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Can I request the seller to provide the recharge invoice?
We want to inform you that sellers can choose whether or not to provide a recharge invoice for your orders. It's recommended that you ask the seller about their policy on providing an invoice before placing an order. Clear communication between buyers and sellers ensures a smoother transaction experience. If you have any questions, feel free to contact the seller via KALEOZ Chat. Thank you for your understanding.
How to pay using Rabbit Line Pay (THB) in KALEOZ?
What is Rabbit LINE Pay? Rabbit LINE Pay is a digital wallet that offers users the convenience of making both online and offline payments, transferring money to other LINE users, paying utility bills and motorway tolls, and purchasing cinema tickets. Rabbit serves as an offline payment platform, providing a seamless payment experience for both transit and retail customers. Presently, there are more than 7 million Rabbit Card holders and over 4,000 Rabbit Card readers, predominantly located in the Bangkok Metropolitan Region. Follow the steps to pay using Rabbit LINE Pay Step 1: Select the desired product on the KALEOZ platform, and then click on "Pay Now". Step 2: You will be redirected to the payment checkout page by clicking "Pay Now". Step 3: On the checkout page, choose "Rabbit Line Pay" from the E-Wallets category under "Online Payment." Click on "Pay Now" to proceed. Step 4: You will be taken to the Rabbit LINE Pay page to continue with the payment process. Please log in to your
How to pay using PromptPay Bank Transfer (THB) in KALEOZ?
What is PromptPay? PromptPay is a mobile payment service in Thailand that allows users to make secure and convenient transactions using their mobile phone numbers or National ID numbers. It is an electronic funds transfer system that enables individuals to send and receive money in Thai Baht (THB) using their smartphones or digital devices. PromptPay is widely accepted at various merchants, including retail stores, online platforms, and service providers throughout Thailand. It provides a convenient and cashless payment option for users, promoting digital financial transactions in the country. Follow the steps to pay using PromptPay Bank Transfer Step 1: Select the desired product on the KALEOZ platform, and then click on "Pay Now". Step 2: You will be redirected to the payment checkout page by clicking "Pay Now". Step 3: On the checkout page, choose "PromptPay Bank Transfer" from the Bank Transfer category under "Online Payment." Click on "Pay Now" to proceed. Step 4: You will be tak
How to pay using Pi Pay [USD] in KALEOZ?
What is Pi Pay? Pi Pay is a mobile payment and digital wallet platform in Cambodia. Launched in 2017, it enables users to make payments, transfers, and manage funds via a mobile app. Pi Pay promotes financial inclusion through digital technology, especially in developing countries like Cambodia. Users can link their bank accounts, facilitating transactions like shopping, bill payments, and transfers. It also offers features like mobile top-up and prepaid cards. Pi Pay's presence contributes to Cambodia's digital finance growth, providing a convenient and secure solution for smartphone users without traditional bank accounts. Follow the steps to pay using Pi Pay Step 1: Select the desired product on the KALEOZ platform, and then click on "Pay Now". Step 2: You will be redirected to the payment checkout page by clicking "Pay Now". Step 3: On the checkout page, choose "Pi Pay" from the E-Wallets category under "Online Payment." Click on "Pay Now" to proceed. Step 4: Fill in your pho
How do I check my order details?
Step 1: Login to your KALEOZ account. Mouse over your username to see your user panel then go to "My Orders".Step 2: You will see a list of all orders made. Find the order you wish to check and click on the order number (eg: KXXXXXXX). Step 3: Your order information will be displayed. Check the image below for an example.
How do KALEOZ protect for sellers?
Create a listing at KALEOZ marketplace without worrying and let KALEOZ handle all essential verification so you can focus on your trading. In what circumstances sellers are covered by KALEOZ When a buyer is trying to dispute an order, and you as a seller manage to provide a complete set of delivery proof based on our services requirement, the seller will be reimbursed. All listings and account must be in line with our User Agreement KALEOZ does not cover the following: Unable to provide a complete set of delivery proof in the event of a trade dispute. Any transactions made outside of KALEOZ online marketplace. Incomplete order / Non-delivery order Product or services not as described When a seller is trying to scam or intentionally fraud a transaction. KALEOZ reserve the right to permanently suspend the seller account and any available sales withdrawal will be canceled. Please note that this is not a product/services warranty.
