Search User Guide
How to pay using GCash [PHP] in KALEOZ?
Follow these simple steps below to pay with GCash [PHP]:
Step 1: Choose your products in KALEOZ and then click "Pay Now" to be directed to the checkout page.
Step 2: On the Payment page, select Online Payment, under E-wallets, choose "GCash" and then click "Pay Now" to proceed.
Step 3: Once clicked, the system will pop out a box for you to enter your national identity card number for verification. Kindly enter your national identity card number and click "Continue Payment".
Step 4: Kindly follow the on-screen instructions to make the payment. Once the transaction is completed, please allow the payment gateway to be re-direct back to our website to fully complete the transaction.
Step 5: Once the transaction is completed, you may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.
KALEOZ Seller Assistant FAQ
The Seller Assistant feature allows sellers to recruit an assistant
to help manage sales orders, products, and buyer communication through KChat.
How to Recruit a Seller Assistant on KALEOZ
To recruit a seller assistant, please follow the steps below.
Step 1: Open My Assistant
Click on your username and select
My Assistant from the drop-down menu.
Step 2: Send the Invitation
Enter the email address of the person you wish to recruit
in the User email address field, then click
Send.
Important Note:
The invited user must have a registered KALEOZ account.
Step 3: Accept the Invitation
Once t
How do I leave a message for KALEOZ? What is Support Message?
Support Message is another way for users to leave messages to KALEOZ. We recommend that users use Kchat instead of support messages to get quicker responses. Click HERE if you wish to leave us a message.*Please note that you are only able to leave us the font message in Support Message. Kindly contact us through Kchat if you wish to send us a picture/screenshot.Here's a short guide on how to use Support Message.Step 1. Go to "Support Message". Click "Send New Message to KALEOZ".Step 2. Type in the message then clicks "Send Message". You will receive our response shortly.
How to pay using QRIS [IDR] in KALEOZ?
Follow these simple steps below to pay with QRIS [IDR]:
Step 1: Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page.
Step 2: On the Payment page, select Online Payment, choose "QRIS" and then click "Pay Now" to proceed.
Step 3: Once clicked, a QR code will be generated for the order created and should only be used for payment ONCE.
Step 4: Scan the QR Code above with your QRIS Account in order to proceed with the payment.Note: The payment will expire in 1 hours. You will have to create a new payment if the payment is expired.
Step 5: Once the transaction is completed, you may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.
How to pay using Payco [KRW] in KALEOZ?
Follow these simple steps below to pay with Payco [KRW]:
Step 1 : Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page.
Step 2 : Select "Online Payment" under "E-wallets" category, select "Payco" then click on Pay Now to proceed.
Step 3 : Once clicked, you will be directed to the Payco page. Kindly key in your login details or log in via app.
Step 4 : After you're logged in, check and confirm the payment amount and then click on "Pay".
Step 5 : After the payment is successfully paid, you will be redirected back to our website. You may contact the seller to deliver your order. You may
check your order status under the KALEOZ profile "My Orders" section.
How to pay using Maybank QRPay in KALEOZ?
Follow these simple steps below to pay with Maybank QRPay:
Step 1: Choose your products in KALEOZ and then click "Pay Now" to be directed to the checkout page.
Step 2: Select Maybank QRPay under the Online Payment section and click on "Pay Now" to proceed.
Step 3: Once clicked, a Maybank QRPay Code will be displayed.
Step 4: Kindly log in to your Maybank app from your mobile phone. Then, select the QRPay payment option and scan the QR code displayed at checkout.
Step 5: After you had scanned the QR code, a confirmation page will be displayed. Kindly confirm the details and click "Pay" to complete the transaction.
Step 6: Once the transaction is completed, you may contact the seller via KChat to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.
How can I top up my KALEOZ balance?
The KALEOZ Account Balance is a virtual currency that you can use to purchase game reload services, gift cards, and in-game virtual goods on KALEOZ.
You can top up your KALEOZ balance using the payment methods available on our platform by following the steps below.
I) What are the steps to top up my KALEOZ balance?
