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Search User Guide

How do I make a purchase on KALEOZ?
1. Choose your game Sign in to KALEOZ or register a SEAGM ID on www.seagm.com. Choose the game you wish to browse by going to the BUY page or searching it directly from the search box. 2. Choose your item Use the filter to choose server, price and etc. Next, click the product title to go into the product page. Enter all the required information about your purchase and click “Add to cart”. 3. Complete checkout Check the items in your shopping cart and then click “Checkout” to make payment. 4. Receive Items Contact the seller via KChat to notify them of your order and wait for your item delivery.
Can I have multiple KALEOZ accounts?
Users are advised that only ONE KALEOZ account per individual is permissible. The platform strictly prohibits the creation of multiple accounts by the same person. Engaging in such activities will lead to the suspension of all associated accounts. It is crucial to maintain a single active account to ensure compliance with KALEOZ's policies and maintain a fair and secure trading environment. By adhering to this guideline, users contribute to fostering trust and transparency within the community. Should you require any assistance or encounter any issues with your existing account, please reach out to our KALEOZ Support for prompt resolution. We are dedicated to providing a seamless and reliable user experience for all KALEOZ users. Thank you for your cooperation in adhering to our account policy.
How do I check my order details?
Step 1: Login to your KALEOZ account. Mouse over your username to see your user panel then go to "My Orders".Step 2: You will see a list of all orders made. Find the order you wish to check and click on the order number (eg: KXXXXXXX). Step 3: Your order information will be displayed. Check the image below for an example.
How do KALEOZ protect for sellers?
Create a listing at KALEOZ marketplace without worrying and let KALEOZ handle all essential verification so you can focus on your trading. In what circumstances sellers are covered by KALEOZ When a buyer is trying to dispute an order, and you as a seller manage to provide a complete set of delivery proof based on our services requirement, the seller will be reimbursed. All listings and account must be in line with our User Agreement KALEOZ does not cover the following: Unable to provide a complete set of delivery proof in the event of a trade dispute. Any transactions made outside of KALEOZ online marketplace. Incomplete order / Non-delivery order Product or services not as described When a seller is trying to scam or intentionally fraud a transaction. KALEOZ reserve the right to permanently suspend the seller account and any available sales withdrawal will be canceled. Please note that this is not a product/services warranty.
How to buy Hay Day Diamonds in KALEOZ?
Hay Day is a freemium mobile farming game developed and published by Supercell. It is available for iOS and Android platforms. It is a farming simulator where you can plant crops and trees, raise animals, sell products, compete in derbies, and much more. How to buy Hay Day Diamonds in KALEOZ? Select the diamond denomination. Choose the package and enter your Hay Day Player TAG. Then select your payment method. Once payment is made, kindly contact the seller to deliver your order.  Where to find Player TAG? Tap the 'Friend List' icon on the bottom right. Then tap the 'Book' icon on the left side of the list. Player TAG is shown under the search bar. Follow the simple steps guide picture below:
How to find PUBG: New State Mobile Account ID?
About PUBG: New State MobileNew State Mobile is the newest title by PUBG Studio, the creators of PLAYERUNKNOWN'S BATTLEGROUNDS. With the next-generation mobile graphics, PUBG: New State Mobile delivers the full battle royale experience straight into players' hands. In PUBG: New State Mobile, 100 players will fight with various weapons and strategies until only one party remains. Utilize gear, vehicles, and consumables to survive the shrinking battleground to become the "last man standing". Top up PUBG: New State Mobile NC from trusted and reputable sellers at KALEOZ.com accessible, safe, secure environment and cheapest rates.How to buy PUBG: New State Mobile NC? Select the amount of NC you want to purchase. Check the items in your shopping cart and then click “Pay now” to make payment. After payment, contact the seller via KChat to notify them and wait for your item delivery.How to find PUBG: New State Mobile Account ID? Click "More" in the top right corner, then click "Settings". Here
How to check Arena Mania: Magic Heroes User ID?
