Search User Guide
Gift Cards Terms and Conditions
The following Gift Card Terms and Conditions (this “Agreement”) describe the terms and conditions that apply to all Gift Cards (collectively, “Digital Goods”) that are purchased from KALEOZ. By purchasing, accepting, or using Digital Goods, you acknowledge and accept the terms and conditions of this Agreement. If you do not agree with this Agreement, do not purchase, accept, or use the Digital Goods.1. General1.1 By using a gift card(s) purchased from KALEOZ (referred to as the “Digital Goods”), you agree to abide by these terms and conditions (the “Digital Goods Terms”) in addition to the User Agreement for the Kaleoz.com website, which is incorporated herein by reference.1.2 In the event of any conflict between the Digital Goods Terms and the User Agreement, the provisions of the Digital Goods Terms will prevail.1.3 You should check the product description of the Digital Good for any specific terms, conditions, and expiry dates set by the Seller or merchant which KALEOZ will not assu
Seller Assistant FAQ
How to recruit a seller assistant on KALEOZ
To recruit a seller assistant, please refer to the steps below:
Click on your username as displayed and choose “My Assistant” from the drop-down list.
Insert the email address of the person you wish to recruit in the “User email address” box and click “Send”.
Once the recruitment email has been sent, the user will receive an invitation from you and the user is required to click “Accept” in order to become your seller assistant.
What is a seller assistant & what do they do?
A seller assistant can assist in managing orders, product management and also chat with the buyers via Kchat. Take note that the invitation is only valid for 24 hours.
Does the seller assistant require a registered KALEOZ account?
Yes, this is compulsory.
Can a user become a seller assistant of more than one seller?
No, this is not allowed.
Can a seller assistant apply to become a seller?
Once you become an assistant, you’re not eligible
How to find Lords Mobile IGG ID?
About Lords MobileLords Mobile combines open-space RPG, real-time strategy and world-building mechanics. Its gameplay consists of several game modes, the most notable of which are PVP-battles. Players should develop their own base and build an army in order to attack enemy bases, destroy them, seize resources and capture enemy leaders. Usually, players can attack only enemies from their own kingdom, but during the Kingdom War (KvK), all servers (sometimes, only one selected by system) are opened for attacks (excluding new servers which protected by shields). Players can attack monsters and other world bosses (Darknests) that periodically appear on the kingdom map in order to claim resources from them. Enhance your Lords Mobile adventure and compliment your game play by purchasing diamonds or gems from our list of trusted sellers here at KALEOZ.com in a safe secure environment and at cheap rates.How to buy Lords Mobile Diamonds:Select the goods of Lords Mobile.Click “PAY NOW” to make a
Paying via Razer Cash with 7-Eleven/Physical Store
Razer Cash aims to provide a convenient solution to users of all circumstances. One of the options available is to pay through 7-Eleven! You can do so by following the steps below:Step 1: Select the products you wish to purchase, then proceed to the checkout page and choose Offline Payment > Physical Store > 7-ElevenStep 2: After clicking on "Create Payment", you'll be directed to the online secure payment page to proceed with the transaction. Review your order, check the box for the Terms of Service & Privacy Policy, then click "Pay Online".Step 3: A transaction ID and Verification Code will be shown on a receipt page for you. You can now pay for this order at any 7-Eleven outlet. We advise that buyers screenshot the receipt page and show it to the relevant 7-Eleven cashier for your own convenience.Step 4: After the cash payment is completed, please keep the payment receipt and contact our customer support via Kchat for payment confirmation.Step 5: Once the payment is made,
How to pay using EPS (Netpay) [EUR] in KALEOZ?
Follow these simple steps below to pay with EPS (Netpay) [EUR]:
Step 1 : Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page.
Step 2 : Under "Online Banking" category, select "EPS (Netpay)" then click on Pay Now to proceed.
Step 3 : Once clicked, kindly enter your bank name, code/ BIC and click on "Weiter zum Bezahlen" to continue.
Note: You may key in the first alphabet of your bank, and a list of bank names will be shown,
kindly select the one you need.
Step 4 : Once selected the bank of your choice, you will be directed to the payment page of the relevant bank. Kindly enter the login information to continue.
Step 5 : Kindly follow the on-screen instructions to make the payment. Once the transaction is completed, please allow the payment gateway to re-direct you back to our website to fully complete the transaction.
Step 6 : After you're redirected back to our website, you may contact the seller to deliver your ord
When will I receive my refund for rejected Stripe Credit/Debit payment?
This refund went through in the form of a reversal. In the case of a reversal, you won't see a refund credit on your statement—you'll just see the original authorization drop off your statement entirely after a few days. There will be no payment and no refund. It'll appear as if the whole transaction never happened. Your bank should be able to confirm this for you.
