Search User Guide
How do I change my username on KALEOZ?
In KALEOZ, users have the flexibility to change their username. Here are the steps to change your username in KALEOZ.
Step 1: Click on your username. Under the 'User Control Panel' section, find and click on 'My Profile'.
Step 2: Under 'User Information' section, click the 'Modify' button next to your username.
Step 3: In the 'Your Username' section, enter the new username you wish to use in the space provided. Usernames must contain 6 to 32 letters or numbers, and must not include spaces or special characters.
Step 4: Once you have chosen your username, click 'Save' to update it.
Note: Please choose your username carefully, as it can only be changed once every 180 days. If you encounter any issues, feel free to contact Kaleoz Support via Kchat for further assistance.
Paying with Razer Gold Wallet in KALEOZ
Razer Gold Wallet is the unified virtual credit for gamers worldwide, available for over 42,000 games and entertainment titles. Use Razer Gold to buy games and in-game content to get more bang for your buck—including getting rewarded with Razer Silver and exclusive game deals.Note: Razer Gold Wallet on KALEOZ is ONLY available for Malaysians using MYR currency. Razer Gold Wallet cannot be used for topping up your KALEOZ balance.Follow these simple steps below to pay with Razer Gold Wallet:Step 1: Add your desired product to your shopping cart. Then, in your shopping cart, click "PAY NOW" to proceed to the next page.Step 2: Select "Online Payment" > "Razer Gold Wallet" as your payment method > click on "Pay Now" to proceed.
Step 3: You will be directed to the Razer Gold checkout page. You should review your order and check all the details before clicking "Proceed To Checkout".
Step 4: Follow the on-screen instructions to complete the payment. Once completed, please allow the payme
How to pay using Maybank QRPay in KALEOZ?
Follow these simple steps below to pay with Maybank QRPay:
Step 1: Choose your products in KALEOZ and then click "Pay Now" to be directed to the checkout page.
Step 2: Select Maybank QRPay under the Online Payment section and click on "Pay Now" to proceed.
Step 3: Once clicked, a Maybank QRPay Code will be displayed.
Step 4: Kindly log in to your Maybank app from your mobile phone. Then, select the QRPay payment option and scan the QR code displayed at checkout.
Step 5: After you had scanned the QR code, a confirmation page will be displayed. Kindly confirm the details and click "Pay" to complete the transaction.
Step 6: Once the transaction is completed, you may contact the seller via KChat to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.
How to pay using DuitNow QR Code in KALEOZ?
Follow these simple steps below to pay with DuitNow QR Code:
Step 1: Choose your products in KALEOZ, then click "PayNow" to be directed to the checkout page.
Step 2: Select DuitNow QR under the Online banking section and click on "Pay Now" to proceed.
Step 3: Once clicked, a DuitNow QR Code will be displayed.
Step 4: Kindly log in to your preferred Mobile Banking or eWallet app. Then, select the DuitNow payment option and scan the DuitNow QR displayed in checkout.
Step 5: After you had scanned the QR code, a confirmation page will be displayed. Kindly confirm the details and click "Pay Now" to complete the transaction.
Step 6: Once the transaction is completed, you may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.
How to Change Your KALEOZ Password
Protecting your KALEOZ account is important because it contains personal and transactional information and updating your password is a quick way to enhance its security. This guide provides simple and clear steps to help you change your password with ease.
Step 1: Click on your username. Under the 'User Control Panel' section, find and click on 'My Profile'.
Step 2: Click 'Security' and then navigate to 'Password' section and then click 'Change Password'.
Step 3: Enter your current password and your new password in the fields provided, then click 'Save Password' to complete the change.
Note: The password must be 8–20 characters long, include a combination of uppercase and lowercase letters and numbers, and must not contain any symbols or special characters. We also advise changing your password regularly such as every three to six months to reduce the risk of password theft.
If you encounter any issues while changing your password and need assistance, please contact our KALEOZ Cu
Can I request a refund for my payment?
Note: - Not all payment methods are eligible for refunds.- Refunds do not include any processing or handling fees charged by the payment merchant.
- KALEOZ shall not be responsible for any handling fees incurred by the payment merchant during the refund process.
When your order is cancelled by the seller, the order amount will be credited to your KALEOZ Account Balance by default. This balance can be used immediately for new purchases, making it a fast and convenient option without any extra fees.
If, unfortunately, there is no suitable offer for the item you want and you decide to request a payment refund, please contact our KALEOZ Support Team. Refunds are only available for eligible payment methods, and our team will assist you with the process.
Frequently Asked Questions (FAQ)
When an order is refunded, why is the amount in my KALEO
How do I set up my trading password?
