KALEOZ sends notification emails to buyers and sellers for important order activities. If you are not receiving notification emails from us, please follow the steps below to check and resolve the issue.
Will I Get a Notification Email If I Have Orders?
For Sellers
KALEOZ will send a notification email once you receive a new order as a KALEOZ seller.
We recommend turning on email app notifications on your mobile phone so that you can receive order alerts promptly and process your orders quickly.
For Buyers
As a KALEOZ buyer, you will receive a notification email once you have placed an order on KALEOZ.
Why Don't I Receive Notification Emails from KALEOZ?
There are several reasons why you may not be receiving notification emails from us. Some common reasons include:
1. Emails Are Getting Blocked by Spam Filters
Email providers use sophisticated algorithms to detect and block spam emails. Sometimes, our emails may be flagged as spam and end up in your spam folder or get blocked entirely.
2. Emails Are Being Delayed
Occasionally, email delivery can be delayed due to network issues, server overload, or other technical problems.
How to Whitelist KALEOZ in Gmail?
To ensure that you receive all the important emails from us, we recommend that you whitelist our email address in Gmail.
Whitelisting means that you're telling Gmail that our emails are not spam and that you trust them. Here's how to do it:
1. Log in to Your Gmail Account
Log in to your Gmail account.
2. Open Gmail Settings
Click on the gear icon in the top right-hand corner and select See all settings from the Quick settings menu.
3. Create a New Filter
Go to the Filters and Blocked Addresses tab, then click on the Create a new filter button.
4. Enter the KALEOZ Domain
In the From field, enter kaleoz.com, then click Create filter at the bottom.
5. Prevent KALEOZ Emails from Going to Spam
Check Never send it to Spam in the checkbox. You can also categorize the emails as Primary to make sure they appear in the Primary tab.
Then click Create filter again to save the settings.
Summary
KALEOZ sends notification emails to sellers when they receive new orders and to buyers after they place an order.
If you do not receive KALEOZ notification emails:
- Check your Spam or Junk folder.
- Allow some time in case the email delivery is delayed.
- Whitelist kaleoz.com in Gmail to help prevent KALEOZ emails from being marked as spam.
- Turn on email notifications on your mobile phone to receive order alerts promptly.