How do KALEOZ protect for sellers?
Create a listing at KALEOZ marketplace without worrying and let KALEOZ handle all essential verification so you can focus on your trading.
In what circumstances sellers are covered by KALEOZ
When a buyer is trying to dispute an order, and you as a seller manage to provide a complete set of delivery proof based on our services requirement, the seller will be reimbursed.
All listings and account must be in line with our User Agreement
KALEOZ does not cover the following:
Unable to provide a complete set of delivery proof in the event of a trade dispute.
Any transactions made outside of KALEOZ online marketplace.
Incomplete order / Non-delivery order
Product or services not as described
When a seller is trying to scam or intentionally fraud a transaction. KALEOZ reserve the right to permanently suspend the seller account and any available sales withdrawal will be canceled.
Please note that this is not a product/services warranty.
How to find Pokemon UNITE Support ID?
Get ready to team up and battle it out in Pokémon UNITE! To take full advantage of recharge services on Kaleoz, you'll need your unique Support ID.
Here's how to find it:
Launch Pokémon UNITE on your device and log in to your account.
Tap the avatar icon in the top left corner of the main screen, then scroll down and tap the settings icon.
Click on "Account Settings", and your Support ID will be displayed.
Tap on the Support ID or use the copy option to save it.
How to find my Player ID for Tom and Jerry: Chase?
Tom and Jerry: Chase is a 1v4 casual mobile game where four mice have to face a cat on a specific map full of items. The game is officially licensed by Warner Bros. and presented by NetEase Games. The game perfectly recreates the art style of the original classic.
Enhance your gaming experience by purchasing Diamond top-up to buy Chase Pass, Characters, Skins and etc. Purchase your Diamond top-up at the lowest price from our trusted KALEOZ sellers. Players only need to provide the Player ID.
Check this out on how to find your Player ID:
Step 1. Launch your Tom and Jerry: Chase mobile game.
Step 2. Click on the avatar located in the top left corner of the main screen.Step 3. Your Player ID is located right under your Player Name.Note: Reload is only applicable to Android users.
Where's my Player ID for Alchemy Stars?
Alchemy Stars is a strategy RPG mobile game developed by Tourdog Studio of China and published by Tencent Games. Immerse yourself in a captivating fantasy world, with the finest voiceover cast bringing each beloved character to life in the fantasy world of Aurora.
Enhance your gaming experience by purchasing Lumocrystal top up to buy Lumamber to recruit your desired character and etc. Purchase your Lumocrystal top up at the lowest price from our trusted KALEOZ sellers. Players only need to provide the Player ID.
Check this out on how to find your Player ID:
Step 1. Launch your Alchemy Star mobile game.
Step 2. Your Player ID is located in the bottom left of the main screen, right under your player name.
Where can I find my Hunter ID for Love and Deepspace?
Love and Deepspace is an immersive and semi-realistic 3D dating simulation game developed by Papergames and published by INFOLD PTE. LTD.. The game features numerous appearance options and hundreds of makeup choices in the personalization suite. Moreover, players can create a digital replica of themselves by uploading a selfie and witnessing Papergames’ innovative technology get to work.
Purchase your Crystal and Aurum Pass at the lowest price from our trusted KALEOZ sellers to enhance your gaming experience. Users only need to provide the Hunter ID.
Check this out on where to find your Love and Deepspace ID:
Step 1: Launch your Love and Deepspace mobile game.
Step 2: Click on your player name on the top left corner of the main screen. Your Hunter ID can be found here.
FAQs: Purchasing Genshin Impact Genesis Crystals
Genesis Crystals are the in-game special currency for Genshin Impact. These can be used to purchase “Bundle” and redeem into "Primogems" and players can use them to draw special characters and weapons in "Wish".
1. Why is my Genesis Crystals does not reflect in the account even though the seller delivered the order?
Genesis Crystal is unable to be done between different platforms, therefore players who have registered an account on the PSN terminal cannot see the Genesis Crystal on the PSN device after recharging on the web page. You would need to Cross-Save the account in order to use the Genesis Crystals or convert as Primogems.
2. Why do I need to cross-save the account?
In order to activate the Genesis Crystals purchased from KALEOZ, you would need to cross-save your account in PC or Mobile Version. After that, convert the Genesis Crystals into Primogems on PC or Mobile, after conversion you can spend the Primogems in any of the PSN/PC/Mobile platforms.
3. How do I enable the
Offline Payment by Internet Banking Transfer, ATM Transfer and Cash Deposit Machine
KALEOZ accepts offline banking payments for several currencies. You can choose either manual online banking, ATM transfer, or cash deposit machine to manually deposit into our bank accounts.