Step 1: Log in to your account, click on your username, and then select 'My Account'.
Step 2: Click on 'Top Up Account Balance,' or use this link to go directly to the page.
Step 3: Enter the amount and click 'Top up'.
Step 4: Choose your preferred payment method and complete the payment accordingly.
Step 5: Once the payment is complete, you're able to pay your order by selecting "KALEOZ Account Balance".
Note: You can check and pay using your KALEOZ balance by referring to this guide here.
II) Why am I unable to top up my KALEOZ balance?
Due to the laws and regulations of individual countries, buyers using certain currencies may be unable to top up their KALEOZ
How to pay using E Money [USD] in KALEOZ?
Follow these simple steps below to pay with E Money [USD]:
Step 1: Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page.
Step 2: On the checkout page, select "Online Banking" then select "e money" under E-Wallet section and click on 'Pay Now".
Step 3: Once clicked, you will be directed to the E Money merchant page to complete the transaction.
Step 4: On the payment page, you will be requested to enter your eMoney account phone number and validate the number through the OTP code in order to proceed your payment.
Step 5: Kindly follow the on-screen instructions to complete the transaction. Once the transaction is completed, please allow the payment gateway to re-direct you back to our website to fully complete the transaction.
Step 6: After you're redirected back to our website, you may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.
How to pay using Acleda Bank [USD] in KALEOZ?
Follow these simple steps below to pay with Acleda Bank [USD]:
Step 1: Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page.
Step 2: On the checkout page, select "Online Banking" then select "Acleda" and click on "Pay Now".
Step 3: Once clicked, you will be directed to the Acleda iPay88 merchant page to complete the transaction. On the payment page, you will be requested to enter your card number and validate the card in order to proceed.
Step 4: Kindly follow the on-screen instructions to complete the transaction. Once the transaction is completed, please allow the payment gateway to re-direct you back to our website to fully complete the transaction.
Step 5: After you're redirected back to our website, you may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.
How to pay using AMK Bank [USD] in KALEOZ?
Follow these simple steps below to pay with AMK Bank [USD]:
Step 1: Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page.
Step 2: On the checkout page, select "Online Banking" then select "AMK" and click on "Pay Now".
Step 3: Once clicked, you will be directed to the AMK iPay88 merchant page to complete the transaction. On the payment page, you will be requested to enter your card number and validate the card in order to proceed.
Step 4: Kindly follow the on-screen instructions to complete the transaction. Once the transaction is completed, please allow the payment gateway to re-direct you back to our website to fully complete the transaction.
Step 5: After you're redirected back to our website, you may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.
How to pay using FamiPay Ewallet [JPY] in KALEOZ?
Follow these simple steps below to pay with FamiPay Ewallet [JPY]:
Step 1 : Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page.
Step 2 : Select "Online Payment" under "E-Wallets" category, select "Famipay" then click on "Pay Now" to proceed.
Step 3 : Once clicked, you will be directed to the FamiPay website, kindly enter your FamiPay phone number and password then click login to proceed.
Step 4 : Kindly follow the on-screen instructions to make the payment. Once the transaction is completed, please allow the payment gateway to re-direct you back to our website to fully complete the transaction.
Step 5 : After you're re-directed you back to our website, you may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.
How to pay using EPS (Netpay) [EUR] in KALEOZ?
Follow these simple steps below to pay with EPS (Netpay) [EUR]:
Step 1 : Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page.
Step 2 : Under "Online Banking" category, select "EPS (Netpay)" then click on Pay Now to proceed.
Step 3 : Once clicked, kindly enter your bank name, code/ BIC and click on "Weiter zum Bezahlen" to continue.
Note: You may key in the first alphabet of your bank, and a list of bank names will be shown,
kindly select the one you need.
Step 4 : Once selected the bank of your choice, you will be directed to the payment page of the relevant bank. Kindly enter the login information to continue.
Step 5 : Kindly follow the on-screen instructions to make the payment. Once the transaction is completed, please allow the payment gateway to re-direct you back to our website to fully complete the transaction.
