No, you cannot. Our platform currently only supports a single payment method per order. This means that you cannot use a combination of KALEOZ Balance and other payment methods to pay for an order.If you have KALEOZ Balance and the balance is insufficient to cover the order amount, you have the following options:1. Top up your KALEOZ Balance. In cases where your KALEOZ balance is insufficient, you have the option to reload your KALEOZ balance. Please note that this option may not be available for certain currencies on our platform. For detailed instructions on how to reload your balance, please click [here].2. Use other payment methods. If balance recharge is not available for your currency or if you do not want to reload your KALEOZ Balance, you can use other payment methods that are available on our platform. Regarding the remaining balance in your KALEOZ account, you can contact customer support to have it refunded to your original payment method or bank account.

Follow these simple steps below to pay with Dana [IDR]: Step 1: Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page. Step 2: On the checkout page, click on "Online Payment" and select "Dana" under the E-wallets category. Then, click on "Pay Now" to proceed. Step 3: You will be directed to payment page, kindly enter your phone number and click "Next". Once clicked, kindly enter the Dana verification code that you have just received. Step 4: Kindly follow the on-screen instructions to make the payment. Once the transaction is completed, please allow the payment gateway to re-direct you back to our website to fully complete the transaction. Step 5: After you're redirected back to our website, you may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.

Follow these simple steps below to pay with E Money [USD]: Step 1: Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page. Step 2: On the checkout page, select "Online Banking" then select "e money" under E-Wallet section and click on 'Pay Now". Step 3: Once clicked, you will be directed to the E Money merchant page to complete the transaction. Step 4: On the payment page, you will be requested to enter your eMoney account phone number and validate the number through the OTP code in order to proceed your payment. Step 5: Kindly follow the on-screen instructions to complete the transaction. Once the transaction is completed, please allow the payment gateway to re-direct you back to our website to fully complete the transaction. Step 6: After you're redirected back to our website, you may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.

Follow these simple steps below to pay with Acleda Bank [USD]: Step 1: Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page. Step 2: On the checkout page, select "Online Banking" then select "Acleda" and click on "Pay Now". Step 3: Once clicked, you will be directed to the  Acleda iPay88 merchant page to complete the transaction. On the payment page, you will be requested to enter your card number and validate the card in order to proceed. Step 4: Kindly follow the on-screen instructions to complete the transaction. Once the transaction is completed, please allow the payment gateway to re-direct you back to our website to fully complete the transaction. Step 5: After you're redirected back to our website, you may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.

Follow these simple steps below to pay with AMK Bank [USD]: Step 1: Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page. Step 2: On the checkout page, select "Online Banking" then select "AMK" and click on "Pay Now". Step 3: Once clicked, you will be directed to the AMK iPay88 merchant page to complete the transaction. On the payment page, you will be requested to enter your card number and validate the card in order to proceed. Step 4: Kindly follow the on-screen instructions to complete the transaction. Once the transaction is completed, please allow the payment gateway to re-direct you back to our website to fully complete the transaction. Step 5: After you're redirected back to our website, you may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.

Follow these simple steps below to pay with Payco [KRW]: Step 1 : Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page. Step 2 : Select "Online Payment" under "E-wallets" category, select "Payco" then click on Pay Now to proceed. Step 3 : Once clicked, you will be directed to the Payco page. Kindly key in your login details or log in via app. Step 4 : After you're logged in, check and confirm the payment amount and then click on "Pay". Step 5 : After the payment is successfully paid, you will be redirected back to our website. You may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.

In KALEOZ, users have the flexibility to change their username. Here are the steps to change your username in KALEOZ. Step 1: Click on your username. Under the 'User Control Panel' section, find and click on 'My Profile'. Step 2: Under 'User Information' section, click the 'Modify' button next to your username. Step 3: In the 'Your Username' section, enter the new username you wish to use in the space provided. Usernames must contain 6 to 32 letters or numbers, and must not include spaces or special characters. Step 4: Once you have chosen your username, click 'Save' to update it. Note: Please choose your username carefully, as it can only be changed once every 180 days. If you encounter any issues, feel free to contact Kaleoz Support via Kchat for further assistance.

Follow these simple steps below to pay with Pipay [USD]: Step 1 : Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page. Step 2 : Select "Online Payment" under "E-Wallets" category, select "Pipay" then click on "Pay Now" to proceed. Step 3 : Once clicked, you will be directed to the Pipay iPay88 merchant page to complete the transaction. On the payment page, kindly enter your PiPay wallet number in order to proceed. Step 4 : Kindly follow the on-screen instructions to make the payment. Once the transaction is completed, please allow the payment gateway to re-direct you back to our website to fully complete the transaction. Step 5 : After you're re-directed you back to our website, you may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.

Follow these simple steps below to pay with Brazil Itau Bank [BRL]: Step 1 : Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page. Step 2 : Select "Online Banking", select "Brazil Itau Bank" then click on "Pay Now" to proceed. Step 3 : Once clicked, you will be directed page for the order created and kindly enter the required info then click "Enter and Continue Payment". The payment order will expire in 4 hours. Please complete your payment before the order expire. Step 4 : Kindly follow the on-screen instructions to make the payment. Once the transaction is completed, please allow the payment gateway to re-direct you back to our website to fully complete the transaction. Step 5 : After you're re-directed you back to our website, you may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.

Follow these simple steps below to pay with Brazil Banco do brazil [BRL]: Step 1 : Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page. Step 2 : Select "Online Banking", select "Brazil Banco do brazil" then click on "Pay Now" to proceed. Step 3 : Once clicked, you will be directed page for the order created and kindly enter all the required info then click "Enter and Continue Payment". The payment order will expire in 4 hours. Kindly complete your payment before the order expired. Step 4 : Kindly follow the instructions provided to make the payment. Once the transaction is completed, please allow the payment gateway to re-direct you back to our website to fully complete the transaction. Step 5 : After you're re-directed you back to our website, you may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.

