search
menu

Search User Guide

How to pay via FPX Online Banking [MYR] in KALEOZ?
Financial Process Exchange (FPX) is a Malaysia-based payment method that allows customers to complete transactions online using their bank credentials. FPX is a convenient and secure online payment solution that allows real-time debiting of customers' internet banking accounts of multiple banks. It also allows direct crediting from users' savings/current accounts into a merchant's account by banks immediately. FPX service is suitable for all businesses that offer products or services via the internet 24/7. Step 1: Choose the product you would like to purchase on the KALEOZ site, then add it to the shopping cart. Step 2: Click on "Pay Now" to be directed to the payment checkout page. Step 3: On the checkout page, click on "Online Banking" then select the bank that you wish to use. After that, click on "Pay Now" to proceed. Step 4: You will be directed to the bank payment page. Kindly enter your bank login credentials and proceed with the final checkout. Step 5: Once the transact
How to pay using Permata Bank [IDR] in KALEOZ?
Follow these simple steps below to pay with Permata Bank [IDR]: Step 1 : Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page. Step 2 : Select "Online Payment", under "Transfer Virtual Account (Verifikasi Automatis)" select "PermataBank" then click on "Pay Now" to proceed. Step 3 : Once clicked, you will be provided with the banking virtual account number. You may proceed to make the payment with the number given. You may pay via PermataBank Mobile apps or from other banks. Note: The banking virtual account number can only be used ONCE. The order will be expired in 4 hours. Kindly complete the payment before the order expire. Step 4 : After the payment is successful, the order will be processed automatically. You may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.
How to make payment via VISA&MasterCard [MYR] in KALEOZ?
Note: Payment for Visa & MasterCard via MolPay is only allowed for Malaysian Bank-issued cards ONLY.Kindly ensure that NO virtual private network (VPN) has been enabled during checkout.An automated 1.1% processing fee will be applied during checkout. Step 1: Choose the product you would like to purchase on the KALEOZ site, then add it to the shopping cart. Step 2: Click "Pay Now" to be directed to the payment checkout page. Step 3: On the checkout page, click on "Online Payment" and select "VISA & MasterCard". Then, click on "Pay Now" to proceed. Step 4: You will be required to enter the payment card details [Card number, Expiry date, and CVV] to complete the transaction. Step 5: Once the transaction is completed, please allow the payment gateway to re-direct you back to our website to complete the transaction fully. Note: Please allow our website to fully load once your transaction is completed to prevent floating orders. Step 6: Once the payment has been completed, yo
How to pay using Bancontact/Mister Cash [EUR] in KALEOZ?
Follow these simple steps below to pay with Bancontact/Mister Cash [EUR]: Step 1 : Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page. Step 2 : Under "Online Banking" category, select "Bancontact/Mister Cash" then click on Pay Now to proceed. Step 3 : Choose either to pay using Apps or Card. [I] If payment is made through Bancontact Apps, kindly scan the QR code and follow the instructions provided. [II] If payment is through cards, kindly enter your cardholder's name, card number, and expiry date, then click the 'Yes, I confirm my order" to continue. Step 4 : Kindly follow the on-screen instructions to complete the whole transaction. Once the transaction is completed, please allow the payment gateway to re-direct you back to our website to fully complete the transaction. Step 5 : After you're redirected back to our website, you may contact the seller to deliver your order. You may check your order status under the KALEOZ
KALEOZ Notification Emails: What You Need to Know
KALEOZ Notification Emails KALEOZ sends notification emails to buyers and sellers for important order activities. If you are not receiving notification emails from us, please follow the steps below to check and resolve the issue. Will I Get a Notification Email If I Have Orders? For Sellers KALEOZ will send a notification email once you receive a new order as a KALEOZ seller. We recommend turning on email app notifications on your mobile phone so that you can receive order alerts promptly and process your orders quickly. For Buyers As a KALEOZ buyer, you will receive a notification email once you have placed an order on KALEOZ. Why Don't I Receive Notification Emails from KALEOZ? There are several reasons why you may not be receiving notifica
How to pay using Brazil Itau Bank [BRL] in KALEOZ?
