Search User Guide
Where can I find recently added game top-ups on KALEOZ?
Staying updated on the latest game top-ups is essential for every gamer. KALEOZ frequently adds new options, but locating them quickly can be challenging. This guide provides simple and clear steps to help you find the most recently added game top-ups with ease.
Go to the official KALEOZ website.
Scroll down the homepage until you reach the section labeled 'New Games'.
Click on the game you are interested in to open its product page and view all available listings.
Note: We recommend checking this section regularly as our catalog is updated frequently. If you cannot find a specific game, you can also use the search bar at the top of the page to check for its availability.
How do I proceed with withdrawal verification?
To proceed with withdrawal verification, follow the steps below:
Mouse over your KALEOZ account name, then click on “Withdraw funds”.
Click on “Proceed withdrawal verification”.
Upload the required verification documents and click on “Submit Withdrawal Account Verification”.*Notes: Your application will be processed within 24 hours.
Where to find my Role ID for Never After?
Never After is an adventure mobile RPG game based on Grimms' Fairy Tales, published by NetEase Interactive. Embark on adventures in the vast fairy tale world, where you'll meet familiar characters such as Little Red Riding Hood, and write a new storyline for fairy tales with them.
Purchase your Never After Diamonds at the lowest price from our trusted KALEOZ sellers to enhance your gaming experience. Users only need to provide the Role ID.
Check this out on where to find your Never After Role ID:
Step 1. Launch your Never After mobile game. Click on the avatar on the top left of the main screen.
Step 2. Your Role ID can be found here. Click on the "Copy" logo to copy your Role ID.
Where can I find my Role ID for Hello Café?
Hello Café is a simulation game published by VNGGames International. Become the mastermind behind the cutest coffee shop in town! Whip up your dream brews and sprinkle a dash of charm to create a cafe for the whole city.
Purchase your Diamonds at the lowest price from our trusted KALEOZ sellers to enhance your gaming experience. Users only need to provide the Role ID.
Check this out on where to find your Hello Café's Role ID:
Step 1: Launch your Hello Café mobile game.
Step 2: Click on your profile picture on the top left corner of the main screen.
Step 3: Your Role ID can be found here.
How to find Ensemble Stars Music User ID?
Ensemble Stars!! Music, the all-direction immersive mobile rhythm game, the essential sequel of Ensemble Stars! Basic, will be released soon! Idols from Yumenosaki Academy start their brand-new journey. You will surely find your ideal type among all 49 stylish, shining stars!
Purchase your ES Points at the lowest price from our trusted KALEOZ sellers to summon stylish idols and purchase costumes for the idols from the shop. Users only need to provide the User ID.
Here is a quick guide to find Ensemble Stars Music User ID
Step 1 : Tap on the idol icon on the left top corner.
Step 2 : Your UID will be displayed on the left top.
Step 3: Tap on "Copy" to copy your UID.
How to pay using iDEAL [EUR] in KALEOZ?
Follow these simple steps below to pay with iDEAL [EUR]:
Step 1 : Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page.
Step 2 : Under "Online Banking" category, select "iDEAL [of your choices]" then click on Pay Now to proceed.
Step 3 : Kindly follow the on-screen instructions to complete the whole transaction. Once the transaction is completed, please allow the payment gateway to re-direct you back to our website to fully complete the transaction.
Step 4 : After you're redirected back to our website, you may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.
How to find Squad Busters Player ID?
Are you excited to conquer challenges in Squad Busters? To make the most of your gaming experience with recharge services on Kaleoz, you'll need your unique Player ID.
Follow these easy steps to find your Player ID:
Open Squad Busters on your device and log in to your account.
Head to your profile by tapping the icon in the top left corner.
Your Player ID will be displayed clearly in your profile details.
Copy your Player ID by tapping on it or using the copy feature.
How to find AU3 Dance Star User ID?
Are you ready to groove in the vibrant world of AU3 Dance Star? To elevate your dance experience with recharge services on Kaleoz, you'll need your unique User ID.
Here’s how to find your User ID:
Fire up AU3 Dance Star on your device and log in to your account.
Navigate to your profile by tapping the icon in the upper left corner.
Your User ID will be prominently displayed in your profile information.
Tap on your User ID to copy it or use the copy function provided.
How to pay using KakaoPay [KRW] in KALEOZ?
Follow these simple steps below to pay with KakaoPay [KRW]:
Step 1 : Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page.
Step 2 : Select "Online Payment" under E-wallets category, select "KakaoPay" then click on "Pay Now" to proceed.
Step 3 : Once clicked, you will be directed to the Rapyd KaKaoPay page. Kindly follow the instructions provided to make the payment. Once the transaction is completed, please allow the payment gateway to re-direct you back to our website to fully complete the transaction.
Step 4 : After you're re-directed you back to our website, you may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.
How to find Zenless Zone Zero User ID?
Ready to dive into the action-packed world of Zenless Zone Zero? To boost your gaming experience with recharge services on Kaleoz, you’ll need your unique User ID.
Here’s how you can find your User ID:
Launch Zenless Zone Zero on your device and sign in to your account.
Tap the Menu icon located at the top left corner of your screen.
Your User ID will be displayed on your personal homepage.
Tap on your User ID or use the copy function to save it.
