Search User Guide
Why is my KALEOZ account suspended?
These are the most common reasons for account suspension:
1. Creating multiple accounts
- One user only allowed to possess only ONE account. Creating more than one will result in the suspension of all your accounts.
- Sharing of payment accounts or credit cards with another member.- Letting your friends access their accounts on your computer or device.- Encourage friends or relatives to create their own accounts rather than let them use yours.- Access your account via Cyber Cafe PCs.
2. Suspicious Activity
- Using VPN, TOR, Game Boosters, or proxies when accessing our website.- Using a disposable email address during registration.- Using VOIP phone number during registration.
3. Submitting fraudulent disputes for delivered orders.
4. Provide offsite and personal offers to other KALEOZ users.
5. Violating terms in the User Agreement.If you wish to restore your suspended account, you may email us at [email protected]
How to find my Bigo ID and Verification code for Bigo Live?
BIGO LIVE is a popular global free live stream app and platform! BIGO Technology has developed proprietary artificial intelligence and machine learning into the application. The AI features are used to enhance user engagement and experience during live streaming. Millions of talented broadcasters, dancers, singers, foodies, comedians live-stream in BIGO LIVE. Watch 24/7 great live streams, such as live gaming, live music, and live chatting, similar to Periscope, Houseparty. Viewers can support their favourite broadcasters with in-app gifts, and some extremely popular broadcasters use the app as full-time employment.Bigo Diamond are an in-app currency paid for with real money, and you can acquire the Diamonds by placing an order with our trustable sellers. Besides, you may use the Diamonds to support your favourite broadcaster through in-app gifts.Check this out on how to find your BIGO ID and Verification Code: Launch your BIGO LIVE app. Click the button in the bott
How to pay using PromptPay Bank Transfer (THB) in KALEOZ?
What is PromptPay?
PromptPay is a mobile payment service in Thailand that allows users to make secure and convenient transactions using their mobile phone numbers or National ID numbers. It is an electronic funds transfer system that enables individuals to send and receive money in Thai Baht (THB) using their smartphones or digital devices. PromptPay is widely accepted at various merchants, including retail stores, online platforms, and service providers throughout Thailand. It provides a convenient and cashless payment option for users, promoting digital financial transactions in the country.
Follow the steps to pay using PromptPay Bank Transfer
Step 1: Select the desired product on the KALEOZ platform, and then click on "Pay Now".
Step 2: You will be redirected to the payment checkout page by clicking "Pay Now".
Step 3: On the checkout page, choose "PromptPay Bank Transfer" from the Bank Transfer category under "Online Payment." Click on "Pay Now" to proceed.
Step 4: You will be tak
How do I track my order status?
Step 1: Go to "My Orders" after logging in to your KALEOZ account.Step 2: Choose the order status you wish to see.
Step 3: Click the Order ID KXXXXXXX to see more details of the specific order.
Order status might be shown as below:
Waiting Payment - Orders awaiting payment. Unpaid orders will expire after 1 hour if no payment is made.
Waiting Delivery - Orders that have been paid for and awaiting delivery from the seller.
Waiting Confirmation - Orders that have been delivered by the seller and awaiting confirmation from the buyer.
Refunding - Orders that have been canceled. Any payments made are returned to your KALEOZ balance.
Deleted - Orders that have been deleted by the user.Expired - Unpaid orders that have expired after the 1-hour period.
Boosting Service: Extending Delivery Time to 7 Days
Boosting Service sellers now have an extended 7-day delivery period. This means they have a full week to complete and deliver orders to their customers. After delivery, customers still have 3 days to confirm their orders. This adjustment recognises the unique complexity of Boosting Services and gives sellers the time they need to deliver quality results.
KALEOZ Gift Card FAQ
What is a KALEOZ Gift Card?
Kaleoz gift card is a digital gift card that can be used to purchase game top-ups and other digital goods and services from Kaleoz Marketplace. Kaleoz Gift Cards are available in a variety of denominations and can be purchased using various payment methods, including credit cards, debit cards and other e-wallets. To use a Kaleoz gift card, users need to purchase the corresponding Kaleoz gift card based on the currency registered in their account.
Where can I buy KALEOZ Gift Cards?
