Search User Guide
Duplicate Listings Policy
Sellers should always create only one listing for each product which provides accurate and clear attribute information about their products, so that customers can easily find and compare products and, ultimately, make informed purchases. To ensure our customers have a great shopping experience, KALEOZ will take action against sellers who violate our duplicate listings policy.
What does the duplication policy cover?
Listing the same product under multiple stores, managed by the same seller.
Willful Product Duplication is defined as a seller observed to have engaged in activities to duplicate or spam product listings intentionally.
Policy Violation
Details
Possible Consequences
Duplication of Product
Creating multiple listings for varying purchase quantity and minor differences to the product details such as title, price, product description, denomination etc.
Creating multiple listings for the same item under the same or different categories.
Warning + Product removed
Wil
How to find Lords Mobile IGG ID?
About Lords MobileLords Mobile combines open-space RPG, real-time strategy and world-building mechanics. Its gameplay consists of several game modes, the most notable of which are PVP-battles. Players should develop their own base and build an army in order to attack enemy bases, destroy them, seize resources and capture enemy leaders. Usually, players can attack only enemies from their own kingdom, but during the Kingdom War (KvK), all servers (sometimes, only one selected by system) are opened for attacks (excluding new servers which protected by shields). Players can attack monsters and other world bosses (Darknests) that periodically appear on the kingdom map in order to claim resources from them. Enhance your Lords Mobile adventure and compliment your game play by purchasing diamonds or gems from our list of trusted sellers here at KALEOZ.com in a safe secure environment and at cheap rates.How to buy Lords Mobile Diamonds:Select the goods of Lords Mobile.Click “PAY NOW” to make a
Can I combine KALEOZ Balance with other payment methods to pay for an order?
No, you cannot. Our platform currently only supports a single payment method per order. This means that you cannot use a combination of KALEOZ Balance and other payment methods to pay for an order.If you have KALEOZ Balance and the balance is insufficient to cover the order amount, you have the following options:1. Top up your KALEOZ Balance. In cases where your KALEOZ balance is insufficient, you have the option to reload your KALEOZ balance. Please note that this option may not be available for certain currencies on our platform. For detailed instructions on how to reload your balance, please click [here].2. Use other payment methods. If balance recharge is not available for your currency or if you do not want to reload your KALEOZ Balance, you can use other payment methods that are available on our platform. Click [here] to check the list of supported payment methods on KALEOZ.Regarding the remaining balance in your KALEOZ account, you can contact customer support to
How do I check my purchase history?
Step 1: Log in to your KALEOZ account. From your control panel, go to "My Orders" to view all the orders that you have made.Step 2: Clicking on the Order ID (KXXXXXXX) will let you check the order details. You may also click the Payment ID (PXXXXXXX) to check payment details.
How to find Draconia Saga User ID?
Are you ready to soar through the mystical realms of Draconia Saga? To enhance your journey with recharge services on Kaleoz, you'll need your unique User ID.
Follow these steps to locate your User ID:
Open Draconia Saga on your device and log in to your account.
Tap the profile icon, typically found in the upper left corner of the screen.
Your User ID will be prominently displayed in your profile section.
Tap on your User ID or use the copy feature to save it.
How do I manually request a refund for an order I already paid for?
We understand that there may be instances where you need to request a refund for a paid order on the KALEOZ platform. This guide will provide you with step-by-step instructions on how to request a refund manually. It's important to note that manual refund requests can only be initiated after ONE hour of payment.Here's how you can manually request a refund:1. Hover your mouse over your KALEOZ account name to access the user panel.2. Click on "My Orders" from the dropdown menu. [click here to access the "My Orders" page quickly]3. Locate the Order ID (KXXXXXX) corresponding to the order you wish to refund.4. Click on the Order ID to open the order details page.5. Look for the "Request Refund" button and click on it.
6. After submitting the refund request, the refund will not be processed immediately. The seller has up to 6 hours to review the request and either deliver the order or approve the refund. If the seller does not respond or deliver the order within this time frame,
FAQs: What should I do if an order has been placed but selected on the wrong payment option?
1. I clicked on the wrong payment method during checkout, am I able to cancel or change the payment method?Once you have realized that you selected the wrong payment option, kindly follow three ways below to change the method: (a) You can click on the Back button on your tab and return to the payment selection page. (b) If it's on a pop-up page payment, kindly close the popup page and select the payment method that you want. (c) You may back to your KALEOZ Profile, to "My Orders", then click on the green button "PAY" beside the latest order placement and select a payment method. Rest assured your money won't be deducted since you have not successfully completed the transaction.2. I have paid for my order and realized I chose the wrong method, can I request a refund or cancellation?Kindly Kchat the seller to request a refund for the order, however, the seller has the right to refuse your refund request and deliver your order. 3. If the order is refunded, c
The Premium Seller Programme
What is the KALEOZ Premium Seller Programme? KALEOZ exclusively selects premium sellers in recognition of their outstanding sales and customer service. As a Premium Seller, you will be identified by the "Premium Seller" badge, which will be displayed on your store and on all of your listed products.
What are the benefits of being a KALEOZ Premium Seller?
Receive a Premium Seller badge that decorates your username, visible on your store and all product listings to help you stand out.
Improve the visibility of your product listings with the premium seller badge to boost shop exposure and increase the conversion rate.
Exclusive access to certain product listings.