Follow these simple steps below to pay with Brazil Itau Bank [BRL]: Step 1 : Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page. Step 2 : Select "Online Banking", select "Brazil Itau Bank" then click on "Pay Now" to proceed. Step 3 : Once clicked, you will be directed page for the order created and kindly enter the required info then click "Enter and Continue Payment". The payment order will expire in 4 hours. Please complete your payment before the order expire. Step 4 : Kindly follow the on-screen instructions to make the payment. Once the transaction is completed, please allow the payment gateway to re-direct you back to our website to fully complete the transaction. Step 5 : After you're re-directed you back to our website, you may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.
How do I refund/cancel an order to the buyer?
If the buyer requests for cancellation or there is a mistake on your order listing and you wish to cancel your order, you may click on “Refund to Buyer” to cancel the order.For a seller to refund an order to the buyer, follow these steps: Step 1: Go to your My Sales Orders. Click on the order number "KXXXXXXX" or the "Order details". Step 2: On the "Order details" page, click on "Refund to Buyer". Step 3: Select the appropriate option in the "Refund Reason" list. Step 4: Type in the refund description, then click on "Refund".Notes: Once the order is refunded, the money will be credited to the buyer's KALEOZ Account Balance immediately.  If the buyer request to refund the balance back to their bank, kindly ask the buyer to contact KALEOZ Support for further assistance.
How to pay using Rabbit Line Pay (THB) in KALEOZ?
What is Rabbit LINE Pay? Rabbit LINE Pay is a digital wallet that offers users the convenience of making both online and offline payments, transferring money to other LINE users, paying utility bills and motorway tolls, and purchasing cinema tickets. Rabbit serves as an offline payment platform, providing a seamless payment experience for both transit and retail customers. Presently, there are more than 7 million Rabbit Card holders and over 4,000 Rabbit Card readers, predominantly located in the Bangkok Metropolitan Region. Follow the steps to pay using Rabbit LINE Pay Step 1: Select the desired product on the KALEOZ platform, and then click on "Pay Now". Step 2: You will be redirected to the payment checkout page by clicking "Pay Now". Step 3: On the checkout page, choose "Rabbit Line Pay" from the E-Wallets category under "Online Payment." Click on "Pay Now" to proceed. Step 4: You will be taken to the Rabbit LINE Pay page to continue with the payment process. Please log in to your
How to pay using TrueMoney E-wallet (THB) in KALEOZ?
What is TrueMoney E-wallet? TrueMoney E-wallet is a specific version of the TrueMoney E-wallet designed for users in Thailand. It is a digital payment solution that enables individuals to conduct financial transactions using the Thai Baht currency. With TrueMoney E-wallet, users can securely store and manage their Thai Baht funds, make online and offline payments in the local currency, transfer money to other users, pay bills, purchase goods and services, and even withdraw cash from authorized agents, all within the Thai financial ecosystem. It provides a convenient and efficient way for individuals in Thailand to handle their day-to-day financial transactions using their smartphones. Follow the steps to pay using TrueMoney E-wallet Step 1: Select the desired product on the KALEOZ platform, and then click on "Pay Now". Step 2: You will be redirected to the payment checkout page by clicking "Pay Now". Step 3: On the checkout page, choose "TrueMoney E-wallet" from the E-Wallets cat
How to pay using Brazil Banco do brazil [BRL] in KALEOZ?
Follow these simple steps below to pay with Brazil Banco do brazil [BRL]: Step 1 : Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page. Step 2 : Select "Online Banking", select "Brazil Banco do brazil" then click on "Pay Now" to proceed. Step 3 : Once clicked, you will be directed page for the order created and kindly enter all the required info then click "Enter and Continue Payment". The payment order will expire in 4 hours. Kindly complete your payment before the order expired. Step 4 : Kindly follow the instructions provided to make the payment. Once the transaction is completed, please allow the payment gateway to re-direct you back to our website to fully complete the transaction. Step 5 : After you're re-directed you back to our website, you may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.
How to register a KALEOZ account?