(I) Payment by Manual Online Banking:
Go to your online banking website or App, and transfer the payment amount by using the bank account information shown in the order payment checkout.
Kindly key in our support email [email protected] in the recipient email when you make an online banking transfer to our bank account. This allows us to know that you are transferring payment to us.
Take a screenshot of your payment receipt or your transaction history for verification purposes.
Contact our KALEOZ Support via Kchat to verify and confirm your payment. Once your payment is claimed, the amount will be credited to your KALEOZ account. You may use the balance to pay for the order.
Example of the payment receipt:(II) Payment by ATM or Cash Deposit Machine:
Create an order, then choose offline payment v
Where is my User ID for Ludo Club?
Ludo Club is a free online multiplayer board game developed by Moonfrog. Ludo can be played with one dice or two dice, and the objective is to get all four counters to the center of the board.
Purchase your Ludo Coins and Cash at the lowest price from our trusted KALEOZ sellers to enhance your gaming experience. Users only need to provide the User ID.
Check this out on where to find your Ludo Club User ID:
Step 1. Launch your Ludo Club mobile game.
Step 2. Click on the "Setting" Icon on the top right corner of the main screen. Your User ID can be found here.
How to request a refund for Stripe Payments (Credit/Debit Card)?
You can request a cancellation or refund of your orders that are paid but non-completed, non-delivered, or non-disputed.
1. Where can I request a refund and what do I need to know?
You can find our KALEOZ Support via KaleozChat to provide your payment information. We will process the refund immediately upon your request. Refunds can be sent back only to the original payment method used in a charge (Bank or Card issuer), and the fees from the original charge aren’t returned. It’s not possible to send a refund to a different destination (e.g., another card or bank account).
Once the refund is initiated, it cannot be cancelled, and the refund takes approximately 5-10 business days depending on the bank. Stripe will send you an email notification once the refund is processed.
2. How do I track my refund?
You can request the Acquirer Reference Number (ARN) from our KALEOZ Support via KaleozChat to track your refund. An ARN is a unique number assigned to a card transaction as it moves thr
How to buy MapleStory R: Evolution Colored Diamonds?
How to buy MapleStory R: Evolution Colored Diamonds?
MapleStory R: Evolution is a role-playing game developed by RASTAR GAMES HK. Countless creatures live in the beautiful continent of Maple World. People live and work in peace and contentment. However, one day, a huge black hole appeared in the sky, breaking the peace, and the connection between human beings and civilization disappeared. The survivors united to form an adventure alliance to save the broken world. Besides, the game integrates battle, collection, cultivation, social interaction, and team battles. You can idle your character to battle and win a breeze.
How to buy MapleStory R: Evolution Colored Diamonds?
Select the colored diamonds denomination.
Choose the amount of colored diamonds package and enter your User ID.
Add to cart and proceed to the payment page.
Once payment made, kindly contact the seller via KChat to deliver your order.
Where to find User ID?
Log in to the game.
At the login interface click "A/C
How to find Punishing: Gray Raven Role ID and Server ?
Mankind is almost extinct. Earth has been conquered by a robotic army—the Corrupted—twisted and warped by a biomechanical virus known as The Punishing. As commandant of the Gray Raven unit, you are tasked with assembling the greatest cyborg soldiers to unravel the dark truths behind the Punishing virus in the world and lead them into battle to reclaim the Earth.
Purchase Rainbow Cards at the lowest price from our trusted KALEOZ sellers to summon and strengthen the characters to challenge armies of The Punishing. Users only need to provide the Role ID and Server.
Here is a quick guide to find Punishing: Gray Raven's Server
Step 1 : Launch the game and choose to log in using Guest ,Facebook or Google.
Step 2 : Tap on the bottom right to view available servers .
Step 3: After tap, list of servers will be shown you may choose the server that you would like to play on.
Here is a quick guide to find Punishing: Gray Raven Role ID
Step 1: Tap on top left to open your profile menu p
FAQs: KALEOZ Account Identity Verification
Important Note:[a] Please do not submit any personal information about yourself to anyone [such as other social platforms/networks] claiming to be from SEA Gamer Mall Sdn Bhd (“SEAGM”) or KALEOZ, nor respond to any communications from anyone other than the SEAGM/KALEOZ Official Site. If you are not sure, kindly contact our KALEOZ Support for further assistance.[b] Please do not upload your personal information to any public converter site such as postimages, Imgur, and much more. If you have difficulties submitting the documents, kindly contact our KALEOZ Support team via KChat for further assistance. 1. What is the KALEOZ account identity verification and why do I need to go through the process?KALEOZ account verification is basically on identity card and payment verification before completing the payment order process. This verification process is required to avoid possible online fraud or scams, credit card theft, and unauthorized access to one's payment accounts such as C