Search User Guide
Creating an item listing
Step 1: Under "My Product", click on "Create new item"Step 2: Input the game name you wish to sell, then select the item type and platform.
Step 3: Input the item details clearly in the particular column. Select a cover photo for your product. Step 4: You may click "Save and List Product" once you have done inputting all the details to list your product on sale. Or you may choose "Save as my Product" and list your product later.
Updating Your Account Contact Information
To ensure the highest level of security, KALEOZ requires a brief identity verification process before updating your registered email address or mobile phone number.
Why is this necessary?
These protocols are designed to safeguard your KALEOZ account and assets from potential financial crimes, unauthorized access, and fraudulent activities. By verifying your identity, we ensure that only the rightful owner can modify sensitive account details.
What you need to do:
Please have your identification documents ready. Our support team will guide you through the secure verification steps once your request is submitted.
/* ═══ Article Styles (art-*) ═══ */
:root {
--art-bg: transparent;
--art-text: #3a3632;
--art-heading: #1a1714;
--art-muted: #6e6960;
--art-subtle: #7a8a9e;
--art-accent: #3b82f6;
--art-accent-dim: rgba(59, 130, 246, 0.15);
--art-card-bg: rgba(0, 0, 0, 0.03);
--art-card-border: rgba(0, 0, 0, 0.08);
How do I pay using ShopeePay on KALEOZ?
ShopeePay is an e-wallet service offered by Shopee that can be used to pay for online transactions. Go cashless with simple, fast, and secure transactions within minutes via ShopeePay.Note: ShopeePay in KALEOZ is ONLY available for Malaysians using MYR currency. ShopeePay cannot be used for topping up your KALEOZ balance. Follow these simple steps below to pay with ShopeePay:
Step 1: Choose your desired product, and add it to your shopping cart. In your shopping cart, click "PAY NOW" to proceed to the next page.
Step 2: Select "Online Payment" > "ShopeePay" as your payment method > click on "Pay Now" to proceed.
Step 3: You will be directed to the Razer Merchant checkout page. Kindly confirm all the information and click "Pay Online".
Step 4: For Mobile phone users, open your Shopee App, click "Next" to pay. Key in your 6-digits ShopeePay PIN to complete the payment.
Step 5: For PC users, after clicking "Pay Online", a QR code will be generated. Open your Shopee App, and acce
I accidentally clicked on “Delivered” without delivering the order. What can I do?
If you accidentally clicked on "Delivered" without actually delivering the order, don't worry. There are steps you can take to resolve the situation. Please follow the guidelines below:
1. If You Have the Product:
If you have the requested product to trade, you can initiate the trade in-game with the buyer just as you normally would. Proceed with the transaction as usual to complete the order.
2. If You Don't Have the Product:
If you no longer have the product to trade or you have run out of stock, follow these steps:
a. Communicate with the Buyer:- Reach out to the buyer and explain the situation. Let them know that you accidentally marked the order as "Delivered" without actually delivering the product.b. Request a Refund:- Ask the buyer to click on the "Request refund" option. This will initiate the refund process.c. Agree to Refund:- As the seller, you should click on the "Agree refund" option to confirm the cancellation of the order and proceed with the refund process.
NOTE: Rem
How to duplicate an item listing? What is the "Duplicate" option?
What is the "Duplicate" option? The "Duplicate" option is a simple way of copying a product listing multiple times.Follow these simple steps to duplicate an item in your product list: Go to "My Product" and select the items you want to duplicate. Click on the gear wheel icon on the side and then click ”Duplicate". Fill in the product title and click "Duplicate & Save item". You can refer to the visual guide below.
Can I request for KALEOZ to make a new game listing if I can't find it on the website?
Of course! If you would like to sell a product or service for a specific game but it is not listed on our website, just tell us!
Please contact our KALEOZ support team via Kchat or email us at [email protected] and provide us the URL to the official game site of the product/service you'd like to sell.
How do I contact a seller?
You can contact a seller on KALEOZ using KChat through any of the following methods.
Option 1: From the Product Listing Page
On the product listing page, locate the seller's username.
If the seller is online, click Chat with Seller to start a conversation immediately.
If the seller is offline, the button will display Leave Message instead. Click it to send a message, and the seller can reply when they are available.
Option 2: From the Product Page
After opening a product, scroll to the seller's profile section located at the bottom left of the page.
Click Chat with Seller if the seller is online.
Click Leave Message if the seller is offline.
This will open KChat, allowing you to communicate directly with the seller.
Option 3: From the My Orders Page
Go to My Orders, where all your purchases are listed.
