Search User Guide
How to change my account email address?
If you’ve recently changed your email address and need to update your Kaleoz account, the process is quick and straightforward. Just follow the step-by-step instructions below to successfully refresh your contact details and ensure you keep receiving important notifications.
Note:Your email can only be updated once every 90 days.
Steps to Follow
Visit the following link: https://member.seagm.com/ucp/security/info
In the Email section, select the [Modify email] option to begin updating your contact information.
To proceed, you'll need to complete a quick two-factor authentication (2FA) check. Simply click Send verification code to receive your verification code.
KALEOZ Seller Assistant FAQ
The Seller Assistant feature allows sellers to recruit an assistant
to help manage sales orders, products, and buyer communication through KChat.
How to Recruit a Seller Assistant on KALEOZ
To recruit a seller assistant, please follow the steps below.
Step 1: Open My Assistant
Click on your username and select
My Assistant from the drop-down menu.
Step 2: Send the Invitation
Enter the email address of the person you wish to recruit
in the User email address field, then click
Send.
Important Note:
The invited user must have a registered KALEOZ account.
Step 3: Accept the Invitation
Once t
How to Reset Your KALEOZ Password
If you’ve forgotten your KALEOZ password, don’t worry resetting your password is quick and easy. This guide will walk you through the steps to reset your KALEOZ password so you can regain access to your account safely and securely.
Step 1: Go to the top right corner of the page and click 'Login/Sign Up'. You will then be redirected to the KALEOZ login/sign-up page.
Step 2: In the 'Sign in to KALEOZ' section, click 'Forgot password?' to be redirected to the password reset page.
Step 3: Enter the email address associated with your KALEOZ account, then click 'Send Verification Code' to receive your verification code.
Step 4: Please log in to your email account and locate the message containing the verification code in your inbox.
Note: If you have not received the verification code email, kindly follow the steps below to troubleshoot the issue.
Check your spam or junk folder as the verification code email may sometimes end up there.
Ensure the email address associated with your
How do I make a payment via PayNow (SGD) in KALEOZ?
Note:
1. A processing fee is automatically applied at checkout. The applicable fee may vary and is subject to change without prior notice.
2. PayNow (SGD) is only available when Singapore Dollar (SGD) is selected as the payment currency for the Singapore region.
3. Ensure that your Virtual Private Network (VPN) is disabled before proceeding with checkout.
Step 1: Select your products on KALEOZ, then click "PayNow" to proceed to the checkout page.
Step 2: Select PayNow as your payment method, then click "Create Payment."
Step 3: You will be redirected to the Tazapay PayNow payment page.
Step 4: Follow the on-screen instructions to complete your payment. After the transaction is successful, wait for the payment gateway to automatically redirect y
How to top up Cheap Sword of Justice Ornate Jades in KALEOZ
GAME GUIDE
How to Top Up Sword of Justice Ornate Jades Cheap on KALEOZ – Fast & Secure In-Game Currency Recharge Guide
Top up your Ornate Jades in just a few clicks—fast, safe, and reliable.
KALEOZ
June 12, 2026
5 min read
Step into the breathtaking world of Sword of Justice, an immersive open-world MMORPG inspired by the rich traditions of Wuxia martial arts and ancient Chinese legends. Explore vast landscapes, master powerful combat techniques, forge meaningful alliances, and embark on epic adventures in a living world filled with mysteries, challenges, and unforgettable stories.
Embark on an epic Wuxia journey with Ornate Jades! Power up your hero by crafting legendary gear, refining your skills, and unlocking your true potential. With KALEOZ, you can top up securely and instantly. Follow this simple guide to get your Ornate Jades and continue you
How to Top Up Identity V Echoes on KALEOZ Safely and Affordably
GAME GUIDE
Identity V Recharge Guide – Fast & Convenient
Recharge Echoes securely with our fast and reliable top-up service.
KALEOZ Team
August 13, 2026
5 min read
NetEase’s Identity V is a thrilling 1 vs 4 asymmetrical mobile game! Step into a mysterious gothic world filled with suspense, secrets, and unexpected twists.
You’ll begin your journey as a detective who receives a mysterious letter inviting you to investigate an abandoned manor and uncover the truth behind a missing girl.
As you explore the manor and piece together the clues, you’ll find yourself drawn deeper into a story where nothing is quite as it seems. Are you ready to uncover the mystery?
