Search User Guide
Becoming a seller on KALEOZ
To become a seller, follow the steps below:
Step 1: In the navigation panel, click on "Become a Seller".
Step 2: Click on "Start Earning" and link to the Seller Verification form below.
Step 3: Fill in the form with your FULL NAME, DOCUMENT/NUMBER, ADDRESS, and TAX INFORMATION (if applicable) exactly as it appears on your Identity Card, Passport, Driver's License, or Residence Permit.
Step 4: After filling in all the details, click on "Submit Seller Verification".
Step 5: You will need to click on the "LINK to complete seller verification" to proceed with document submission.
Step 6: Follow the instructions to submit your documents for Seller Verification.Step 7: Get ready for your video selfie!NOTE: If you accidentally "Cancel" the pop-up message for accessing your microphone and camera, don't panic. You may click the reverse arrow to go back to Step 6.Step 8: Within 24 hours, you will receive a notification regarding your application. Get ready to st
How to make payment via Boost e-wallet [MYR] in KALEOZ?
Boost is an e-wallet that you can use to pay without the hassle of using physical cash. Boost is proudly Malaysia’s homegrown lifestyle e-wallet app that is both secure and rewarding. When it comes to topping up on the Boost, it’s as easy as one, two, three! Boost is now partners with 17 banks such as Maybank, CIMB, RHB Bank, Public Bank, Hong Leong Bank, and many more.
Note: Boost pay is only available in Malaysian Currency (MYR).
Step 1: Choose the product you want to purchase on the KALEOZ site, then add it to the shopping cart.
Step 2: In your shopping cart, click on "Pay Now" to be directed to the payment checkout page.
Step 3: On the checkout page, click "Online Payment" and select "Boost" under the E-Wallets category. Then, click on "Pay Now" to proceed.
Step 4: A QR Code will be generated. Kindly login to your Boost Apps to proceed with payment.
Step 5: In your Boost account, kindly click on the "Scan" icons located in the middle of the menu on the bottom page.
S
Why was my seller application rejected?
We understand that having your seller application rejected can be
frustrating. To help you better understand the possible reasons,
we have listed some common issues that may result in a seller
application being rejected.
1. Incomplete or Inaccurate Information
Some of the information you submitted may be missing, incorrect,
or inconsistent with your official documents. For example, if the
name on your submitted identification document does not exactly
match the name provided in your application, we may not be able
to verify your identity.
We recommend carefully reviewing your application, correcting any
errors, and resubmitting the form with complete and accurate
information.
How do I make a payment via PayNow (SGD) in KALEOZ?
Note:
1. A processing fee is automatically applied at checkout. The applicable fee may vary and is subject to change without prior notice.
2. PayNow (SGD) is only available when Singapore Dollar (SGD) is selected as the payment currency for the Singapore region.
3. Ensure that your Virtual Private Network (VPN) is disabled before proceeding with checkout.
Step 1: Select your products on KALEOZ, then click "PayNow" to proceed to the checkout page.
Step 2: Select PayNow as your payment method, then click "Create Payment."
Step 3: You will be redirected to the Tazapay PayNow payment page.
Step 4: Follow the on-screen instructions to complete your payment. After the transaction is successful, wait for the payment gateway to automatically redirect y
How do I pay using Touch n Go eWallet on KALEOZ?
Touch 'n Go eWallet is a Malaysian digital wallet and online payment platform. Go cashless with simple, fast, and secure transactions in just minutes with TnG.Touch 'n Go eWallet on KALEOZ is only available for Malaysians using MYR currency. It cannot be used for topping up your KALEOZ balance.
Follow the simple steps below to pay with TnG:
Step 1: Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page.
Step 2: On the checkout page, look for the "Online Payment" section and select "Touch n Go eWallet" as your preferred payment method, then select "Pay now".
Step 3: The QR code will be displayed as example below. Launch your TNG eWallet app and tap 'Scan' icon to scan the QR code.
Step 4: Tap on "Pay" and then key in your 6-digits TnG transaction PIN to complete the payment.
Step 5: Once the payment is complete, you will be redirected back to the Payment Information page. You can check your order status by clicking on "My Orders" as shown in the pic
The seller marked my paid order as delivered, but I haven’t received it
You can try reaching out to the seller via Kchat for order fulfillment. If the seller doesn't respond, please click "Request Refund" on the order details page. Should the seller refuse to issue a refund, you may escalate the issue to the KALEOZ Support Team for further investigation.
