Search User Guide
How do I pay using Touch n Go eWallet on KALEOZ?
Touch 'n Go eWallet is a Malaysian digital wallet and online payment platform. Go cashless with simple, fast, and secure transactions in just minutes with TnG.
Follow the simple steps below to pay with TnG:
Step 1: Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page.
Step 2: Select 'Online Payment' > 'Touch 'n Go eWallet' as your payment method > click 'Pay Now' to proceed.
Step 3: Launch your TNG eWallet app and tap 'Scan' icon at the bottom to scan the QR code.
Step 4: Tap on "Pay" and then key in your 6-digits TnG transaction PIN to complete the payment.
Step 5: Once the payment is complete, you may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.
Note: Touch 'n Go eWallet on KALEOZ is only available for Malaysians using MYR currency. It cannot be used for topping up your KALEOZ balance.
Where to find my User ID for Blockman GO?
Blockman Go is a free Arcade game by Blockman GO Studio that includes minigames, chatting, and making new friends. There are various block-style minigames you can play. Various minigames allow multiple players to play together and continuously update the games. Players can join the game with just a simple tap.
Purchase your G-Cube at the lowest price from our trusted KALEOZ sellers to enhance your gaming experience. Users only need to provide their User ID.
Check this out on where to find your Blockman GO User ID:
Step 1. Launch your Blockman GO mobile game.
Step 2. Click on the Icon in the bottom right corner of the main screen. Your User ID can be found here.
Seller Rules and Regulations
Sellers must deliver within the stipulated delivery speed time using the delivery method stated in the listed item's description. Sellers must capture screenshots both before and after each trade or record a video as evidence of delivery. The delivery evidence can be shared on the Order Details page in the Order Log section. For video evidence, you may email it to [email protected] with the subject of "Video Recording of Order KXXXXXXX." All communication and correspondences must go through KALEOZ.com using the Order Log messaging system and/or the KChat live chat system. Sellers may not use KALEOZ to provide offsite or personal offers:: ALL ITEM listings cannot contain any description of the seller’s contact information NO personal contact information may be given to buyers through KChat For the offense of Rules 4.1 or 4.2, sellers will be given one warning ONLY. A second offense will result in immediate account suspension and the seller’s account balance and a
How to find my RID and Server for MU Archangel?
MU Archangel is a mobile MMORPG game published by Webzen. MU Archangel provides a classic MU experience for players to play on mobile devices. There are 3 different classes for players to choose from - Dark Knight, Dark Wizard, or Elf. The classic elements of PC MMORPG MU Online have been reflected on mobile devices, providing users with the best MU gaming experience.Purchase MU Archangel Diamonds from us to enhance your gaming experience in a safe and secure environment. Players only need to provide RID and Server.Check this out on how to find your RID and Server:Step 1. Launch your MU Archangel mobile game.Step 2. Expand the menu by clicking on the Circle located on the bottom right of the main screen. Open the "Settings".Step 3. Go to "Account" tab. You may find your RID and Server here.
How do I check and pay using my KALEOZ balance?
I) Checking KALEOZ BalanceLogin to your KALEOZ account and then go to "My Account". The KALEOZ balance will be shown under the "I am Buyer" category.II) Pay using KALEOZ Balance Step 1: Choose your products in KALEOZ and then click "Pay Now" from your shopping cart to be directed to the next page.
Step 2: Select “Pay with KALEOZ Account Balance,” and enter your six-digit numeric trading password to complete the payment.Note: If you forgot your trading password, you may refer to this guide to reset your trading password. If you're still unable to reset your password, kindly contact our KALEOZ Support via Kchat for further assistance.
Offline Payment by Internet Banking Transfer, ATM Transfer and Cash Deposit Machine
KALEOZ accepts offline banking payments for several currencies. You can choose either manual online banking, ATM transfer, or cash deposit machine to manually deposit into our bank accounts.
Please check the availability of offline banking payments for your currency here.
(I) Payment by Manual Online Banking:
Go to your online banking website or App, and transfer the payment amount by using the bank account information shown in the order payment checkout.
Kindly key in our support email [email protected] in the recipient email when you make an online banking transfer to our bank account. This allows us to know that you are transferring payment to us.
Take a screenshot of your payment receipt or your transaction history for verification purposes.
Contact our KALEOZ Support via Kchat to verify and confirm your payment. Once your payment is claimed, the amount will be credited to your KALEOZ account. You may use the balance to pay for the order.
Example of the payment receipt:(II)
How to find my MeMe Live ID?
