We understand that having your seller application rejected can be frustrating. To help you better understand, here are some common reasons why your seller application might have been rejected. 1. Incomplete or Inaccurate InformationSome of the details you submitted were missing, incorrect, or didn’t match your official documents. For example, if the name on your submitted ID doesn’t exactly match the name in your application, we may not be able to verify your identity. We advise you to carefully review your application, correct any mistakes, and resubmit the form with accurate and complete information.2. Age Eligibility Requirements for ApplicationApplicants must be 18 years of age or older to be eligible to become a seller on our platform. Any seller applications from individuals under 18 years of age will be rejected. 3. Uploaded Documents Were Invalid or Unreadable When you submit documents as part of your application, they must be clear, valid, and easy to read. Here are some of t

To ensure the highest level of security, KALEOZ requires a brief identity verification process before updating your registered email address or mobile phone number. Why is this necessary? These protocols are designed to safeguard your KALEOZ account and assets from potential financial crimes, unauthorized access, and fraudulent activities. By verifying your identity, we ensure that only the rightful owner can modify sensitive account details. What you need to do: Please have your identification documents ready. Our support team will guide you through the secure verification steps once your request is submitted. /* ═══ Article Styles (art-*) ═══ */ :root { --art-bg: transparent; --art-text: #3a3632; --art-heading: #1a1714; --art-muted: #6e6960; --art-subtle: #7a8a9e; --art-accent: #3b82f6; --art-accent-dim: rgba(59, 130, 246, 0.15); --art-card-bg: rgba(0, 0, 0, 0.03); --art-card-border: rgba(0, 0, 0, 0.08);

Cryptocurrency is an encrypted data string that denotes a unit of currency. It is monitored and organized by a peer-to-peer network called a blockchain. Follow these simple steps below to pay with Cryptocurrency: Step 1: Add the item you would like to purchase to your cart. Then click "Pay Now". Step 2: Choose "Online Payment" and select "Cryptocurrency". Then proceed with "Pay Now". Important Note: Cryptocurrency payments are NOT refundable. You must ensure that the transaction amount keyed in or displayed is correct before confirming the transaction. Once confirmed, the transaction cannot be revoked, canceled, or refunded. Step 3: You will be redirected to the checkout page. You may choose your preferred cryptocurrency to pay for the order. Step 4: You're required to enter your full name (as in your Passport or ID card) in order to comply with the regulations. Step 5: You will need to complete the transaction by using the address or QR code generated.Step 6: You will be redirect

The KALEOZ Premium Seller Programme recognizes sellers who consistently demonstrate excellent sales performance and outstanding customer service. Approved sellers will receive a Premium Seller badge displayed on their store and product listings, helping buyers identify trusted and reputable sellers. Premium Seller Benefits Premium Seller badge displayed on your store and product listings. Improved product visibility and shop exposure. Greater buyer confidence and potentially higher conversion rates. Exclusive access to selected products and categories available only to Premium Sellers. Maintaining Your Premium Seller Status Premium Seller status is reviewed on a monthly basis. If you no longer meet the required performance standards, your Premium Seller badge may be temporarily revoked until all eligibility requirements are met again. To continue enjoying the programme benefits, you must consistently maintain your seller performance and account activity. Ter

To gain the trust and confidence of your buyers, here are the key practices every seller should follow. 1. Deliver Fast and Consistently Process orders as quickly as possible. Clearly state your expected delivery time. Inform customers immediately if delays occur. Note: Customers often judge top-up sellers primarily on speed and reliability. 2. Deliver What You Promise Accurately describe your products or services. Use clear photos and honest listings. Meet promised delivery timelines. 3. Maintain Professional Communication Confirm order details before processing. Send proof of completion after delivery. Remain respectful, even if customers are impatient. Keep buyers updated when issues occur. 4. Build a Positive Track Record Encourage satisfied customers to leave reviews. Ma

KALEOZ is committed to providing a convenient and reliable digital marketplace for gamers worldwide. Our platform connects buyers and sellers, offering customers easy access to a wide range of gaming products and services. Here are five key features of KALEOZ: Reach More Buyers KALEOZ connects sellers with both domestic and international customers, giving them access to a wider customer base. Our global payment channels make it convenient for customers worldwide to purchase products and make withdrawals. Our established online presence also helps increase product visibility and reach more potential buyers. Secure Transactions KALEOZ provides a secure environment for customers to buy and sell gaming products and services online. Security measures are in place to help detect potentially suspicious activity and support a safer and more reliable experience for buyers and sellers

