Protecting your KALEOZ account is important because it contains personal and transactional information and updating your password is a quick way to enhance its security. This guide provides simple and clear steps to help you change your password with ease. Step 1: Click on your username. Under the 'User Control Panel' section, find and click on 'My Profile'. Step 2: Click 'Security' and then navigate to 'Password' section and then click 'Change Password'. Step 3: Enter your current password and your new password in the fields provided, then click 'Save Password' to complete the change. Note: The password must be 8–20 characters long, include a combination of uppercase and lowercase letters and numbers, and must not contain any symbols or special characters. We also advise changing your password regularly such as every three to six months to reduce the risk of password theft. If you encounter any issues while changing your password and need assistance, please contact our KALEOZ Cu

What is Rabbit LINE Pay? Rabbit LINE Pay is a digital wallet that offers users the convenience of making both online and offline payments, transferring money to other LINE users, paying utility bills and motorway tolls, and purchasing cinema tickets. Rabbit serves as an offline payment platform, providing a seamless payment experience for both transit and retail customers. Presently, there are more than 7 million Rabbit Card holders and over 4,000 Rabbit Card readers, predominantly located in the Bangkok Metropolitan Region. Follow the steps to pay using Rabbit LINE Pay Step 1: Select the desired product on the KALEOZ platform, and then click on "Pay Now". Step 2: You will be redirected to the payment checkout page by clicking "Pay Now". Step 3: On the checkout page, choose "Rabbit Line Pay" from the E-Wallets category under "Online Payment." Click on "Pay Now" to proceed. Step 4: You will be taken to the Rabbit LINE Pay page to continue with the payment process. Please log in to your

What is PromptPay? PromptPay is a mobile payment service in Thailand that allows users to make secure and convenient transactions using their mobile phone numbers or National ID numbers. It is an electronic funds transfer system that enables individuals to send and receive money in Thai Baht (THB) using their smartphones or digital devices. PromptPay is widely accepted at various merchants, including retail stores, online platforms, and service providers throughout Thailand. It provides a convenient and cashless payment option for users, promoting digital financial transactions in the country. Follow the steps to pay using PromptPay Bank Transfer Step 1: Select the desired product on the KALEOZ platform, and then click on "Pay Now". Step 2: You will be redirected to the payment checkout page by clicking "Pay Now". Step 3: On the checkout page, choose "PromptPay Bank Transfer" from the Bank Transfer category under "Online Payment." Click on "Pay Now" to proceed. Step 4: You will be tak

We understand that there may be situations where you need to request a refund for an order that has already been paid for on KALEOZ. This guide explains how to manually submit a refund request. Please note that a manual refund request can only be submitted one hour after payment has been completed. Steps to Request a Manual Refund Step 1 Hover your mouse over your KALEOZ account name to open the user panel. Step 2 Select My Orders from the dropdown menu. Step 3 Find the Order ID (KXXXXXX) for the order you would like to request a refund for. Step 4

Create a listing at the KALEOZ marketplace without worrying and let KALEOZ handle all essential verification so you can focus on your trading. In what circumstances are sellers covered by KALEOZ When a buyer is trying to dispute an order, and you, as a seller, manage to provide a complete set of delivery proof based on our service requirements, the seller will be reimbursed. All listings and account must be in line with our User Agreement. KALEOZ does not cover the following: Unable to provide a com

At KALEOZ, we are committed to providing a smooth and reliable buying experience. To ensure successful order fulfillment, buyers must provide accurate UID details when placing an order. Important: Orders submitted with incorrect UID information are not eligible for a refund or replacement. Buyer's Responsibility Buyers are solely responsible for ensuring that all UID details entered during checkout are accurate and complete. Please double-check the following before placing your order: User ID / Game ID Server ID (if applicable) Character or Account Name (if required)

Payment attempts can fail due to patterns associated with a higher than normal level of risk identified by our internal security system. This does not necessarily mean that your payment is fraudulent but the transaction may be declined as a precaution to help protect you and your account. Below are some possible reasons why your payment attempt may have failed along with steps to resolve the issue : 1. Insufficient Funds in Your Account Your payment may be declined if the available balance in your bank account, card, or digital wallet is insufficient to cover the transaction. 2. Incorrect Payment Information Entered The payment may be rejected due to required payment information is entered incorrectly. The common information that are entered incorrectly include : Card Number Expiration date CVV/CVC security code 3. Bank Authorization or Security Check Failed Your bank may d

