Search User Guide
FAQs: What should I do if an order has been placed but selected on the wrong payment option?
1. I clicked on the wrong payment method during checkout, am I able to cancel or change the payment method?Once you have realized that you selected the wrong payment option, kindly follow three ways below to change the method: (a) You can click on the Back button on your tab and return to the payment selection page. (b) If it's on a pop-up page payment, kindly close the popup page and select the payment method that you want. (c) You may back to your KALEOZ Profile, to "My Orders", then click on the green button "PAY" beside the latest order placement and select a payment method. Rest assured your money won't be deducted since you have not successfully completed the transaction.2. I have paid for my order and realized I chose the wrong method, can I request a refund or cancellation?Kindly Kchat the seller to request a refund for the order, however, the seller has the right to refuse your refund request and deliver your order. 3. If the order is refunded, c
Paying with Razer Gold Wallet in KALEOZ
Razer Gold Wallet is the unified virtual credit for gamers worldwide, available for over 42,000 games and entertainment titles. Use Razer Gold to buy games and in-game content to get more bang for your buck—including getting rewarded with Razer Silver and exclusive game deals.Note: Razer Gold Wallet on KALEOZ is ONLY available for Malaysians using MYR currency. Razer Gold Wallet cannot be used for topping up your KALEOZ balance.Follow these simple steps below to pay with Razer Gold Wallet:Step 1: Add your desired product to your shopping cart. Then, in your shopping cart, click "PAY NOW" to proceed to the next page.Step 2: Select "Online Payment" > "Razer Gold Wallet" as your payment method > click on "Pay Now" to proceed.
Step 3: You will be directed to the Razer Gold checkout page. You should review your order and check all the details before clicking "Proceed To Checkout".
Step 4: Follow the on-screen instructions to complete the payment. Once completed, please allow the payme
Refund and Replacement Policy for Incorrect ID Submissions
At KALEOZ, we strive to provide a seamless and efficient buying experience for our customers. However, it is important to note that buyers will not be eligible for a refund or replacement in the event of submitting inaccurate ID details. We want to ensure transparency regarding our policy and the responsibilities of both buyers and sellers in such situations.
Buyer Responsibility:- It is the buyer's sole responsibility to provide accurate and correct ID details during the ordering process. We highly recommend double-checking all information before submitting the order to avoid any discrepancies or issues.
Seller Obligations:- Sellers on our platform diligently deliver orders or products to the ID provided by the buyer. Once the order is completed and delivered to the specified ID, sellers fulfill their obligations as per the transaction agreement. Therefore, sellers cannot be held responsible for any inaccuracies in the ID information provided by the buyer.
Refund and Replacement Po
What happens if I have not received my order? Can I ask for a refund?
We understand that receiving your order in a timely manner is important to you. However, there may be situations where the delivery is delayed or you haven't received your order at all. In such cases, KALEOZ offers a comprehensive refund process to address your concerns and ensure your satisfaction. Before requesting a refund, we recommend reaching out to the seller through KChat to remind them to fulfill the order. Communication can often resolve issues and lead to a quicker resolution. If you haven't received your order despite contacting the seller, please refer to the following refund options available to you.Automatic Cancellation after 72 Hours:To safeguard your interests, we have implemented an automatic cancellation policy. If, within 72 hours (3 days) of payment, the seller fails to deliver your order, our system will intervene and cancel the transaction. The refunded amount will be credited back to your KALEOZ account balance. Please note that this process occurs automaticall
How do I pay using Touch n Go eWallet on KALEOZ?
Touch 'n Go eWallet is a Malaysian digital wallet and online payment platform. Go cashless with simple, fast, and secure transactions in just minutes with TnG.
Follow the simple steps below to pay with TnG:
Step 1: Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page.
Step 2: Select 'Online Payment' > 'Touch 'n Go eWallet' as your payment method > click 'Pay Now' to proceed.
Step 3: Launch your TNG eWallet app and tap 'Scan' icon at the bottom to scan the QR code.
Step 4: Tap on "Pay" and then key in your 6-digits TnG transaction PIN to complete the payment.
Step 5: Once the payment is complete, you may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.
Note: Touch 'n Go eWallet on KALEOZ is only available for Malaysians using MYR currency. It cannot be used for topping up your KALEOZ balance.
Why choose KALEOZ?