About MeMe LiveMeMe Live is a real live streaming platform to make friends and show talent. It allows you to live-stream your special moments, live talk and make video calls with your friends.MeMe Live FeaturesWatch Live StreamingThere are millions of talented broadcasters, passionate dancers and singers, big eaters, comedians, etc. present you amazing live streams and live videos.Go live to share your lifestyleShow your talents, get more followers, receive many gifts, earn money and be an idol easily. Just 1 tap to go live!Free Live Video Chat & Video CallYou can create a room to start voice chat with friends in Multi-Call Room.Multi Call Chat RoomTalk with pretty girls or handsome boys from all India. With this chat room, you can talk about life and learn foreign languages with your new friends.Beauty EffectThe advanced beauty filters attached, beauty effect will be applied automatically when you go live streaming and video chatting.PK Live HouseJoin PK live House to challenge ho
How do I edit my product information?
Step 1. Go to “My Products”, click on the gear wheel icon on the side, and then “Edit item”.
Step 2. After you have done editing, click on “Save And List Product” and you are good to go. Alternatively, you may click “Save As My Product” to save it as a draft and list it for sale later.
Where is my Ragnarok M: Eternal Love (SEA) Character ID?
About Ragnarok M: Eternal Love (SEA)
Ragnarok M: Eternal Love is an open world mobile MMORPG based on the ever famous Ragnarok Online from 2003, and inherits the Ragnarok legacy that drew the attention of millions of fans around the world. Global servers and a unique "Zeny" currency. Ragnarok M: Eternal Love brings Rune Midgard to life, reinterpreting the art style that has been beloved by players for over 14 years. Classic gameplay features return with a modern touch!
Top up your Big Cat Coins in KALEOZ with the lowest and reasonable price. Customers only need to provide their Character ID and Character Name.
How to check Ragnarok M: Eternal Love Character ID?
Step 1. Log in to the game.
Step 2. Click on the avatar located in the top left corner of the main screen.
Step 3. Your Ragnarok M: Eternal Love Character ID will be displayed.
Follow the simple steps guide picture below:
The Importance of Identity Verification and eKYC
KALEOZ operates in jurisdictions governed by Anti-Money Laundering (AML) laws and regulations. To ensure compliance with both international standards and local legal requirements, and to cooperate effectively with financial authorities, we have implemented Know Your Customer (KYC) protocols. These measures include the verification of user identities, particularly when transactions involve foreign currencies.
The Role of eKYC in Our Verification Framework
Electronic Know Your Customer (eKYC) plays a vital role in our identity verification process, offering a secure and efficient method for confirming user information. Its importance to both KALEOZ and our user community is outlined below:
Enhanced Security
eKYC leverages advanced technologies such as facial recognition, document authentication, and database cross-checking to combat fraud and identity theft. These tools help mitigate the risk of unauthorized access and suspicious activity.
Regulatory Compliance
By employing eKYC, KALE
How can I top up my KALEOZ balance, and why might I encounter issues when attempting to do so?
The KALEOZ Account Balance is a virtual currency that you can use to purchase game reload services, gift cards, and in-game virtual goods on KALEOZ.
You can top up your KALEOZ balance using the payment methods available on our platform by following the steps below. Additionally, this section explains why some payment methods may not be available for topping up your KALEOZ balance.
I) What are the steps to top up my KALEOZ balance?
Step 1: Log in to your account, click on your username, and then select 'My Account'.
Step 2: Click on 'Top Up Account Balance,' or use this link to go directly to the page.
Step 3: Enter the amount and click 'Top up'.
Step 4: Choose your preferred payment method and complete the payment accordingly.
Step 5: Once the payment is complete, you're able to pay your order by selecting "KALEOZ Account Balance".
Note: You can check and pay using your KALEOZ balance by referring to this guide here.
II) Why am I unable to top up my KALEOZ balance?
Due to the l
Sales Order Status Guide and Overview
About Sales Order Status guidelines
You may click on "My Sales Orders" to check your sales order history.
· Waiting Delivery - Paid order awaiting for the seller to deliver.Sellers will be given 72 hours to deliver the products/services. Otherwise, our system will refund the order automatically.- Click on the “Delivered” button once you've delivered the goods.- You may choose "Refund to Buyer" if you're unable to deliver the goods or the buyer request to refund the order. (To avoid bad reviews from buyers).· Waiting Confirmation - Delivered order waiting for the buyer to confirm the delivery.For security reasons and in accordance with the KALEOZ Protect policy, sellers need to wait for buyers to click 'Order Received' after completing an order.- The system will automatically mark a delivered order as completed after 72 hours (3 days).- Sellers may contact the buyer through KChat to inform the delivered order and ask for a good review.· Refunding - Buyer requested a refund for an order.