Encountering a refund request after delivering an order? Here's a comprehensive guide on how to handle the situation:Step 1: Understand the SituationPromptly review the details by clicking "Order Detail". Utilize KChat for effective communication with the customer, seeking to comprehend the reason behind their refund request.Step 2: Decline the RefundIf you decide not to approve the refund, take action within 24 hours. Navigate to the "Refuse Refund" option on the Order Details page and provide a clear and concise reason for your decision.Step 3: Service Dispute ResolutionEven after your refusal, the buyer can apply for a service dispute resolution within 72 hours, triggering a thorough investigation. If the buyer fails to respond, Kaleoz will consider the refund request waived, and the order amount will be automatically credited to your account.Step 4: Notification of DisputeIf the buyer escalates the refund request to a dispute, you will receive a notification. Stay vigilant and info

Kasikorn Bank (KBank) is one of the largest banks in Thailand, providing a wide range of financial services, including online banking and payment solutions. With Kasikorn Bank, you can easily make offline payments for your purchases. This user guide will take you through the step-by-step process of using Kasikorn Bank for transfers and payments on the KALEOZ. Steps to Follow Choose your desired item and add it to your cart. Go to your shopping cart page and click "Pay Now" to proceed. On the checkout page, choose "Offline Payment". Select KASIKORNBANK from the list and click "Create Payment" to continue. Note down the provided bank account number and details. Log in to your KASIKORNBANK account and ma

Boost is an e-wallet that you can use to pay without the hassle of using physical cash. Boost is proudly Malaysia’s homegrown lifestyle e-wallet app that is both secure and rewarding. When it comes to topping up on the Boost, it’s as easy as one, two, three! Boost is now partners with 17 banks such as Maybank, CIMB, RHB Bank, Public Bank, Hong Leong Bank, and many more. Note: Boost pay is only available in Malaysian Currency (MYR). Step 1: Choose the product you want to purchase on the KALEOZ site, then add it to the shopping cart. Step 2: In your shopping cart, click on "Pay Now" to be directed to the payment checkout page. Step 3: On the checkout page, click "Online Payment" and select "Boost" under the E-Wallets category. Then, click on "Pay Now" to proceed. Step 4: A QR Code will be generated. Kindly login to your Boost Apps to proceed with payment. Step 5: In your Boost account, kindly click on the "Scan" icons located in the middle of the menu on the bottom page. S

KALEOZ Notification Emails KALEOZ sends notification emails to buyers and sellers for important order activities. If you are not receiving notification emails from us, please follow the steps below to check and resolve the issue. Will I Get a Notification Email If I Have Orders? For Sellers KALEOZ will send a notification email once you receive a new order as a KALEOZ seller. We recommend turning on email app notifications on your mobile phone so that you can receive order alerts promptly and process your orders quickly. For Buyers As a KALEOZ buyer, you will receive a notification email once you have placed an order on KALEOZ. Why Don't I Receive Notification Emails from KALEOZ? There are several reasons why you may not be receiving notifica

Touch 'n Go eWallet is a Malaysian digital wallet and online payment platform. Go cashless with simple, fast, and secure transactions in just minutes with TnG.Touch 'n Go eWallet on KALEOZ is only available for Malaysians using MYR currency. It cannot be used for topping up your KALEOZ balance. Follow the simple steps below to pay with TnG: Step 1: Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page. Step 2: On the checkout page, look for the "Online Payment" section and select "Touch n Go eWallet" as your preferred payment method, then select "Pay now". Step 3: The QR code will be displayed as example below. Launch your TNG eWallet app and tap 'Scan' icon to scan the QR code. Step 4: Tap on "Pay" and then key in your 6-digits TnG transaction PIN to complete the payment. Step 5: Once the payment is complete, you will be redirected back to the Payment Information page. You can check your order status by clicking on "My Orders" as shown in the pic

Duplicate Listings Policy To provide a better shopping experience, sellers should create only one listing for each product and ensure that all product information is accurate, complete, and easy to understand. This helps customers compare products more easily and make informed purchasing decisions. To maintain a fair marketplace, KALEOZ takes action against sellers who create duplicate or spam listings. What Does the Duplicate Listings Policy Cover? Listing the same product across multiple stores managed by the same seller. Creating multiple listings for the same product with only minor differences to increase product visibility.

