If you accidentally clicked on "Delivered" without actually delivering the order, don't worry. There are steps you can take to resolve the situation. Please follow the guidelines below: 1. If You Have the Product: If you have the requested product to trade, you can initiate the trade in-game with the buyer just as you normally would. Proceed with the transaction as usual to complete the order. 2. If You Don't Have the Product: If you no longer have the product to trade or you have run out of stock, follow these steps: a. Communicate with the Buyer:- Reach out to the buyer and explain the situation. Let them know that you accidentally marked the order as "Delivered" without actually delivering the product.b. Request a Refund:- Ask the buyer to click on the "Request refund" option. This will initiate the refund process.c. Agree to Refund:- As the seller, you should click on the "Agree refund" option to confirm the cancellation of the order and proceed with the refund process. NOTE: Rem

Cloud Song: Saga of Skywalkers is a role-playing game by VNG Game Publishing. Start your epic adventures now! Players can choose different classes such as archer, mage, swordsman, oracle, or rogue and customize your character according to your preference. Collect pets of all sizes, shapes, abilities and evolve your pets to fight by your side. Join or create a guild to meet other players, make friends, and find your destined partner! Enhance your gaming experience by purchasing Ticket top up to buy in-game packs, diamonds and etc. Purchase your Tickets top up at the lowest price from our trusted KALEOZ sellers. Players only need to provide the Role ID. Check this out on how to find your Role ID and UID: Step 1. Launch your Cloud Song: Saga of Skywalkers mobile game. Step 2. Click on the "Settings" icon located in the bottom right corner of the main screen. Step 3. Your Role ID and UID will be under the "Support" tab.

What is Vietcombank? Vietcombank is a prominent bank in Vietnam, offering a diverse range of financial services, including retail and corporate banking, and is known for its widespread branch and ATM network across the country. Follow the steps to pay using Vietcombank online banking Step 1: Select the desired product on the KALEOZ platform, and then click on "Pay Now". Step 2: You will be redirected to the payment checkout page by clicking "Pay Now". Step 3: On the checkout page, choose "Vietcombank" from the Online Banking Vietnam category under "Online Banking." Click on "Pay Now" to proceed. Step 4: Once clicked, you will be directed to the Vietcombank payment page. Kindly check on the order amount and proceed with the Vietcombank account login. Enter your card number, cardholder, issued date, and the verification code as shown, then click "Make Payment" to proceed. Step 5: Follow the on-screen instructions to complete the payment. Once the transaction is finished, please allow th

No, you cannot. Our platform currently only supports a single payment method per order. This means that you cannot use a combination of KALEOZ Balance and other payment methods to pay for an order.If you have KALEOZ Balance and the balance is insufficient to cover the order amount, you have the following options:1. Top up your KALEOZ Balance. In cases where your KALEOZ balance is insufficient, you have the option to reload your KALEOZ balance. Please note that this option may not be available for certain currencies on our platform. For detailed instructions on how to reload your balance, please click [here].2. Use other payment methods. If balance recharge is not available for your currency or if you do not want to reload your KALEOZ Balance, you can use other payment methods that are available on our platform. Click [here] to check the list of supported payment methods on KALEOZ.Regarding the remaining balance in your KALEOZ account, you can contact customer support to

I) Checking KALEOZ BalanceLogin to your KALEOZ account and then go to "My Account". The KALEOZ balance will be shown under the "I am Buyer" category.II) Pay using KALEOZ Balance Step 1: Choose your products in KALEOZ and then click "Pay Now" from your shopping cart to be directed to the next page. Step 2: Select “Pay with KALEOZ Account Balance,” and enter your six-digit numeric trading password to complete the payment.Note: If you forgot your trading password, you may refer to this guide to reset your trading password. If you're still unable to reset your password, kindly contact our KALEOZ Support via Kchat for further assistance.

Razer Cash aims to provide a convenient solution to users of all circumstances. One of the options available is to pay through 7-Eleven! You can do so by following the steps below:Step 1: Select the products you wish to purchase, then proceed to the checkout page and choose Offline Payment > Physical Store > 7-ElevenStep 2: After clicking on "Create Payment", you'll be directed to the online secure payment page to proceed with the transaction. Review your order, check the box for the Terms of Service & Privacy Policy, then click "Pay Online".Step 3: A transaction ID and Verification Code will be shown on a receipt page for you. You can now pay for this order at any 7-Eleven outlet. We advise that buyers screenshot the receipt page and show it to the relevant 7-Eleven cashier for your own convenience.Step 4: After the cash payment is completed, please keep the payment receipt and contact our customer support via Kchat for payment confirmation.Step 5: Once the payment is made,

