Search User Guide
How to pay using iDEAL [EUR] in KALEOZ?
Follow these simple steps below to pay with iDEAL [EUR]:
Step 1 : Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page.
Step 2 : Under "Online Banking" category, select "iDEAL [of your choices]" then click on Pay Now to proceed.
Step 3 : Kindly follow the on-screen instructions to complete the whole transaction. Once the transaction is completed, please allow the payment gateway to re-direct you back to our website to fully complete the transaction.
Step 4 : After you're redirected back to our website, you may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.
How to pay using KakaoPay [KRW] in KALEOZ?
Follow these simple steps below to pay with KakaoPay [KRW]:
Step 1 : Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page.
Step 2 : Select "Online Payment" under E-wallets category, select "KakaoPay" then click on "Pay Now" to proceed.
Step 3 : Once clicked, you will be directed to the Rapyd KaKaoPay page. Kindly follow the instructions provided to make the payment. Once the transaction is completed, please allow the payment gateway to re-direct you back to our website to fully complete the transaction.
Step 4 : After you're re-directed you back to our website, you may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.
How to buy MapleStory R: Evolution Colored Diamonds?
How to buy MapleStory R: Evolution Colored Diamonds?
MapleStory R: Evolution is a role-playing game developed by RASTAR GAMES HK. Countless creatures live in the beautiful continent of Maple World. People live and work in peace and contentment. However, one day, a huge black hole appeared in the sky, breaking the peace, and the connection between human beings and civilization disappeared. The survivors united to form an adventure alliance to save the broken world. Besides, the game integrates battle, collection, cultivation, social interaction, and team battles. You can idle your character to battle and win a breeze.
How to buy MapleStory R: Evolution Colored Diamonds?
Select the colored diamonds denomination.
Choose the amount of colored diamonds package and enter your User ID.
Add to cart and proceed to the payment page.
Once payment made, kindly contact the seller via KChat to deliver your order.
Where to find User ID?
Log in to the game.
At the login interface click "A/C
How to buy Wolf Game: Wild Animal Wars Color Diamonds?
Wolf Game: Wild Animal Wars is a strategy game developed by Special Gamez. BlueStacks app player is the best platform to play this Android game on your PC or Mac for an immersive gaming experience. So let's team up with wolves from all over the world to fight with other wolf packs to survive, explore, hunt, challenge, and revenge. As the Alpha of your packs, you will lead your wolves to defend your den and rise to the top of the food chain in the wild!
How to buy Wolf Game: Wild Animal Wars Color Diamonds?
Select the Color Diamonds denomination.
Choose the amount of color diamonds package and enter your User ID.
Add to cart and proceed to the payment page.
Once payment made, kindly contact the seller via KChat to deliver your order.
Where to find Wolf Game User ID?
Log in to the game.
Tap the "Avatar" on the main interface.
The Wolf Game User ID will be displayed.
Follow the simple steps guide picture below:
How do I retrieve a CD-Key/Pin/Code?
Here are the steps to retrieve your CD-Key/Pin/Code:
1. Once your order status changes to 'Delivered', please click on the order number Kxxxxxx and find the 'Retrieve' button to view the CD-Key you have purchased.
2. On this page, you will need to enter your LOGIN password to view the CD-Key/Pin/Code.
3. Once you have entered the correct password, you will be able to view and copy the CD-Key/Pin/Code for your order.
NOTE: You can also contact KALEOZ Support for further assistance.
Why Can't My Seller Application Be Submitted?
You cannot submit a seller application at this time because KALEOZ does not currently offer a withdrawal method for your currency.
Which currency does KALEOZ support for seller applications?
Currently, KALEOZ supports the following currencies:MYR (Malaysian ringgit)SGD (Singapore Dollar)PHP (Philippine Peso)THB (Thai baht)VND (Vietnamese đồng)IDR (Indonesian Rupiah)Important NotesYou'll need a local bank account to withdraw your income in the supported currencies.We can’t process withdrawals through WISE, Crypto, Payoneer, Skrill, PayPal, Revolut, or similar services.What if I don’t have a local bank account in a supported currency?If you don’t have a local bank account in one of the supported currencies, don’t worry! We’ll do our best to find an alternative withdrawal method for you as soon as possible.If you have any questions or need assistance, please feel free to contact our friendly KALEOZ Support team, and we’ll be more than happy to assist you!