If you have successfully cancelled an order, you may be wondering what happens to the payment you made. This guide explains everything you need to know. Where will my Refund be Returned After I Cancel an Order? Once the order is successfully canceled/refunded it will be refunded immediately back to your KALEOZ account balance. You may check your KALEOZ balance by clicking on "My Account" Note: Once an order has been refunded, the original processing fees paid during the purchase are not refunded. Can I use my KALEOZ balance for future purchases? Yes. You can use the KALEOZ balance to place a new order on our site. Orders placed using your KALEOZ balance will not incur additional processing fees. Here's a short guide on how to use the balance to pay for orders: Search for the product you wish to purchase and click "Add t

GAME GUIDE Identity V Recharge Guide – Fast & Convenient Recharge Echoes securely with our fast and reliable top-up service. KALEOZ Team August 13, 2026 5 min read NetEase’s Identity V is a thrilling 1 vs 4 asymmetrical mobile game! Step into a mysterious gothic world filled with suspense, secrets, and unexpected twists. You’ll begin your journey as a detective who receives a mysterious letter inviting you to investigate an abandoned manor and uncover the truth behind a missing girl. As you explore the manor and piece together the clues, you’ll find yourself drawn deeper into a story where nothing is quite as it seems. Are you ready to uncover the mystery? With KALEOZ, topping up your Echoes is fast, secure, and hassle-free. Simply follow the guide below to find your User ID and top up your Echoes in

game GUIDE Fast and Secure Racing Master Gems Recharge Guide on KALEOZ Top up your Gems to your account in just a few simple steps—safe, quick, and convenient. KALEOZ June 18, 2026 5 min read Lights out, race into a new era! Racing Master is an exciting next-generation racing game developed in collaboration with Codemasters®, bringing players an authentic and immersive driving experience. Build your dream garage with over 100 officially licensed luxury cars from world-renowned brands. Customize your vehicles, race through stunning city streets and professional tracks around the globe, and enjoy breathtaking visuals enhanced by cinematic lighting and realistic engine sounds. Challenge racers from around the world in thrilling real-time competitions, sharpen your driving skills, and push your

GAME GUIDE Harry Potter: Magic Awakened Top-Up Guide – Fast & Secure Recharge Jewels quickly and securely with our fast and reliable top-up service. KALEOZ June 21, 2026 5 min read Harry Potter: Magic Awakened is an immersive collectible card RPG that brings the Wizarding World to life. Set years after the events of the Harry Potter series, players enroll at Hogwarts School of Witchcraft and Wizardry, attend magical classes, collect powerful spell cards, and engage in thrilling wizard duels. With stunning visuals, strategic gameplay, and a rich storyline filled with familiar characters and magical adventures, Harry Potter: Magic Awakened offers fans an enchanting journey into the world of magic. With KALEOZ, topping up your Jewels is fast, secure, and hassle-free. Simply follow the guide below to find your User ID and add Jewels to your account

Genshin Impact is an open-world action role-playing game developed and published by Chinese game developer miHoYo. It is available on several platforms, such as Microsoft Windows, PlayStation 4, PlayStation 5, Android and IOS. Let's begins your journey across Teyvat, the fantasy world of Genshin Impact and reunite with your long-lost sibling to discover the mysteries of Teyvat. .guide-content { max-width: 650px; margin: 0 auto; padding: 20px; line-height: 1.6; box-sizing: border-box; } .guide-content p { margin-bottom: 20px; color: inherit; opacity: 0.9; background: linear-gradient(135deg, rgba(135, 206, 235, 0.15) 0%, rgba(30, 58, 138, 0.1) 100%); border-left: 4px solid #1e90ff; padding: 15px; border-radius: 8px; box-shadow: 0 2px 8px rgba(30, 144, 255, 0.1); font-size: 0.95em; } .guide-content h4 { color: #f7931e; font-size: 1.3em;