Step 6 : After you're redirected back to our website, you may contact the seller to deliver your ord
How to pay using Pi Pay [USD] in KALEOZ?
What is Pi Pay?
Pi Pay is a mobile payment and digital wallet platform in Cambodia. Launched in 2017, it enables users to make payments, transfers, and manage funds via a mobile app. Pi Pay promotes financial inclusion through digital technology, especially in developing countries like Cambodia. Users can link their bank accounts, facilitating transactions like shopping, bill payments, and transfers. It also offers features like mobile top-up and prepaid cards. Pi Pay's presence contributes to Cambodia's digital finance growth, providing a convenient and secure solution for smartphone users without traditional bank accounts.
Follow the steps to pay using Pi Pay
Step 1: Select the desired product on the KALEOZ platform, and then click on "Pay Now".
Step 2: You will be redirected to the payment checkout page by clicking "Pay Now".
Step 3: On the checkout page, choose "Pi Pay" from the E-Wallets category under "Online Payment." Click on "Pay Now" to proceed.
Step 4: Fill in your pho
How to change my account email address?
If you’ve recently changed your email address and need to update your Kaleoz account, the process is quick and straightforward. Just follow the step-by-step instructions below to successfully refresh your contact details and ensure you keep receiving important notifications.
Note:Your email can only be updated once every 90 days.
Steps to Follow
Visit the following link: https://member.seagm.com/ucp/security/info
In the Email section, select the [Modify email] option to begin updating your contact information.
To proceed, you'll need to complete a quick two-factor authentication (2FA) check. Simply click Send verification code to receive your verification code.
How to pay using Bakong KHQR [USD] in KALEOZ?
Follow these simple steps below to pay with Bakong KHQR [USD]:
Step 1: Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page.
Step 2: On the Payment page, select Bakong KHQR under the online banking via E-wallets section and click on "Pay now" to proceed.
Step 3: Once clicked, you will be provided with a QR code to proceed with payment.
Note: The given QR code can only be used ONCE per order.
Step 4: After scanning the QR code, please log in to your Bakong KHQR wallet and scan the QR code to complete the transaction.
Step 5: Once the transaction is completed, you may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.
How to pay using Samsung Pay [KRW] in KALEOZ?
Follow these simple steps below to pay with Samsung Pay [KRW]:
Step 1 : Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page.
Step 2 : Select "Online Payment" under "E-wallets" category, select "Samsung Pay" then click on Pay Now to proceed.
Step 3 : Only clicked, you will be directed to the payment page. You can pay by entering your phone number or by scanning the QR code provided.
Step 4 : After the payment is successfully paid, you will be redirected back to our website. You may contact the seller to deliver your order. You may
check your order status under the KALEOZ profile "My Orders" section.
How do I check and pay using my KALEOZ balance?
I) Checking KALEOZ BalanceLogin to your KALEOZ account and then go to "My Account". The KALEOZ balance will be shown under the "I am Buyer" category.II) Pay using KALEOZ Balance Step 1: Choose your products in KALEOZ and then click "Pay Now" from your shopping cart to be directed to the next page.
Step 2: Select “Pay with KALEOZ Account Balance,” and enter your six-digit numeric Payment PIN to complete the payment.Note: If you forgot your Payment PIN, you may refer to this guide to reset your Payment PIN. If you're still unable to reset your password, kindly contact our KALEOZ Support via Kchat for further assistance.
How to pay using DuitNow QR Code in KALEOZ?
Follow these simple steps below to pay with DuitNow QR Code:
Step 1: Choose your products in KALEOZ, then click "PayNow" to be directed to the checkout page.
Step 2: Select DuitNow QR under the Online banking section and click on "Pay Now" to proceed.
Step 3: Once clicked, a DuitNow QR Code will be displayed.
Step 4: Kindly log in to your preferred Mobile Banking or eWallet app. Then, select the DuitNow payment option and scan the DuitNow QR displayed in checkout.
Step 5: After you had scanned the QR code, a confirmation page will be displayed. Kindly confirm the details and click "Pay Now" to complete the transaction.
Step 6: Once the transaction is completed, you may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.