If you have successfully cancelled an order, you may be wondering what happens to the payment you made. This guide explains everything you need to know. Where will my Refund be Returned After I Cancel an Order? Once the order is successfully canceled/refunded it will be refunded immediately back to your KALEOZ account balance. You may check your KALEOZ balance by clicking on "My Account" Note: Once an order has been refunded, the original processing fees paid during the purchase are not refunded. Can I use my KALEOZ balance for future purchases? Yes. You can use the KALEOZ balance to place a new order on our site. Orders placed using your KALEOZ balance will not incur additional processing fees. Here's a short guide on how to use the balance to pay for orders: Search for the product you wish to purchase and click "Add t

Your items’ descriptions must be relevant and concise according to the item you’re selling. Please make sure that the information provided is correct to prevent any possible misunderstanding or inconvenience to buyers. It is always good to include your online time and downtime according to your local timezone so that the buyer would know when to expect you to deliver the items or respond to their KChat inquiries. Check HERE for seller rules and regulations.

Razer Gold Wallet is the unified virtual credit for gamers worldwide, available for over 42,000 games and entertainment titles. Use Razer Gold to buy games and in-game content to get more bang for your buck—including getting rewarded with Razer Silver and exclusive game deals.Note: Razer Gold Wallet on KALEOZ is ONLY available for Malaysians using MYR currency. Razer Gold Wallet cannot be used for topping up your KALEOZ balance.Follow these simple steps below to pay with Razer Gold Wallet:Step 1: Add your desired product to your shopping cart. Then, in your shopping cart, click "PAY NOW" to proceed to the next page.Step 2: Select "Online Payment" > "Razer Gold Wallet" as your payment method > click on "Pay Now" to proceed. Step 3: You will be directed to the Razer Gold checkout page. You should review your order and check all the details before clicking "Proceed To Checkout". Step 4: Follow the on-screen instructions to complete the payment. Once completed, please allow the payme

On KALEOZ platform, there are multiple ways to contact KALEOZ Customer Service and Support. 1. KALEOZ Support - Visit the "Contact Us" page, and click on the "KALEOZ Support" button to initiate a chat with KALEOZ support. 2. Support Message - Click on the "Support Message" option to send a new message to KALEOZ. - A customer service officer will respond to your message within 24 hours. 3. Facebook Messenger/Instagram Direct - You can also reach out to us by sending a message via Facebook Messenger or Instagram Direct. 4. KALEOZ Email - If you are unable to contact us through the above options, you can email us at [email protected]. Function Buttons in KALEOZ Support Chatbox: 1. Send Button: To send your message in the chatbox, type your message and click on the arrow button. This will send your message to the KALEOZ Support. 2. Attach Button (Bottom Left): The button located at the bottom left of the chatbox allows you to attach a picture or screenshot. Clicking on this button wi

If you accidentally clicked on "Delivered" without actually delivering the order, don't worry. There are steps you can take to resolve the situation. Please follow the guidelines below: 1. If You Have the Product: If you have the requested product to trade, you can initiate the trade in-game with the buyer just as you normally would. Proceed with the transaction as usual to complete the order. 2. If You Don't Have the Product: If you no longer have the product to trade or you have run out of stock, follow these steps: a. Communicate with the Buyer:- Reach out to the buyer and explain the situation. Let them know that you accidentally marked the order as "Delivered" without actually delivering the product.b. Request a Refund:- Ask the buyer to click on the "Request refund" option. This will initiate the refund process.c. Agree to Refund:- As the seller, you should click on the "Agree refund" option to confirm the cancellation of the order and proceed with the refund process. NOTE: Rem

To ensure the safety and compliance of our platform, we are committed to preventing money laundering and other illegal activities. Here are some important points you need to know:Please ensure that your account information is true, accurate, and up to date. If there are any changes to your account information, please update it promptly.If your transactions involve significant amounts, we may require you to provide certain information for KYC (Know Your Customer) verification, such as identification documents, transaction records, etc.Avoid engaging in transactions with unknown or untrusted individuals, and do not use your account for money laundering or any other illegal activities.We continuously monitor transactions and account activities. If we detect any suspicious activity, we may temporarily suspend your account or transactions for further verification or investigation. In serious cases, we reserve the right to permanently freeze your account and the funds within it.