KALEOZ is committed to providing the best digital platform for gamers worldwide and helping them to make real money while having fun in-game. We're certainly not the only digital marketplace, but we strive to be the best. Here are the five (5) top reasons our customers choose us.Secured PlatformKALEOZ creates a secure environment for our customers and ensures that they can safely buy or sell gaming products and services online. KALEOZ functions as a mediator to ensure the safety of every transaction between buyer and seller. We have implemented a secure payment service where all payments will flow through KALEOZ. It ensures buyers receive the ordered product while assuring the sellers that they can receive payment after the product is delivered.Global Market AccessWe have convenient global payment channels for customers to buy and withdraw, allowing everyone to enter the global market. It gives our sellers the advantage of reaching domestic and international customers and significantly
How to make payment via Boost e-wallet [MYR] in KALEOZ?
Boost is an e-wallet that you can use to pay without the hassle of using physical cash. Boost is proudly Malaysia’s homegrown lifestyle e-wallet app that is both secure and rewarding. When it comes to topping up on the Boost, it’s as easy as one, two, three! Boost is now partners with 17 banks such as Maybank, CIMB, RHB Bank, Public Bank, Hong Leong Bank, and many more.
Note: Boost pay is only available in Malaysian Currency (MYR).
Step 1: Choose the product you want to purchase on the KALEOZ site, then add it to the shopping cart.
Step 2: In your shopping cart, click on "Pay Now" to be directed to the payment checkout page.
Step 3: On the checkout page, click "Online Payment" and select "Boost" under the E-Wallets category. Then, click on "Pay Now" to proceed.
Step 4: A QR Code will be generated. Kindly login to your Boost Apps to proceed with payment.
Step 5: In your Boost account, kindly click on the "Scan" icons located in the middle of the menu on the bottom page.
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The Premium Seller Programme
What is the KALEOZ Premium Seller Programme? KALEOZ exclusively selects premium sellers in recognition of their outstanding sales and customer service. As a Premium Seller, you will be identified by the "Premium Seller" badge, which will be displayed on your store and on all of your listed products.
What are the benefits of being a KALEOZ Premium Seller?
Receive a Premium Seller badge that decorates your username, visible on your store and all product listings to help you stand out.
Improve the visibility of your product listings with the premium seller badge to boost shop exposure and increase the conversion rate.
Exclusive access to certain product listings.
What happens if I no longer meet the Premium Seller requirement after getting my Premium Seller status?
If a Premium Seller fails to meet the certain requirements, the Premium Seller badge will be temporarily revoked until all the necessary criteria are met again. This badge status is updated monthly. Therefore, sellers m
Mastering Metal Slug: Awakening - A Guide to Obtaining Rubies
Metal Slug: Awakening breathes new life into the classic arcade game. Developed by TiMi Studios and published by VNG Games, it's set in 2026, where soldiers confront an evil organization.
What makes it thrilling? Updated graphics that blend nostalgia with modern flair, fresh gameplay mechanics like dodge rolls and grappling hooks, and a diverse cast of characters each with unique abilities. The action never stops, with various modes, cross-platform play, and an abundance of content.
Whether you're a Metal Slug fan or an action-game enthusiast, Metal Slug: Awakening is a must-play for its captivating blend of nostalgia and innovation. Join the battle and experience the evolution of a beloved franchise!
Uses of Ruby in Metal Slug: Awakening
Character Skins: Ruby can be used to purchase unique character skins, allowing you to customize your heroes' appearances.
Weapons: Acquire powerful weapons using Ruby to enhance your arsenal, giving you an edge in battles.
Equipment: Upgrade your
A Guide to PUBG Mobile UC: How to Get UC and What You Can Buy?
PUBG Mobile UC: The In-game Currency for Enhancing Gaming Experience
Introduction
PUBG Mobile UC, or PlayerUnknown's Battlegrounds Mobile Unknown Cash, is the in-game currency in PUBG Mobile, a highly popular battle royale game for mobile devices. In PUBG Mobile, UC plays a crucial role in enhancing the gaming experience by allowing players to unlock exclusive items, weapons, and cosmetic upgrades. In this article, we will explore the significance of PUBG Mobile UC and how it contributes to the overall enjoyment of the game.
Enhancing Gameplay with Exclusive In-game Items
PUBG Mobile UC provides players with the opportunity to acquire exclusive in-game items that significantly impact gameplay. These items include weapon skins, character outfits, emotes, advanced equipment, and vehicle skins. By obtaining these exclusive items, players can customize and personalize their characters and items, adding an element of excitement and satisfaction to the gameplay. Additionally, these items he