Search User Guide
How do I leave a message for KALEOZ? What is Support Message?
Support Message is another way for users to leave messages to KALEOZ. We recommend that users use Kchat instead of support messages to get quicker responses. Click HERE if you wish to leave us a message.*Please note that you are only able to leave us the font message in Support Message. Kindly contact us through Kchat if you wish to send us a picture/screenshot.Here's a short guide on how to use Support Message.Step 1. Go to "Support Message". Click "Send New Message to KALEOZ".Step 2. Type in the message then clicks "Send Message". You will receive our response shortly.
KALEOZ Customer Service and Support Contact Guide
On KALEOZ platform, there are multiple ways to contact KALEOZ Customer Service and Support.
1. KALEOZ Support
- Visit the "Contact Us" page, and click on the "KALEOZ Support" button to initiate a chat with KALEOZ support.
2. Support Message
- Click on the "Support Message" option to send a new message to KALEOZ.
- A customer service officer will respond to your message within 24 hours.
3. Facebook Messenger/Instagram Direct
- You can also reach out to us by sending a message via Facebook Messenger or Instagram Direct.
4. KALEOZ Email
- If you are unable to contact us through the above options, you can email us at [email protected].
Function Buttons in KALEOZ Support Chatbox:
1. Send Button:
To send your message in the chatbox, type your message and click on the arrow button. This will send your message to the KALEOZ Support.
2. Attach Button (Bottom Left):
The button located at the bottom left of the chatbox allows you to attach a picture or screenshot. Clicking on this button wi
How to find Pokemon UNITE Support ID?
Get ready to team up and battle it out in Pokémon UNITE! To take full advantage of recharge services on Kaleoz, you'll need your unique Support ID.
Here's how to find it:
Launch Pokémon UNITE on your device and log in to your account.
Tap the avatar icon in the top left corner of the main screen, then scroll down and tap the settings icon.
Click on "Account Settings", and your Support ID will be displayed.
Tap on the Support ID or use the copy option to save it.
How do I enable KChat message notifications?
To enable KChat message notifications, please follow these steps:Step 1: Login to your KALEOZ account > Click on "KChat" icon & expand chat.
Step 2:
Within the expanded chat section, click on the "Setting" icon.
Step 3:
In the settings menu, you will find three notification options:Play notification sound: Check this option if you want to receive an audible notification sound when new messages arrive.Enable browser notification: Check this option if you want to receive browser notifications for new KChat messages. This will display a pop-up notification on your screen.Enable offline notification: Check this option if you want to receive email or SMS notifications for new KChat messages when you are offline.Step 4: After checking the desired notification options, click on the "Save" button to save your settings.
How do I verify my phone number?
Step 1: Login to your KALEOZ account, then go to "My Profile".
Step 2: Under User Information, click "Set Mobile Phone".Step 3: Choose your Country/Region and enter a valid phone number. Click "send verification SMS" and wait for the verification code message on your phone.Step 4: Enter the verification code and click "Verify mobile phone number".Step 5: Congrats, you've completed the phone number verification step.Kindly contact our KALEOZ Support for further assistance if you're facing any problems.
How to find my Bigo ID and Verification code for Bigo Live?
BIGO LIVE is a popular global free live stream app and platform! BIGO Technology has developed proprietary artificial intelligence and machine learning into the application. The AI features are used to enhance user engagement and experience during live streaming. Millions of talented broadcasters, dancers, singers, foodies, comedians live-stream in BIGO LIVE. Watch 24/7 great live streams, such as live gaming, live music, and live chatting, similar to Periscope, Houseparty. Viewers can support their favourite broadcasters with in-app gifts, and some extremely popular broadcasters use the app as full-time employment.Bigo Diamond are an in-app currency paid for with real money, and you can acquire the Diamonds by placing an order with our trustable sellers. Besides, you may use the Diamonds to support your favourite broadcaster through in-app gifts.Check this out on how to find your BIGO ID and Verification Code: Launch your BIGO LIVE app. Click the button in the bott
How do I contact a seller?
To contact a seller on KALEOZ, you have multiple options to initiate a conversation using KChat. Here's a guide for contacting sellers:1. From the Product Listing Page:Click on "Chat with seller" below the seller's username to start a conversation with the seller directly. If the seller is offline, you will see "Leave message" instead. Click on it to leave a message for the seller.2. From the Product Page:After clicking on a specific product, navigate to the product page. In the bottom left corner of the page, you will find the seller's profile section. Look for the "Chat with Seller" (if the seller is online) or the "Leave Message" (if the seller is offline). Click on it to start a conversation with the seller directly.3. From the My Orders Page:Go to the "My Orders" page, where all your orders are displayed. Below the seller's username, you will find the KChat icon. Click on it to contact the seller directly.Additional info: A BLUE dialogue box means that the seller is online,
Is there a limit for how many items I can add to my shopping cart?
Yes, you can only add up to 5 items to your shopping cart. If you add more than five items, an error message shown in the figure below will be displayed.
How do I setup quick replies and use it in KChat?
Step 1: Go to the KChat Settings page.Step 2: You may save the frequently used message under the Quick Reply settings section. You can set up to 10 quick replies with a maximum of 250 words each.