What is OneCard? OneCard is a prepaid card service operating in the Middle East, enabling users to make online purchases. These prepaid cards by OneCard are accessible for purchase in 13 countries, encompassing Egypt, Saudi Arabia, Kuwait, and the UAE. Follow the steps to pay using OneCard Step 1: Select the desired product on the KALEOZ platform, and then click on "Pay Now". Step 2: You will be redirected to the payment checkout page by clicking "Pay Now". Step 3: On the checkout page, choose "OneCard" from the Prepaid Card/Gift Card category under "Online Payment." Click on "Pay Now" to proceed. Step 4: You'll be directed to the OneCard payment page via Smart2Pay. Kindly enter your Paysafecard code and tick the small box below. Then click on "Pay" to proceed. Step 5: Follow the on-screen instructions to complete the payment. Once the transaction is finished, please allow the payment gateway to redirect you back to our website for the final completion of the transaction. NOTE:

Metal Slug: Awakening breathes new life into the classic arcade game. Developed by TiMi Studios and published by VNG Games, it's set in 2026, where soldiers confront an evil organization. What makes it thrilling? Updated graphics that blend nostalgia with modern flair, fresh gameplay mechanics like dodge rolls and grappling hooks, and a diverse cast of characters each with unique abilities. The action never stops, with various modes, cross-platform play, and an abundance of content. Whether you're a Metal Slug fan or an action-game enthusiast, Metal Slug: Awakening is a must-play for its captivating blend of nostalgia and innovation. Join the battle and experience the evolution of a beloved franchise! Uses of Ruby in Metal Slug: Awakening Character Skins: Ruby can be used to purchase unique character skins, allowing you to customize your heroes' appearances. Weapons: Acquire powerful weapons using Ruby to enhance your arsenal, giving you an edge in battles. Equipment: Upgrade your

What is AXS Kiosk? AXS Kiosk serves as a versatile and interactive self-service hub, offering a wide array of functions. These encompass bill and fine payments, access to online government e-Services, prepaid top-up options, ticket purchasing, and more. Boasting a network of over 670 AXS Kiosks spread throughout Singapore, operating round the clock, the AXS Station network holds the distinction of being the country's most expansive public broadband transactional terminal network. Moreover, payments can be made conveniently at all Kiosk stations using ATM cards, specific credit cards, and the PayNow platform. Follow the steps to pay using AXS Kiosk Step 1: Select the desired product on the KALEOZ platform, and then click on "Pay Now". Step 2: You will be redirected to the payment checkout page by clicking "Pay Now". Step 3: On the checkout page, choose "AXS Kiosk" from the Kiosk category under "Offline Payment." Click on "Create Payment" to proceed. Step 4: The transaction ID and barco

If the buyer requests for cancellation or there is a mistake on your order listing and you wish to cancel your order, you may click on “Refund to Buyer” to cancel the order.For a seller to refund an order to the buyer, follow these steps: Step 1: Go to your My Sales Orders. Click on the order number "KXXXXXXX" or the "Order details". Step 2: On the "Order details" page, click on "Refund to Buyer". Step 3: Select the appropriate option in the "Refund Reason" list. Step 4: Type in the refund description, then click on "Refund".Notes: Once the order is refunded, the money will be credited to the buyer's KALEOZ Account Balance immediately.  If the buyer request to refund the balance back to their bank, kindly ask the buyer to contact KALEOZ Support for further assistance.

Important Note:[a] Please do not submit any personal information about yourself to anyone [such as other social platforms/networks] claiming to be from SEA Gamer Mall Sdn Bhd (“SEAGM”) or KALEOZ, nor respond to any communications from anyone other than the SEAGM/KALEOZ Official Site. If you are not sure, kindly contact our KALEOZ Support for further assistance.[b] Please do not upload your personal information to any public converter site such as postimages, Imgur, and much more. If you have difficulties submitting the documents, kindly contact our KALEOZ Support team via KChat for further assistance. 1. What is the KALEOZ account identity verification and why do I need to go through the process?KALEOZ account verification is basically on identity card and payment verification before completing the payment order process. This verification process is required to avoid possible online fraud or scams, credit card theft, and unauthorized access to one's payment accounts such as C

1. Prioritize customer satisfaction- Fast deliveryThe current customer trends expect fast delivery, which means you need to complete orders in the shortest time possible. If you need to rest for a while or take an extended break, you should enable the Close Store feature. This prevents customers from placing orders during your down time and being disappointed by slow delivery times.Learn more: What is the "Close Store" feature?- Friendly replies to buyer queries and requestsProviding customers with great customer service can relate to customers and make first-time buyers become loyal customers. Happy customers buy more, and they are often more willing to spend more money than other customers. The better your customer service, the more likely your customers' price sensitivity will decrease.2. Actively manage your customer feedback- Proactively contact customers to leave positive reviewsDon’t passively wait for customers to review, you should instead go to them. After the product is

