Search User Guide
Can I combine KALEOZ Balance with other payment methods to pay for an order?
No, you cannot. Our platform currently only supports a single payment method per order. This means that you cannot use a combination of KALEOZ Balance and other payment methods to pay for an order.If you have KALEOZ Balance and the balance is insufficient to cover the order amount, you have the following options:1. Top up your KALEOZ Balance. In cases where your KALEOZ balance is insufficient, you have the option to reload your KALEOZ balance. Please note that this option may not be available for certain currencies on our platform. For detailed instructions on how to reload your balance, please click [here].2. Use other payment methods. If balance recharge is not available for your currency or if you do not want to reload your KALEOZ Balance, you can use other payment methods that are available on our platform. Click [here] to check the list of supported payment methods on KALEOZ.Regarding the remaining balance in your KALEOZ account, you can contact customer support to
How to pay using Dana [IDR] in KALEOZ?
Follow these simple steps below to pay with Dana [IDR]:
Step 1: Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page.
Step 2: On the checkout page, click on "Online Payment" and select "Dana" under the E-wallets category. Then, click on "Pay Now" to proceed.
Step 3: You will be directed to payment page, kindly enter your phone number and click "Next". Once clicked, kindly enter the Dana verification code that you have just received.
Step 4: Kindly follow the on-screen instructions to make the payment. Once the transaction is completed, please allow the payment gateway to re-direct you back to our website to fully complete the transaction.
Step 5: After you're redirected back to our website, you may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.
How to pay using E Money [USD] in KALEOZ?
Follow these simple steps below to pay with E Money [USD]:
Step 1: Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page.
Step 2: On the checkout page, select "Online Banking" then select "e money" under E-Wallet section and click on 'Pay Now".
Step 3: Once clicked, you will be directed to the E Money merchant page to complete the transaction.
Step 4: On the payment page, you will be requested to enter your eMoney account phone number and validate the number through the OTP code in order to proceed your payment.
Step 5: Kindly follow the on-screen instructions to complete the transaction. Once the transaction is completed, please allow the payment gateway to re-direct you back to our website to fully complete the transaction.
Step 6: After you're redirected back to our website, you may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.
How to pay using Acleda Bank [USD] in KALEOZ?
Follow these simple steps below to pay with Acleda Bank [USD]:
Step 1: Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page.
Step 2: On the checkout page, select "Online Banking" then select "Acleda" and click on "Pay Now".
Step 3: Once clicked, you will be directed to the Acleda iPay88 merchant page to complete the transaction. On the payment page, you will be requested to enter your card number and validate the card in order to proceed.
Step 4: Kindly follow the on-screen instructions to complete the transaction. Once the transaction is completed, please allow the payment gateway to re-direct you back to our website to fully complete the transaction.
Step 5: After you're redirected back to our website, you may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.
How to pay using AMK Bank [USD] in KALEOZ?
Follow these simple steps below to pay with AMK Bank [USD]:
Step 1: Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page.
Step 2: On the checkout page, select "Online Banking" then select "AMK" and click on "Pay Now".
Step 3: Once clicked, you will be directed to the AMK iPay88 merchant page to complete the transaction. On the payment page, you will be requested to enter your card number and validate the card in order to proceed.
Step 4: Kindly follow the on-screen instructions to complete the transaction. Once the transaction is completed, please allow the payment gateway to re-direct you back to our website to fully complete the transaction.
Step 5: After you're redirected back to our website, you may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.
How to pay using Payco [KRW] in KALEOZ?
Follow these simple steps below to pay with Payco [KRW]:
Step 1 : Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page.
Step 2 : Select "Online Payment" under "E-wallets" category, select "Payco" then click on Pay Now to proceed.
Step 3 : Once clicked, you will be directed to the Payco page. Kindly key in your login details or log in via app.
Step 4 : After you're logged in, check and confirm the payment amount and then click on "Pay".
Step 5 : After the payment is successfully paid, you will be redirected back to our website. You may contact the seller to deliver your order. You may
check your order status under the KALEOZ profile "My Orders" section.
How to pay using Lawson [JPY] in KALEOZ?
Follow these simple steps below to pay with Lawson [JPY]:
Step 1 : Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page.
Step 2 : Select "Online Payment" under "Japan Cash Payment" category, select "Lawson" then click on Pay Now to proceed.
