Search User Guide
How to find my account number in Boxing Star?
About Boxing StarGo for the Knockout!Make your opponent see the Stars! Only room for one Boxing Star!Ever wonder what it really meant when someone told you that if you really wanted something you need to blood, sweat, and tears? Experience the journey to become the next Boxing Star! Rise from the streets and punch your way up to become the most epic Boxing Star!How to find my account number in Boxing Star?Step 1: Proceed to your profile.Step 2: Click the "Setting" icon.Step 3: Select "Support" and your account number will be displayed.
I accidentally clicked on “Delivered” without delivering the order. What can I do?
If you accidentally clicked on "Delivered" without actually delivering the order, don't worry. There are steps you can take to resolve the situation. Please follow the guidelines below:
1. If You Have the Product:
If you have the requested product to trade, you can initiate the trade in-game with the buyer just as you normally would. Proceed with the transaction as usual to complete the order.
2. If You Don't Have the Product:
If you no longer have the product to trade or you have run out of stock, follow these steps:
a. Communicate with the Buyer:- Reach out to the buyer and explain the situation. Let them know that you accidentally marked the order as "Delivered" without actually delivering the product.b. Request a Refund:- Ask the buyer to click on the "Request refund" option. This will initiate the refund process.c. Agree to Refund:- As the seller, you should click on the "Agree refund" option to confirm the cancellation of the order and proceed with the refund process.
NOTE: Rem
How to find my Role ID for Cloud Song: Saga of Skywalkers?
Cloud Song: Saga of Skywalkers is a role-playing game by VNG Game Publishing. Start your epic adventures now! Players can choose different classes such as archer, mage, swordsman, oracle, or rogue and customize your character according to your preference. Collect pets of all sizes, shapes, abilities and evolve your pets to fight by your side. Join or create a guild to meet other players, make friends, and find your destined partner!
Enhance your gaming experience by purchasing Ticket top up to buy in-game packs, diamonds and etc. Purchase your Tickets top up at the lowest price from our trusted KALEOZ sellers. Players only need to provide the Role ID.
Check this out on how to find your Role ID and UID:
Step 1. Launch your Cloud Song: Saga of Skywalkers mobile game.
Step 2. Click on the "Settings" icon located in the bottom right corner of the main screen.
Step 3. Your Role ID and UID will be under the "Support" tab.
What are Payment Processing Fees?
Payment Processing Fees are charges applied by payment processors when a transaction is made. These fees cover the costs associated with verifying, authorizing, and transferring funds during the payment process.
Orders placed on KALEOZ will incur a processing fee, which is a percentage of the transaction amount. Many payment processors charge transaction fees that include both a fixed fee and a percentage fee based on the total sale price of the product.
The rate and percentage of the processing fee may vary depending on the country and payment method used.
The processing fee will be displayed under the payment method you select when you proceed to payment.
Note: If your order is refunded, only the order amount will be credited to your KALEOZ balance. The processing fees are non-refundable. Orders placed using your KALEOZ balance will not incur additional processing fees. Please note that if you request a refund to your original payment method or bank account, any processing fees c
Mastering Metal Slug: Awakening - A Guide to Obtaining Rubies
Metal Slug: Awakening breathes new life into the classic arcade game. Developed by TiMi Studios and published by VNG Games, it's set in 2026, where soldiers confront an evil organization.
What makes it thrilling? Updated graphics that blend nostalgia with modern flair, fresh gameplay mechanics like dodge rolls and grappling hooks, and a diverse cast of characters each with unique abilities. The action never stops, with various modes, cross-platform play, and an abundance of content.
Whether you're a Metal Slug fan or an action-game enthusiast, Metal Slug: Awakening is a must-play for its captivating blend of nostalgia and innovation. Join the battle and experience the evolution of a beloved franchise!
Uses of Ruby in Metal Slug: Awakening
Character Skins: Ruby can be used to purchase unique character skins, allowing you to customize your heroes' appearances.
Weapons: Acquire powerful weapons using Ruby to enhance your arsenal, giving you an edge in battles.
Equipment: Upgrade your
FAQs: KALEOZ Account Identity Verification
Important Note:[a] Please do not submit any personal information about yourself to anyone [such as other social platforms/networks] claiming to be from SEA Gamer Mall Sdn Bhd (“SEAGM”) or KALEOZ, nor respond to any communications from anyone other than the SEAGM/KALEOZ Official Site. If you are not sure, kindly contact our KALEOZ Support for further assistance.[b] Please do not upload your personal information to any public converter site such as postimages, Imgur, and much more. If you have difficulties submitting the documents, kindly contact our KALEOZ Support team via KChat for further assistance. 1. What is the KALEOZ account identity verification and why do I need to go through the process?KALEOZ account verification is basically on identity card and payment verification before completing the payment order process. This verification process is required to avoid possible online fraud or scams, credit card theft, and unauthorized access to one's payment accounts such as C
How do I change my username on KALEOZ?