Under the seller's username, click the KChat icon to contact the seller directly regarding your order.
Seller Availability
The co
How do I setup quick replies and use it in KChat?
Step 1: Go to the KChat Settings page.Step 2: You may save the frequently used message under the Quick Reply settings section. You can set up to 10 quick replies with a maximum of 250 words each.
Step 3: Click "Save" once you have input the messages.
Step 4: Start a chat on the KChat page. Click on the "Quick Reply" icon right beside the text box.
Step 5: When the list of saved quick replies pops up, select the one you'd like to send.
Step 6: Once a Quick Reply is selected, the message will be sent.
Notes: You can add, remove or edit your quick replies by clicking the "Edit" icon.
Prohibition of money laundering
To ensure the safety and compliance of our platform, we are committed to preventing money laundering and other illegal activities. Here are some important points you need to know:Please ensure that your account information is true, accurate, and up to date. If there are any changes to your account information, please update it promptly.If your transactions involve significant amounts, we may require you to provide certain information for KYC (Know Your Customer) verification, such as identification documents, transaction records, etc.Avoid engaging in transactions with unknown or untrusted individuals, and do not use your account for money laundering or any other illegal activities.We continuously monitor transactions and account activities. If we detect any suspicious activity, we may temporarily suspend your account or transactions for further verification or investigation. In serious cases, we reserve the right to permanently freeze your account and the funds within it.
Why do I got charged more than the merchant's total price when I used the Stripe Credit/Debit Card to pay for the order?
If you were charged more than the merchant's total price when using a credit/debit card to pay for an order, there could be several reasons for this discrepancy. Here are some common explanations:
Foreign Transaction Fees: If you made a purchase in a currency different from your card's native currency, your bank might charge a foreign transaction fee. This fee is usually a percentage of the transaction amount.
Bank Fees: Some banks may charge fees for specific types of transactions or for using certain types of cards. Review your bank's fee schedule for more information.
To resolve the issue, you should take the following steps:
Check Transaction Details: Review the details of the transaction, including any email receipts or confirmation pages, to understand the charges better.
Contact the Merchant: Reach out to us directly to inquire about the charges and seek clarification.
Contact Your Bank: If the issue persists, contact your bank to discuss the charges and ask for an explanat
How do KALEOZ protect for sellers?
Create a listing at KALEOZ marketplace without worrying and let KALEOZ handle all essential verification so you can focus on your trading.
In what circumstances sellers are covered by KALEOZ
When a buyer is trying to dispute an order, and you as a seller manage to provide a complete set of delivery proof based on our services requirement, the seller will be reimbursed.
All listings and account must be in line with our User Agreement
KALEOZ does not cover the following:
Unable to provide a complete set of delivery proof in the event of a trade dispute.
Any transactions made outside of KALEOZ online marketplace.
Incomplete order / Non-delivery order
Product or services not as described
When a seller is trying to scam or intentionally fraud a transaction. KALEOZ reserve the right to permanently suspend the seller account and any available sales withdrawal will be canceled.
Please note that this is not a product/services warranty.
How to buy Legacy of Discord Diamond?
About Legacy of Discord
Legacy of Discord is an Asian MMO that closely follows the genre’s standards but still has enough features (especially in the visuals department) to make it one of the absolute best games of its genre for Android devices.
Top up your Diamonds in KALEOZ with the lowest and most reasonable price. Customers only needs to provide the User ID and Server Name.
How to buy Legacy of Discord Diamonds?
1. Select the Diamonds product from the Legacy of Discord product page.
2. Fill in your Legacy of Discord User ID and Server Name.
3. Add to cart and proceed to the payment page.
4. Once payment is done, kindly notify the seller via KChat and ask for your diamond delivery.
How to check Legacy of Discord User ID?For Gtarade Login User, Your Game Account = Login Email.For Google/Facebook/Twitter Login User,you can find your user ID at http://profile.gtarcade.com/. Your user ID is available at 'Personal Profile' tab.
How to buy Omega Legends Gold?
About Omega Legends
Omega Legends is a sci-fi battle royale shooter set in the near future where the game known as "Ω" has taken the world by storm! Choose to fight alone or team up with friends in intense battles with one hundred participants. Hunt down enemies, build defenses, or take a stealthy approach, do whatever it takes to be the last one standing!
Top up your Omega Legends Gold in KALEOZ with the lowest and most reasonable price. Customers only need to provide the IGG ID.
How to buy Omega Legends Gold?
