We want to inform you that sellers can choose whether or not to provide a recharge invoice for your orders. It's recommended that you ask the seller about their policy on providing an invoice before placing an order. Clear communication between buyers and sellers ensures a smoother transaction experience. If you have any questions, feel free to contact the seller via KALEOZ Chat. Thank you for your understanding.

Follow these simple steps below to pay with Maybank QRPay: Step 1: Choose your products in KALEOZ and then click "Pay Now" to be directed to the checkout page. Step 2: Select Maybank QRPay under the Online Payment section and click on "Pay Now" to proceed. Step 3: Once clicked, a Maybank QRPay Code will be displayed. Step 4: Kindly log in to your Maybank app from your mobile phone. Then, select the QRPay payment option and scan the QR code displayed at checkout. Step 5: After you had scanned the QR code, a confirmation page will be displayed. Kindly confirm the details and click "Pay" to complete the transaction. Step 6: Once the transaction is completed, you may contact the seller via KChat to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.

Follow these simple steps below to pay with DuitNow QR Code: Step 1: Choose your products in KALEOZ, then click "PayNow" to be directed to the checkout page. Step 2: Select DuitNow QR under the Online banking section and click on "Pay Now" to proceed. Step 3: Once clicked, a DuitNow QR Code will be displayed. Step 4: Kindly log in to your preferred Mobile Banking or eWallet app. Then, select the DuitNow payment option and scan the DuitNow QR displayed in checkout. Step 5: After you had scanned the QR code, a confirmation page will be displayed. Kindly confirm the details and click "Pay Now" to complete the transaction. Step 6: Once the transaction is completed, you may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.

KALEOZ accepts offline banking payments for several currencies. You can choose either manual online banking, ATM transfer, or cash deposit machine to manually deposit into our bank accounts. Please check the availability of offline banking payments for your currency here. (I) Payment by Manual Online Banking: Go to your online banking website or App, and transfer the payment amount by using the bank account information shown in the order payment checkout. Kindly key in our support email [email protected] in the recipient email when you make an online banking transfer to our bank account. This allows us to know that you are transferring payment to us. Take a screenshot of your payment receipt or your transaction history for verification purposes. Contact our KALEOZ Support via Kchat to verify and confirm your payment. Once your payment is claimed, the amount will be credited to your KALEOZ account. You may use the balance to pay for the order. Example of the payment receipt:(II)

Follow these simple steps below to pay with EPS (Netpay) [EUR]: Step 1 : Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page. Step 2 : Under "Online Banking" category, select "EPS (Netpay)" then click on Pay Now to proceed. Step 3 : Once clicked, kindly enter your bank name, code/ BIC and click on "Weiter zum Bezahlen" to continue. Note: You may key in the first alphabet of your bank, and a list of bank names will be shown, kindly select the one you need. Step 4 : Once selected the bank of your choice, you will be directed to the payment page of the relevant bank. Kindly enter the login information to continue. Step 5 : Kindly follow the on-screen instructions to make the payment. Once the transaction is completed, please allow the payment gateway to re-direct you back to our website to fully complete the transaction. Step 6 : After you're redirected back to our website, you may contact the seller to deliver your ord

To ensure the safety and compliance of our platform, we are committed to preventing money laundering and other illegal activities. Here are some important points you need to know:Please ensure that your account information is true, accurate, and up to date. If there are any changes to your account information, please update it promptly.If your transactions involve significant amounts, we may require you to provide certain information for KYC (Know Your Customer) verification, such as identification documents, transaction records, etc.Avoid engaging in transactions with unknown or untrusted individuals, and do not use your account for money laundering or any other illegal activities.We continuously monitor transactions and account activities. If we detect any suspicious activity, we may temporarily suspend your account or transactions for further verification or investigation. In serious cases, we reserve the right to permanently freeze your account and the funds within it.