You're required to enter the trading password when making a payment using your KALEOZ balance. Here are the steps to help you set up a trading password.
Step 1: Click on your username, then go to the 'User Control Panel' and select 'My Profile'.
Step 2: Find "Security" and then click on "Change Password".
Step 3: Click on 'Security' in the left-hand menu, scroll down to find 'Trading Password,' and then click 'Set Payment Password'.
Step 4: You can choose to receive the verification code via email, SMS, or WhatsApp. After selecting your preferred method, click 'Send Verification Code'.Step 5: Enter a 6-digit numerical trading password of your choice, then click 'Save Password'.
Note: You're advised to change your trading password regularly to ensure the security of your account funds. You can change your trading password by repeating the steps above. If you have any further inquiries or need assistance, feel free to contact our KALEOZ support team.
How to buy EOS RED Diamonds at the lowest price?
The survival of the fittest is the law of the EOS RED world. Whoever is strong has the right to survive. You must be strong enough to survive in this dangerous world of killing. Topping up diamonds is one of the ways to become stronger. Diamonds are the common currency in EOS RED and can be used for multiple purposes, including purchase items in the Game Shop and Market.If you want to buy EOS RED Diamonds, KALEOZ will be your best choice. We provide you with a safe and reliable environment, allowing you to buy Diamonds from our trusted sellers at the lowest price.Here's a guide on how to buy EOS RED Diamonds.Step 1: Sign in to KALEOZ or register a new account on kaleoz.com. Next, click here to redirect you to the EOS RED page.Step 2: After selecting the product you wish to purchase, enter all the required information, and then click "Add to cart". You can contact sellers via Kchat for more product details.Step 3: Check the product and order information in your shopping cart. Then click
Why choose KALEOZ?
KALEOZ is committed to providing the best digital platform for gamers worldwide and helping them to make real money while having fun in-game. We're certainly not the only digital marketplace, but we strive to be the best. Here are the five (5) top reasons our customers choose us.
Secured Platform
KALEOZ creates a secure environment for our customers and ensures that they can safely buy or sell gaming products and services online. KALEOZ functions as a mediator to ensure the safety of every transaction between buyer and seller. We have implemented a secure payment service where all payments will flow through KALEOZ. It ensures buyers receive the ordered product while assuring the sellers that they can receive payment after the product is delivered.
Global Market Access
We have convenient global payment channe
Why my seller application has been rejected?
We understand that having your seller application rejected can be frustrating. To help you better understand, here are some common reasons why your seller application might have been rejected.
1. Incomplete or Inaccurate InformationSome of the details you submitted were missing, incorrect, or didn’t match your official documents. For example, if the name on your submitted ID doesn’t exactly match the name in your application, we may not be able to verify your identity.
We advise you to carefully review your application, correct any mistakes, and resubmit the form with accurate and complete information.2. Age Eligibility Requirements for ApplicationApplicants must be 18 years of age or older to be eligible to become a seller on our platform. Any seller applications from individuals under 18 years of age will be rejected.
3. Uploaded Documents Were Invalid or Unreadable
When you submit documents as part of your application, they must be clear, valid, and easy to read. Here are some of t
How to top up Cheap WeSing Kcoins in KALEOZ
Game Guide
How to Top Up WeSing KCoins on KALEOZ – A Fast, Secure, and Affordable Recharge Guide
Recharge your KCoins effortlessly in just a few steps with a fast, safe, and trusted service.
KALEOZ
June 16, 2026
5 min read
In an era dominated by short-form video and instant messaging, a different kind of social platform has quietly captured the hearts of millions of music lovers worldwide. WeSing, developed by tech giant Tencent Music Entertainment, transforms your smartphone into a fully equipped, professional-grade karaoke studio.
What Are WeSing KCoins and How Do They Work?
Kcoins are the official in-app virtual currency used within the WeSing karaoke application. They act as a digital form of money that users purchase with real currency to unlock premium features and participate in the app's social economy.
Why Choose K
Close Store Feature
If you're taking a break or are temporarily unable to accept orders, you can use the Close Store feature.
This feature allows you to temporarily close your KALEOZ store without affecting your account data or seller status.
While your store is closed:
All of your product listings will become inactive.
Buyers will not be able to place new orders.
You can still log in and access your KALEOZ account as usual.
You can choose one of the following options:
Manually open or close your store.
Schedule your store to open and close automatically based on your business hours.
Option 1: Manually Open or Close Your Store
Step 1
Log in to your KALEOZ account and go to My Product.
Step 2
Click Close Store to temporarily close your store.
Step 3
When you're ready to resume selling, click Open Store at any time.
Option 2: Schedule Your Store Hours
Step 1
Enable Schedule Store Hours.
Step 2
Set your business operating hours (UTC+08:00) and click Save.
