Search User Guide
Gift Cards Terms and Conditions
The following Gift Card Terms and Conditions (this “Agreement”) describe the terms and conditions that apply to all Gift Cards (collectively, “Digital Goods”) that are purchased from KALEOZ. By purchasing, accepting, or using Digital Goods, you acknowledge and accept the terms and conditions of this Agreement. If you do not agree with this Agreement, do not purchase, accept, or use the Digital Goods.1. General1.1 By using a gift card(s) purchased from KALEOZ (referred to as the “Digital Goods”), you agree to abide by these terms and conditions (the “Digital Goods Terms”) in addition to the User Agreement for the Kaleoz.com website, which is incorporated herein by reference.1.2 In the event of any conflict between the Digital Goods Terms and the User Agreement, the provisions of the Digital Goods Terms will prevail.1.3 You should check the product description of the Digital Good for any specific terms, conditions, and expiry dates set by the Seller or merchant which KALEOZ will not assu
The Importance of Identity Verification and eKYC
KALEOZ operates in jurisdictions governed by Anti-Money Laundering (AML) laws and regulations. To ensure compliance with both international standards and local legal requirements, and to cooperate effectively with financial authorities, we have implemented Know Your Customer (KYC) protocols. These measures include the verification of user identities, particularly when transactions involve foreign currencies.
The Role of eKYC in Our Verification Framework
Electronic Know Your Customer (eKYC) plays a vital role in our identity verification process, offering a secure and efficient method for confirming user information. Its importance to both KALEOZ and our user community is outlined below:
Enhanced Security
eKYC leverages advanced technologies such as facial recognition, document authentication, and database cross-checking to combat fraud and identity theft. These tools help mitigate the risk of unauthorized access and suspicious activity.
Regulatory Compliance
By employing eKYC, KALE
How to pay using PromptPay Bank Transfer (THB) in KALEOZ?
What is PromptPay?
PromptPay is a mobile payment service in Thailand that allows users to make secure and convenient transactions using their mobile phone numbers or National ID numbers. It is an electronic funds transfer system that enables individuals to send and receive money in Thai Baht (THB) using their smartphones or digital devices. PromptPay is widely accepted at various merchants, including retail stores, online platforms, and service providers throughout Thailand. It provides a convenient and cashless payment option for users, promoting digital financial transactions in the country.
Follow the steps to pay using PromptPay Bank Transfer
Step 1: Select the desired product on the KALEOZ platform, and then click on "Pay Now".
Step 2: You will be redirected to the payment checkout page by clicking "Pay Now".
Step 3: On the checkout page, choose "PromptPay Bank Transfer" from the Bank Transfer category under "Online Payment." Click on "Pay Now" to proceed.
Step 4: You will be tak
How to pay using Rabbit Line Pay (THB) in KALEOZ?
What is Rabbit LINE Pay?
Rabbit LINE Pay is a digital wallet that offers users the convenience of making both online and offline payments, transferring money to other LINE users, paying utility bills and motorway tolls, and purchasing cinema tickets. Rabbit serves as an offline payment platform, providing a seamless payment experience for both transit and retail customers. Presently, there are more than 7 million Rabbit Card holders and over 4,000 Rabbit Card readers, predominantly located in the Bangkok Metropolitan Region.
Follow the steps to pay using Rabbit LINE Pay
Step 1: Select the desired product on the KALEOZ platform, and then click on "Pay Now".
Step 2: You will be redirected to the payment checkout page by clicking "Pay Now".
Step 3: On the checkout page, choose "Rabbit Line Pay" from the E-Wallets category under "Online Payment." Click on "Pay Now" to proceed.
Step 4: You will be taken to the Rabbit LINE Pay page to continue with the payment process. Please log in to your
How to pay using Pi Pay [USD] in KALEOZ?
What is Pi Pay?
Pi Pay is a mobile payment and digital wallet platform in Cambodia. Launched in 2017, it enables users to make payments, transfers, and manage funds via a mobile app. Pi Pay promotes financial inclusion through digital technology, especially in developing countries like Cambodia. Users can link their bank accounts, facilitating transactions like shopping, bill payments, and transfers. It also offers features like mobile top-up and prepaid cards. Pi Pay's presence contributes to Cambodia's digital finance growth, providing a convenient and secure solution for smartphone users without traditional bank accounts.
Follow the steps to pay using Pi Pay
Step 1: Select the desired product on the KALEOZ platform, and then click on "Pay Now".
Step 2: You will be redirected to the payment checkout page by clicking "Pay Now".
Step 3: On the checkout page, choose "Pi Pay" from the E-Wallets category under "Online Payment." Click on "Pay Now" to proceed.
