What is the KALEOZ Premium Seller Programme? KALEOZ exclusively selects premium sellers in recognition of their outstanding sales and customer service. As a Premium Seller, you will be identified by the "Premium Seller" badge, which will be displayed on your store and on all of your listed products. What are the benefits of being a KALEOZ Premium Seller? Receive a Premium Seller badge that decorates your username, visible on your store and all product listings to help you stand out. Improve the visibility of your product listings with the premium seller badge to boost shop exposure and increase the conversion rate. Exclusive access to certain product listings. What happens if I no longer meet the Premium Seller requirement after getting my Premium Seller status? If a Premium Seller fails to meet the certain requirements, the Premium Seller badge will be temporarily revoked until all the necessary criteria are met again. This badge status is updated monthly. Therefore, sellers m

Step 1: Go to the KChat Settings page.Step 2: You may save the frequently used message under the Quick Reply settings section. You can set up to 10 quick replies with a maximum of 250 words each. Step 3: Click "Save" once you have input the messages. Step 4: Start a chat on the KChat page. Click on the "Quick Reply" icon right beside the text box. Step 5: When the list of saved quick replies pops up, select the one you'd like to send. Step 6: Once a Quick Reply is selected, the message will be sent. Notes: You can add, remove or edit your quick replies by clicking the "Edit" icon.

Step 1: Click on the seller's username to check the seller's profile.Step 2: Seller's last active time will be shown here. "Leave message" means the seller is offline right now.Notes: Kindly place an order from the active seller to avoid long waiting times.

Step 1: Sign in to your KALEOZ account then click "My Account".Step 2: On the My Account page, you can check your account transactions in the "Transaction History" section as shown below.

There are two ways for the seller to check the buyer's purchase history from your store.1. Search for the buyer's username on the "My Sales Orders" page. 2. View the buyer's purchase history under the "Transaction" tab in Kchat.Step 1: Click on the bottom right chat bubble and enlarge the Kchat to a new tab.Step 2: Select the buyer of your choice and click on the "Transaction" tab.Step 3: You may now view the buyer's purchase history here. 

KALEOZ provides different kinds of payment channels for the convenience of customers from all countries to make payments. However, some of the service providers might charge certain processing fees on the transactions made, based on the agreed rate which can be found under the list of KALEOZ payment methods. As the processing fee for each payment method is different, it is excluded from the order price. Once you have selected the payment method, our system will automatically calculate the total price, including the processing fees. [Total Price = Order checkout price + Processing fees]Example: [i] Price before finalizing checkout: [ii] Fees applied after the user selected the payment method [Finalize]: 

If you were charged more than the merchant's total price when using a credit/debit card to pay for an order, there could be several reasons for this discrepancy. Here are some common explanations: Foreign Transaction Fees: If you made a purchase in a currency different from your card's native currency, your bank might charge a foreign transaction fee. This fee is usually a percentage of the transaction amount. Bank Fees: Some banks may charge fees for specific types of transactions or for using certain types of cards. Review your bank's fee schedule for more information. To resolve the issue, you should take the following steps: Check Transaction Details: Review the details of the transaction, including any email receipts or confirmation pages, to understand the charges better. Contact the Merchant: Reach out to us directly to inquire about the charges and seek clarification. Contact Your Bank: If the issue persists, contact your bank to discuss the charges and ask for an explanatio

The following Gift Card Terms and Conditions (this “Agreement”) describe the terms and conditions that apply to all Gift Cards (collectively, “Digital Goods”) that are purchased from KALEOZ. By purchasing, accepting, or using Digital Goods, you acknowledge and accept the terms and conditions of this Agreement. If you do not agree with this Agreement, do not purchase, accept, or use the Digital Goods.1. General1.1 By using a gift card(s) purchased from KALEOZ (referred to as the “Digital Goods”), you agree to abide by these terms and conditions (the “Digital Goods Terms”) in addition to the User Agreement for the Kaleoz.com website, which is incorporated herein by reference.1.2 In the event of any conflict between the Digital Goods Terms and the User Agreement, the provisions of the Digital Goods Terms will prevail.1.3 You should check the product description of the Digital Good for any specific terms, conditions, and expiry dates set by the Seller or merchant which KALEOZ will not assu

Step 1: Click on the flag at the top right corner of the KALEOZ page. Step 2: From the Country/Region menu, select your country or region. Step 3: Click save to update your region.

Your seller application will be rejected if:ID/Passport invalid.Blur image.The applicant's name doesn't match the ID/Passport.Multiple registrations.Violating rules and regulations.KALEOZ reserves the right to amend the seller application policy without prior notice.

