Search User Guide
How do I pay using Touch n Go eWallet on KALEOZ?
Touch 'n Go eWallet is a Malaysian digital wallet and online payment platform. Go cashless with simple, fast, and secure transactions in just minutes with TnG.Touch 'n Go eWallet on KALEOZ is only available for Malaysians using MYR currency. It cannot be used for topping up your KALEOZ balance.
Follow the simple steps below to pay with TnG:
Step 1: Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page.
Step 2: On the checkout page, look for the "Online Payment" section and select "Touch n Go eWallet" as your preferred payment method, then select "Pay now".
Step 3: The QR code will be displayed as example below. Launch your TNG eWallet app and tap 'Scan' icon to scan the QR code.
Step 4: Tap on "Pay" and then key in your 6-digits TnG transaction PIN to complete the payment.
Step 5: Once the payment is complete, you will be redirected back to the Payment Information page. You can check your order status by clicking on "My Orders" as shown in the pic
Where to find my User ID for Blockman GO?
Blockman Go is a free Arcade game by Blockman GO Studio that includes minigames, chatting, and making new friends. There are various block-style minigames you can play. Various minigames allow multiple players to play together and continuously update the games. Players can join the game with just a simple tap.
Purchase your G-Cube at the lowest price from our trusted KALEOZ sellers to enhance your gaming experience. Users only need to provide their User ID.
Check this out on where to find your Blockman GO User ID:
Step 1. Launch your Blockman GO mobile game.
Step 2. Click on the Icon in the bottom right corner of the main screen. Your User ID can be found here.
How to find my RID and Server for MU Archangel?
MU Archangel is a mobile MMORPG game published by Webzen. MU Archangel provides a classic MU experience for players to play on mobile devices. There are 3 different classes for players to choose from - Dark Knight, Dark Wizard, or Elf. The classic elements of PC MMORPG MU Online have been reflected on mobile devices, providing users with the best MU gaming experience.Purchase MU Archangel Diamonds from us to enhance your gaming experience in a safe and secure environment. Players only need to provide RID and Server.Check this out on how to find your RID and Server:Step 1. Launch your MU Archangel mobile game.Step 2. Expand the menu by clicking on the Circle located on the bottom right of the main screen. Open the "Settings".Step 3. Go to "Account" tab. You may find your RID and Server here.
How do I check and pay using my KALEOZ balance?
I) Checking KALEOZ BalanceLogin to your KALEOZ account and then go to "My Account". The KALEOZ balance will be shown under the "I am Buyer" category.II) Pay using KALEOZ Balance Step 1: Choose your products in KALEOZ and then click "Pay Now" from your shopping cart to be directed to the next page.
Step 2: Select “Pay with KALEOZ Account Balance,” and enter your six-digit numeric trading password to complete the payment.Note: If you forgot your trading password, you may refer to this guide to reset your trading password. If you're still unable to reset your password, kindly contact our KALEOZ Support via Kchat for further assistance.
How Do I Set Up and Change My Avatar on KALEOZ?
In KALEOZ, users can freely set up and change their avatars at any time. By doing so, you can personalize your profile and express your identity within the platform.
Here are the steps to set up and change your avatar.
Step 1: Click on your username. Under the 'User Control Panel' section, find and click on 'My Profile'.
Step 2: Under 'User Information' section, click the 'Modify' button next to your username.
Step 3: Go to the "Your Photo" section and click "Upload". Please note that your image size must not exceed 2MB. Select an image from your device and confirm the upload to update your avatar. Once successfully uploaded, your new avatar will appear on your profile, in KChat conversations, and in your seller stores.
Not loving your current avatar? No worries! Just click "Change" and pick a fresh new look that suits your style. Feel free to switch it up anytime—you’ve got full creative control!
If you encounter any issues or have inquiries, please reach out to KALEOZ Support th
Offline Payment by Internet Banking Transfer, ATM Transfer and Cash Deposit Machine
KALEOZ accepts offline banking payments for several currencies. You can choose either manual online banking, ATM transfer, or cash deposit machine to manually deposit into our bank accounts.
(I) Payment by Manual Online Banking:
Go to your online banking website or App, and transfer the payment amount by using the bank account information shown in the order payment checkout.