Refund and Replacement Policy for Incorrect ID Submissions
At KALEOZ, we strive to provide a seamless and efficient buying experience for our customers. However, it is important to note that buyers will not be eligible for a refund or replacement in the event of submitting inaccurate ID details. We want to ensure transparency regarding our policy and the responsibilities of both buyers and sellers in such situations.
Buyer Responsibility:- It is the buyer's sole responsibility to provide accurate and correct ID details during the ordering process. We highly recommend double-checking all information before submitting the order to avoid any discrepancies or issues.
Seller Obligations:- Sellers on our platform diligently deliver orders or products to the ID provided by the buyer. Once the order is completed and delivered to the specified ID, sellers fulfill their obligations as per the transaction agreement. Therefore, sellers cannot be held responsible for any inaccuracies in the ID information provided by the buyer.
Refund and Replacement Po
Gift Cards Terms and Conditions
The following Gift Card Terms and Conditions (this “Agreement”) describe the terms and conditions that apply to all Gift Cards (collectively, “Digital Goods”) that are purchased from KALEOZ. By purchasing, accepting, or using Digital Goods, you acknowledge and accept the terms and conditions of this Agreement. If you do not agree with this Agreement, do not purchase, accept, or use the Digital Goods.1. General1.1 By using a gift card(s) purchased from KALEOZ (referred to as the “Digital Goods”), you agree to abide by these terms and conditions (the “Digital Goods Terms”) in addition to the User Agreement for the Kaleoz.com website, which is incorporated herein by reference.1.2 In the event of any conflict between the Digital Goods Terms and the User Agreement, the provisions of the Digital Goods Terms will prevail.1.3 You should check the product description of the Digital Good for any specific terms, conditions, and expiry dates set by the Seller or merchant which KALEOZ will not assu
Sales Tax and Service Tax (SST)
Important Notices:
The Royal Malaysian Customs Department has announced that effective 1 March 2024, the Sales and Service Tax (SST) rate will be increased from 6% to 8%. In view of this announcement, KALEOZ will revise the SST rate for platform fees charged to sellers from 6% to 8%, also effective 1 March 2024. Link to announcement HERE
Dear valued users,
With the implementation of SST in Malaysia effective from 1st September 2018, SEA Gamer Mall Sdn Bhd will impose service tax on all taxable services rendered at KALEOZ.com from 1 January 2020, under the Service Tax Guideline on Information Technology Services dated 9 August 2018.
What is Sales Tax?
Sales Tax is a single-stage tax charged and levied:
On taxable goods manufactured in Malaysia by a taxable person and sold by him (including used or disposed off); and
On taxable goods imported into Malaysia
What is Service Tax?
Service Tax of 8% is a tax charged on:
any provision of taxable
What is auto-reply and how do I setting it up?
Auto-reply is a feature that is available for sellers to use in Kchat. When enabled, an auto-reply message will be sent once the buyer initiates a conversation via KChat.How do I enable the auto-reply feature?Step 1: Go to the KChat Settings page.Step 2: Enable auto-reply at the bottom of the page.
Step 3: Customise the contents of your reply (up to 500 words).
Step 4: Click "Save" once done.
How to find Torchlight: Infinite Character ID and Name?
About Torchlight: InfiniteTorchlight: Infinite is a mobile game set in the Torclight universe. Take off to the journey with Torchlight heroes dedicated in conquering the darkness and restoring light to the land of Leptis in this true loot-based ARPG. Build your very own heroes with ultimate build flexibility, loot-based grinding and extravagant boss fights. To enhance your adventure and compliment your gameplay, you can buy Torchlight: Infinite reload services from our list of reputable sellers here at Kaleoz.com in a safe secure environment and at cheap rates.How to find Torchlight: Infinite Character ID and Name?Use your account to log into the game.Tap the icon on the upper right corner .The Torchlight: Infinite Character ID and Name will be displayed.
How to find Time Raiders User ID and Name?
About Time RaidersTime Raiders is here! Gather a trustworthy team and battle against all types of undead creatures and ghosts. Discover buried treasures, use your unique sight to authenticate them, and battle against the undead. Say goodbye to the games where you can't change classes! You can start off as an unstoppable martial fighter and change into a gunslinger, or even a mage! Mysterious undead dens, dangerous blood zombie catacombs, there are endless new places to explore. Delve deep and explore the vast eastern undergrounds. Treasures? Monsters? Who knows what awaits you.How to find Time Raiders User ID and Name:Access to http://profile.gtarcade.com/ .Login your game account.Your User ID will be displayed in the 'Personal Profile' tab.