In KALEOZ, users have the flexibility to change their username. Here are the steps to change your username in KALEOZ.
Step 1: Click on your username. Under the 'User Control Panel' section, find and click on 'My Profile'.
Step 2: Under 'User Information' section, click the 'Modify' button next to your username.
Step 3: In the 'Your Username' section, enter the new username you wish to use in the space provided. Usernames must contain 6 to 32 letters or numbers, and must not include spaces or special characters.
Step 4: Once you have chosen your username, click 'Save' to update it.
Note: Please choose your username carefully, as it can only be changed once every 180 days. If you encounter any issues, feel free to contact Kaleoz Support via Kchat for further assistance.
Can I combine KALEOZ Balance with other payment methods to pay for an order?
No, you cannot. Our platform currently only supports a single payment method per order. This means that you cannot use a combination of KALEOZ Balance and other payment methods to pay for an order.If you have KALEOZ Balance and the balance is insufficient to cover the order amount, you have the following options:1. Top up your KALEOZ Balance. In cases where your KALEOZ balance is insufficient, you have the option to reload your KALEOZ balance. Please note that this option may not be available for certain currencies on our platform. For detailed instructions on how to reload your balance, please click [here].2. Use other payment methods. If balance recharge is not available for your currency or if you do not want to reload your KALEOZ Balance, you can use other payment methods that are available on our platform. Regarding the remaining balance in your KALEOZ account, you can contact customer support to have it refunded to your original payment method or bank account.
The Importance of Identity Verification and eKYC
The Importance of Identity Verification and eKYC
KALEOZ operates in jurisdictions governed by Anti-Money
Laundering (AML) laws and regulations. To comply with
international standards and local legal requirements, and to
cooperate effectively with relevant financial authorities,
KALEOZ has implemented Know Your Customer (KYC) procedures.
These measures include verifying user identities, particularly
when transactions involve foreign currencies.
The Role of eKYC in Our Verification Framework
Electronic Know Your Customer (eKYC) is an important part of
KALEOZ's identity verification process. It provides a secure
and efficient way to verify user information while supporting
a safer and more com
Why was my seller application rejected?
We understand that having your seller application rejected can be
frustrating. To help you better understand the possible reasons,
we have listed some common issues that may result in a seller
application being rejected.
1. Incomplete or Inaccurate Information
Some of the information you submitted may be missing, incorrect,
or inconsistent with your official documents. For example, if the
name on your submitted identification document does not exactly
match the name provided in your application, we may not be able
to verify your identity.
We recommend carefully reviewing your application, correcting any
errors, and resubmitting the form with complete and accurate
information.
KALEOZ Notification Emails: What You Need to Know
KALEOZ Notification Emails
KALEOZ sends notification emails to buyers and sellers for important
order activities. If you are not receiving notification emails from
us, please follow the steps below to check and resolve the issue.
Will I Get a Notification Email If I Have Orders?
For Sellers
KALEOZ will send a notification email once you receive a new order
as a KALEOZ seller.
We recommend turning on email app notifications on your mobile phone
so that you can receive order alerts promptly and process your orders
quickly.
For Buyers
As a KALEOZ buyer, you will receive a notification email once you
have placed an order on KALEOZ.
Why Don't I Receive Notification Emails from KALEOZ?
There are several reasons why you may not be receiving notifica
Paying via Razer Cash with 7-Eleven/Physical Store
Razer Cash aims to provide a convenient solution to users of all circumstances. One of the options available is to pay through 7-Eleven! You can do so by following the steps below:Step 1: Select the products you wish to purchase, then proceed to the checkout page and choose Offline Payment > Physical Store > 7-ElevenStep 2: After clicking on "Create Payment", you'll be directed to the online secure payment page to proceed with the transaction. Review your order, check the box for the Terms of Service & Privacy Policy, then click "Pay Online".Step 3: A transaction ID and Verification Code will be shown on a receipt page for you. You can now pay for this order at any 7-Eleven outlet. We advise that buyers screenshot the receipt page and show it to the relevant 7-Eleven cashier for your own convenience.Step 4: After the cash payment is completed, please keep the payment receipt and contact our customer support via Kchat for payment confirmation.Step 5: Once the payment is made,
How to pay using OneCard in KALEOZ?