We have received reports of social media accounts pretending to be KALEOZ. To maintain a safe trading environment, we urge all users to be cautious of impersonation scams occurring outside our platform. What’s the Risk? Scammers may create fake profiles or pages claiming to represent our platform. Their goal is to mislead users into: - Sharing sensitive account or personal information - Making payments or trades outside our official website - Clicking on malicious links or downloading harmful files Such actions can lead to financial loss, identity theft, and compromised account access Our Commitment to Safety - We do not use third-party agents or intermediaries - All transactions and communication must occur only on our official platform - Any request for payment or trade outside our system is fraudulent If you receive messages from individuals claiming to be our representatives outside the platform, DO NOT engage. Report them to our support team immediately. Tips to Stay Safe - Inte

1. Why is my payment attempts failed? Kindly note that our system uses a fraud solution to manage our credit card payments via Stripe. This solution uses AI and machine learning algorithms to determine whether accepting the payment is safe. The payment tends to fail/decline if our system detects a higher risk. 2. My payment goes through on the first order but is declined for the following order. Why was that?Due to circumstances beyond our control, our system tends to let your first credit/debit card payment get passed it much more easily.  If you managed to pay your first order but failed to make consecutive payments, we would advise you not to try more than 3 times of payment attempts in a short period of time after being rejected. This is to avoid being blocked by the system after a frequently failed payment. 3. What can I do to increase the chances of payment going through?Kindly verify your phone number and billing address first. Doing so will raise the chance

If you're taking a break or are temporarily unable to accept orders, you can use the Close Store feature. This feature allows you to temporarily close your KALEOZ store without affecting your account data or seller status. While your store is closed: All of your product listings will become inactive. Buyers will not be able to place new orders. You can still log in and access your KALEOZ account as usual. You can choose one of the following options: Manually open or close your store. Schedule your store to open and close automatically based on your business hours. Option 1: Manually Open or Close Your Store Step 1 Log in to your KALEOZ account and go to My Product. Step 2 Click Close Store to temporarily close your store. Step 3 When you're ready to resume selling, click Open Store at any time. Option 2: Schedule Your Store Hours Step 1 Enable Schedule Store Hours. Step 2 Set your business operating hours (UTC+08:00) and click Save.

1. Offline Payment Method - Fund Transfer via Internet Banking/ATM/CDM If your funds have been successfully debited from your bank account or cash has been transferred, please save or take a screenshot of the payment receipt as proof. Contact our Kaleoz Support via LiveChat immediately to claim your order payment. All manual transfer payments require contacting our support team to proceed with order collection. 2. Online Payment Method - Credit/Debit Card, Cryptocurrency, E-wallets, etc. If your payment was successfully deducted but your Kaleoz order status under "My Orders" remains unpaid or expired, the possible reasons are: (a) Pre-Authorized Payments (Failed Transactions) Your bank may temporarily hold the payment while waiting for confirmation from the merchant. If our Kaleoz Support confirms the transaction was unsuccessful, the payment should be returned to your account within a few days, depending on your bank’s processing time. (b) Payment Processing Delays Some payments

After paying for your order, you should contact the respective seller on KChat to proceed with your order. You can click on the chatbox to start chatting with the seller. Additional info: A BLUE dialogue box means that the seller is online, a GREY dialogue box means that they are offline.Please note that in some cases the seller might not be able to respond to you immediately due to various reasons. We advise checking for the seller's availability before placing an order by contacting the seller.

It's possible that the payment you're referring to has been stopped by the payment source. When a payment is stopped, it may be a pattern associated with a higher-than-normal risk detected by the internal security system. Failed payment may be caused by one of the reasons below: Insufficient balance in your bank account/card. Incorrect payment details entered.Payment might not be able to proceed if the mobile number is unverified.  Payment limit reached. You are advised to use alternative payment methods available by selecting your country. Declined by the bank. Contact the respective bank to inquire about the issue. If you still have issues with your payment, try using different payment methods. If you wish to further check on your payment issue, please contact KALEOZ Support via Kchat.