To ensure the safety and compliance of our platform, we are committed to preventing money laundering and other illegal activities. Here are some important points you need to know:Please ensure that your account information is true, accurate, and up to date. If there are any changes to your account information, please update it promptly.If your transactions involve significant amounts, we may require you to provide certain information for KYC (Know Your Customer) verification, such as identification documents, transaction records, etc.Avoid engaging in transactions with unknown or untrusted individuals, and do not use your account for money laundering or any other illegal activities.We continuously monitor transactions and account activities. If we detect any suspicious activity, we may temporarily suspend your account or transactions for further verification or investigation. In serious cases, we reserve the right to permanently freeze your account and the funds within it.

What is the "Duplicate" option? The "Duplicate" option is a simple way of copying a product listing multiple times.Follow these simple steps to duplicate an item in your product list: Go to "My Product" and select the items you want to duplicate.  Click on the gear wheel icon on the side and then click ”Duplicate". Fill in the product title and click "Duplicate & Save item". You can refer to the visual guide below.

Of course! If you would like to sell a product or service for a specific game but it is not listed on our website, just tell us! Please contact our KALEOZ support team via Kchat or email us at [email protected] and provide us the URL to the official game site of the product/service you'd like to sell.

If you were charged more than the merchant's total price when using a credit/debit card to pay for an order, there could be several reasons for this discrepancy. Here are some common explanations: Foreign Transaction Fees: If you made a purchase in a currency different from your card's native currency, your bank might charge a foreign transaction fee. This fee is usually a percentage of the transaction amount. Bank Fees: Some banks may charge fees for specific types of transactions or for using certain types of cards. Review your bank's fee schedule for more information. To resolve the issue, you should take the following steps: Check Transaction Details: Review the details of the transaction, including any email receipts or confirmation pages, to understand the charges better. Contact the Merchant: Reach out to us directly to inquire about the charges and seek clarification. Contact Your Bank: If the issue persists, contact your bank to discuss the charges and ask for an explanatio

At KALEOZ, we strive to provide a seamless and efficient buying experience for our customers. However, it is important to note that buyers will not be eligible for a refund or replacement in the event of submitting inaccurate ID details. We want to ensure transparency regarding our policy and the responsibilities of both buyers and sellers in such situations. Buyer Responsibility:- It is the buyer's sole responsibility to provide accurate and correct ID details during the ordering process. We highly recommend double-checking all information before submitting the order to avoid any discrepancies or issues. Seller Obligations:- Sellers on our platform diligently deliver orders or products to the ID provided by the buyer. Once the order is completed and delivered to the specified ID, sellers fulfill their obligations as per the transaction agreement. Therefore, sellers cannot be held responsible for any inaccuracies in the ID information provided by the buyer. Refund and Replacement Po

What is the KALEOZ Premium Seller Programme? KALEOZ exclusively selects premium sellers in recognition of their outstanding sales and customer service. As a Premium Seller, you will be identified by the "Premium Seller" badge, which will be displayed on your store and on all of your listed products. What are the benefits of being a KALEOZ Premium Seller? Receive a Premium Seller badge that decorates your username, visible on your store and all product listings to help you stand out. Improve the visibility of your product listings with the premium seller badge to boost shop exposure and increase the conversion rate. Exclusive access to certain product listings. What happens if I no longer meet the Premium Seller requirement after getting my Premium Seller status? If a Premium Seller fails to meet the certain requirements, the Premium Seller badge will be temporarily revoked until all the necessary criteria are met again. This badge status is updated monthly. Therefore, sellers m

To contact a seller on KALEOZ, you have multiple options to initiate a conversation using KChat. Here's a guide for contacting sellers:1. From the Product Listing Page:Click on "Chat with seller" below the seller's username to start a conversation with the seller directly. If the seller is offline, you will see "Leave message" instead. Click on it to leave a message for the seller.2. From the Product Page:After clicking on a specific product, navigate to the product page. In the bottom left corner of the page, you will find the seller's profile section. Look for the "Chat with Seller" (if the seller is online) or the "Leave Message"  (if the seller is offline). Click on it to start a conversation with the seller directly.3. From the My Orders Page:Go to the "My Orders" page, where all your orders are displayed. Below the seller's username, you will find the KChat icon. Click on it to contact the seller directly.Additional info: A BLUE dialogue box means that the seller is online,

Important Notices: The Royal Malaysian Customs Department has announced that effective 1 March 2024, the Sales and Service Tax (SST) rate will be increased from 6% to 8%. In view of this announcement, KALEOZ will revise the SST rate for platform fees charged to sellers from 6% to 8%, also effective 1 March 2024. Link to announcement HERE Dear valued users, With the implementation of SST in Malaysia effective from 1st September 2018, SEA Gamer Mall Sdn Bhd will impose service tax on all taxable services rendered at KALEOZ.com from 1 January 2020, under the Service Tax Guideline on Information Technology Services dated 9 August 2018. What is Sales Tax? Sales Tax is a single-stage tax charged and levied: On taxable goods manufactured in Malaysia by a taxable person and sold by him (including used or disposed off); and On taxable goods imported into Malaysia What is Service Tax? Service Tax of 8% is a tax charged on: any provision of taxable

Step 1: Go to the KChat Settings page.Step 2: You may save the frequently used message under the Quick Reply settings section. You can set up to 10 quick replies with a maximum of 250 words each. Step 3: Click "Save" once you have input the messages. Step 4: Start a chat on the KChat page. Click on the "Quick Reply" icon right beside the text box. Step 5: When the list of saved quick replies pops up, select the one you'd like to send. Step 6: Once a Quick Reply is selected, the message will be sent. Notes: You can add, remove or edit your quick replies by clicking the "Edit" icon.