Kindly key in our support email [email protected] in the recipient email when you make an online banking transfer to our bank account. This allows us to know that you are transferring payment to us.
Take a screenshot of your payment receipt or your transaction history for verification purposes.
Contact our KALEOZ Support via Kchat to verify and confirm your payment. Once your payment is claimed, the amount will be credited to your KALEOZ account. You may use the balance to pay for the order.
Example of the payment receipt:(II) Payment by ATM or Cash Deposit Machine:
Create an order, then choose offline payment v
Where is my Ragnarok M: Eternal Love (SEA) Character ID?
About Ragnarok M: Eternal Love (SEA)
Ragnarok M: Eternal Love is an open world mobile MMORPG based on the ever famous Ragnarok Online from 2003, and inherits the Ragnarok legacy that drew the attention of millions of fans around the world. Global servers and a unique "Zeny" currency. Ragnarok M: Eternal Love brings Rune Midgard to life, reinterpreting the art style that has been beloved by players for over 14 years. Classic gameplay features return with a modern touch!
Top up your Big Cat Coins in KALEOZ with the lowest and reasonable price. Customers only need to provide their Character ID and Character Name.
How to check Ragnarok M: Eternal Love Character ID?
Step 1. Log in to the game.
Step 2. Click on the avatar located in the top left corner of the main screen.
Step 3. Your Ragnarok M: Eternal Love Character ID will be displayed.
Follow the simple steps guide picture below:
What is auto-reply and how do I setting it up?
Auto-reply is a feature that allows sellers to automatically respond to buyers who initiate a conversation via KChat. It helps ensure timely communication, especially when you're not available to reply immediately.
How Does It Work?
Auto-reply behavior depends on whether you have any Assistant account:
- If you do NOT have an Assistant account:
Auto-reply will be sent immediately when a buyer initiates a chat.
- If you DO have an Assistant account:
Auto-reply will only be sent when none of your Assistant accounts are online.
If any Assistant account is active, auto-reply will not be triggered.
How to Set Up Auto-Reply?
Step 1: Go to the KChat Settings page.
Step 2: Scroll down and tick the checkbox next to “Enable auto reply”.
Step 3: Enter your custom message (up to 500 characters).
Step 4: Click “Save” to apply your settings.
How to find my MeMe Live ID?
About MeMe LiveMeMe Live is a real live streaming platform to make friends and show talent. It allows you to live-stream your special moments, live talk and make video calls with your friends.MeMe Live FeaturesWatch Live StreamingThere are millions of talented broadcasters, passionate dancers and singers, big eaters, comedians, etc. present you amazing live streams and live videos.Go live to share your lifestyleShow your talents, get more followers, receive many gifts, earn money and be an idol easily. Just 1 tap to go live!Free Live Video Chat & Video CallYou can create a room to start voice chat with friends in Multi-Call Room.Multi Call Chat RoomTalk with pretty girls or handsome boys from all India. With this chat room, you can talk about life and learn foreign languages with your new friends.Beauty EffectThe advanced beauty filters attached, beauty effect will be applied automatically when you go live streaming and video chatting.PK Live HouseJoin PK live House to challenge ho
How do I edit my product information?
Step 1. Go to “My Products”, click on the gear wheel icon on the side, and then “Edit item”.
Step 2. After you have done editing, click on “Save And List Product” and you are good to go. Alternatively, you may click “Save As My Product” to save it as a draft and list it for sale later.
Seller Rules and Regulations
By registering as a Seller and using the KALEOZ platform, you agree to comply with these Seller Rules and Regulations, the Seller Fee Schedule, all applicable KALEOZ policies, and all applicable laws and regulations.
KALEOZ may update these rules from time to time. Continued use of the platform after updates means you accept the revised rules.
1. Delivery & Fulfilment Responsibilities
Sellers must fulfil orders within the stated delivery timeframe and using the delivery method specified in the item listing.
Failure to meet delivery requirements may result in appropriate action by KALEOZ after considering the circumstances of the case, including the reason for the delay, the impact on Buyers, and the Seller’s fulfilment history.
2. Proof of Delivery
Sellers
How do I make a purchase on KALEOZ?
