search
menu

Search User Guide

What is the "Close Store" feature?
If you want to take a break and are unwilling/unable to accept orders, you can use the Close Store feature. This feature allows KALEOZ sellers to close their store temporarily, without losing any account data or their seller status. While your store is closed, all of your listings will be inactive, and buyers will not be able to place new orders from your store. However, you can still log in to your KALEOZ account normally during that period.How do I use the Close Store feature? Step 1: Log in to your KALEOZ account and go to "My Product". Step 2: Click the "Close Store" button to close your store temporarily. Step 3: Resume your business by clicking the "Open Store" button at any time you want.
How to link your social media accounts to KALEOZ?
Follow these simple steps below to link your social media accounts: Step 1: Go to SEAGM website. Step 2: Click the icon here and sign in with your email and password. Step 3: After login, click on My Account. Step 4: Then click on "Edit". Step 5: Click on Social Media Account. Step 6: You may choose the social media account that you wish to link. Note: You may also create a KALEOZ account using your social media accounts.
How can I top up my KALEOZ balance, and why might I encounter issues when attempting to do so?
The KALEOZ Account Balance is a virtual currency that you can use to purchase game reload services, gift cards, and in-game virtual goods on KALEOZ. You can top up your KALEOZ balance using the payment methods available on our platform by following the steps below. Additionally, this section explains why some payment methods may not be available for topping up your KALEOZ balance. I) What are the steps to top up my KALEOZ balance? Step 1: Log in to your account, click on your username, and then select 'My Account'. Step 2: Click on 'Top Up Account Balance,' or use this link to go directly to the page. Step 3: Enter the amount and click 'Top up'. Step 4: Choose your preferred payment method and complete the payment accordingly. Step 5: Once the payment is complete, you're able to pay your order by selecting "KALEOZ Account Balance". Note: You can check and pay using your KALEOZ balance by referring to this guide here. II) Why am I unable to top up my KALEOZ balance? Due to the l
Prohibition of Illegal Activities for Sellers
As a seller on KALEOZ, you must comply with all local laws and regulations, as well as our platform's policies regarding prohibited activities. Specifically, sellers are prohibited from engaging in any illegal activities, including but not limited to: 1. Selling products or services obtained through illegal means, such as hacking, cheating, or exploiting game bugs or glitches. 2. Selling products or services that violate the terms and conditions of the game developers or publishers. 3. Engaging in unauthorized, illegal, or fraudulent transactions, including but not limited to using stolen credit cards or other forms of payment, and initiating chargebacks or refunds without proper justification, is not allowed in the charging service. Any attempt to use credit cards to charge for services in the charging service will result in the account being suspended or terminated. 4. Using KALOEZ to facilitate any illegal activities, including but not limited to money laundering. Any seller foun
Where is my Echocalypse User ID?
About Echocalypse Echocalypse is is a post-apocalyptic sci-fi mobile strategy RPG. As an Awakener, you'll lead the last hope of humanity, Kemono Girl Cases, onto adventures. Collect Mana from different factions, accumulate strength, liberate your little sister from her seal, uncover the truth of the world, and restore its order! Top up your Goldflower in KALEOZ with the lowest and reasonable price. Customer only need to provide the User ID and Character Name. How to check Echocalypse User ID ? Step 1. Login to your GTArcade Account via https://profile.gtarcade.com/mobile/center Step 2. Click on account details, you can find your "User ID" here.Follow the simple steps guide picture below:
I have made payment successfully but my order status shows unpaid.
1. Offline Payment Method - Fund Transfer via Internet Banking/ATM/CDM If your funds have been successfully debited from your bank account or cash has been transferred, please save or take a screenshot of the payment receipt as proof. Contact our Kaleoz Support via LiveChat immediately to claim your order payment. All manual transfer payments require contacting our support team to proceed with order collection. 2. Online Payment Method - Credit/Debit Card, Cryptocurrency, E-wallets, etc. If your payment was successfully deducted but your Kaleoz order status under "My Orders" remains unpaid or expired, the possible reasons are: (a) Pre-Authorized Payments (Failed Transactions) Your bank may temporarily hold the payment while waiting for confirmation from the merchant. If our Kaleoz Support confirms the transaction was unsuccessful, the payment should be returned to your account within a few days, depending on your bank’s processing time. (b) Payment Processing Delays Some payments
How do KALEOZ protect for sellers?
