Why is my account suspended? Our Risk Management Team does regular checks and will suspend members, and lock them out of our website. Our system is also equipped with a machine learning algorithmic identity management system that automatically scans and monitors user registration and logins. This is to protect our system from fraudulent users, hackers and accounts taken over by an unauthorized person. The most common reason for accounts to be suspended will be multiple accounts, VPN, different IP address login, and much more. To have a more detailed explanation, you may check it on our KALEOZ user guide under "General FAQ". Account suspended? No worries! Kindly follow the steps below to regain access to your KALEOZ account: Step 1: During login, the page shows "Your account was being suspended". Do stay calm and contact our support team. Step 2: Kindly contact our KALEOZ Support and provide your KALEOZ registered email address for checking. The checking time would be estimated w

It may be a system delay issue that the payment sometimes might be stuck/delayed. Kindly contact our KALEOZ Support to capture the payment. Once your payment has been captured, your order will be paid automatically. 

In today's digital age, online security is of utmost importance. With the increasing number of cyber threats, it's crucial to take proactive measures to protect your accounts. This guide is specifically tailored to help you fortify your Kaleoz account and recover it in case of a security breach. By following the steps outlined below, you can regain control of your compromised account and ensure its safety for the future. 1. Tips to secure your email address: Create strong, unique passwords for your email. Mix uppercase and lowercase letters, numbers, and special characters for better security. Review and update your recovery email settings, ensuring only your trusted recovery email is listed. Check for any unfamiliar recovery phone numbers and remove them. Monitor your email for any suspicious activity, such as unrecognized sent or deleted items. Enable two-factor authentication (2FA) on your email account to add extra security layers. 2. Recover Your Kaleoz Account If you suspect

Users are advised that only ONE KALEOZ account per individual is permissible. The platform strictly prohibits the creation of multiple accounts by the same person. Engaging in such activities will lead to the suspension of all associated accounts. It is crucial to maintain a single active account to ensure compliance with KALEOZ's policies and maintain a fair and secure trading environment. By adhering to this guideline, users contribute to fostering trust and transparency within the community. Should you require any assistance or encounter any issues with your existing account, please reach out to our KALEOZ Support for prompt resolution. We are dedicated to providing a seamless and reliable user experience for all KALEOZ users. Thank you for your cooperation in adhering to our account policy.

It's possible that the payment you're referring to has been stopped by the payment source. When a payment is stopped, it may be a pattern associated with a higher-than-normal risk detected by the internal security system. Failed payment may be caused by one of the reasons below: Insufficient balance in your bank account/card. Incorrect payment details entered.Payment might not be able to proceed if the mobile number is unverified.  Payment limit reached. You are advised to use alternative payment methods available by selecting your country. Declined by the bank. Contact the respective bank to inquire about the issue. If you still have issues with your payment, try using different payment methods. If you wish to further check on your payment issue, please contact KALEOZ Support via Kchat.

Step 1: Sign in to the KALEOZ account. Then, click "My Orders" to browse all the created orders. Step 2: Check the Payment Number at the top left of the list which starts with PXXXXXXXX. Note: Kindly contact our KALEOZ Support via Kchat for further assistance.

If you want to access your KALEOZ account on a computer, follow these steps: Step 1: Go to the KALEOZ official website and click "Sign in/Register" in the top-right corner. Step 2: Enter the email address associated with your KALEOZ account. Step 3: Input your password, then click "Sign in" to proceed. Troubleshooting Login Issues If you've forgotten your password, you can reset it here. Still unable to sign in? Visit our KALEOZ support for further help.

Encountering a refund request after delivering an order? Here's a comprehensive guide on how to handle the situation:Step 1: Understand the SituationPromptly review the details by clicking "Order Detail". Utilize KChat for effective communication with the customer, seeking to comprehend the reason behind their refund request.Step 2: Decline the RefundIf you decide not to approve the refund, take action within 24 hours. Navigate to the "Refuse Refund" option on the Order Details page and provide a clear and concise reason for your decision.Step 3: Service Dispute ResolutionEven after your refusal, the buyer can apply for a service dispute resolution within 72 hours, triggering a thorough investigation. If the buyer fails to respond, Kaleoz will consider the refund request waived, and the order amount will be automatically credited to your account.Step 4: Notification of DisputeIf the buyer escalates the refund request to a dispute, you will receive a notification. Stay vigilant and info

When you engage with KALEOZ customer support through LiveChat, you have the opportunity to provide feedback on the service received. After concluding a LiveChat conversation, an automatic popup will appear, prompting you to rate the customer service experience.1. Rating Options:Excellent: If you are highly satisfied with the service.Great: If the service met your expectations and was satisfactory.Average: If the service was okay but could be improved.Poor: If the service did not meet your expectations.Bad: If the service was unsatisfactory.2. Adding Comments:Alongside the rating options, there is a space provided for comments. Feel free to elaborate on your experience or provide specific details about the service you received. Your comments can offer valuable insights for continuous improvement.**In the event that the rating popup does not appear automatically, there's no need to worry. Simply request it from the chat representative, and a chat rating will be sent out manually.

About Boxing StarGo for the Knockout!Make your opponent see the Stars! Only room for one Boxing Star!Ever wonder what it really meant when someone told you that if you really wanted something you need to blood, sweat, and tears? Experience the journey to become the next Boxing Star! Rise from the streets and punch your way up to become the most epic Boxing Star!How to find my account number in Boxing Star?Step 1: Proceed to your profile.Step 2: Click the "Setting" icon.Step 3: Select "Support" and your account number will be displayed.