FAQs: KALEOZ Account Identity Verification
Important Note:[a] Please do not submit any personal information about yourself to anyone [such as other social platforms/networks] claiming to be from SEA Gamer Mall Sdn Bhd (“SEAGM”) or KALEOZ, nor respond to any communications from anyone other than the SEAGM/KALEOZ Official Site. If you are not sure, kindly contact our KALEOZ Support for further assistance.[b] Please do not upload your personal information to any public converter site such as postimages, Imgur, and much more. If you have difficulties submitting the documents, kindly contact our KALEOZ Support team via KChat for further assistance. 1. What is the KALEOZ account identity verification and why do I need to go through the process?KALEOZ account verification is basically on identity card and payment verification before completing the payment order process. This verification process is required to avoid possible online fraud or scams, credit card theft, and unauthorized access to one's payment accounts such as C
Can I have multiple KALEOZ accounts?
Users are advised that only ONE KALEOZ account per individual is permissible. The platform strictly prohibits the creation of multiple accounts by the same person. Engaging in such activities will lead to the suspension of all associated accounts. It is crucial to maintain a single active account to ensure compliance with KALEOZ's policies and maintain a fair and secure trading environment. By adhering to this guideline, users contribute to fostering trust and transparency within the community. Should you require any assistance or encounter any issues with your existing account, please reach out to our KALEOZ Support for prompt resolution. We are dedicated to providing a seamless and reliable user experience for all KALEOZ users. Thank you for your cooperation in adhering to our account policy.
I paid for my order. What should I do now?
After paying for your order, you should contact the respective seller on KChat to proceed with your order. You can click on the chatbox to start chatting with the seller. Additional info: A BLUE dialogue box means that the seller is online, a GREY dialogue box means that they are offline.Please note that in some cases the seller might not be able to respond to you immediately due to various reasons. We advise checking for the seller's availability before placing an order by contacting the seller.
How do I make a purchase on KALEOZ?
1. Choose your game Sign in to KALEOZ or register a SEAGM ID on www.seagm.com. Choose the game you wish to browse by going to the BUY page or searching it directly from the search box. 2. Choose your item Use the filter to choose server, price and etc. Next, click the product title to go into the product page. Enter all the required information about your purchase and click “Add to cart”. 3. Complete checkout Check the items in your shopping cart and then click “Checkout” to make payment. 4. Receive Items Contact the seller via KChat to notify them of your order and wait for your item delivery.
Offline Payment by Internet Banking Transfer, ATM Transfer and Cash Deposit Machine
KALEOZ accepts offline banking payments for several currencies. You can choose either manual online banking, ATM transfer, or cash deposit machine to manually deposit into our bank accounts. Please check the availability of offline banking payments for your currency here. (I) Payment by Manual Online Banking: Go to your online banking website or App, and transfer the payment amount by using the bank account information shown in the order payment checkout. Kindly key in our support email [email protected] in the recipient email when you make an online banking transfer to our bank account. This allows us to know that you are transferring payment to us. Take a screenshot of your payment receipt or your transaction history for verification purposes. Contact our KALEOZ Support via Kchat to verify and confirm your payment. Once your payment is claimed, the amount will be credited to your KALEOZ account. You may use the balance to pay for the order. Example of the payment receipt:(II)
How to pay using TrueMoney E-wallet (THB) in KALEOZ?
What is TrueMoney E-wallet? TrueMoney E-wallet is a specific version of the TrueMoney E-wallet designed for users in Thailand. It is a digital payment solution that enables individuals to conduct financial transactions using the Thai Baht currency. With TrueMoney E-wallet, users can securely store and manage their Thai Baht funds, make online and offline payments in the local currency, transfer money to other users, pay bills, purchase goods and services, and even withdraw cash from authorized agents, all within the Thai financial ecosystem. It provides a convenient and efficient way for individuals in Thailand to handle their day-to-day financial transactions using their smartphones. Follow the steps to pay using TrueMoney E-wallet Step 1: Select the desired product on the KALEOZ platform, and then click on "Pay Now". Step 2: You will be redirected to the payment checkout page by clicking "Pay Now". Step 3: On the checkout page, choose "TrueMoney E-wallet" from the E-Wallets cat
What should I do to an abusive review?