What is PromptPay? PromptPay is a mobile payment service in Thailand that allows users to make secure and convenient transactions using their mobile phone numbers or National ID numbers. It is an electronic funds transfer system that enables individuals to send and receive money in Thai Baht (THB) using their smartphones or digital devices. PromptPay is widely accepted at various merchants, including retail stores, online platforms, and service providers throughout Thailand. It provides a convenient and cashless payment option for users, promoting digital financial transactions in the country. Follow the steps to pay using PromptPay Bank Transfer Step 1: Select the desired product on the KALEOZ platform, and then click on "Pay Now". Step 2: You will be redirected to the payment checkout page by clicking "Pay Now". Step 3: On the checkout page, choose "PromptPay Bank Transfer" from the Bank Transfer category under "Online Payment." Click on "Pay Now" to proceed. Step 4: You will be tak

What is Rabbit LINE Pay? Rabbit LINE Pay is a digital wallet that offers users the convenience of making both online and offline payments, transferring money to other LINE users, paying utility bills and motorway tolls, and purchasing cinema tickets. Rabbit serves as an offline payment platform, providing a seamless payment experience for both transit and retail customers. Presently, there are more than 7 million Rabbit Card holders and over 4,000 Rabbit Card readers, predominantly located in the Bangkok Metropolitan Region. Follow the steps to pay using Rabbit LINE Pay Step 1: Select the desired product on the KALEOZ platform, and then click on "Pay Now". Step 2: You will be redirected to the payment checkout page by clicking "Pay Now". Step 3: On the checkout page, choose "Rabbit Line Pay" from the E-Wallets category under "Online Payment." Click on "Pay Now" to proceed. Step 4: You will be taken to the Rabbit LINE Pay page to continue with the payment process. Please log in to your

What is Pi Pay? Pi Pay is a mobile payment and digital wallet platform in Cambodia. Launched in 2017, it enables users to make payments, transfers, and manage funds via a mobile app. Pi Pay promotes financial inclusion through digital technology, especially in developing countries like Cambodia. Users can link their bank accounts, facilitating transactions like shopping, bill payments, and transfers. It also offers features like mobile top-up and prepaid cards. Pi Pay's presence contributes to Cambodia's digital finance growth, providing a convenient and secure solution for smartphone users without traditional bank accounts. Follow the steps to pay using Pi Pay Step 1: Select the desired product on the KALEOZ platform, and then click on "Pay Now". Step 2: You will be redirected to the payment checkout page by clicking "Pay Now". Step 3: On the checkout page, choose "Pi Pay" from the E-Wallets category under "Online Payment." Click on "Pay Now" to proceed. Step 4: Fill in your pho

In KALEOZ, users have the flexibility to change their username. Here are the steps to change your username in KALEOZ. Step 1: Click on your username, then go to the 'User Control Panel' and select 'My Profile'. Step 2: Under 'User Information', click the 'Modify' button next to your username. Step 3: In the 'Your Username' section, enter the new username you wish to use in the space provided. Usernames must contain 6 to 32 letters or numbers, and must not include spaces or special characters. Step 4: Once you have chosen your username, click 'Save' to update it. Note: If you're not a seller on KALEOZ, usernames can only be modified once every 180 days. If you are a seller on KALEOZ, your username is linked to your store and cannot be easily changed. If you have a valid reason for requesting a username change, please contact KALEOZ Support for further assistance. Please note that each seller is allowed only ONE username change, so it's important to choose a username that you will

KALEOZ operates in jurisdictions governed by Anti-Money Laundering (AML) laws and regulations. To ensure compliance with both international standards and local legal requirements, and to cooperate effectively with financial authorities, we have implemented Know Your Customer (KYC) protocols. These measures include the verification of user identities, particularly when transactions involve foreign currencies. The Role of eKYC in Our Verification Framework Electronic Know Your Customer (eKYC) plays a vital role in our identity verification process, offering a secure and efficient method for confirming user information. Its importance to both KALEOZ and our user community is outlined below: Enhanced Security eKYC leverages advanced technologies such as facial recognition, document authentication, and database cross-checking to combat fraud and identity theft. These tools help mitigate the risk of unauthorized access and suspicious activity. Regulatory Compliance By employing eKYC, KALE

What is TrueMoney E-wallet? TrueMoney E-wallet is a specific version of the TrueMoney E-wallet designed for users in Thailand. It is a digital payment solution that enables individuals to conduct financial transactions using the Thai Baht currency. With TrueMoney E-wallet, users can securely store and manage their Thai Baht funds, make online and offline payments in the local currency, transfer money to other users, pay bills, purchase goods and services, and even withdraw cash from authorized agents, all within the Thai financial ecosystem. It provides a convenient and efficient way for individuals in Thailand to handle their day-to-day financial transactions using their smartphones. Follow the steps to pay using TrueMoney E-wallet Step 1: Select the desired product on the KALEOZ platform, and then click on "Pay Now". Step 2: You will be redirected to the payment checkout page by clicking "Pay Now". Step 3: On the checkout page, choose "TrueMoney E-wallet" from the E-Wallets cat