Step 4: Fill in your pho
Offline Payment by Internet Banking Transfer, ATM Transfer and Cash Deposit Machine
KALEOZ accepts offline banking payments for several currencies. You can choose either manual online banking, ATM transfer, or cash deposit machine to manually deposit into our bank accounts.
Please check the availability of offline banking payments for your currency here.
(I) Payment by Manual Online Banking:
Go to your online banking website or App, and transfer the payment amount by using the bank account information shown in the order payment checkout.
Kindly key in our support email [email protected] in the recipient email when you make an online banking transfer to our bank account. This allows us to know that you are transferring payment to us.
Take a screenshot of your payment receipt or your transaction history for verification purposes.
Contact our KALEOZ Support via Kchat to verify and confirm your payment. Once your payment is claimed, the amount will be credited to your KALEOZ account. You may use the balance to pay for the order.
Example of the payment receipt:(II)
How to pay using EPS (Netpay) [EUR] in KALEOZ?
Follow these simple steps below to pay with EPS (Netpay) [EUR]:
Step 1 : Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page.
Step 2 : Under "Online Banking" category, select "EPS (Netpay)" then click on Pay Now to proceed.
Step 3 : Once clicked, kindly enter your bank name, code/ BIC and click on "Weiter zum Bezahlen" to continue.
Note: You may key in the first alphabet of your bank, and a list of bank names will be shown,
kindly select the one you need.
Step 4 : Once selected the bank of your choice, you will be directed to the payment page of the relevant bank. Kindly enter the login information to continue.
Step 5 : Kindly follow the on-screen instructions to make the payment. Once the transaction is completed, please allow the payment gateway to re-direct you back to our website to fully complete the transaction.
Step 6 : After you're redirected back to our website, you may contact the seller to deliver your ord
How to pay using TrueMoney E-wallet (THB) in KALEOZ?
What is TrueMoney E-wallet?
TrueMoney E-wallet is a specific version of the TrueMoney E-wallet designed for users in Thailand. It is a digital payment solution that enables individuals to conduct financial transactions using the Thai Baht currency. With TrueMoney E-wallet, users can securely store and manage their Thai Baht funds, make online and offline payments in the local currency, transfer money to other users, pay bills, purchase goods and services, and even withdraw cash from authorized agents, all within the Thai financial ecosystem. It provides a convenient and efficient way for individuals in Thailand to handle their day-to-day financial transactions using their smartphones.
Follow the steps to pay using TrueMoney E-wallet
Step 1: Select the desired product on the KALEOZ platform, and then click on "Pay Now".
Step 2: You will be redirected to the payment checkout page by clicking "Pay Now".
Step 3: On the checkout page, choose "TrueMoney E-wallet" from the E-Wallets cat
Seller Assistant FAQ
How to recruit a seller assistant on KALEOZ
To recruit a seller assistant, please refer to the steps below:
Click on your username as displayed and choose “My Assistant” from the drop-down list.
Insert the email address of the person you wish to recruit in the “User email address” box and click “Send”.
Once the recruitment email has been sent, the user will receive an invitation from you and the user is required to click “Accept” in order to become your seller assistant.
What is a seller assistant & what do they do?
A seller assistant can assist in managing orders, product management and also chat with the buyers via Kchat. Take note that the invitation is only valid for 24 hours.
Does the seller assistant require a registered KALEOZ account?
Yes, this is compulsory.
Can a user become a seller assistant of more than one seller?
No, this is not allowed.
Can a seller assistant apply to become a seller?
Once you become an assistant, you’re not eligible
KALEOZ Customer Service and Support Contact Guide
On KALEOZ platform, there are multiple ways to contact KALEOZ Customer Service and Support.
1. KALEOZ Support
- Visit the "Contact Us" page, and click on the "KALEOZ Support" button to initiate a chat with KALEOZ support.
2. Support Message
- Click on the "Support Message" option to send a new message to KALEOZ.
- A customer service officer will respond to your message within 24 hours.
3. Facebook Messenger/Instagram Direct
- You can also reach out to us by sending a message via Facebook Messenger or Instagram Direct.
4. KALEOZ Email
- If you are unable to contact us through the above options, you can email us at [email protected].
Function Buttons in KALEOZ Support Chatbox:
1. Send Button:
To send your message in the chatbox, type your message and click on the arrow button. This will send your message to the KALEOZ Support.
2. Attach Button (Bottom Left):
The button located at the bottom left of the chatbox allows you to attach a picture or screenshot. Clicking on this button wi
Becoming a seller on KALEOZ
To become a seller, follow the steps below:
Step 1: In the navigation panel, click on "Become a Seller".
Step 2: Click on "Start Earning" and link to the Seller Verification form below.