With KALEOZ, topping up your Echoes is fast, secure, and hassle-free. Simply follow the guide below to find your User ID and top up your Echoes in
How to top up Cheap ZEPETO ZEMs in KALEOZ
Game Guide
How to Top Up Zepeto ZEMs Cheap on KALEOZ – Fast & Secure In-Game Currency Recharge Guide
Recharge your ZEMs effortlessly in just a few steps with a fast, safe, and trusted service
KALEOZ
June 15, 2026
5 min read
ZEPETO is a virtual social platform where users can create personalized 3D avatars, explore immersive virtual worlds, and connect with friends from around the globe. The app allows users to customize their avatars with trendy fashion items, participate in interactive activities, create content, and express their creativity through photos, videos, and virtual experiences. Combining social networking, gaming, and digital self-expression, ZEPETO offers a fun and engaging metaverse experience for users of all ages.
What Are ZEMs in ZEPETO?
ZEPETO ZEMs are the premium virtual currency used in ZEPETO. Users can spend ZEMs to purc
How to Recharge Racing Masters Gems on KALEOZ Safely and Affordably
game GUIDE
Fast and Secure Racing Master Gems Recharge Guide on KALEOZ
Top up your Gems to your account in just a few simple steps—safe, quick, and convenient.
KALEOZ
June 18, 2026
5 min read
Lights out, race into a new era!
Racing Master is an exciting next-generation racing game developed in collaboration with Codemasters®, bringing players an authentic and immersive driving experience.
Build your dream garage with over 100 officially licensed luxury cars from world-renowned brands. Customize your vehicles, race through stunning city streets and professional tracks around the globe, and enjoy breathtaking visuals enhanced by cinematic lighting and realistic engine sounds.
Challenge racers from around the world in thrilling real-time competitions, sharpen your driving skills, and push your
How to top up Harry Potter: Magic Awakened in KALEOZ?
GAME GUIDE
Harry Potter: Magic Awakened Top-Up Guide – Fast & Secure
Recharge Jewels quickly and securely with our fast and reliable top-up service.
KALEOZ
June 21, 2026
5 min read
Harry Potter: Magic Awakened is an immersive collectible card RPG that brings the Wizarding World to life. Set years after the events of the Harry Potter series, players enroll at Hogwarts School of Witchcraft and Wizardry, attend magical classes, collect powerful spell cards, and engage in thrilling wizard duels.
With stunning visuals, strategic gameplay, and a rich storyline filled with familiar characters and magical adventures, Harry Potter: Magic Awakened offers fans an enchanting journey into the world of magic.
With KALEOZ, topping up your Jewels is fast, secure, and hassle-free. Simply follow the guide below to find your User ID and add Jewels to your account
How to top up Kuroko's Basketball: SR Coupons on KALEOZ Safely and Affordably
GAME GUIDE
Kuroko's Basketball: SR Recharge Guide – Quick & Secure
Recharge Your Kuroko's Basketball: SR Coupons Safely & Quickly
KALEOZ Team
August 29, 2026
5 min read
Feel the thrill of Kuroko’s Basketball and turn every match into a showdown.
Kuroko’s Basketball Street Rivals is an exciting competitive mobile basketball game inspired by the popular Japanese anime Kuroko’s Basketball! Step onto the court and experience the intense action of the anime as you build and train your favorite characters, including Kuroko Tetsuya, Kagami Taiga, and other iconic players.
With a variety of exciting game modes to explore, there’s always a new challenge waiting for you. Whether you’re a longtime fan or new to the series, Kuroko’s Basketball Street Rivals lets you experience the thrill, teamwork, and unforgettable moment
How to Top Up Once Human Crystgin in KALEOZ
GAME GUIDE
Once Human Recharge Guide – Fast & Reliable
The safest and fastest way to recharge Once Human Crystgin
KALEOZ Team
August 21, 2026
5 min read
Once, you were merely human. Now, you have the power to remake the world.
Once Human is a Strange Worlds Survival Game set in a strange, post-apocalyptic future. Unite with friends to fight monstrous enemies, uncover secret plots, compete for resources, and build your own territory. Once, you were merely human. Now, you have the power to remake the world.
Explore and Survive The World of Post-Apocalyptic Future
You wake up in the middle of nowhere, with danger all around you. From hostile monsters to limited food and clean water, you'll need to stay alert and prepared.