Create a listing at KALEOZ marketplace without worrying and let KALEOZ handle all essential verification so you can focus on your trading. In what circumstances sellers are covered by KALEOZ When a buyer is trying to dispute an order, and you as a seller manage to provide a complete set of delivery proof based on our services requirement, the seller will be reimbursed. All listings and account must be in line with our User Agreement KALEOZ does not cover the following: Unable to provide a complete set of delivery proof in the event of a trade dispute. Any transactions made outside of KALEOZ online marketplace. Incomplete order / Non-delivery order Product or services not as described When a seller is trying to scam or intentionally fraud a transaction. KALEOZ reserve the right to permanently suspend the seller account and any available sales withdrawal will be canceled. Please note that this is not a product/services warranty.
Do I have to register a Rapyd account to withdraw my income?
No, you don't have to. Rapyd is our payout service provider. You may use a local bank to withdraw your income.Kindly contact our KALEOZ Support for more inquiries.
How do I get the KALEOZ gift card pin that I purchased from SEAGM?
All digital codes purchased in SEAGM will be delivered to your SEAGM account under the "My Cards" section. Step 1: Log in to your SEAGM account, click the user icon, and select My Cards. Step 2: Once clicked, kindly enter your SEAGM account login password to retrieve the code. Then click "Submit". Step 3: Select the order you've just purchased, then tap "Show" and the code/pin will be shown. You will need to copy the code/pin and redeem it to the site you need. If you're not sure how to use the code purchased, you may click on "Activation Guide" below your pins:
How to find my PUBG Mobile Player ID?
PlayerUnknown's Battleground (PUBG) Mobile is one of the most famous battle royale games. Most of the players will top-up PUBG M Unknown Cash (UC) to enhance their gaming experience. When top-up PUBG M UC, players will be required to provide their Player ID, but many novice players are unsure where they can find the ID. If you are one of those, you’ve come to the right place. The Player ID is a unique number used to identify your PUBG M account. Unlike the character name, the Player ID cannot be changed or customized. It is assigned to you by the system during account creation. Now, let’s take a look at how to find the PUBG M Player ID.Step 1: Log in to your PUBG M game account.Step 2: Go to your player profile by clicking your avatar on the top-left corner. Step 3: Your PUBG M Player ID and Character Name will be displayed.Step 4: Click on the "Menu" icon, and then you can copy your Player ID and Character Name from there.
Changing my email address and/or mobile phone number
After a user requests to change their email address/mobile number, KALEOZ requires additional identification before we can proceed. This is intended to safeguard your KALEOZ account from potential financial crime, risks, or fraud. Here is how to proceed: Step 1: Contact the KALEOZ Support via KChat. Step 2: Inform the reason that you want to change your email address/mobile number. Step 3: KALEOZ Support will send a verification code to you.- Change email address: KALEOZ Support will send a verification code to your mobile number- Change mobile number: KALEOZ Support will send a verification code to your email address Step 4: Inform the verification code you received to KALEOZ Support. Step 5: After updating to a new email address/mobile number you need to do:- New email address: reset password before login to your account.- New mobile number: re-verify your mobile number.
How do I proceed with withdrawal verification?
To proceed with withdrawal verification, follow the steps below: Mouse over your KALEOZ account name, then click on “Withdraw funds”. Click on “Proceed withdrawal verification”. Upload the required verification documents and click on “Submit Withdrawal Account Verification”.*Notes: Your application will be processed within 24 hours.
How to pay using Permata Bank [IDR] in KALEOZ?