Kindly click HERE.
Will KALEOZ Gift Card PINs expire?
Yes. KALEOZ Gift Card codes are valid for two (2) years from the date of purchase. Be sure to redeem it before it expires!
Can I refund the balance from a KALEOZ Gift Card?
No. The balance is non-refundable & non-transferable.
How do I redeem a KALEOZ Gift Card PIN?
Step 1: Login to your KALEOZ Account and proceed to "My Account".
Step 2: Click on "Top Up Account Balance".
Step 3: Click on "KALEOZ Gift Ca
Which payment methods are supported by KALEOZ?
KALEOZ accommodates various types of payment methods. Here are the steps to check all available payment methods based on the currency you selected.
Step 1 : Once you have logged in to our website, click on 'Payment Methods' located above the search bar to explore all available payment options.
Step 2 : Click on the currency selector and choose your country’s currency from the list to view the available payment methods.
Note: Processing fees will be displayed and applied when you proceed to the payment page. You may reach out to our KALEOZ support team if you have any further inquiries or need assistance.
Topping up your KALEOZ Balance with a Razer Gold prepaid card
Here are the simple steps to top up your KALEOZ Balance with Razer Gold Cards:Step 1: Log in to your KALEOZ account, then go to "Account Balance Top Up".Step 2: Choose "Top up via Prepaid Card - Razer Gold Pin". The system will direct you to Razer Gold PIN top up page.Step 3: Key in the "Serial Number" and "PIN". Next, tick the "I'm not a robot" box and answer the authentication prompt. Once you're done, click "Next" to proceed.Step 4: You have successfully topped up your KALEOZ balance! You would also have earned Razer Silver, which can be used to redeem various rewards. You can click on "Redeem Now" to view a full list of claimable rewards.
Step 5: You may also check your KALEOZ account balance at My Account.
Important notice:Service charges will be applicable for Razer Gold Top Up. You may check HERE for a list of payment methods and their respective processing fees.
How to pay using Pi Pay [USD] in KALEOZ?
What is Pi Pay?
Pi Pay is a mobile payment and digital wallet platform in Cambodia. Launched in 2017, it enables users to make payments, transfers, and manage funds via a mobile app. Pi Pay promotes financial inclusion through digital technology, especially in developing countries like Cambodia. Users can link their bank accounts, facilitating transactions like shopping, bill payments, and transfers. It also offers features like mobile top-up and prepaid cards. Pi Pay's presence contributes to Cambodia's digital finance growth, providing a convenient and secure solution for smartphone users without traditional bank accounts.
Follow the steps to pay using Pi Pay
Step 1: Select the desired product on the KALEOZ platform, and then click on "Pay Now".
Step 2: You will be redirected to the payment checkout page by clicking "Pay Now".
Step 3: On the checkout page, choose "Pi Pay" from the E-Wallets category under "Online Payment." Click on "Pay Now" to proceed.
Step 4: Fill in your pho
Is there a notification when new orders come?
Of course, KALEOZ will send a notification email once you have a new order come in. Thus, you should turn on the email app notification on your mobile phone so that you can process orders quickly.
How to find DC Worlds Collide Player ID?
About DC Worlds Collide Welcome to DC Worlds Collide! Crime Syndicate members have invaded Earth! Stand up and battle alongside some of DC’s most powerful characters! Batman, Superman, Wonder Woman, and other classic Super Heroes & Super-Villains from DC are at your command! Collect & upgrade your Super Heroes & Super-Villains and win with strategy in idle battles! Punish & defeat the Crime Syndicate with visually stunning hero ultimates and restore peace & order on Earth! We're counting on your heroics: you're stronger than you think you are! Fight alongside your super-team in this RPG world of cards!How to find DC Worlds Collide Player ID?Step 1: Tap the profile.Step 2: Your Player ID is displayed.
How do I set up my trading password?
You're required to enter the trading password when making a payment using your KALEOZ balance. Here are the steps to help you set up a trading password.
Step 1: Click on your username, then go to the 'User Control Panel' and select 'My Profile'.
Step 2: Find "Security" and then click on "Change Password".
Step 3: Click on 'Security' in the left-hand menu, scroll down to find 'Trading Password,' and then click 'Set Payment Password'.
