to provide a com
What should I do about an abusive review?
KALEOZ is committed to maintaining a fair and respectful marketplace
for both buyers and sellers. If you receive a review that violates
our community standards, you can report it for investigation.
Our moderation team will review each report and take appropriate
action where necessary.
What Can Be Reported?
You may report reviews that contain inappropriate or abusive
content, including but not limited to:
Advertisements or promotional content
Defamatory or slanderous statements
Offensive or abusive language
Harassment or personal attacks
Spam or irrelevant content
Any content that violates KALEOZ's platform policies
Close Store Feature
If you're taking a break or are temporarily unable to accept orders,
you can use the Close Store feature.
This feature allows you to temporarily close your KALEOZ store
without affecting your account data or seller status.
While Your Store Is Closed
All of your product listings will become inactive.
Buyers will not be able to place new orders.
You can still log in and access your KALEOZ account as usual.
You can choose either of the following options:
Manually open or close your store.
Schedule Store Hours to automatically open
and close your store based on your business hours.
Do I need to register for a Tazapay account to withdraw my income?
No. You do not need to register for a Tazapay account.
Tazapay is the payout service provider used by KALEOZ. You can withdraw
your income directly to your local bank account without registering for
a separate Tazapay account.
Important Notes:
Make sure your bank account number and account holder name
are entered correctly.
The bank account holder must be the same person as the
seller applicant.
You must complete
withdrawal verification (KYC)
before you can withdraw your income.
If you are unsure whether withdrawals to your local bank account are
supported,
8 Key Practices for Building Buyer Trust
Building trust and confidence with your buyers is essential to becoming
a successful seller on KALEOZ. Here are eight key practices every seller
should follow.
1. Deliver Fast and Consistently
Fast and reliable order fulfilment helps create a positive buying
experience.
Process orders as quickly as possible.
Clearly state your expected delivery time.
Inform customers promptly if any delays occur.
Note:
Customers often judge top-up sellers primarily by their speed
and reliability.
2. Deliver What You Promise
Always ensure that your products and services match what is
described in your listings.
How do I manually request a refund for a paid order?
We understand that there may be situations where you need to request a refund
for an order that has already been paid for on KALEOZ.
This guide explains how to manually submit a refund request.
Please note that a manual refund request can only be submitted
one hour after payment has been completed.
Steps to Request a Manual Refund
Step 1
Hover your mouse over your KALEOZ account name
to open the user panel.
Step 2
Select My Orders from the dropdown menu.
Step 3
Find the Order ID (KXXXXXX) for the order you would
like to request a refund for.
Step 4
Can I have multiple KALEOZ accounts?
KALEOZ Account Policy
Each individual is permitted to have only
one KALEOZ account.
Creating or maintaining multiple accounts is strictly prohibited.
KALEOZ allows each individual to maintain only one account.
Users are strictly prohibited from creating or operating
multiple KALEOZ accounts.
If multiple accounts are found to be associated with the same
individual, all associated accounts may be suspended.
Why Is This Policy Important?
Maintaining a single active account helps KALEOZ ensure compliance
with platform policies and maintain a fair, secure, and transparent
trading environment for all users.
KALEOZ Protection Guide: Tips for Safe Online Transactions
KALEOZ Protection Guide: Tips for Safe Online Transactions
Online transactions are fast and convenient, but they can also
expose your personal and financial information to security risks
if proper precautions are not taken.
Follow these essential tips to help protect your KALEOZ account,
payment information, and personal data when making online
transactions.
1. Enable Payment Alerts
Enable payment alerts from your wallet or bank account.
Real-time notifications allow you to monitor account activity
and quickly identify suspicious transactions.
If you receive an alert for an unfamiliar transaction, take
action immediately.
Which currency does KALEOZ support for seller applications?
Important Notice:
You cannot submit a seller application at this time because
KALEOZ does not offer a withdrawal method for your currency.
If your currency is not currently supported by KALEOZ for
seller withdrawals, you will not be able to submit a seller
application at this time.
Currently, KALEOZ supports the following currencies for
seller applications:
MYR (Malaysian Ringgit)
SGD (Singapore Dollar)
PHP (Philippine Peso)
THB (Thai Baht)
VND (Vietnamese Dong)
How do I complete withdrawal verification (KYC)?
To withdraw your earnings, you must first complete the
Withdrawal Verification (Know-Your-Customer, or KYC) process.
Step 1: Access Withdrawal Verification
Hover over your KALEOZ account name.
Click
"Withdraw funds"
.
Click
"Proceed withdrawal verification".
Step 2: Upload Your Identity Verification Photo
Upload a clear selfie of yourself holding a valid:
ID Card
Passport
Driving License
The document must cl