KALEOZ Account Registration Start Registration Visit the KALEOZ Registration Page, enter your email address, and click [Send Verification Code]. Verify Your Email Check your email inbox or spam folder for the verification code. Enter the code you received and click [Verify] to confirm your email address. Set Account Details Create your KALEOZ username, set a secure password, and select your trading currency. Note: Once your trading currency is set, it cannot be modified. Please make your selection carefully. Complete RegistrationAfter reviewing the Terms of Use and Privacy P
How to make payment via Boost e-wallet [MYR] in KALEOZ?
Boost is an e-wallet that you can use to pay without the hassle of using physical cash. Boost is proudly Malaysia’s homegrown lifestyle e-wallet app that is both secure and rewarding. When it comes to topping up on the Boost, it’s as easy as one, two, three! Boost is now partners with 17 banks such as Maybank, CIMB, RHB Bank, Public Bank, Hong Leong Bank, and many more. Note: Boost pay is only available in Malaysian Currency (MYR). Step 1: Choose the product you want to purchase on the KALEOZ site, then add it to the shopping cart. Step 2: In your shopping cart, click on "Pay Now" to be directed to the payment checkout page. Step 3: On the checkout page, click "Online Payment" and select "Boost" under the E-Wallets category. Then, click on "Pay Now" to proceed. Step 4: A QR Code will be generated. Kindly login to your Boost Apps to proceed with payment. Step 5: In your Boost account, kindly click on the "Scan" icons located in the middle of the menu on the bottom page. S
How do I check my purchase history?
Step 1: Log in to your KALEOZ account. From your control panel, go to "My Orders" to view all the orders that you have made.Step 2: Clicking on the Order ID (KXXXXXXX) will let you check the order details. You may also click the Payment ID (PXXXXXXX) to check payment details.
How to duplicate an item listing? What is the "Duplicate" option?
What is the "Duplicate" option? The "Duplicate" option is a simple way of copying a product listing multiple times.Follow these simple steps to duplicate an item in your product list: Go to "My Product" and select the items you want to duplicate.  Click on the gear wheel icon on the side and then click ”Duplicate". Fill in the product title and click "Duplicate & Save item". You can refer to the visual guide below.
How does KALEOZ protect sellers?
Create a listing at the KALEOZ marketplace without worrying and let KALEOZ handle all essential verification so you can focus on your trading. In what circumstances are sellers covered by KALEOZ When a buyer is trying to dispute an order, and you, as a seller, manage to provide a complete set of delivery proof based on our service requirements, the seller will be reimbursed. All listings and account must be in line with our User Agreement. KALEOZ does not cover the following: Unable to provide a com
The Importance of Identity Verification and eKYC
The Importance of Identity Verification and eKYC KALEOZ operates in jurisdictions governed by Anti-Money Laundering (AML) laws and regulations. To comply with international standards and local legal requirements, and to cooperate effectively with relevant financial authorities, KALEOZ has implemented Know Your Customer (KYC) procedures. These measures include verifying user identities, particularly when transactions involve foreign currencies. The Role of eKYC in Our Verification Framework Electronic Know Your Customer (eKYC) is an important part of KALEOZ's identity verification process. It provides a secure and efficient way to verify user information while supporting a safer and more com
Where can I find recently added game top-ups on KALEOZ?
Staying updated on the latest game top-ups is essential for every gamer. KALEOZ frequently adds new options, but locating them quickly can be challenging. This guide provides simple and clear steps to help you find the most recently added game top-ups with ease. Go to the official KALEOZ website. Scroll down the homepage until you reach the section labeled 'New Games'. Click on the game you are interested in to open its product page and view all available listings. Note: We recommend checking this section regularly as our catalog is updated frequently. If you cannot find a specific game, you can also use the search bar at the top of the page to check for its availability.
How do I make a purchase on KALEOZ?
1. Choose your game Sign in to KALEOZ or register a SEAGM ID on www.seagm.com. Choose the game you wish to browse by going to the BUY page or searching it directly from the search box. 2. Choose your item Use the filter to choose server, price and etc. Next, click the product title to go into the product page. Enter all the required information about your purchase and click “Add to cart”. 3. Complete checkout Check the items in your shopping cart and then click “Checkout” to make payment. 4. Receive Items Contact the seller via KChat to notify them of your order and wait for your item delivery.
Loading...