Step 3 : Once clicked, you will be provided with a group of numbers to proceed with the payment at the Lawson store. The guide was also provided at the below of the numbers.
Note : The account number provided can only be used once. A new group of numbers will be provided for the next order made.
Step 4 : After the payment is successfully paid, you will be redirected back to our website. You may contact the seller to deliver your order. You may
check your order status under the KALEOZ profile "My Orders" section.
How to pay using Pipay [USD] in KALEOZ?
Follow these simple steps below to pay with Pipay [USD]:
Step 1 : Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page.
Step 2 : Select "Online Payment" under "E-Wallets" category, select "Pipay" then click on "Pay Now" to proceed.
Step 3 : Once clicked, you will be directed to the Pipay iPay88 merchant page to complete the transaction. On the payment page, kindly enter your PiPay wallet number in order to proceed.
Step 4 : Kindly follow the on-screen instructions to make the payment. Once the transaction is completed, please allow the payment gateway to re-direct you back to our website to fully complete the transaction.
Step 5 : After you're re-directed you back to our website, you may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.
How to pay using Brazil Itau Bank [BRL] in KALEOZ?
Follow these simple steps below to pay with Brazil Itau Bank [BRL]:
Step 1 : Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page.
Step 2 : Select "Online Banking", select "Brazil Itau Bank" then click on "Pay Now" to proceed.
Step 3 : Once clicked, you will be directed page for the order created and kindly enter the required info then click "Enter and Continue Payment". The payment order will expire in 4 hours. Please complete your payment before the order expire.
Step 4 : Kindly follow the on-screen instructions to make the payment. Once the transaction is completed, please allow the payment gateway to re-direct you back to our website to fully complete the transaction.
Step 5 : After you're re-directed you back to our website, you may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.
How to pay using Brazil Banco do brazil [BRL] in KALEOZ?
Follow these simple steps below to pay with Brazil Banco do brazil [BRL]:
Step 1 : Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page.
Step 2 : Select "Online Banking", select "Brazil Banco do brazil" then click on "Pay Now" to proceed.
Step 3 : Once clicked, you will be directed page for the order created and kindly enter all the required info then click "Enter and Continue Payment". The payment order will expire in 4 hours. Kindly complete your payment before the order expired.
Step 4 : Kindly follow the instructions provided to make the payment. Once the transaction is completed, please allow the payment gateway to re-direct you back to our website to fully complete the transaction.
Step 5 : After you're re-directed you back to our website, you may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.
How to pay using MyBank [EUR] in KALEOZ?
Follow these simple steps below to pay with MyBank [EUR]:
Step 1 : Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page.
Step 2 : Select "Online Banking", select "Mybank" then click on "Pay Now" to proceed.
Step 3 : Once clicked, you will be directed to the MyBank official payment page. Kindly select your bank and fill in your email and surname in the provided space then click "Continui" to proceed.
Step 4 : Kindly follow the on-screen instructions to make the payment. Once the transaction is completed, please allow the payment gateway to re-direct you back to our website to fully complete the transaction.
Step 5 : After you're re-directed you back to our website, you may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.
How to find Ghost Story: Love Destiny Role ID?
Embark on a romantic journey in Ghost Story, where each gamer not only embodies their class or character but also carries an emotional backstory. From relationship development to surreal romance, gamers can experience the essence of true love within the game.
Purchase Jades and Passes at the lowest price from our trusted KALEOZ sellers to upgrading and strengthen your character to defeat your opponents! Users only need to provide the Role ID.
Here is a quick guide to find Ghost Story: Love Destiny Role ID
Step 1 : Launch the game and choose to log in your account using Google, Play Now, or Facebook.
Step 2: Tap the avatar icon in the upper left corner. Your profile will appear.
Step 3 : Tap on the setting icon and select "Copy ID" to copy your Role ID.
How to pay via FPX Online Banking [MYR] in KALEOZ?
Financial Process Exchange (FPX) is a Malaysia-based payment method that allows customers to complete transactions online using their bank credentials. FPX is a convenient and secure online payment solution that allows real-time debiting of customers' internet banking accounts of multiple banks. It also allows direct crediting from users' savings/current accounts into a merchant's account by banks immediately. FPX service is suitable for all businesses that offer products or services via the internet 24/7.
Step 1: Choose the product you would like to purchase on the KALEOZ site, then add it to the shopping cart.
Step 2: Click on "Pay Now" to be directed to the payment checkout page.