Step 3: Fill in the form with your FULL NAME, DOCUMENT/NUMBER, ADDRESS, and TAX INFORMATION (if applicable) exactly as it appears on your Identity Card, Passport, Driver's License, or Residence Permit.
Step 4: After filling in all the details, click on "Submit Seller Verification".
Step 5: You will need to click on the "LINK to complete seller verification" to proceed with document submission.
Step 6: Follow the instructions to submit your documents for Seller Verification.Step 7: Get ready for your video selfie!NOTE: If you accidentally "Cancel" the pop-up message for accessing your microphone and camera, don't panic. You may click the reverse arrow to go back to Step 6.Step 8: Within 24 hours, you will receive a notification regarding your application. Get ready to st
How to make payment via Boost e-wallet [MYR] in KALEOZ?
Boost is an e-wallet that you can use to pay without the hassle of using physical cash. Boost is proudly Malaysia’s homegrown lifestyle e-wallet app that is both secure and rewarding. When it comes to topping up on the Boost, it’s as easy as one, two, three! Boost is now partners with 17 banks such as Maybank, CIMB, RHB Bank, Public Bank, Hong Leong Bank, and many more.
Note: Boost pay is only available in Malaysian Currency (MYR).
Step 1: Choose the product you want to purchase on the KALEOZ site, then add it to the shopping cart.
Step 2: In your shopping cart, click on "Pay Now" to be directed to the payment checkout page.
Step 3: On the checkout page, click "Online Payment" and select "Boost" under the E-Wallets category. Then, click on "Pay Now" to proceed.
Step 4: A QR Code will be generated. Kindly login to your Boost Apps to proceed with payment.
Step 5: In your Boost account, kindly click on the "Scan" icons located in the middle of the menu on the bottom page.
S
FAQs: Purchasing Genshin Impact Genesis Crystals
Genesis Crystals are the in-game special currency for Genshin Impact. These can be used to purchase “Bundle” and redeem into "Primogems" and players can use them to draw special characters and weapons in "Wish".
1. Why is my Genesis Crystals does not reflect in the account even though the seller delivered the order?
Genesis Crystal is unable to be done between different platforms, therefore players who have registered an account on the PSN terminal cannot see the Genesis Crystal on the PSN device after recharging on the web page. You would need to Cross-Save the account in order to use the Genesis Crystals or convert as Primogems.
2. Why do I need to cross-save the account?
In order to activate the Genesis Crystals purchased from KALEOZ, you would need to cross-save your account in PC or Mobile Version. After that, convert the Genesis Crystals into Primogems on PC or Mobile, after conversion you can spend the Primogems in any of the PSN/PC/Mobile platforms.
3. How do I enable the
Mastering Metal Slug: Awakening - A Guide to Obtaining Rubies
Metal Slug: Awakening breathes new life into the classic arcade game. Developed by TiMi Studios and published by VNG Games, it's set in 2026, where soldiers confront an evil organization.
What makes it thrilling? Updated graphics that blend nostalgia with modern flair, fresh gameplay mechanics like dodge rolls and grappling hooks, and a diverse cast of characters each with unique abilities. The action never stops, with various modes, cross-platform play, and an abundance of content.
Whether you're a Metal Slug fan or an action-game enthusiast, Metal Slug: Awakening is a must-play for its captivating blend of nostalgia and innovation. Join the battle and experience the evolution of a beloved franchise!
Uses of Ruby in Metal Slug: Awakening
Character Skins: Ruby can be used to purchase unique character skins, allowing you to customize your heroes' appearances.
Weapons: Acquire powerful weapons using Ruby to enhance your arsenal, giving you an edge in battles.
Equipment: Upgrade your
A Guide to PUBG Mobile UC: How to Get UC and What You Can Buy?
PUBG Mobile UC: The In-game Currency for Enhancing Gaming Experience
Introduction
PUBG Mobile UC, or PlayerUnknown's Battlegrounds Mobile Unknown Cash, is the in-game currency in PUBG Mobile, a highly popular battle royale game for mobile devices. In PUBG Mobile, UC plays a crucial role in enhancing the gaming experience by allowing players to unlock exclusive items, weapons, and cosmetic upgrades. In this article, we will explore the significance of PUBG Mobile UC and how it contributes to the overall enjoyment of the game.
Enhancing Gameplay with Exclusive In-game Items
PUBG Mobile UC provides players with the opportunity to acquire exclusive in-game items that significantly impact gameplay. These items include weapon skins, character outfits, emotes, advanced equipment, and vehicle skins. By obtaining these exclusive items, players can customize and personalize their characters and items, adding an element of excitement and satisfaction to the gameplay. Additionally, these items he