What happens if I no longer meet the Premium Seller requirement after getting my Premium Seller status?
If a Premium Seller fails to meet the certain requirements, the Premium Seller badge will be temporarily revoked until all the necessary criteria are met again. This badge status is updated monthly. Therefore, sellers m
How do I refund/cancel an order to the buyer?
If the buyer requests for cancellation or there is a mistake on your order listing and you wish to cancel your order, you may click on “Refund to Buyer” to cancel the order.For a seller to refund an order to the buyer, follow these steps:
Step 1: Go to your My Sales Orders. Click on the order number "KXXXXXXX" or the "Order details".
Step 2: On the "Order details" page, click on "Refund to Buyer".
Step 3: Select the appropriate option in the "Refund Reason" list.
Step 4: Type in the refund description, then click on "Refund".Notes: Once the order is refunded, the money will be credited to the buyer's KALEOZ Account Balance immediately. If the buyer request to refund the balance back to their bank, kindly ask the buyer to contact KALEOZ Support for further assistance.
Why did my payment attempt fail?
It's possible that the payment you're referring to has been stopped by the payment source. When a payment is stopped, it may be a pattern associated with a higher-than-normal risk detected by the internal security system.
Failed payment may be caused by one of the reasons below:
Insufficient balance in your bank account/card.
Incorrect payment details entered.Payment might not be able to proceed if the mobile number is unverified.
Payment limit reached. You are advised to use alternative payment methods available by selecting your country.
Declined by the bank. Contact the respective bank to inquire about the issue.
If you still have issues with your payment, try using different payment methods.
If you wish to further check on your payment issue, please contact KALEOZ Support via Kchat.
How do I withdraw my earnings?
Making a withdrawal is quick and easy.
Watch the video guide below:
Select a payment method for fund withdrawals.*
After selecting a payment method, you must verify it by clicking on the “Proceed Withdrawal Verification” button.
You will be asked to verify yourself, simply follow the instructions on the page.
Once the identification has been verified, you will now have access to use this channel of payment for all future withdrawals.
*A verified account with documents allows for higher limits.
Withdraw Funds
Follow the steps on the screen to request funds withdrawal.
Where is my Higgs Domino User ID?
About Higgs Domino IslandHiggs Domino Island is a domino game with the best local characteristics in Indonesia! This is a unique and fun online game with simple gameplay and full of challenges. You can play various games such as Domino Gaple, QiuQiu, Texas. There are also a number of card games like Rummy, Hoe and other relaxing games to make your free time even more enjoyable!How to find Higgs Domino User ID:Use your account to log in to the game.Click on your avatar in the top-left corner.Your Higgs Domino User ID will be displayed.
How to check Path to Nowhere User ID?
About Path to NowherePath to Nowhere is a SRPG featured by Real-time Tower Defense gameplay. In the year N.F.112, you are appointed to be the Chief of MBCC. Welcome to Minos Bureau of Crisis Control. As the Chief, you are obligated to Shackle and Control the most vicious outlaws—Sinners, to Protect the city from falling. Hold on to the light in the darkness and salvage hope from despair.How to check Path to Nowhere User ID?Use your account to log in to the game.Click on your avatar in the top-left corner (Profile Page).Your User ID will be displayed.
How to check your Payment Order Number in KALEOZ?
Step 1: Sign in to the KALEOZ account. Then, click "My Orders" to browse all the created orders.
Step 2: Check the Payment Number at the top left of the list which starts with PXXXXXXXX.
Note: Kindly contact our KALEOZ Support via Kchat for further assistance.
How to find Clash of Clans Player Tag?
Are you a fan of the strategic battles in the popular mobile game Clash of Clans? If you'd like to enhance your gameplay experience by purchasing recharge services on Kaleoz, you'll need your unique Clash of Clans player tag.
Here's a quick guide to finding your Clash of Clans player tag:
Launch Clash of Clans on your device and log in to your account.
Tap on your profile icon, typically located in the top left corner of the screen.
Your Clash of Clans player tag will be displayed under your username.
Copy your player tag by tapping on it.
How to find Brawl Stars Player Tag?
Are you an avid player of the action-packed multiplayer game Brawl Stars? If you're looking to level up your gaming experience with the help of recharge services on Kaleoz, you'll need your unique Brawl Stars player tag.
Here's a simple walkthrough to locate your Brawl Stars player tag:
Boot up Brawl Stars on your device and log in to your account.
Navigate to your profile section, often found in the top left corner of the screen.
Your Brawl Stars player tag will be prominently displayed beneath your username.
Easily copy your player tag by tapping on it
How to find Clash Royale Player Tag?
Are you a passionate strategist in the intense arena battles of Clash Royale? If you're eager to amplify your gaming journey with recharge services on Kaleoz, you'll need your exclusive Clash Royale player tag.
Here's a step-by-step guide to uncovering your Clash Royale player tag:
Launch Clash Royale on your device and sign in to your account.
Head over to your profile section, usually situated in the top left corner of the screen.
Your Clash Royale player tag will be prominently displayed beneath your username.
Easily copy your player tag by tapping on it.
How do I check my order details?
Step 1: Login to your KALEOZ account. Mouse over your username to see your user panel then go to "My Orders".Step 2: You will see a list of all orders made. Find the order you wish to check and click on the order number (eg: KXXXXXXX).
Step 3: Your order information will be displayed. Check the image below for an example.