How to pay using Samsung Pay [KRW] in KALEOZ?
Follow these simple steps below to pay with Samsung Pay [KRW]:
Step 1 : Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page.
Step 2 : Select "Online Payment" under "E-wallets" category, select "Samsung Pay" then click on Pay Now to proceed.
Step 3 : Only clicked, you will be directed to the payment page. You can pay by entering your phone number or by scanning the QR code provided.
Step 4 : After the payment is successfully paid, you will be redirected back to our website. You may contact the seller to deliver your order. You may
check your order status under the KALEOZ profile "My Orders" section.
How to request a refund for Stripe Payments (Credit/Debit Card)?
You can request a cancellation or refund of your orders that are paid but non-completed, non-delivered, or non-disputed.
1. Where can I request a refund and what do I need to know?
You can find our KALEOZ Support via KaleozChat to provide your payment information. We will process the refund immediately upon your request. Refunds can be sent back only to the original payment method used in a charge (Bank or Card issuer), and the fees from the original charge aren’t returned. It’s not possible to send a refund to a different destination (e.g., another card or bank account).
Once the refund is initiated, it cannot be cancelled, and the refund takes approximately 5-10 business days depending on the bank. Stripe will send you an email notification once the refund is processed.
2. How do I track my refund?
You can request the Acquirer Reference Number (ARN) from our KALEOZ Support via KaleozChat to track your refund. An ARN is a unique number assigned to a card transaction as it moves thr
How to pay using Skrill in KALEOZ?
Follow these simple steps below to pay with Skrill:
Step 1: Choose your products in KALEOZ and then click "Pay Now" to be directed to the checkout page.
Step 2: Select Online Payment under the E-wallet section for "Skrill" and click on "Pay Now" to proceed.
Step 3: Once clicked, you will be directed to the Skrill transaction page to proceed with payment. Kindly log in to your Skrill account.
Step 4: Once logged in, kindly follow the on-screen instructions to pay. Once the transaction is completed, please allow the payment gateway to re-direct you to our website to complete the transaction fully.
Step 5: Once the transaction is completed, you may contact the seller via KChat to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.
How to pay using PayNow [SGD] in KALEOZ?
Follow these simple steps below to pay with PayNow [SGD]:
Step 1: Choose your products in KALEOZ, then click "PayNow" to be directed to the checkout page.
Step 2: On the Payment page, select PayNow under the Online Payment section and click on "Pay Now" to proceed.
Step 3: Once clicked, a QR code will be generated for the order created and should only use for payment ONCE.
Step 4: Scan the QR Code above with your PayNow App.
Step 5: Once the transaction is completed, you may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.
How to pay using Boleto [BRL] in KALEOZ?
Follow these simple steps below to pay with Boleto [BRL]:
Step 1 : Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page.
Step 2 : Select "Offline Payment" under "Physical Store" category, select "Boleto" then click on Pay Now to proceed.
Step 3 : Only clicked, you will be directed to the Boleto transaction page. Kindly fill in your name, email and CPF/CNPJ to proceed.
Step 4 : Kindly follow the on-screen instructions to make the payment. Once the transaction is completed, please allow the payment gateway to re-direct you back to our website to fully complete the transaction.
Step 5 : After you're redirected back to our website, you may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.
How to pay using FamiPay Ewallet [JPY] in KALEOZ?
Follow these simple steps below to pay with FamiPay Ewallet [JPY]:
Step 1 : Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page.
Step 2 : Select "Online Payment" under "E-Wallets" category, select "Famipay" then click on "Pay Now" to proceed.
Step 3 : Once clicked, you will be directed to the FamiPay website, kindly enter your FamiPay phone number and password then click login to proceed.
Step 4 : Kindly follow the on-screen instructions to make the payment. Once the transaction is completed, please allow the payment gateway to re-direct you back to our website to fully complete the transaction.
Step 5 : After you're re-directed you back to our website, you may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.