To proceed with withdrawal verification, follow the steps below: Mouse over your KALEOZ account name, then click on “Withdraw funds”. Click on “Proceed withdrawal verification”. Upload the required verification documents and click on “Submit Withdrawal Account Verification”.*Notes: Your application will be processed within 24 hours.

Step 1: Proceed to "My Product".Step 2: Select the listing, then click "Edit item".Step 3: Set the purchase limit.

Razer Cash aims to provide a convenient solution to users of all circumstances. One of the options available is to pay through 7-Eleven! You can do so by following the steps below:Step 1: Select the products you wish to purchase, then proceed to the checkout page and choose Offline Payment > Physical Store > 7-ElevenStep 2: After clicking on "Create Payment", you'll be directed to the online secure payment page to proceed with the transaction. Review your order, check the box for the Terms of Service & Privacy Policy, then click "Pay Online".Step 3: A transaction ID and Verification Code will be shown on a receipt page for you. You can now pay for this order at any 7-Eleven outlet. We advise that buyers screenshot the receipt page and show it to the relevant 7-Eleven cashier for your own convenience.Step 4: After the cash payment is completed, please keep the payment receipt and contact our customer support via Kchat for payment confirmation.Step 5: Once the payment is made,

Follow these simple steps to attach an image in Kaleoz LiveChat seamlessly:Step 1: Click the [+] button at the bottom left of the chat box for expanded options.Step 2: Locate and click the "Image" icon among the options.Step 3: A window will appear for image selection. Please choose your desired image and upload it promptly.**Pro Tip for PC Users: Direct Image PasteFor our PC users, there's a handy shortcut. If you've taken a screenshot, you can paste it directly into the chat box for automatic uploading.

Cryptocurrency is an encrypted data string that denotes a unit of currency. It is monitored and organized by a peer-to-peer network called a blockchain. Follow these simple steps below to pay with Cryptocurrency: Step 1: Add the item you would like to purchase to your cart. Then click "Pay Now". Step 2: Choose "Online Payment" and select "Cryptocurrency". Then proceed with "Pay Now". Important Note: Cryptocurrency payments are NOT refundable. You must ensure that the transaction amount keyed in or displayed is correct before confirming the transaction. Once confirmed, the transaction cannot be revoked, canceled, or refunded. Step 3: You will be redirected to the checkout page. You may choose your preferred cryptocurrency to pay for the order. Step 4: You're required to enter your full name (as in your Passport or ID card) in order to comply with the regulations. Step 5: You will need to complete the transaction by using the address or QR code generated.Step 6: You will be redirect

Your items’ descriptions must be relevant and concise according to the item you’re selling. Please make sure that the information provided is correct to prevent any possible misunderstanding or inconvenience to buyers. It is always good to include your online time and downtime according to your local timezone so that the buyer would know when to expect you to deliver the items or respond to their KChat inquiries. Check HERE for seller rules and regulations.

As a seller on KALEOZ, you must comply with all local laws and regulations, as well as our platform's policies regarding prohibited activities. Specifically, sellers are prohibited from engaging in any illegal activities, including but not limited to: 1. Selling products or services obtained through illegal means, such as hacking, cheating, or exploiting game bugs or glitches. 2. Selling products or services that violate the terms and conditions of the game developers or publishers. 3. Engaging in unauthorized, illegal, or fraudulent transactions, including but not limited to using stolen credit cards or other forms of payment, and initiating chargebacks or refunds without proper justification, is not allowed in the charging service. Any attempt to use credit cards to charge for services in the charging service will result in the account being suspended or terminated. 4. Using KALOEZ to facilitate any illegal activities, including but not limited to money laundering. Any seller foun

About Sales Order Status guidelines You may click on "My Sales Orders" to check your sales order history. · Waiting Delivery - Paid order awaiting for the seller to deliver.Sellers will be given 72 hours to deliver the products/services. Otherwise, our system will refund the order automatically.- Click on the “Delivered” button once you've delivered the goods.- You may choose "Refund to Buyer" if you're unable to deliver the goods or the buyer request to refund the order. (To avoid bad reviews from buyers).· Waiting Confirmation - Delivered order waiting for the buyer to confirm the delivery.For security reasons and in accordance with the KALEOZ Protect policy, sellers need to wait for buyers to click 'Order Received' after completing an order.- The system will automatically mark a delivered order as completed after 72 hours (3 days).- Sellers may contact the buyer through KChat to inform the delivered order and ask for a good review.· Refunding - Buyer requested a refund for an order.