Create your own infinitely unique character with powerful customization tools and embark on an adventure without end! Dash and glide across a vast open world with up to 32 other players and explore tons of new features to find new and exciting experiences. Purchase your AC Exchange Ticket at the lowest price from our trusted KALEOZ sellers to purchase items at the AC Shop and AC Scratch Tickets to strengthen your character. Users only need to provide the Player ID. Here is a quick guide to find Phantasy Star Online 2 New Genesis Player ID Step 1 : Open the Main Menu and select "Personal". Step 2 : Open "Character Info". Step 3: Place the cursor over "Stat Information" to view your Player ID displayed in "Basic Information".

Create a listing at KALEOZ marketplace without worrying and let KALEOZ handle all essential verification so you can focus on your trading. In what circumstances sellers are covered by KALEOZ When a buyer is trying to dispute an order, and you as a seller manage to provide a complete set of delivery proof based on our services requirement, the seller will be reimbursed. All listings and account must be in line with our User Agreement KALEOZ does not cover the following: Unable to provide a complete set of delivery proof in the event of a trade dispute. Any transactions made outside of KALEOZ online marketplace. Incomplete order / Non-delivery order Product or services not as described When a seller is trying to scam or intentionally fraud a transaction. KALEOZ reserve the right to permanently suspend the seller account and any available sales withdrawal will be canceled. Please note that this is not a product/services warranty.

ShopeePay is an e-wallet service offered by Shopee that can be used to pay for online transactions. Go cashless with simple, fast, and secure transactions within minutes via ShopeePay.Note: ShopeePay in KALEOZ is ONLY available for Malaysians using MYR currency. ShopeePay cannot be used for topping up your KALEOZ balance. Follow these simple steps below to pay with ShopeePay: Step 1: Choose your desired product, and add it to your shopping cart. In your shopping cart, click "PAY NOW" to proceed to the next page. Step 2: Select "Online Payment" > "ShopeePay" as your payment method > click on "Pay Now" to proceed. Step 3: You will be directed to the Razer Merchant checkout page. Kindly confirm all the information and click "Pay Online". Step 4: For Mobile phone users, open your Shopee App, click "Next" to pay. Key in your 6-digits ShopeePay PIN to complete the payment. Step 5: For PC users, after clicking "Pay Online", a QR code will be generated. Open your Shopee App, and acce

You must complete verification in accordance with the regulations, and only verified sellers can conduct product sales services.Please feel free to reach out to KALEOZ Support or email us at [email protected] with any further comments, concerns, or suggestions you wish to share.  You may chat with KALEOZ Support for further assistance.

KALEOZ is committed to providing the best digital platform for gamers worldwide and helping them to make real money while having fun in-game. We're certainly not the only digital marketplace, but we strive to be the best. Here are the five (5) top reasons our customers choose us.Secured PlatformKALEOZ creates a secure environment for our customers and ensures that they can safely buy or sell gaming products and services online. KALEOZ functions as a mediator to ensure the safety of every transaction between buyer and seller. We have implemented a secure payment service where all payments will flow through KALEOZ. It ensures buyers receive the ordered product while assuring the sellers that they can receive payment after the product is delivered.Global Market AccessWe have convenient global payment channels for customers to buy and withdraw, allowing everyone to enter the global market. It gives our sellers the advantage of reaching domestic and international customers and significantly

There is no withdrawal method available for your transaction currency at the moment. Therefore, you're unable to submit a seller application. Click HERE for more information.Alternatively, you may contact KALEOZ Support for more inquiries.Note: The transaction currency is fixed and cannot be modified once you had selected.

About Legacy of Discord Legacy of Discord is an Asian MMO that closely follows the genre’s standards but still has enough features (especially in the visuals department) to make it one of the absolute best games of its genre for Android devices. Top up your Diamonds in KALEOZ with the lowest and most reasonable price. Customers only needs to provide the User ID and Server Name. How to buy Legacy of Discord Diamonds? 1. Select the Diamonds product from the Legacy of Discord product page. 2. Fill in your Legacy of Discord User ID and Server Name. 3. Add to cart and proceed to the payment page. 4. Once payment is done, kindly notify the seller via KChat and ask for your diamond delivery. How to check Legacy of Discord User ID?For Gtarade Login User, Your Game Account = Login Email.For Google/Facebook/Twitter Login User,you can find your user ID at http://profile.gtarcade.com/. Your user ID is available at 'Personal Profile' tab.

Once the order is successfully canceled/refunded, your funds will be returned to your KALEOZ account balance. You may check your KALEOZ account balance HERE.You may use your KALEOZ balance to place a new order with another seller for the same product/service(s). Check this guide to learn more about paying for orders using your KALEOZ balance.

Your items’ descriptions must be relevant and concise according to the item you’re selling. Please make sure that the information provided is correct to prevent any possible misunderstanding or inconvenience to buyers. It is always good to include your online time and downtime according to your local timezone so that the buyer would know when to expect you to deliver the items or respond to their KChat inquiries. Check HERE for seller rules and regulations.