Step 4: You can choose to receive the verification code via email, SMS, or WhatsApp. After selecting your preferred method, click 'Send Verification Code'.Step 5: Enter a 6-digit numerical trading password of your choice, then click 'Save Password'.
Note: You're advised to change your trading password regularly to ensure the security of your account funds. You can change your trading password by repeating the steps above. If you have any further inquiries or need assistance, feel free to contact our KALEOZ support team.
How to find my Free Fire ID?
Garena Free Fire (FF) is known as a popular survival shooting game. It is similar to games such as PUBG Mobile. Therefore, players can also use various weapons to lead their teammates, with survival as the goal and be the last one standing. Free Fire direct top-up diamonds provide you with the best gaming experience. Free Fire's in-game currency is called diamonds and can be used to buy excellent accessories for your character or weapon skins. In addition, you can participate in Luck Royale and Diamond Spin to obtain various unique character skins, weapon skins, weapon upgrades, and even cosmetics.You can top-up Free Fire Diamonds from our list of trusted sellers at KALEOZ.com in a safe, secure environment and at the lowest price; only the Free Fire player ID is required. Here's the way to find your Free Fire Player ID:Use your account to login to the game.Click on your avatar in the top-left corner.Your Free FIre Player ID will be displayed.
How to find Ghost Story: Love Destiny Role ID?
Embark on a romantic journey in Ghost Story, where each gamer not only embodies their class or character but also carries an emotional backstory. From relationship development to surreal romance, gamers can experience the essence of true love within the game.
Purchase Jades and Passes at the lowest price from our trusted KALEOZ sellers to upgrading and strengthen your character to defeat your opponents! Users only need to provide the Role ID.
Here is a quick guide to find Ghost Story: Love Destiny Role ID
Step 1 : Launch the game and choose to log in your account using Google, Play Now, or Facebook.
Step 2: Tap the avatar icon in the upper left corner. Your profile will appear.
Step 3 : Tap on the setting icon and select "Copy ID" to copy your Role ID.
How to find Hyper Front Role ID?
About Hyper FrontHyper Front (Project M) is a 5v5 hero-based FPS game on mobile by Netease. Intense PvP competition, Employ advanced weapons and command unique hero abilities to create tactical opportunities. Exciting, precise, and realistic battle experience! To enhance your adventure and compliment your gameplay, you can buy Hyper Front Star Quartz from our list of reputable sellers here at Kaleoz.com in a safe secure environment and at cheap rates.How to buy Hyper Front Star Quartz :Select the goods of Hyper Front.Click “PAY NOW” to make a payment.After payment, notify the seller via Kchat and wait for your item to be delivered.Check this out on how to find your Hyper Front Role ID :Launch your Hyper Front mobile game.Click on your avatar in the top-left corner (Profile Page).Your Role ID will be displayed.
How do I change my region setting?
Step 1: Click on the flag at the top right corner of the KALEOZ page.
Step 2: From the Country/Region menu, select your country or region.
Step 3: Click save to update your region.
Seller Level Rating and Sales Fees
KALEOZ charges small Sales Fees of each item sold by default.
These can be reduce by selling more and getting good ratings from buyers.
Sales Fees may vary depending on the games/products.
How to buy TikTok (Dou Yin) Coin?
About TikTok (CN):TikTok (Chinese: 抖音;Dǒuyīn) is the destination for mobile videos. On TikTok, short-form videos are exciting, spontaneous, and genuine. Whether you’re a sports fanatic, a pet enthusiast, or just looking for a laugh, there’s something for everyone on TikTok. All you have to do is watch, engage with what you like, skip what you don’t, and you’ll find an endless stream of short videos that feel personalized just for you. From your morning coffee to your afternoon errands, TikTok has videos that are guaranteed to make your day.About TikTok(CN) Coin:TikTok(CN) Coins are an in-app currency paid for with real money. You can buy gifts for your favourite creators and Diamonds with Coins to give to someone as appreciation for their work or to say thank you.How to buy Tiktok(CN) Coin? Select the TikTok Coin denomination. Enter your TikTok User ID. Add to cart and proceed to the payment page. Once payment is made, notify the seller via Kchat and wait for your T