About Arena Mania: Magic Heroes CCGArena Mania: Magic Heroes CCG is a role-playing MMO game. Players can set up their own teams, sign contracts with various heroes through the function of the Hero Summon, and can cultivate heroes and protagonists themselves. Enjoy all the Placement System and Adventure Play Methods in Arena Mania: Over hundreds of Chapter, Trial Tower, Dungeon, and Challenge specialized Bosses to obtain daily game resources for cultivation. Install NOW and play the best RPG game today! To enhance your adventure and compliment your gameplay, you can buy Arena Mania: Magic Heroes CCG reload services from our list of reputable sellers here at Kaleoz.com in a safe secure environment and at cheap rates.How to check Arena Mania: Magic Heroes User ID?Use your account to log in to the game.Your login account is your User ID. ([email protected], google+xxx, etc.)Notes:If you are one-click login user, please contact the game customer service to find your User ID.
How do I retrieve a CD-Key/Pin/Code?
Here are the steps to retrieve your CD-Key/Pin/Code: 1. Once your order status changes to 'Delivered', please click on the order number Kxxxxxx and find the 'Retrieve' button to view the CD-Key you have purchased. 2. On this page, you will need to enter your LOGIN password to view the CD-Key/Pin/Code. 3. Once you have entered the correct password, you will be able to view and copy the CD-Key/Pin/Code for your order. NOTE: You can also contact KALEOZ Support for further assistance.
How to buy MapleStory R: Evolution Colored Diamonds?
How to buy MapleStory R: Evolution Colored Diamonds? MapleStory R: Evolution is a role-playing game developed by RASTAR GAMES HK. Countless creatures live in the beautiful continent of Maple World. People live and work in peace and contentment. However, one day, a huge black hole appeared in the sky, breaking the peace, and the connection between human beings and civilization disappeared. The survivors united to form an adventure alliance to save the broken world. Besides, the game integrates battle, collection, cultivation, social interaction, and team battles. You can idle your character to battle and win a breeze. How to buy MapleStory R: Evolution Colored Diamonds? Select the colored diamonds denomination. Choose the amount of colored diamonds package and enter your User ID. Add to cart and proceed to the payment page. Once payment made, kindly contact the seller via KChat to deliver your order. Where to find User ID? Log in to the game. At the login interface click "A/C
How to buy Wolf Game: Wild Animal Wars Color Diamonds?
Wolf Game: Wild Animal Wars is a strategy game developed by Special Gamez. BlueStacks app player is the best platform to play this Android game on your PC or Mac for an immersive gaming experience. So let's team up with wolves from all over the world to fight with other wolf packs to survive, explore, hunt, challenge, and revenge. As the Alpha of your packs, you will lead your wolves to defend your den and rise to the top of the food chain in the wild! How to buy Wolf Game: Wild Animal Wars Color Diamonds? Select the Color Diamonds denomination. Choose the amount of color diamonds package and enter your User ID. Add to cart and proceed to the payment page. Once payment made, kindly contact the seller via KChat to deliver your order. Where to find Wolf Game User ID? Log in to the game. Tap the "Avatar" on the main interface. The Wolf Game User ID will be displayed. Follow the simple steps guide picture below:
Seller Rules and Regulations
By registering as a Seller and using the KALEOZ platform, you agree to comply with these Seller Rules and Regulations, the Seller Fee Schedule, all applicable KALEOZ policies, and all applicable laws and regulations. KALEOZ may update these rules from time to time. Continued use of the platform after updates means you accept the revised rules. 1. Delivery & Fulfilment Responsibilities Sellers must fulfil orders within the stated delivery timeframe and using the delivery method specified in the item listing. Failure to meet delivery requirements may result in appropriate action by KALEOZ after considering the circumstances of the case, including the reason for the delay, the impact on Buyers, and the Seller’s fulfilment history. 2. Proof of Delivery Sellers
How to request a refund for Stripe Payments (Credit/Debit Card)?
You can request a cancellation or refund of your orders that are paid but non-completed, non-delivered, or non-disputed. 1. Where can I request a refund and what do I need to know? You can find our KALEOZ Support via KaleozChat to provide your payment information. We will process the refund immediately upon your request. Refunds can be sent back only to the original payment method used in a charge (Bank or Card issuer), and the fees from the original charge aren’t returned. It’s not possible to send a refund to a different destination (e.g., another card or bank account). Once the refund is initiated, it cannot be cancelled, and the refund takes approximately 5-10 business days depending on the bank. Stripe will send you an email notification once the refund is processed. 2. How do I track my refund? You can request the Acquirer Reference Number (ARN) from our KALEOZ Support via KaleozChat to track your refund. An ARN is a unique number assigned to a card transaction as it moves thr
How to pay using Skrill in KALEOZ?
