At KALEOZ, we are committed to providing a smooth and reliable buying experience. To ensure successful order fulfillment, buyers must provide accurate ID details when placing an order.
Buyer's Responsibility
Buyers are solely responsible for ensuring that all ID details entered during checkout are accurate and complete.
- User ID / Game ID
- Server ID (if applicable)
- Character or Account Name (if required)
- Any other requested information
Incorrect or incomplete information may result in your order being delivered to the wrong account.
Seller's Responsibility
Sellers are responsible for delivering the order according to the ID details provided by the buyer.
Once an order has been successfully completed and delivered to the submitted ID, the seller has fulfilled their obligations under the transaction. Sellers cannot be held responsible for any losses caused by incorrect ID information provided by the buyer.
Refund & Replacement Policy
Due to the nature of digital products and services, KALEOZ does not provide refunds or replacements for orders completed using incorrect ID details submitted by the buyer.
This policy helps ensure a fair and secure marketplace for both buyers and sellers.
Submitted the Wrong ID?
If you realize that you entered an incorrect ID, please contact the seller or KALEOZ Support through the Kchat immediately.
While we cannot guarantee that the order can be modified or recovered, our support team and the seller will make reasonable efforts to assist before the order is completed.
Please review all order details carefully before confirming your purchase. Verifying your ID information beforehand can help prevent delays, misdeliveries, and situations where a refund or replacement cannot be provided.