Stardust’s reach extends beyond living bein
How do I Identify a Reliable Sellers and Assessing their Reputation
When shopping on KALEOZ, choosing the right seller is the key to a smooth and satisfying experience. A trustworthy seller doesn’t just deliver quality products — they also provide timely shipping, clear communication, and dependable customer service.
Why Seller Reputation Matters
Before placing an order, take a moment to check the seller’s profile. Reliable sellers usually stand out with:
High ratings & positive reviews
Strong response rates (quick replies to questions)
Consistent performance across transactions
Seller Reputation Tier List
On KALEOZ, sellers are ranked by hearts, diamonds, or crowns beneath their name. These icons reflect the number of successful transactions they’ve completed.
Hearts → New or growing sellers
Diamonds → Established sellers with solid track records
Crowns → Top‑tier sellers with excellent reput
Do I need to register for a Tazapay account to withdraw my income?
No. You do not need to register for a Tazapay account.
Tazapay is the payout service provider used by KALEOZ. You can withdraw
your income directly to your local bank account without registering for
a separate Tazapay account.
Important Notes:
Make sure your bank account number and account holder name
are entered correctly.
The bank account holder must be the same person as the
seller applicant.
You must complete
withdrawal verification (KYC)
before you can withdraw your income.
If you are unsure whether withdrawals to your local bank account are
supported,
Can I change my account currency?
Account currency determines the currency used to display prices and the payment methods available on your account. For example, if your account currency is MYR, prices and payment methods will be based on MYR.
Users may change the account currency by contacting our Kaleoz Support team. Please follow the steps below:
Kindly contact Kaleoz Support via Kchat. https://livechat.seagm.com/api/redirect/kaleoz-livechat
Let Kaleoz Support know that you would like to change your account currency, and provide the email address registered to your Kaleoz account.
Kaleoz Support will assist you further with your request.
PLEASE NOTE:
•If you have previously created an order using your current currency, you will no longer be able to change the acc
How does KALEOZ protect sellers?
Create a listing at the KALEOZ marketplace without worrying and let
KALEOZ handle all essential verification so you can focus on
your trading.
In what circumstances are sellers covered by KALEOZ
When a buyer is trying to dispute an order, and you, as
a seller, manage to provide a complete set of delivery
proof based on our service requirements, the seller
will be reimbursed.
All listings and account must be in line with our
User Agreement.
KALEOZ does not cover the following:
Unable to provide a com
5 Key Features of KALEOZ
KALEOZ is committed to providing a convenient and reliable
digital marketplace for gamers worldwide. Our platform connects buyers and
sellers, giving customers easy access to a wide range of gaming products
and services.
Here are five key features of KALEOZ:
1. Reach More Buyers
KALEOZ connects sellers with both domestic and international customers,
giving them access to a wider customer base.
Our global payment channels make it convenient for customers worldwide
to purchase products and complete withdrawals. With our established
online presence, sellers can also increase their product visibility
and reach more potential buyers.
2. Secure Transactions
Why did my payment attempt fail?
Payment attempts can fail due to patterns associated with a higher than normal level of risk identified by our internal security system. This does not necessarily mean that your payment is fraudulent but the transaction may be declined as a precaution to help protect you and your account.
Below are some possible reasons why your payment attempt may have failed along with steps to resolve the issue :
1. Insufficient Funds in Your Account
Your payment may be declined if the available balance in your bank account, card, or digital wallet is insufficient to cover the transaction.
2. Incorrect Payment Information Entered
The payment may be rejected due to required payment information is entered incorrectly. The common information that are entered incorrectly include : Card Number Expiration date CVV/CVC security code
3. Bank Authorization or Security Check Failed
Your bank may d
How to pay using Kasikorn Bank [Offline Payment] in KALEOZ?
Kasikorn Bank (KBank) is one of the largest banks in Thailand, providing a wide range of financial services, including online banking and payment solutions. With Kasikorn Bank, you can easily make offline payments for your purchases. This user guide will take you through the step-by-step process of using Kasikorn Bank for transfers and payments on the KALEOZ.
Steps to Follow
Choose your desired item and add it to your cart. Go to your shopping cart page and click "Pay Now" to proceed.
On the checkout page, choose "Offline Payment". Select KASIKORNBANK from the list and click "Create Payment" to continue.
Note down the provided bank account number and details. Log in to your KASIKORNBANK account and ma