KALEOZ provides different kinds of payment channels for the convenience of customers from all countries to make payments. However, some of the service providers might charge certain processing fees on the transactions made, based on the agreed rate which can be found under the list of KALEOZ payment methods. As the processing fee for each payment method is different, it is excluded from the order price. Once you have selected the payment method, our system will automatically calculate the total price, including the processing fees. [Total Price = Order checkout price + Processing fees]Example: [i] Price before finalizing checkout: [ii] Fees applied after the user selected the payment method [Finalize]: 

Create a listing at KALEOZ marketplace without worrying and let KALEOZ handle all essential verification so you can focus on your trading. In what circumstances sellers are covered by KALEOZ When a buyer is trying to dispute an order, and you as a seller manage to provide a complete set of delivery proof based on our services requirement, the seller will be reimbursed. All listings and account must be in line with our User Agreement KALEOZ does not cover the following: Unable to provide a complete set of delivery proof in the event of a trade dispute. Any transactions made outside of KALEOZ online marketplace. Incomplete order / Non-delivery order Product or services not as described When a seller is trying to scam or intentionally fraud a transaction. KALEOZ reserve the right to permanently suspend the seller account and any available sales withdrawal will be canceled. Please note that this is not a product/services warranty.

Touch 'n Go eWallet is a Malaysian digital wallet and online payment platform. Go cashless with simple, fast, and secure transactions in just minutes with TnG.Touch 'n Go eWallet on KALEOZ is only available for Malaysians using MYR currency. It cannot be used for topping up your KALEOZ balance. Follow the simple steps below to pay with TnG: Step 1: Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page. Step 2: On the checkout page, look for the "Online Payment" section and select "Touch n Go eWallet" as your preferred payment method, then select "Pay now". Step 3: The QR code will be displayed as example below. Launch your TNG eWallet app and tap 'Scan' icon to scan the QR code. Step 4: Tap on "Pay" and then key in your 6-digits TnG transaction PIN to complete the payment. Step 5: Once the payment is complete, you will be redirected back to the Payment Information page. You can check your order status by clicking on "My Orders" as shown in the pic

If you accidentally clicked on "Delivered" without actually delivering the order, don't worry. There are steps you can take to resolve the situation. Please follow the guidelines below: 1. If You Have the Product: If you have the requested product to trade, you can initiate the trade in-game with the buyer just as you normally would. Proceed with the transaction as usual to complete the order. 2. If You Don't Have the Product: If you no longer have the product to trade or you have run out of stock, follow these steps: a. Communicate with the Buyer:- Reach out to the buyer and explain the situation. Let them know that you accidentally marked the order as "Delivered" without actually delivering the product.b. Request a Refund:- Ask the buyer to click on the "Request refund" option. This will initiate the refund process.c. Agree to Refund:- As the seller, you should click on the "Agree refund" option to confirm the cancellation of the order and proceed with the refund process. NOTE: Rem

You can request a cancellation or refund of your orders that are paid but non-completed, non-delivered, or non-disputed. 1. Where can I request a refund and what do I need to know? You can find our KALEOZ Support via KaleozChat to provide your payment information. We will process the refund immediately upon your request. Refunds can be sent back only to the original payment method used in a charge (Bank or Card issuer), and the fees from the original charge aren’t returned. It’s not possible to send a refund to a different destination (e.g., another card or bank account). Once the refund is initiated, it cannot be cancelled, and the refund takes approximately 5-10 business days depending on the bank. Stripe will send you an email notification once the refund is processed. 2. How do I track my refund? You can request the Acquirer Reference Number (ARN) from our KALEOZ Support via KaleozChat to track your refund. An ARN is a unique number assigned to a card transaction as it moves thr

Follow these simple steps below to pay with QRIS [IDR]: Step 1: Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page. Step 2: On the Payment page, select Online Payment, choose "QRIS" and then click "Pay Now" to proceed. Step 3: Once clicked, a QR code will be generated for the order created and should only be used for payment ONCE. Step 4: Scan the QR Code above with your QRIS Account in order to proceed with the payment.Note: The payment will expire in 1 hours. You will have to create a new payment if the payment is expired. Step 5: Once the transaction is completed, you may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.