1. Select the product from the Omega Legends product page.
2. Fill in your Omega Legends IGG ID.
3. Add to cart and proceed to the payment page.
4. Once payment is done, kindly notify the seller via KChat and ask for your Omega Legends Gold delivery.
How to check The Omega Legends IGG ID?
1. Log in to the game with your account.
2. Click on the Gear Icon located in the top right corner of the main screen.
3. Your IGG ID will be displayed.
How do KALEOZ protect for buyers?
In what circumstances KALEOZ will cover a buyer's purchase:
The buyer didn't receive their order such as products/services as ordered.
The buyer received a product/service that is significantly different from its description.
How do I get a refund?
All sales are final, and refund requests will not be entertained unless any of the above circumstances occur.
The buyer shall report the same to KALEOZ within 72 hours upon delivery of the products/services. Upon investigation by KALEOZ, the decision of which shall be conclusive and final, a refund may be processed if the report made is valid and true.
The refund shall be made to the buyer within 14 working days depending on the type of payment method you use.
KALEOZ does not cover the following:
Buyers have validated and confirmed the receipt of the order.
Buyer's remorse.
Any transactions made outside of KALEOZ online marketplace.
Any changes/updates by the Official Game Developer or Game Publisher after delivery is successfully c
How to buy Fantasy Town Ruby?
About Garena Fantasy Town
Fantasy Town is a free-to-play farming simulation game, that allows players to build their dream towns as they explore local cultures from around the world.
Top up your Fantasy Town Ruby in KALEOZ with the lowest and most reasonable price. Customer only needs to provide the Player ID and platform name.
How to buy Fantasy Town Ruby?
1. Select the product from the Fantasy Town product page.
2. Fill in your Fantasy Town Player ID and Platform Name.
3. Add to cart and proceed to the payment page.
4. Once payment is done, kindly notify the seller via KChat and ask for your Fantasy Town Ruby delivery.
How to check Fantasy Town Player ID?
1. Log in to the game with your account.
2. Click on the avatar located on the top left corner of the main screen.
3. Your Player ID will be displayed.
Refund and Replacement Policy for Incorrect ID Submissions
At KALEOZ, we are committed to providing a smooth and reliable buying experience.
To ensure successful order fulfillment, buyers must provide accurate ID details when placing an order.
Important: Orders submitted with incorrect ID information are not eligible for a refund or replacement.
Buyer's Responsibility
Buyers are solely responsible for ensuring that all ID details entered during checkout are accurate and complete.
Please double-check the following before placing your order:
User ID / Game ID
Server ID (if applicable)
Character or Account Name (if required)
Any other requested information
Incorrect or incomplete information may result in your order being delivered to the wrong account.
Seller's Responsibility
Sellers are responsible for delivering the order according to the ID details provided by the buyer.
Once an order has been successfully completed and delivered to the submitted ID, the seller has fulfilled their obligations under th
How to buy DC Worlds Collide Diamonds?
About DC Worlds Collide
DC Worlds Collide is an idle mobile card game with jaw-dropping visuals, officially licensed by DC. The gameplay includes collecting and training characters from DC Comics, battling your way through the game, and rogue-like RPG-style instance diving! Recruit and Train DC Super Heroes & Super-Villains. Top up your DC Worlds Collide Diamonds in KALEOZ with the lowest and most reasonable price. Customers only need to provide the Player ID and Character name.
How to buy DC Worlds Collide Diamonds?
1. Select the product from the DC Worlds Collide product page.
2. Fill in your DC Worlds Collide Player ID and Character name.
3. Add to cart and proceed to the payment page.
4. Once payment is done, kindly notify the seller via KChat and ask for your DC Worlds Collide Diamonds delivery.
How to check DC Worlds Collide ID?
1. Log in to the game with your account.
2. Click on the avatar located in the top left corner of the main screen.
3. Your Player ID will be d
Where is my Arena Of Valor UID?
Arena Of Valor
Arena Of Valor is a mobile game with MOBA elements. Real-time 5v5 battles against real opponents. Fight to take the enemy’s tower. Full-on 5v5, Human vs. Human battles. To enhance your adventure and compliment your gameplay, you can top up Garena AOV voucher from our list of reputable sellers here at KALEOZ in a safe secure environment and at cheap rates.
How to buy Arena Of Valor Voucher?
1. Select the product from the Arena Of Valor product page.
2. Fill in your Arena Of Valor UID.
3. Add to the cart and proceed to the payment page.
4. Once payment is done, kindly notify the seller via KChat and ask for your Arena Of Valor voucher delivery.
How to check Arena Of Valor UID?
1. Log in to the game with your account.
2. Tap on the setting button located in the top left corner of the main screen.
3. Your UID will be displayed.