How to pay using LinkAja [IDR] in KALEOZ?
Follow these simple steps below to pay with LinkAja [IDR]:
Step 1 : Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page.
Step 2 : Select "Online Payment", under "E-Wallets" select "Link Aja'" then click on "Pay Now" to proceed.
Step 3 : Once clicked, you're required to enter your national identity card number for verification. Kindly enter your national identity card number in the space provided then click "Continue Payment".
Step 4 : Kindly follow the on-screen instructions to make the payment. Once the transaction is completed, please allow the payment gateway to re-direct you back to our website to fully complete the transaction.
Step 5 : After you're re-directed back to our website, you may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.
What are Payment Processing Fees?
Payment Processing Fees are charges applied by payment processors when a transaction is made. These fees cover the costs associated with verifying, authorizing, and transferring funds during the payment process.
Orders placed on KALEOZ will incur a processing fee, which is a percentage of the transaction amount. Many payment processors charge transaction fees that include both a fixed fee and a percentage fee based on the total sale price of the product.
The rate and percentage of the processing fee may vary depending on the country and payment method used.
The processing fee will be displayed under the payment method you select when you proceed to payment.
Note: If your order is refunded, only the order amount will be credited to your KALEOZ balance. The processing fees are non-refundable. Orders placed using your KALEOZ balance will not incur additional processing fees. Please note that if you request a refund to your original payment method or bank account, any processing fees c
How to buy Free Fire Max Diamonds?
About Free Fire MAXFree Fire MAX is a globally popular survival shooter game, designed exclusively to deliver premium gameplay experience in a Battle Royale. Enjoy a variety of exciting game modes with all Free Fire players via exclusive Firelink technology. Experience combat like never before with Ultra HD resolutions and breathtaking effects. Ambush, snipe, and survive! There is only one goal: to survive and be the last one standing. Enhance your Free Fire Max adventure and compliment your gameplay by top-up diamonds from our list of trusted sellers here at KALEOZ.com in a safe, secure environment and at cheap rates.How to buy Free Fire Max Diamonds?Select the amount of FF Max Diamonds and enter your Player ID & Nickname.Click “Pay now” to make payment.After payment, contact the seller via KChat to notify them and wait for your item delivery.How to Find Free Fire Max Player ID?Use your account to log in to the game.Click on your avatar in the top-left corner.Your Free Fire Player
How to pay using GCash [PHP] in KALEOZ?
Follow these simple steps below to pay with GCash [PHP]:
Step 1: Choose your products in KALEOZ and then click "Pay Now" to be directed to the checkout page.
Step 2: On the Payment page, select Online Payment, under E-wallets, choose "GCash" and then click "Pay Now" to proceed.
Step 3: Once clicked, the system will pop out a box for you to enter your national identity card number for verification. Kindly enter your national identity card number and click "Continue Payment".
Step 4: Kindly follow the on-screen instructions to make the payment. Once the transaction is completed, please allow the payment gateway to be re-direct back to our website to fully complete the transaction.
Step 5: Once the transaction is completed, you may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.
How to pay using QRIS [IDR] in KALEOZ?
Follow these simple steps below to pay with QRIS [IDR]:
Step 1: Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page.
Step 2: On the Payment page, select Online Payment, choose "QRIS" and then click "Pay Now" to proceed.
Step 3: Once clicked, a QR code will be generated for the order created and should only be used for payment ONCE.
Step 4: Scan the QR Code above with your QRIS Account in order to proceed with the payment.Note: The payment will expire in 1 hours. You will have to create a new payment if the payment is expired.
Step 5: Once the transaction is completed, you may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.
How to pay using Bakong KHQR [USD] in KALEOZ?
Follow these simple steps below to pay with Bakong KHQR [USD]:
Step 1: Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page.
Step 2: On the Payment page, select Bakong KHQR under the online banking via E-wallets section and click on "Pay now" to proceed.
Step 3: Once clicked, you will be provided with a QR code to proceed with payment.
Note: The given QR code can only be used ONCE per order.
Step 4: After scanning the QR code, please log in to your Bakong KHQR wallet and scan the QR code to complete the transaction.
Step 5: Once the transaction is completed, you may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.