How to find my Kumu Live User ID?
Kumu Live is a pinoy community platform where you can just hang out, explore the many livestreams the Kumunity has to offer, meet and chat with fellow Filipinos all around the world. Join the coolest Pinoy live streaming community!
Enhance your interactive experience by purchasing Kumu Coins to buy virtual gifts for your favorite live streamers. Purchase your Kumu Coins at the lowest price from our trusted KALEOZ sellers. Users only need to provide the Kumu User ID (Kumu Username).
Check this out on how to find your Kumu Live User ID:
Step 1. Launch your Kumu Live app.
Step 2. Your User ID is located right above your profile pic.
Step 3. You may double confirm your User ID by clicking on "Edit Profile", your Username was your Kumu User ID.
How to pay using Samsung Pay [KRW] in KALEOZ?
Follow these simple steps below to pay with Samsung Pay [KRW]:
Step 1 : Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page.
Step 2 : Select "Online Payment" under "E-wallets" category, select "Samsung Pay" then click on Pay Now to proceed.
Step 3 : Only clicked, you will be directed to the payment page. You can pay by entering your phone number or by scanning the QR code provided.
Step 4 : After the payment is successfully paid, you will be redirected back to our website. You may contact the seller to deliver your order. You may
check your order status under the KALEOZ profile "My Orders" section.
How to change my account email address?
If you’ve recently changed your email address and need to update your Kaleoz account, the process is quick and straightforward. Just follow the step-by-step instructions below to successfully refresh your contact details and ensure you keep receiving important notifications.
Note:Your email can only be updated once every 90 days.
Steps to Follow
Visit the following link: https://member.seagm.com/ucp/security/info
In the Email section, select the [Modify email] option to begin updating your contact information.
To proceed, you'll need to complete a quick two-factor authentication (2FA) check. Simply click Send verification code to receive your verification code.
How to pay using LinkAja [IDR] in KALEOZ?
Follow these simple steps below to pay with LinkAja [IDR]:
Step 1 : Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page.
Step 2 : Select "Online Payment", under "E-Wallets" select "Link Aja'" then click on "Pay Now" to proceed.
Step 3 : Once clicked, you're required to enter your national identity card number for verification. Kindly enter your national identity card number in the space provided then click "Continue Payment".
Step 4 : Kindly follow the on-screen instructions to make the payment. Once the transaction is completed, please allow the payment gateway to re-direct you back to our website to fully complete the transaction.
Step 5 : After you're re-directed back to our website, you may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.
How to pay using Lawson [JPY] in KALEOZ?
Follow these simple steps below to pay with Lawson [JPY]:
Step 1 : Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page.
Step 2 : Select "Online Payment" under "Japan Cash Payment" category, select "Lawson" then click on Pay Now to proceed.
Step 3 : Once clicked, you will be provided with a group of numbers to proceed with the payment at the Lawson store. The guide was also provided at the below of the numbers.
Note : The account number provided can only be used once. A new group of numbers will be provided for the next order made.
Step 4 : After the payment is successfully paid, you will be redirected back to our website. You may contact the seller to deliver your order. You may
check your order status under the KALEOZ profile "My Orders" section.
How to pay using Pipay [USD] in KALEOZ?
Follow these simple steps below to pay with Pipay [USD]:
Step 1 : Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page.
Step 2 : Select "Online Payment" under "E-Wallets" category, select "Pipay" then click on "Pay Now" to proceed.
Step 3 : Once clicked, you will be directed to the Pipay iPay88 merchant page to complete the transaction. On the payment page, kindly enter your PiPay wallet number in order to proceed.
Step 4 : Kindly follow the on-screen instructions to make the payment. Once the transaction is completed, please allow the payment gateway to re-direct you back to our website to fully complete the transaction.
Step 5 : After you're re-directed you back to our website, you may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.
I have made payment successfully but my order status shows unpaid.
1. Offline Payment Method - Fund Transfer via Internet Banking/ATM/CDM
If your funds have been successfully debited from your bank account or cash has been transferred, please save or take a screenshot of the payment receipt as proof. Contact our Kaleoz Support via LiveChat immediately to claim your order payment. All manual transfer payments require contacting our support team to proceed with order collection.
2. Online Payment Method - Credit/Debit Card, Cryptocurrency, E-wallets, etc.
If your payment was successfully deducted but your Kaleoz order status under "My Orders" remains unpaid or expired, the possible reasons are:
(a) Pre-Authorized Payments (Failed Transactions)
Your bank may temporarily hold the payment while waiting for confirmation from the merchant. If our Kaleoz Support confirms the transaction was unsuccessful, the payment should be returned to your account within a few days, depending on your bank’s processing time.
(b) Payment Processing Delays
Some payments
How do I change my account phone number?
If you’ve recently changed your mobile number and need to update the details on your Kaleoz account, don’t worry—the process is quick and straightforward. Simply follow the step-by-step instructions below to successfully update your information.
Note: Your mobile number can only be updated once every 90 days.
Steps to Follow
Visit the following link: https://member.seagm.com/ucp/security/info
In the Mobile Number section, select the option labeled [Modify phone] to start updating your mobile number.
To proceed you will need to verify your identity using one of the available verification options. Select your preferred method and click [Send Verification Code].