What is OneCard?
OneCard is a prepaid card service operating in the Middle East, enabling users to make online purchases. These prepaid cards by OneCard are accessible for purchase in 13 countries, encompassing Egypt, Saudi Arabia, Kuwait, and the UAE.
Follow the steps to pay using OneCard
Step 1: Select the desired product on the KALEOZ platform, and then click on "Pay Now".
Step 2: You will be redirected to the payment checkout page by clicking "Pay Now".
Step 3: On the checkout page, choose "OneCard" from the Prepaid Card/Gift Card category under "Online Payment." Click on "Pay Now" to proceed.
Step 4: You'll be directed to the OneCard payment page via Smart2Pay. Kindly enter your Paysafecard code and tick the small box below. Then click on "Pay" to proceed.
Step 5: Follow the on-screen instructions to complete the payment. Once the transaction is finished, please allow the payment gateway to redirect you back to our website for the final completion of the transaction.
NOTE:
Duplicate Listings Policy
Duplicate Listings Policy
To provide a better shopping experience, sellers should create
only one listing for each product and ensure that all
product information is accurate, complete, and easy to understand.
This helps customers compare products more easily and make informed
purchasing decisions.
To maintain a fair marketplace,
KALEOZ takes action against sellers who create duplicate or spam listings.
What Does the Duplicate Listings Policy Cover?
Listing the same product across multiple
stores managed by the same seller.
Creating multiple listings for the same product with only
minor differences to increase product visibility.
Sales Tax and Service Tax (SST)
Important Notice:
The Royal Malaysian Customs Department has announced that,
effective 1 March 2024, the Sales and Service Tax
(SST) rate will increase from 6% to 8%.
In accordance with this announcement, KALEOZ will revise the
Service Tax rate applied to platform fees charged to sellers from
6% to 8%, effective 1 March 2024.
For more information, please refer to the official announcement
HERE.
Following the implementation of SST in Malaysia effective
1 September 2018, SEA Gamer Mall Sdn Bhd will
impose Service Tax on taxable services provided through
KALEOZ.com, in accordance with the
Service Tax Guideline on Information Technology Services
dated 9 August 2018
.
How do I check and pay using my KALEOZ balance?
I) Checking KALEOZ BalanceLogin to your KALEOZ account and then go to "My Account". The KALEOZ balance will be shown under the "I am Buyer" category.II) Pay using KALEOZ Balance Step 1: Choose your products in KALEOZ and then click "Pay Now" from your shopping cart to be directed to the next page.
Step 2: Select “Pay with KALEOZ Account Balance,” and enter your six-digit numeric Payment PIN to complete the payment.Note: If you forgot your Payment PIN, you may refer to this guide to reset your Payment PIN. If you're still unable to reset your password, kindly contact our KALEOZ Support via Kchat for further assistance.
How to Change Your KALEOZ Password
Protecting your KALEOZ account is important because it contains personal and transactional information and updating your password is a quick way to enhance its security. This guide provides simple and clear steps to help you change your password with ease.
Step 1: Click on your username. Under the 'User Control Panel' section, find and click on 'My Profile'.
Step 2: Click 'Security' and then navigate to 'Password' section and then click 'Change Password'.
Step 3: Enter your current password and your new password in the fields provided, then click 'Save Password' to complete the change.
Note: The password must be 8–20 characters long, include a combination of uppercase and lowercase letters and numbers, and must not contain any symbols or special characters. We also advise changing your password regularly such as every three to six months to reduce the risk of password theft.
If you encounter any issues while changing your password and need assistance, please contact our KALEOZ Cu
How do I refund/cancel an order to the buyer?
If the buyer requests for cancellation or there is a mistake on your order listing and you wish to cancel your order, you may click on “Refund to Buyer” to cancel the order.For a seller to refund an order to the buyer, follow these steps:
Step 1: Go to your My Sales Orders. Click on the order number "KXXXXXXX" or the "Order details".
Step 2: On the "Order details" page, click on "Refund to Buyer".
Step 3: Select the appropriate option in the "Refund Reason" list.
Step 4: Type in the refund description, then click on "Refund".Notes: Once the order is refunded, the money will be credited to the buyer's KALEOZ Account Balance immediately. If the buyer request to refund the balance back to their bank, kindly ask the buyer to contact KALEOZ Support for further assistance.