How to Reset Your KALEOZ Password
If you’ve forgotten your KALEOZ password, don’t worry resetting your password is quick and easy. This guide will walk you through the steps to reset your KALEOZ password so you can regain access to your account safely and securely.
Step 1: Go to the top right corner of the page and click 'Login/Sign Up'. You will then be redirected to the KALEOZ login/sign-up page.
Step 2: In the 'Sign in to KALEOZ' section, click 'Forgot password?' to be redirected to the password reset page.
Step 3: Enter the email address associated with your KALEOZ account, then click 'Send Verification Code' to receive your verification code.
Step 4: Please log in to your email account and locate the message containing the verification code in your inbox.
Note: If you have not received the verification code email, kindly follow the steps below to troubleshoot the issue.
Check your spam or junk folder as the verification code email may sometimes end up there.
Ensure the email address associated with your
Account Not Allowed to Make Purchases
If you see an error while attempting a purchase, it means your account may be temporarily restricted. This guide helps you understand why these security measures are in place and how to restore your purchasing access quickly and securely.
1. What does “Your account is not allowed to make purchases” mean?
This message indicates that your account is currently blocked from making purchases. It can occur due to security checks, account verification requirements, or unusual activity detected by the system.
2. Why was my account restricted?
Restrictions are applied to protect your account and prevent unauthorized transactions. Common causes include incomplete verification, multiple failed payment attempts, or activity flagged by the system.
3. How can I remove this restriction?
To restore purchasing access, please contact our KALEOZ LiveChat Support
How to change my account email address?
If you’ve recently changed your email address and need to update your Kaleoz account, the process is quick and straightforward. Just follow the step-by-step instructions below to successfully refresh your contact details and ensure you keep receiving important notifications.
Note:Your email can only be updated once every 90 days.
Steps to Follow
Visit the following link: https://member.seagm.com/ucp/security/info
In the Email section, select the [Modify email] option to begin updating your contact information.
To proceed, you'll need to complete a quick two-factor authentication (2FA) check. Simply click Send verification code to receive your verification code.
How to top up Cheap Mobile Legend (MLBB) Diamonds in KALEOZ
Game Guide
How to Top Up Mobile Legends (MLBB) diamond Cheap on KALEOZ – Fast & Secure In-Game Currency Recharge Guide
Top up your Diamonds in just a few clicks—fast, safe, and reliable.
KALEOZ
June 16, 2026
5 min read
Dominate the battlefield in Mobile Legends: Bang Bang (MLBB)! As one of the top MOBA games, players everywhere are looking to buy MLBB Diamonds to level up their experience. Diamonds are your ticket to unlocking heroes instantly, scoring limited-edition skins, and personalizing your playstyle. Grab the game's premium currency today to unlock powerful features and stand out in every match.
What Are Diamonds in Mobile legend(MLBB)?
In Mobile Legends: Bang Bang (MLBB), Diamonds are the game's premium, paid currency. While you can play the entire game for free and unlock many things just by playing, Diamonds act as the shortcut to
How to top up Cheap Sword of Justice Ornate Jades in KALEOZ
GAME GUIDE
How to Top Up Sword of Justice Ornate Jades Cheap on KALEOZ – Fast & Secure In-Game Currency Recharge Guide
Top up your Ornate Jades in just a few clicks—fast, safe, and reliable.
KALEOZ
June 12, 2026
5 min read
Step into the breathtaking world of Sword of Justice, an immersive open-world MMORPG inspired by the rich traditions of Wuxia martial arts and ancient Chinese legends. Explore vast landscapes, master powerful combat techniques, forge meaningful alliances, and embark on epic adventures in a living world filled with mysteries, challenges, and unforgettable stories.
Embark on an epic Wuxia journey with Ornate Jades! Power up your hero by crafting legendary gear, refining your skills, and unlocking your true potential. With KALEOZ, you can top up securely and instantly. Follow this simple guide to get your Ornate Jades and continue you
How do I sell items on KALEOZ?
Note: KALEOZ is a C2C (consumer-to-consumer) platform, where each seller is responsible for managing their own orders. This means that KALEOZ does not source, process, or deliver orders on behalf of sellers.
To sell items on KALEOZ, kindly follow these steps:
1. Register as a Seller
Log in to your KALEOZ account.
Click "Become a Seller" from the navigation menu.
Complete the seller verification process by providing your identification and required information.
Submit your application and wait for approval.
2. Create an Item Listing
Go to My Products.
Click "Create new item".
Select the game, item type, and platform.
Enter item details, pricing, delivery method, and upload a cover image.
Click Save and List Product to publish the listing, or save it as a draft for later.
3. Optimize Your Listing
Clear item