Follow these simple steps below to pay with MyBank [EUR]: Step 1 : Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page. Step 2 : Select "Online Banking", select "Mybank" then click on "Pay Now" to proceed. Step 3 : Once clicked, you will be directed to the MyBank official payment page. Kindly select your bank and fill in your email and surname in the provided space then click "Continui" to proceed. Step 4 : Kindly follow the on-screen instructions to make the payment. Once the transaction is completed, please allow the payment gateway to re-direct you back to our website to fully complete the transaction. Step 5 : After you're re-directed you back to our website, you may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.

Follow these simple steps below to pay with Bancontact/Mister Cash [EUR]: Step 1 : Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page. Step 2 : Under "Online Banking" category, select "Bancontact/Mister Cash" then click on Pay Now to proceed. Step 3 : Choose either to pay using Apps or Card. [I] If payment is made through Bancontact Apps, kindly scan the QR code and follow the instructions provided. [II] If payment is through cards, kindly enter your cardholder's name, card number, and expiry date, then click the 'Yes, I confirm my order" to continue. Step 4 : Kindly follow the on-screen instructions to complete the whole transaction. Once the transaction is completed, please allow the payment gateway to re-direct you back to our website to fully complete the transaction. Step 5 : After you're redirected back to our website, you may contact the seller to deliver your order. You may check your order status under the KALEOZ

Note: - Not all payment methods are eligible for refunds.- Refunds do not include any processing or handling fees charged by the payment merchant. - KALEOZ shall not be responsible for any handling fees incurred by the payment merchant during the refund process. When your order is cancelled by the seller, the order amount will be credited to your KALEOZ Account Balance by default. This balance can be used immediately for new purchases, making it a fast and convenient option without any extra fees. If, unfortunately, there is no suitable offer for the item you want and you decide to request a payment refund, please contact our KALEOZ Support Team. Refunds are only available for eligible payment methods, and our team will assist you with the process. Frequently Asked Questions (FAQ) When an order is refunded, why is the amount in my KALEO

Follow these simple steps below to pay with Maybank QRPay: Step 1: Choose your products in KALEOZ and then click "Pay Now" to be directed to the checkout page. Step 2: Select Maybank QRPay under the Online Payment section and click on "Pay Now" to proceed. Step 3: Once clicked, a Maybank QRPay Code will be displayed. Step 4: Kindly log in to your Maybank app from your mobile phone. Then, select the QRPay payment option and scan the QR code displayed at checkout. Step 5: After you had scanned the QR code, a confirmation page will be displayed. Kindly confirm the details and click "Pay" to complete the transaction. Step 6: Once the transaction is completed, you may contact the seller via KChat to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.

Follow these simple steps below to pay with DuitNow QR Code: Step 1: Choose your products in KALEOZ, then click "PayNow" to be directed to the checkout page. Step 2: Select DuitNow QR under the Online banking section and click on "Pay Now" to proceed. Step 3: Once clicked, a DuitNow QR Code will be displayed. Step 4: Kindly log in to your preferred Mobile Banking or eWallet app. Then, select the DuitNow payment option and scan the DuitNow QR displayed in checkout. Step 5: After you had scanned the QR code, a confirmation page will be displayed. Kindly confirm the details and click "Pay Now" to complete the transaction. Step 6: Once the transaction is completed, you may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.

Follow these simple steps below to pay with Permata Bank [IDR]: Step 1 : Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page. Step 2 : Select "Online Payment", under "Transfer Virtual Account (Verifikasi Automatis)" select "PermataBank" then click on "Pay Now" to proceed. Step 3 : Once clicked, you will be provided with the banking virtual account number. You may proceed to make the payment with the number given. You may pay via PermataBank Mobile apps or from other banks. Note: The banking virtual account number can only be used ONCE. The order will be expired in 4 hours. Kindly complete the payment before the order expire. Step 4 : After the payment is successful, the order will be processed automatically. You may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.

Protecting your KALEOZ account is important because it contains personal and transactional information and updating your password is a quick way to enhance its security. This guide provides simple and clear steps to help you change your password with ease. Step 1: Click on your username. Under the 'User Control Panel' section, find and click on 'My Profile'. Step 2: Click 'Security' and then navigate to 'Password' section and then click 'Change Password'. Step 3: Enter your current password and your new password in the fields provided, then click 'Save Password' to complete the change. Note: The password must be 8–20 characters long, include a combination of uppercase and lowercase letters and numbers, and must not contain any symbols or special characters. We also advise changing your password regularly such as every three to six months to reduce the risk of password theft. If you encounter any issues while changing your password and need assistance, please contact our KALEOZ Cu

You're required to enter the trading password when making a payment using your KALEOZ balance. Here are the steps to help you set up a trading password. Step 1: Click on your username, then go to the 'User Control Panel' and select 'My Profile'. Step 2: Find "Security" and then click on "Change Password". Step 3: Click on 'Security' in the left-hand menu, scroll down to find 'Trading Password,' and then click 'Set Payment Password'. Step 4: You can choose to receive the verification code via email, SMS, or WhatsApp. After selecting your preferred method, click 'Send Verification Code'.Step 5: Enter a 6-digit numerical trading password of your choice, then click 'Save Password'. Note: You're advised to change your trading password regularly to ensure the security of your account funds. You can change your trading password by repeating the steps above. If you have any further inquiries or need assistance, feel free to contact our KALEOZ support team.