Razer Gold Wallet is the unified virtual credit for gamers worldwide, available for over 42,000 games and entertainment titles. Use Razer Gold to buy games and in-game content to get more bang for your buck—including getting rewarded with Razer Silver and exclusive game deals.Note: Razer Gold Wallet on KALEOZ is ONLY available for Malaysians using MYR currency. Razer Gold Wallet cannot be used for topping up your KALEOZ balance.Follow these simple steps below to pay with Razer Gold Wallet:Step 1: Add your desired product to your shopping cart. Then, in your shopping cart, click "PAY NOW" to proceed to the next page.Step 2: Select "Online Payment" > "Razer Gold Wallet" as your payment method > click on "Pay Now" to proceed. Step 3: You will be directed to the Razer Gold checkout page. You should review your order and check all the details before clicking "Proceed To Checkout". Step 4: Follow the on-screen instructions to complete the payment. Once completed, please allow the payme

At KALEOZ, we strive to provide a seamless and efficient buying experience for our customers. However, it is important to note that buyers will not be eligible for a refund or replacement in the event of submitting inaccurate ID details. We want to ensure transparency regarding our policy and the responsibilities of both buyers and sellers in such situations. Buyer Responsibility:- It is the buyer's sole responsibility to provide accurate and correct ID details during the ordering process. We highly recommend double-checking all information before submitting the order to avoid any discrepancies or issues. Seller Obligations:- Sellers on our platform diligently deliver orders or products to the ID provided by the buyer. Once the order is completed and delivered to the specified ID, sellers fulfill their obligations as per the transaction agreement. Therefore, sellers cannot be held responsible for any inaccuracies in the ID information provided by the buyer. Refund and Replacement Po

1. I clicked on the wrong payment method during checkout, am I able to cancel or change the payment method?Once you have realized that you selected the wrong payment option, kindly follow three ways below to change the method: (a) You can click on the Back button on your tab and return to the payment selection page. (b) If it's on a pop-up page payment, kindly close the popup page and select the payment method that you want. (c) You may back to your KALEOZ Profile, to "My Orders", then click on the green button "PAY" beside the latest order placement and select a payment method. Rest assured your money won't be deducted since you have not successfully completed the transaction.2. I have paid for my order and realized I chose the wrong method, can I request a refund or cancellation?Kindly Kchat the seller to request a refund for the order, however, the seller has the right to refuse your refund request and deliver your order.  3. If the order is refunded, c

We understand that receiving your order in a timely manner is important to you. However, there may be situations where the delivery is delayed or you haven't received your order at all. In such cases, KALEOZ offers a comprehensive refund process to address your concerns and ensure your satisfaction. Before requesting a refund, we recommend reaching out to the seller through KChat to remind them to fulfill the order. Communication can often resolve issues and lead to a quicker resolution. If you haven't received your order despite contacting the seller, please refer to the following refund options available to you.Automatic Cancellation after 72 Hours:To safeguard your interests, we have implemented an automatic cancellation policy. If, within 72 hours (3 days) of payment, the seller fails to deliver your order, our system will intervene and cancel the transaction. The refunded amount will be credited back to your KALEOZ account balance. Please note that this process occurs automaticall

What is the KALEOZ Premium Seller Programme? KALEOZ exclusively selects premium sellers in recognition of their outstanding sales and customer service. As a Premium Seller, you will be identified by the "Premium Seller" badge, which will be displayed on your store and on all of your listed products. What are the benefits of being a KALEOZ Premium Seller? Receive a Premium Seller badge that decorates your username, visible on your store and all product listings to help you stand out. Improve the visibility of your product listings with the premium seller badge to boost shop exposure and increase the conversion rate. Exclusive access to certain product listings. What happens if I no longer meet the Premium Seller requirement after getting my Premium Seller status? If a Premium Seller fails to meet the certain requirements, the Premium Seller badge will be temporarily revoked until all the necessary criteria are met again. This badge status is updated monthly. Therefore, sellers m

Boost is an e-wallet that you can use to pay without the hassle of using physical cash. Boost is proudly Malaysia’s homegrown lifestyle e-wallet app that is both secure and rewarding. When it comes to topping up on the Boost, it’s as easy as one, two, three! Boost is now partners with 17 banks such as Maybank, CIMB, RHB Bank, Public Bank, Hong Leong Bank, and many more. Note: Boost pay is only available in Malaysian Currency (MYR). Step 1: Choose the product you want to purchase on the KALEOZ site, then add it to the shopping cart. Step 2: In your shopping cart, click on "Pay Now" to be directed to the payment checkout page. Step 3: On the checkout page, click "Online Payment" and select "Boost" under the E-Wallets category. Then, click on "Pay Now" to proceed. Step 4: A QR Code will be generated. Kindly login to your Boost Apps to proceed with payment. Step 5: In your Boost account, kindly click on the "Scan" icons located in the middle of the menu on the bottom page. S