Step 3: On the checkout page, click on "Online Banking" then select the bank that you wish to use. After that, click on "Pay Now" to proceed.
Step 4: You will be directed to the bank payment page. Kindly enter your bank login credentials and proceed with the final checkout.
Step 5: Once the transact
How do I cancel the account deletion request?
These are the steps to cancel your account deletion and restore your account:
Step 1: Go to your mailbox and open the "Delete your account" email sent by SEAGM.
Step 2: Click on the address link shown in the email.
Step 3: Click on the "Cancel Account Deletion" button.
Step 4: Click "Yes, I Would Like To Keep It" to restore your account.
Step 5: Once revoked successfully, you will be redirected to the KALEOZ website.
Paying with Razer Gold Wallet in KALEOZ
Razer Gold Wallet is the unified virtual credit for gamers worldwide, available for over 42,000 games and entertainment titles. Use Razer Gold to buy games and in-game content to get more bang for your buck—including getting rewarded with Razer Silver and exclusive game deals.Note: Razer Gold Wallet on KALEOZ is ONLY available for Malaysians using MYR currency. Razer Gold Wallet cannot be used for topping up your KALEOZ balance.Follow these simple steps below to pay with Razer Gold Wallet:Step 1: Add your desired product to your shopping cart. Then, in your shopping cart, click "PAY NOW" to proceed to the next page.Step 2: Select "Online Payment" > "Razer Gold Wallet" as your payment method > click on "Pay Now" to proceed.
Step 3: You will be directed to the Razer Gold checkout page. You should review your order and check all the details before clicking "Proceed To Checkout".
Step 4: Follow the on-screen instructions to complete the payment. Once completed, please allow the payme
Topping up your KALEOZ Balance with a Razer Gold prepaid card
Here are the simple steps to top up your KALEOZ Balance with Razer Gold Cards:Step 1: Log in to your KALEOZ account, then go to "Account Balance Top Up".Step 2: Choose "Top up via Prepaid Card - Razer Gold Pin". The system will direct you to Razer Gold PIN top up page.Step 3: Key in the "Serial Number" and "PIN". Next, tick the "I'm not a robot" box and answer the authentication prompt. Once you're done, click "Next" to proceed.Step 4: You have successfully topped up your KALEOZ balance! You would also have earned Razer Silver, which can be used to redeem various rewards. You can click on "Redeem Now" to view a full list of claimable rewards.
Step 5: You may also check your KALEOZ account balance at My Account.
Important notice:Service charges will be applicable for Razer Gold Top Up. You may check HERE for a list of payment methods and their respective processing fees.
Paying via Razer Cash with 7-Eleven/Physical Store
Razer Cash aims to provide a convenient solution to users of all circumstances. One of the options available is to pay through 7-Eleven! You can do so by following the steps below:Step 1: Select the products you wish to purchase, then proceed to the checkout page and choose Offline Payment > Physical Store > 7-ElevenStep 2: After clicking on "Create Payment", you'll be directed to the online secure payment page to proceed with the transaction. Review your order, check the box for the Terms of Service & Privacy Policy, then click "Pay Online".Step 3: A transaction ID and Verification Code will be shown on a receipt page for you. You can now pay for this order at any 7-Eleven outlet. We advise that buyers screenshot the receipt page and show it to the relevant 7-Eleven cashier for your own convenience.Step 4: After the cash payment is completed, please keep the payment receipt and contact our customer support via Kchat for payment confirmation.Step 5: Once the payment is made,
How to find my PUBG Mobile Player ID?
PlayerUnknown's Battleground (PUBG) Mobile is one of the most famous battle royale games. Most of the players will top-up PUBG M Unknown Cash (UC) to enhance their gaming experience. When top-up PUBG M UC, players will be required to provide their Player ID, but many novice players are unsure where they can find the ID. If you are one of those, you’ve come to the right place.
The Player ID is a unique number used to identify your PUBG M account. Unlike the character name, the Player ID cannot be changed or customized. It is assigned to you by the system during account creation.
Now, let’s take a look at how to find the PUBG M Player ID.Step 1: Log in to your PUBG M game account.Step 2: Go to your player profile by clicking your avatar on the top-left corner.
Step 3: Your PUBG M Player ID and Character Name will be displayed.Step 4: Click on the "Menu" icon, and then you can copy your Player ID and Character Name from there.