Step 3: Click "Save" once you have input the messages.
Step 4: Start a chat on the KChat page. Click on the "Quick Reply" icon right beside the text box.
Step 5: When the list of saved quick replies pops up, select the one you'd like to send.
Step 6: Once a Quick Reply is selected, the message will be sent.
Notes: You can add, remove or edit your quick replies by clicking the "Edit" icon.
I did not get any SMS verification codes when processing payment. What can I do?
Here are some potential solutions to get your verification code, depending on your circumstances:
Make sure you have an active physical SIM and good coverage (notes: if eSim doesn't work, please contact the carrier for help)Make sure your service plan supports text message delivery.Wait 1 hour before you try again. If it's still unsuccessful, it's best to wait for 24 hours before trying again.
What is auto-reply and how do I setting it up?
Auto-reply is a feature that is available for sellers to use in Kchat. When enabled, an auto-reply message will be sent once the buyer initiates a conversation via KChat.How do I enable the auto-reply feature?Step 1: Go to the KChat Settings page.Step 2: Enable auto-reply at the bottom of the page.
Step 3: Customise the contents of your reply (up to 500 words).
Step 4: Click "Save" once done.
Why do I have to submit a selfie with ID card for seller verification?
You must complete verification in accordance with the regulations, and only verified sellers can conduct product sales services.Please feel free to reach out to KALEOZ Support or email us at [email protected] with any further comments, concerns, or suggestions you wish to share. You may chat with KALEOZ Support for further assistance.
Changing my email address and/or mobile phone number
After a user requests to change their email address/mobile number, KALEOZ requires additional identification before we can proceed. This is intended to safeguard your KALEOZ account from potential financial crime, risks, or fraud.
Here is how to proceed:
Step 1: Contact the KALEOZ Support via KChat.
Step 2: Inform the reason that you want to change your email address/mobile number.
Step 3: KALEOZ Support will send a verification code to you.- Change email address: KALEOZ Support will send a verification code to your mobile number- Change mobile number: KALEOZ Support will send a verification code to your email address
Step 4: Inform the verification code you received to KALEOZ Support.
Step 5: After updating to a new email address/mobile number you need to do:- New email address: reset password before login to your account.- New mobile number: re-verify your mobile number.
How do I check the seller last active time?
Step 1: Click on the seller's username to check the seller's profile.Step 2: Seller's last active time will be shown here. "Leave message" means the seller is offline right now.Notes: Kindly place an order from the active seller to avoid long waiting times.
Can I request for KALEOZ to make a new game listing if I can't find it on the website?
Of course! If you would like to sell a product or service for a specific game but it is not listed on our website, just tell us!
Please contact our KALEOZ support team via Kchat or email us at [email protected] and provide us the URL to the official game site of the product/service you'd like to sell.
I have made payment successfully but my order status shows unpaid.
1. Offline Payment Method - Fund Transfer via Internet Banking/ATM/CDM
If your funds have been successfully debited from your bank account or cash has been transferred, please save or take a screenshot of the payment receipt as proof. Contact our Kaleoz Support via LiveChat immediately to claim your order payment. All manual transfer payments require contacting our support team to proceed with order collection.
2. Online Payment Method - Credit/Debit Card, Cryptocurrency, E-wallets, etc.
If your payment was successfully deducted but your Kaleoz order status under "My Orders" remains unpaid or expired, the possible reasons are:
(a) Pre-Authorized Payments (Failed Transactions)
Your bank may temporarily hold the payment while waiting for confirmation from the merchant. If our Kaleoz Support confirms the transaction was unsuccessful, the payment should be returned to your account within a few days, depending on your bank’s processing time.
(b) Payment Processing Delays
Some payments
Payment via Stripe (Credit/Debit Card)
About StripeStripe is a payment gateway that accepts the majority of Credit/Debit cards with a total of 135 currencies. Payments through Stripe are more fast, simple, secure and lower the chance of payment failure without adding operational complexity. In order to protect each transaction, Stripe Payment used best-in-class security tools and practices to maintain a high level of security. Currency SupportedAll currency that is available in KALEOZ is supported for Credit/Debit Card payment via Stripe.Processing FeesRegarding processing fees, kindly check here.Bank Supported via StripeStripe supported the majority of bank debit/credit cards worldwide. What if the card was declined via Stripe during the transaction?During the transaction, if the error is shown during checkout "Your card does not support this type of purchase", kindly contact card issuer support for further assistance.Below is the reason for this error:a) Some debit/credit cards have restrictions on cross-border
How to Redeem a Roblox Gift Card?
Note: Roblox Gift Cards can only be redeemed in a browser at Roblox.com/redeem - they can't be redeemed in the Roblox mobile app or any video game console.Step-by-Step Instructions: 1. Go to the Roblox Redemption Page. 2. Log in to your Roblox account. 3. Redeem the Gift Card: - Enter the PIN code in the provided field. - Click "Redeem" to proceed.
- A success message will appear once the credit has been successfully added to your account. By following these steps, you can easily redeem your Roblox Gift Card and enjoy your new credit.