Notes: Buyers have a 72-hour window to dispute an order marked as "Waiting Confirmation." If no action is taken within that period, the order will automatically be marked as successfully delivered.
How to Request a Refund for a "Waiting Confirmation" Order:
Step 1: Go to the "My Orders" page and click on the order number (e.g., KXXXXXXX) to open the order details.Step 2: Initiate the refund process by clicking on "Request Refund".Step 3: Select your refund reason and provide additional details about your refund request in the "Refund Description" field, then click "Submit Refund Request". Step 4: After submitting the refund request, the seller has 24 hours to respond. If there is no respon
How to Reset Your KALEOZ Password
If you’ve forgotten your KALEOZ password, don’t worry resetting your password is quick and easy. This guide will walk you through the steps to reset your KALEOZ password so you can regain access to your account safely and securely.
Step 1: Go to the top right corner of the page and click 'Login/Sign Up'. You will then be redirected to the KALEOZ login/sign-up page.
Step 2: In the 'Sign in to KALEOZ' section, click 'Forgot password?' to be redirected to the password reset page.
Step 3: Enter the email address associated with your KALEOZ account, then click 'Send Verification Code' to receive your verification code.
Step 4: Please log in to your email account and locate the message containing the verification code in your inbox.
Note: If you have not received the verification code email, kindly follow the steps below to troubleshoot the issue.
Check your spam or junk folder as the verification code email may sometimes end up there.
Ensure the email address associated with your
How to use Multiple Edits feature to manage bulk product listings?
Managing a diverse product inventory can be a demanding task, especially when you need to make changes to multiple items simultaneously. This is where the "Multiple Edits" feature comes into play. It is used to edit essential product details for a selected group of items all at once, eliminating the need to edit each item individually.This guide will walk you through two methods: "Export and Edit" and "Edit Directly on Kaleoz." Both methods are designed to make your product management more efficient and hassle-free.Method 1: Export and EditStep 1: Go to the "My Product" page and filter the products you want to edit. Click on "Multiple Edits Download" to export an Excel file.Step 2: Open the downloaded Excel file. The following product details can be modified for each product:Package Size: The quantity or amount of the product that is included in a single unit.Unit Price: The price at which a single unit of the product is sold.Quantity: The number of units of the product available for p
FAQs: Purchasing Genshin Impact Genesis Crystals
Genesis Crystals are the in-game special currency for Genshin Impact. These can be used to purchase “Bundle” and redeem into "Primogems" and players can use them to draw special characters and weapons in "Wish".
1. Why is my Genesis Crystals does not reflect in the account even though the seller delivered the order?
Genesis Crystal is unable to be done between different platforms, therefore players who have registered an account on the PSN terminal cannot see the Genesis Crystal on the PSN device after recharging on the web page. You would need to Cross-Save the account in order to use the Genesis Crystals or convert as Primogems.
2. Why do I need to cross-save the account?
In order to activate the Genesis Crystals purchased from KALEOZ, you would need to cross-save your account in PC or Mobile Version. After that, convert the Genesis Crystals into Primogems on PC or Mobile, after conversion you can spend the Primogems in any of the PSN/PC/Mobile platforms.
3. How do I enable the
5 Tips for KALEOZ sellers
Whether you are a new or experienced seller, consistently providing
excellent service can help you attract more customers, build trust,
and increase sales. Follow these five best practices to improve your
seller performance and build a stronger reputation on KALEOZ.
1. Prioritize Customer Satisfaction
Providing a smooth and positive buying experience is essential for
building customer trust and encouraging repeat purchases.
Deliver Orders Quickly
Fast delivery is important to customers. Process and complete
orders as quickly as possible to provide a smooth buying experience.
If you are taking a break, temporarily unavailable, or out of stock,
use the Close Store feature to prevent customers
Why Was I Charged More Than the Total Price When Paying With Cryptocurrency?
Cryptocurrency payments sometimes come with extra fees because every transaction must be processed and verified on a blockchain network.
Unlike traditional payment systems that are handled by banks or payment providers, crypto transactions rely on miners or validators to confirm and secure the transfer.
Here are some possible reasons why you may have been charged more than the total order amount when using cryptocurrency as your payment method.
