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Why is my withdrawal transaction delayed?

Updated 2026-06-18 17:50

Withdrawal will be processed during normal working days (Monday-Friday) except National Public Holidays. Kindly refer to the Malaysian Calendar.

Should you have any inquiries, please do not hesitate to Contact Us

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How do I view my account transaction history? Why I don't receive notification emails from KALEOZ? How do KALEOZ protect for sellers? What happens if I have not received my order? Can I ask for a refund? FAQs: Credit/Debit card payment attempts failed How to pay using Bancontact/Mister Cash [EUR] in KALEOZ? Bank Account Settings & Withdrawal Information How to pay using Skrill in KALEOZ? FAQs: Purchasing Genshin Impact Genesis Crystals How to pay using GCash [PHP] in KALEOZ?