Sellers can report any abusive reviews, which include advertisements, slander, foul language, etc. Our management team will then conduct an investigation and take the appropriate measures. Sellers can check all their reviews on the "Seller Info" page. Please report any abusive reviews to us using the "Report Abuse" button beside the review. Our management team will examine the report and take any necessary actions to protect our sellers. Take note:This reporting function is only applicable for reviews made in the past 30 days.Each review can only be reported once. If the report is successful, the review's content will be hidden (not visible to other users) and will not be used to calculate your seller service rating.Click HERE to chat with KALEOZ Support for further assistance.
How to buy Hay Day Diamonds in KALEOZ?
Hay Day is a freemium mobile farming game developed and published by Supercell. It is available for iOS and Android platforms. It is a farming simulator where you can plant crops and trees, raise animals, sell products, compete in derbies, and much more. How to buy Hay Day Diamonds in KALEOZ? Select the diamond denomination. Choose the package and enter your Hay Day Player TAG. Then select your payment method. Once payment is made, kindly contact the seller to deliver your order.  Where to find Player TAG? Tap the 'Friend List' icon on the bottom right. Then tap the 'Book' icon on the left side of the list. Player TAG is shown under the search bar. Follow the simple steps guide picture below:
How to find PUBG: New State Mobile Account ID?
About PUBG: New State MobileNew State Mobile is the newest title by PUBG Studio, the creators of PLAYERUNKNOWN'S BATTLEGROUNDS. With the next-generation mobile graphics, PUBG: New State Mobile delivers the full battle royale experience straight into players' hands. In PUBG: New State Mobile, 100 players will fight with various weapons and strategies until only one party remains. Utilize gear, vehicles, and consumables to survive the shrinking battleground to become the "last man standing". Top up PUBG: New State Mobile NC from trusted and reputable sellers at KALEOZ.com accessible, safe, secure environment and cheapest rates.How to buy PUBG: New State Mobile NC? Select the amount of NC you want to purchase. Check the items in your shopping cart and then click “Pay now” to make payment. After payment, contact the seller via KChat to notify them and wait for your item delivery.How to find PUBG: New State Mobile Account ID? Click "More" in the top right corner, then click "Settings". Here
How to check Arena Mania: Magic Heroes User ID?
About Arena Mania: Magic Heroes CCGArena Mania: Magic Heroes CCG is a role-playing MMO game. Players can set up their own teams, sign contracts with various heroes through the function of the Hero Summon, and can cultivate heroes and protagonists themselves. Enjoy all the Placement System and Adventure Play Methods in Arena Mania: Over hundreds of Chapter, Trial Tower, Dungeon, and Challenge specialized Bosses to obtain daily game resources for cultivation. Install NOW and play the best RPG game today! To enhance your adventure and compliment your gameplay, you can buy Arena Mania: Magic Heroes CCG reload services from our list of reputable sellers here at Kaleoz.com in a safe secure environment and at cheap rates.How to check Arena Mania: Magic Heroes User ID?Use your account to log in to the game.Your login account is your User ID. ([email protected], google+xxx, etc.)Notes:If you are one-click login user, please contact the game customer service to find your User ID.
How do I check a buyer's purchase history?
There are two ways for the seller to check the buyer's purchase history from your store.1. Search for the buyer's username on the "My Sales Orders" page. 2. View the buyer's purchase history under the "Transaction" tab in Kchat.Step 1: Click on the bottom right chat bubble and enlarge the Kchat to a new tab.Step 2: Select the buyer of your choice and click on the "Transaction" tab.Step 3: You may now view the buyer's purchase history here. 
What is auto-reply and how do I setting it up?
Auto-reply is a feature that allows sellers to automatically respond to buyers who initiate a conversation via KChat. It helps ensure timely communication, especially when you're not available to reply immediately. How Does It Work? Auto-reply behavior depends on whether you have any Assistant account: - If you do NOT have an Assistant account: Auto-reply will be sent immediately when a buyer initiates a chat. - If you DO have an Assistant account: Auto-reply will only be sent when none of your Assistant accounts are online. If any Assistant account is active, auto-reply will not be triggered. How to Set Up Auto-Reply? Step 1: Go to the KChat Settings page. Step 2: Scroll down and tick the checkbox next to “Enable auto reply”. Step 3: Enter your custom message (up to 500 characters). Step 4: Click “Save” to apply your settings.
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