Follow these simple steps below to pay with Skrill: Step 1: Choose your products in KALEOZ and then click "Pay Now" to be directed to the checkout page. Step 2: Select Online Payment under the E-wallet section for "Skrill" and click on "Pay Now" to proceed. Step 3: Once clicked, you will be directed to the Skrill transaction page to proceed with payment. Kindly log in to your Skrill account. Step 4: Once logged in, kindly follow the on-screen instructions to pay. Once the transaction is completed, please allow the payment gateway to re-direct you to our website to complete the transaction fully. Step 5: Once the transaction is completed, you may contact the seller via KChat to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.
What are Payment Processing Fees?
Payment Processing Fees are charges applied by payment processors when a transaction is made. These fees cover the costs associated with verifying, authorizing, and transferring funds during the payment process. Orders placed on KALEOZ will incur a processing fee, which is a percentage of the transaction amount. Many payment processors charge transaction fees that include both a fixed fee and a percentage fee based on the total sale price of the product. The rate and percentage of the processing fee may vary depending on the country and payment method used. The processing fee will be displayed under the payment method you select when you proceed to payment. Note: If your order is refunded, only the order amount will be credited to your KALEOZ balance. The processing fees are non-refundable. Orders placed using your KALEOZ balance will not incur additional processing fees. Please note that if you request a refund to your original payment method or bank account, any processing fees c
How to buy Free Fire Max Diamonds?
About Free Fire MAXFree Fire MAX is a globally popular survival shooter game, designed exclusively to deliver premium gameplay experience in a Battle Royale. Enjoy a variety of exciting game modes with all Free Fire players via exclusive Firelink technology. Experience combat like never before with Ultra HD resolutions and breathtaking effects. Ambush, snipe, and survive! There is only one goal: to survive and be the last one standing. Enhance your Free Fire Max adventure and compliment your gameplay by top-up diamonds from our list of trusted sellers here at KALEOZ.com in a safe, secure environment and at cheap rates.How to buy Free Fire Max Diamonds?Select the amount of FF Max Diamonds and enter your Player ID & Nickname.Click “Pay now” to make payment.After payment, contact the seller via KChat to notify them and wait for your item delivery.How to Find Free Fire Max Player ID?Use your account to log in to the game.Click on your avatar in the top-left corner.Your Free Fire Player
What is auto-reply and how do I setting it up?
Auto-reply is a feature that allows sellers to automatically respond to buyers who initiate a conversation via KChat. It helps ensure timely communication, especially when you're not available to reply immediately. How Does It Work? Auto-reply behavior depends on whether you have any Assistant account: - If you do NOT have an Assistant account: Auto-reply will be sent immediately when a buyer initiates a chat. - If you DO have an Assistant account: Auto-reply will only be sent when none of your Assistant accounts are online. If any Assistant account is active, auto-reply will not be triggered. How to Set Up Auto-Reply? Step 1: Go to the KChat Settings page. Step 2: Scroll down and tick the checkbox next to “Enable auto reply”. Step 3: Enter your custom message (up to 500 characters). Step 4: Click “Save” to apply your settings.
How do I check a buyer's purchase history?
There are two ways for the seller to check the buyer's purchase history from your store.1. Search for the buyer's username on the "My Sales Orders" page. 2. View the buyer's purchase history under the "Transaction" tab in Kchat.Step 1: Click on the bottom right chat bubble and enlarge the Kchat to a new tab.Step 2: Select the buyer of your choice and click on the "Transaction" tab.Step 3: You may now view the buyer's purchase history here. 
Can I combine KALEOZ Balance with other payment methods to pay for an order?
No, you cannot. Our platform currently only supports a single payment method per order. This means that you cannot use a combination of KALEOZ Balance and other payment methods to pay for an order.If you have KALEOZ Balance and the balance is insufficient to cover the order amount, you have the following options:1. Top up your KALEOZ Balance. In cases where your KALEOZ balance is insufficient, you have the option to reload your KALEOZ balance. Please note that this option may not be available for certain currencies on our platform. For detailed instructions on how to reload your balance, please click [here].2. Use other payment methods. If balance recharge is not available for your currency or if you do not want to reload your KALEOZ Balance, you can use other payment methods that are available on our platform. Regarding the remaining balance in your KALEOZ account, you can contact customer support to have it refunded to your original payment method or bank account.
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