Follow these simple steps below to pay with Permata Bank [IDR]: Step 1 : Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page. Step 2 : Select "Online Payment", under "Transfer Virtual Account (Verifikasi Automatis)" select "PermataBank" then click on "Pay Now" to proceed. Step 3 : Once clicked, you will be provided with the banking virtual account number. You may proceed to make the payment with the number given. You may pay via PermataBank Mobile apps or from other banks. Note: The banking virtual account number can only be used ONCE. The order will be expired in 4 hours. Kindly complete the payment before the order expire. Step 4 : After the payment is successful, the order will be processed automatically. You may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.
How to check Arena Mania: Magic Heroes User ID?
About Arena Mania: Magic Heroes CCGArena Mania: Magic Heroes CCG is a role-playing MMO game. Players can set up their own teams, sign contracts with various heroes through the function of the Hero Summon, and can cultivate heroes and protagonists themselves. Enjoy all the Placement System and Adventure Play Methods in Arena Mania: Over hundreds of Chapter, Trial Tower, Dungeon, and Challenge specialized Bosses to obtain daily game resources for cultivation. Install NOW and play the best RPG game today! To enhance your adventure and compliment your gameplay, you can buy Arena Mania: Magic Heroes CCG reload services from our list of reputable sellers here at Kaleoz.com in a safe secure environment and at cheap rates.How to check Arena Mania: Magic Heroes User ID?Use your account to log in to the game.Your login account is your User ID. ([email protected], google+xxx, etc.)Notes:If you are one-click login user, please contact the game customer service to find your User ID.
How to check The Lord of the Rings: Rise to War UID?
About The Lord of the Rings: Rise to WarEpic tales of old, be it of love, friendship, or glory, are in days bygone. A new War of the Ring is on the horizon, and the fate of Middle-earth now falls into your hands. An irrepressible dark power has been growing and seeping through every inch of Middle-earth. From Minas Tirith to Mount Doom, each faction is desperate to seize control over the One Ring and take dominion over Middle-earth once and for all.How to buy The Lord of the Rings: Rise to War Gems?Select the Gems denomination.Enter your UID.Add to cart and proceed to the payment page.After payment, notify the seller via Kchat and wait for your item to be delivered.How to check The Lord of the Rings: Rise to War UID?Use your account to log into the game.Open in-game Setting.Tap "Account".Your Server and UID will displayed.
How to Redeem a Roblox Gift Card?
Note: Roblox Gift Cards can only be redeemed in a browser at Roblox.com/redeem - they can't be redeemed in the Roblox mobile app or any video game console.Step-by-Step Instructions: 1. Go to the Roblox Redemption Page. 2. Log in to your Roblox account. 3. Redeem the Gift Card: - Enter the PIN code in the provided field. - Click "Redeem" to proceed. - A success message will appear once the credit has been successfully added to your account. By following these steps, you can easily redeem your Roblox Gift Card and enjoy your new credit.
When should I click "Confirmed received"?
You are advised to check whether you receive the right thing and amount before you click "Confirmed received". Once confirmed, the order payment will be transferred to the seller's account and it cannot be reversed. Any issues, such as scams, items not delivered, or items different from the description will not be under our obligation anymore since the order was completed under your consent via clicking “Confirmed received”.
What happens if I have not received my order? Can I ask for a refund?
We understand that receiving your order in a timely manner is important to you. However, there may be situations where the delivery is delayed or you haven't received your order at all. In such cases, KALEOZ offers a comprehensive refund process to address your concerns and ensure your satisfaction. Before requesting a refund, we recommend reaching out to the seller through KChat to remind them to fulfill the order. Communication can often resolve issues and lead to a quicker resolution. If you haven't received your order despite contacting the seller, please refer to the following refund options available to you.Automatic Cancellation after 72 Hours:To safeguard your interests, we have implemented an automatic cancellation policy. If, within 72 hours (3 days) of payment, the seller fails to deliver your order, our system will intervene and cancel the transaction. The refunded amount will be credited back to your KALEOZ account balance. Please note that this process occurs automaticall
Loading...