Here are the steps to retrieve your CD-Key/Pin/Code: 1. Once your order status changes to 'Delivered', please click on the order number Kxxxxxx and find the 'Retrieve' button to view the CD-Key you have purchased. 2. On this page, you will need to enter your LOGIN password to view the CD-Key/Pin/Code. 3. Once you have entered the correct password, you will be able to view and copy the CD-Key/Pin/Code for your order. NOTE: You can also contact KALEOZ Support for further assistance.

At KALEOZ, we are committed to providing a smooth and reliable buying experience. To ensure successful order fulfillment, buyers must provide accurate ID details when placing an order. Important: Orders submitted with incorrect ID information are not eligible for a refund or replacement. Buyer's Responsibility Buyers are solely responsible for ensuring that all ID details entered during checkout are accurate and complete. Please double-check the following before placing your order: User ID / Game ID Server ID (if applicable) Character or Account Name (if required) Any other requested information Incorrect or incomplete information may result in your order being delivered to the wrong account. Seller's Responsibility Sellers are responsible for delivering the order according to the ID details provided by the buyer. Once an order has been successfully completed and delivered to the submitted ID, the seller has fulfilled their obligations under th

You can try reaching out to the seller via Kchat for order fulfillment. If the seller doesn't respond, please click "Request Refund" on the order details page. Should the seller refuse to issue a refund, you may escalate the issue to the KALEOZ Support Team for further investigation. Notes: Buyers have a 72-hour window to dispute an order marked as "Waiting Confirmation." If no action is taken within that period, the order will automatically be marked as successfully delivered. How to Request a Refund for a "Waiting Confirmation" Order: Step 1: Go to the "My Orders" page and click on the order number (e.g., KXXXXXXX) to open the order details.Step 2: Initiate the refund process by clicking on "Request Refund".Step 3: Select your refund reason and provide additional details about your refund request in the "Refund Description" field, then click "Submit Refund Request". Step 4: After submitting the refund request, the seller has 24 hours to respond. If there is no respon

If you accidentally clicked on "Delivered" without actually delivering the order, don't worry. There are steps you can take to resolve the situation. Please follow the guidelines below: 1. If You Have the Product: If you have the requested product to trade, you can initiate the trade in-game with the buyer just as you normally would. Proceed with the transaction as usual to complete the order. 2. If You Don't Have the Product: If you no longer have the product to trade or you have run out of stock, follow these steps: a. Communicate with the Buyer:- Reach out to the buyer and explain the situation. Let them know that you accidentally marked the order as "Delivered" without actually delivering the product.b. Request a Refund:- Ask the buyer to click on the "Request refund" option. This will initiate the refund process.c. Agree to Refund:- As the seller, you should click on the "Agree refund" option to confirm the cancellation of the order and proceed with the refund process. NOTE: Rem

Cloud Song: Saga of Skywalkers is a role-playing game by VNG Game Publishing. Start your epic adventures now! Players can choose different classes such as archer, mage, swordsman, oracle, or rogue and customize your character according to your preference. Collect pets of all sizes, shapes, abilities and evolve your pets to fight by your side. Join or create a guild to meet other players, make friends, and find your destined partner! Enhance your gaming experience by purchasing Ticket top up to buy in-game packs, diamonds and etc. Purchase your Tickets top up at the lowest price from our trusted KALEOZ sellers. Players only need to provide the Role ID. Check this out on how to find your Role ID and UID: Step 1. Launch your Cloud Song: Saga of Skywalkers mobile game. Step 2. Click on the "Settings" icon located in the bottom right corner of the main screen. Step 3. Your Role ID and UID will be under the "Support" tab.

Payment Processing Fees are charges applied by payment processors when a transaction is made. These fees cover the costs associated with verifying, authorizing, and transferring funds during the payment process. Orders placed on KALEOZ will incur a processing fee, which is a percentage of the transaction amount. Many payment processors charge transaction fees that include both a fixed fee and a percentage fee based on the total sale price of the product. The rate and percentage of the processing fee may vary depending on the country and payment method used. The processing fee will be displayed under the payment method you select when you proceed to payment. Note: If your order is refunded, only the order amount will be credited to your KALEOZ balance. The processing fees are non-refundable. Orders placed using your KALEOZ balance will not incur additional processing fees. Please note that if you request a refund to your original payment method or bank account, any processing fees c

I) Checking KALEOZ BalanceLogin to your KALEOZ account and then go to "My Account". The KALEOZ balance will be shown under the "I am Buyer" category.II) Pay using KALEOZ Balance Step 1: Choose your products in KALEOZ and then click "Pay Now" from your shopping cart to be directed to the next page. Step 2: Select “Pay with KALEOZ Account Balance,” and enter your six-digit numeric trading password to complete the payment.Note: If you forgot your trading password, you may refer to this guide to reset your trading password. If you're still unable to reset your password, kindly contact our KALEOZ Support via Kchat for further assistance.

In KALEOZ, users have the flexibility to change their username. Here are the steps to change your username in KALEOZ. Step 1: Click on your username. Under the 'User Control Panel' section, find and click on 'My Profile'. Step 2: Under 'User Information' section, click the 'Modify' button next to your username. Step 3: In the 'Your Username' section, enter the new username you wish to use in the space provided. Usernames must contain 6 to 32 letters or numbers, and must not include spaces or special characters. Step 4: Once you have chosen your username, click 'Save' to update it. Note: Please choose your username carefully, as it can only be changed once every 180 days. If you encounter any issues, feel free to contact Kaleoz Support via Kchat for further assistance.