1. Network (Blockchain) Fees
Every cryptocurrency transaction is processed through the blockchain where miners or validators charge a fee to confirm the transaction.
This fee varies depending on network congestion—when the network is busy, the fee is higher.
2. Exchange or Platform Fees
If you’re making a purchase through a cryptocurrency app or exchange such as Binance or Coinbase, additional service fees may be charged for processing the
How to top up Cheap WeSing Kcoins in KALEOZ
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How to Top Up WeSing KCoins on KALEOZ – A Fast, Secure, and Affordable Recharge Guide
Recharge your KCoins effortlessly in just a few steps with a fast, safe, and trusted service.
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What Are WeSing KCoins and How Do They Work?
Kcoins are the official in-app virtual currency used within the WeSing karaoke application. They act as a digital form of money that users purchase with real currency to unlock premium features and participate in the app's social economy.
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How to Top Up Identity V Echoes on KALEOZ Safely and Affordably
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Recharge Echoes securely with our fast and reliable top-up service.
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NetEase’s Identity V is a thrilling 1 vs 4 asymmetrical mobile game! Step into a mysterious gothic world filled with suspense, secrets, and unexpected twists.
You’ll begin your journey as a detective who receives a mysterious letter inviting you to investigate an abandoned manor and uncover the truth behind a missing girl.
As you explore the manor and piece together the clues, you’ll find yourself drawn deeper into a story where nothing is quite as it seems. Are you ready to uncover the mystery?
With KALEOZ, topping up your Echoes is fast, secure, and hassle-free. Simply follow the guide below to find your User ID and top up your Echoes in
How to top up Kuroko's Basketball: SR Coupons on KALEOZ Safely and Affordably
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Recharge Your Kuroko's Basketball: SR Coupons Safely & Quickly
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Feel the thrill of Kuroko’s Basketball and turn every match into a showdown.
Kuroko’s Basketball Street Rivals is an exciting competitive mobile basketball game inspired by the popular Japanese anime Kuroko’s Basketball! Step onto the court and experience the intense action of the anime as you build and train your favorite characters, including Kuroko Tetsuya, Kagami Taiga, and other iconic players.
With a variety of exciting game modes to explore, there’s always a new challenge waiting for you. Whether you’re a longtime fan or new to the series, Kuroko’s Basketball Street Rivals lets you experience the thrill, teamwork, and unforgettable moment
How to Top Up Once Human Crystgin in KALEOZ
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Once, you were merely human. Now, you have the power to remake the world.
Once Human is a Strange Worlds Survival Game set in a strange, post-apocalyptic future. Unite with friends to fight monstrous enemies, uncover secret plots, compete for resources, and build your own territory. Once, you were merely human. Now, you have the power to remake the world.
Explore and Survive The World of Post-Apocalyptic Future
You wake up in the middle of nowhere, with danger all around you. From hostile monsters to limited food and clean water, you'll need to stay alert and prepared.
Stardust’s reach extends beyond living bein
How do I change my KALEOZ account language?
KALEOZ user could change their account language based on their preference.
Here are the steps for changing your account language.
Log in to your KALEOZ account.
Click on your Country/Region option on top left of the page.
A small pop-up window will appeared. Select the desired language, then click "Save Settings".
If you have any questions, please contact our Customer Support team.
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How do I change my account phone number?
If you’ve recently changed your mobile number and need to update the details on your Kaleoz account, don’t worry—the process is quick and straightforward. Simply follow the step-by-step instructions below to successfully update your information.
Note: Your mobile number can only be updated once every 90 days.
Steps to Follow
Visit the following link: https://member.seagm.com/ucp/security/info
In the Mobile Number section, select the option labeled [Modify phone] to start updating your mobile number.
To proceed you will need to verify your identity using one of the available verification options. Select your preferred method and click [Send Verification Code].
How to change my account email address?
If you’ve recently changed your email address and need to update your Kaleoz account, the process is quick and straightforward. Just follow the step-by-step instructions below to successfully refresh your contact details and ensure you keep receiving important notifications.
Note:Your email can only be updated once every 90 days.
Steps to Follow
Visit the following link: https://member.seagm.com/ucp/security/info
In the Email section, select the [Modify email] option to begin updating your contact information.
To proceed, you'll need to complete a quick two-factor authentication (2FA) check. Simply click Send verification code to receive your verification code.