1. Choose your game
Sign in to KALEOZ or register a SEAGM ID on www.seagm.com. Choose the game you wish to browse by going to the BUY page or searching it directly from the search box.
2. Choose your item
Use the filter to choose server, price and etc. Next, click the product title to go into the product page. Enter all the required information about your purchase and click “Add to cart”.
3. Complete checkout
Check the items in your shopping cart and then click “Checkout” to make payment.
4. Receive Items
Contact the seller via KChat to notify them of your order and wait for your item delivery.
Gift Cards Terms and Conditions
The following Gift Card Terms and Conditions (this “Agreement”) describe the terms and conditions that apply to all Gift Cards (collectively, “Digital Goods”) that are purchased from KALEOZ. By purchasing, accepting, or using Digital Goods, you acknowledge and accept the terms and conditions of this Agreement. If you do not agree with this Agreement, do not purchase, accept, or use the Digital Goods.1. General1.1 By using a gift card(s) purchased from KALEOZ (referred to as the “Digital Goods”), you agree to abide by these terms and conditions (the “Digital Goods Terms”) in addition to the User Agreement for the Kaleoz.com website, which is incorporated herein by reference.1.2 In the event of any conflict between the Digital Goods Terms and the User Agreement, the provisions of the Digital Goods Terms will prevail.1.3 You should check the product description of the Digital Good for any specific terms, conditions, and expiry dates set by the Seller or merchant which KALEOZ will not assu
How do I setup quick replies and use it in KChat?
Step 1: Go to the KChat Settings page.Step 2: You may save the frequently used message under the Quick Reply settings section. You can set up to 10 quick replies with a maximum of 250 words each.
Step 3: Click "Save" once you have input the messages.
Step 4: Start a chat on the KChat page. Click on the "Quick Reply" icon right beside the text box.
Step 5: When the list of saved quick replies pops up, select the one you'd like to send.
Step 6: Once a Quick Reply is selected, the message will be sent.
Notes: You can add, remove or edit your quick replies by clicking the "Edit" icon.
How do I respond to a buyer review?
Here's how to reply:
Step 1: Go to "My Sales Orders" and find the order for the review that you want to reply to.
Step 2: Click "Comment".
Step 3: Rate the buyer and enter your response.
Step 4: Click "Post Comment".
Note: You can only reply once to a review, and you can't edit or retract that reply.
How do I unlink my SNS account? (Facebook/Twitter/Google/VK/QQ)
Step 1: Login to your account at SEAGM and go to "My Profile".
Step 2: Click on the disconnect icon to unlink your SNS account.
Step 3: Re-login to your account on KALEOZ with the registered email address.
Alternatively, you may contact KALEOZ Support for further assistance.
Becoming a trusted and reputable seller
To gain the trust and confidence of your buyers, here are the key practices every seller should follow.
1. Deliver Fast and Consistently
Process orders as quickly as possible.
Clearly state your expected delivery time.
Inform customers immediately if delays occur.
Note: Customers often judge top-up sellers primarily on speed and reliability.
2. Deliver What You Promise
Accurately describe your products or services.
Use clear photos and honest listings.
Meet promised delivery timelines.
3. Maintain Professional Communication
Confirm order details before processing.
Send proof of completion after delivery.
Remain respectful, even if customers are impatient.
Keep buyers updated when issues occur.
4. Build a Positive Track Record
Encourage satisfied customers to leave reviews.
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Sales Tax and Service Tax (SST)
Important Notice:
The Royal Malaysian Customs Department has announced that, effective
1 March 2024, the Sales and Service Tax (SST) rate will increase
from 6% to 8%.
In accordance with this announcement, KALEOZ will revise the Service Tax rate
applied to platform fees charged to sellers from 6% to 8%,
effective 1 March 2024.
For more information, please refer to the official announcement HERE.
Following the implementation of SST in Malaysia effective
1 September 2018, SEA Gamer Mall Sdn Bhd will impose Service Tax
on taxable services provided through KALEOZ.com, in accordance with the
Service Tax Guideline on Information Technology Services dated 9 August 2018.
What is Sales Tax?
Sales Tax is a single-stage tax imposed on:
Taxable goods manufactured in Malaysia by a taxable person and sold by that person
(including goods