Communication between buyers and sellers can be done via KChat by clicking on the chat box icon below the buyer's name.

To contact a seller on KALEOZ, you have multiple options to initiate a conversation using KChat. Here's a guide for contacting sellers:1. From the Product Listing Page:Click on "Chat with seller" below the seller's username to start a conversation with the seller directly. If the seller is offline, you will see "Leave message" instead. Click on it to leave a message for the seller.2. From the Product Page:After clicking on a specific product, navigate to the product page. In the bottom left corner of the page, you will find the seller's profile section. Look for the "Chat with Seller" (if the seller is online) or the "Leave Message"  (if the seller is offline). Click on it to start a conversation with the seller directly.3. From the My Orders Page:Go to the "My Orders" page, where all your orders are displayed. Below the seller's username, you will find the KChat icon. Click on it to contact the seller directly.Additional info: A BLUE dialogue box means that the seller is online,

On KALEOZ platform, there are multiple ways to contact KALEOZ Customer Service and Support. 1. KALEOZ Support - Visit the "Contact Us" page, and click on the "KALEOZ Support" button to initiate a chat with KALEOZ support. 2. Support Message - Click on the "Support Message" option to send a new message to KALEOZ. - A customer service officer will respond to your message within 24 hours. 3. Facebook Messenger/Instagram Direct - You can also reach out to us by sending a message via Facebook Messenger or Instagram Direct. 4. KALEOZ Email - If you are unable to contact us through the above options, you can email us at [email protected]. Function Buttons in KALEOZ Support Chatbox: 1. Send Button: To send your message in the chatbox, type your message and click on the arrow button. This will send your message to the KALEOZ Support. 2. Attach Button (Bottom Left): The button located at the bottom left of the chatbox allows you to attach a picture or screenshot. Clicking on this button wi

Support Message is another way for users to leave messages to KALEOZ. We recommend that users use Kchat instead of support messages to get quicker responses. Click HERE if you wish to leave us a message.*Please note that you are only able to leave us the font message in Support Message. Kindly contact us through Kchat if you wish to send us a picture/screenshot.Here's a short guide on how to use Support Message.Step 1. Go to "Support Message". Click "Send New Message to KALEOZ".Step 2. Type in the message then clicks "Send Message". You will receive our response shortly.

Withdrawal will be processed during normal working days (Monday-Friday) except National Public Holidays. Kindly refer to the Malaysian Calendar. Should you have any inquiries, please do not hesitate to Contact Us.

Due to latency issues, the payment in the payment service provider's system may be delayed, please wait at least 1 to 2 hours. If the payment status has not changed after 2 hours, please contact our KALEOZ Support and let us assist you in this issue.

Yes, each user will have a preset single payment limit, weekly payment limit, and monthly payment limit. Users can contact our KALEOZ Support via Kchat to increase the payment limit. Notes: Payment limits vary for all available currencies.

No, we cannot revoke the processing payment. Kindly wait for 7-10 working days once your refund request has been submitted.Notes: Some of the currency‘s balance is refundable to the bank.Kindly contact our KALEOZ Support if you have any inquiries.

If you were charged more than the merchant's total price when using a credit/debit card to pay for an order, there could be several reasons for this discrepancy. Here are some common explanations: Foreign Transaction Fees: If you made a purchase in a currency different from your card's native currency, your bank might charge a foreign transaction fee. This fee is usually a percentage of the transaction amount. Bank Fees: Some banks may charge fees for specific types of transactions or for using certain types of cards. Review your bank's fee schedule for more information. To resolve the issue, you should take the following steps: Check Transaction Details: Review the details of the transaction, including any email receipts or confirmation pages, to understand the charges better. Contact the Merchant: Reach out to us directly to inquire about the charges and seek clarification. Contact Your Bank: If the issue persists, contact your bank to discuss the charges and ask for an explanatio

It's possible that the payment you're referring to has been stopped by the payment source. When a payment is stopped, it may be a pattern associated with a higher-than-normal risk detected by the internal security system. Failed payment may be caused by one of the reasons below: Insufficient balance in your bank account/card. Incorrect payment details entered.Payment might not be able to proceed if the mobile number is unverified.  Payment limit reached. You are advised to use alternative payment methods available by selecting your country. Declined by the bank. Contact the respective bank to inquire about the issue. If you still have issues with your payment, try using different payment methods. If you wish to further check on your payment issue, please contact KALEOZ Support via Kchat.

There is no withdrawal method available for your transaction currency at the moment. Therefore, you're unable to submit a seller application. Click HERE for more information.Alternatively, you may contact KALEOZ Support for more inquiries.Note: The transaction currency is fixed and cannot be modified once you had selected.

Step 1: Login to your account at SEAGM and go to "My Profile". Step 2: Click on the disconnect icon to unlink your SNS account. Step 3: Re-login to your account on KALEOZ with the registered email address. Alternatively, you may contact KALEOZ Support for further assistance.

No, you don't have to. Rapyd is our payout service provider. You may use a local bank to withdraw your income.Kindly contact our KALEOZ Support for more inquiries.

1. Why is my payment attempts failed? Kindly note that our system uses a fraud solution to manage our credit card payments via Stripe. This solution uses AI and machine learning algorithms to determine whether accepting the payment is safe. The payment tends to fail/decline if our system detects a higher risk. 2. My payment goes through on the first order but is declined for the following order. Why was that?Due to circumstances beyond our control, our system tends to let your first credit/debit card payment get passed it much more easily.  If you managed to pay your first order but failed to make consecutive payments, we would advise you not to try more than 3 times of payment attempts in a short period of time after being rejected. This is to avoid being blocked by the system after a frequently failed payment. 3. What can I do to increase the chances of payment going through?Kindly verify your phone number and billing address first. Doing so will raise the chance

It may be a system delay issue that the payment sometimes might be stuck/delayed. Kindly contact our KALEOZ Support to capture the payment. Once your payment has been captured, your order will be paid automatically. 

For any inquiries about this, we advise that you contact the seller through Kchat to check about bonus eligibility before purchasing.

To cancel an order after payment, buyers will need to contact the respective seller via KChat to cancel their order. Otherwise, the order will be canceled automatically after 3 days (72 hours).

About StripeStripe is a payment gateway that accepts the majority of Credit/Debit cards with a total of 135 currencies. Payments through Stripe are more fast, simple, secure and lower the chance of payment failure without adding operational complexity. In order to protect each transaction, Stripe Payment used best-in-class security tools and practices to maintain a high level of security. Currency SupportedAll currency that is available in KALEOZ is supported for Credit/Debit Card payment via Stripe.Processing FeesRegarding processing fees, kindly check here.Bank Supported via StripeStripe supported the majority of bank debit/credit cards worldwide. What if the card was declined via Stripe during the transaction?During the transaction, if the error is shown during checkout "Your card does not support this type of purchase", kindly contact card issuer support for further assistance.Below is the reason for this error:a) Some debit/credit cards have restrictions on cross-border