Search User Guide
How do I pay using ShopeePay on KALEOZ?
ShopeePay is an e-wallet service offered by Shopee that can be used to pay for online transactions. Go cashless with simple, fast, and secure transactions within minutes via ShopeePay.Note: ShopeePay in KALEOZ is ONLY available for Malaysians using MYR currency. ShopeePay cannot be used for topping up your KALEOZ balance. Follow these simple steps below to pay with ShopeePay:
Step 1: Choose your desired product, and add it to your shopping cart. In your shopping cart, click "PAY NOW" to proceed to the next page.
Step 2: Select "Online Payment" > "ShopeePay" as your payment method > click on "Pay Now" to proceed.
Step 3: You will be directed to the Razer Merchant checkout page. Kindly confirm all the information and click "Pay Online".
Step 4: For Mobile phone users, open your Shopee App, click "Next" to pay. Key in your 6-digits ShopeePay PIN to complete the payment.
Step 5: For PC users, after clicking "Pay Online", a QR code will be generated. Open your Shopee App, and acce
Paying for your order with Cryptocurrency on KALEOZ
Cryptocurrency is an encrypted data string that denotes a unit of currency. It is monitored and organized by a peer-to-peer network called a blockchain.
Follow these simple steps below to pay with Cryptocurrency:
Step 1: Add the item you would like to purchase to your cart. Then click "Pay Now".
Step 2: Choose "Online Payment" and select "Cryptocurrency". Then proceed with "Pay Now".
Important Note: Cryptocurrency payments are NOT refundable. You must ensure that the transaction amount keyed in or displayed is correct before confirming the transaction. Once confirmed, the transaction cannot be revoked, canceled, or refunded.
Step 3: You will be redirected to the checkout page. You may choose your preferred cryptocurrency to pay for the order.
Step 4: You're required to enter your full name (as in your Passport or ID card) in order to comply with the regulations.
Step 5: You will need to complete the transaction by using the address or QR code generated.Step 6: You will be redirect
How to pay using Payco [KRW] in KALEOZ?
Follow these simple steps below to pay with Payco [KRW]:
Step 1 : Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page.
Step 2 : Select "Online Payment" under "E-wallets" category, select "Payco" then click on Pay Now to proceed.
Step 3 : Once clicked, you will be directed to the Payco page. Kindly key in your login details or log in via app.
Step 4 : After you're logged in, check and confirm the payment amount and then click on "Pay".
Step 5 : After the payment is successfully paid, you will be redirected back to our website. You may contact the seller to deliver your order. You may
check your order status under the KALEOZ profile "My Orders" section.
How to find Ghost Story: Love Destiny Role ID?
Embark on a romantic journey in Ghost Story, where each gamer not only embodies their class or character but also carries an emotional backstory. From relationship development to surreal romance, gamers can experience the essence of true love within the game.
Purchase Jades and Passes at the lowest price from our trusted KALEOZ sellers to upgrading and strengthen your character to defeat your opponents! Users only need to provide the Role ID.
Here is a quick guide to find Ghost Story: Love Destiny Role ID
Step 1 : Launch the game and choose to log in your account using Google, Play Now, or Facebook.
Step 2: Tap the avatar icon in the upper left corner. Your profile will appear.
Step 3 : Tap on the setting icon and select "Copy ID" to copy your Role ID.
How do I change my password?
Step 1: Log in to your KALEOZ account > Go to "My Profile"
Step 2: Under Security, click "Change Password"
Step 3: Enter your original password and new password > click "Save Password"If you have forgotten your original password, you can click here to learn how to reset your password.
How to partially refund an order?
Step 1: Proceed to "My Orders", then select the order.Step 2: Select "Request Refund".Step 3: You can modify the refund amount before submitting.REMINDER: Please ensure both parties have agreed with the refund request in order to eliminate any conflict.
How do I proceed with withdrawal verification?
To proceed with withdrawal verification, follow the steps below:
Mouse over your KALEOZ account name, then click on “Withdraw funds”.
Click on “Proceed withdrawal verification”.
Upload the required verification documents and click on “Submit Withdrawal Account Verification”.*Notes: Your application will be processed within 24 hours.
How to pay using Neosurf in KALEOZ?
Follow these simple steps below to pay with Neosurf:
Step 1: Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page.
Step 2: On the checkout page, select "Online Payment" then select "Neosurf" under Prepaid Card/Gift Card category and click on 'Pay Now".
Step 3: You will be redirected to the Neosurf checkout page to complete the transaction. You will be given four choices to proceed with the payments.
3 (I): Payment Via Credit Card in Neosurf. You would need to Register/log in Neosurf account to proceed your payment.
3 (II): Through Cash payment. Once clicked, you will be directed to the nearest Neosurf reseller around you to purchase the Neosurf Card and redeem the pin to complete the transaction.
3 (III): Through Voucher Code. Kindly enter the Neosurf Voucher Code that you purchased, and click "Pay".
4 (IV): Through Neosurf Account directly. Kindly enter your login details and click "Log in and Pay" to finalize your payment.
Step 4: On
How to pay using EPS (Netpay) [EUR] in KALEOZ?
Follow these simple steps below to pay with EPS (Netpay) [EUR]:
Step 1 : Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page.
Step 2 : Under "Online Banking" category, select "EPS (Netpay)" then click on Pay Now to proceed.
Step 3 : Once clicked, kindly enter your bank name, code/ BIC and click on "Weiter zum Bezahlen" to continue.
Note: You may key in the first alphabet of your bank, and a list of bank names will be shown,
kindly select the one you need.
Step 4 : Once selected the bank of your choice, you will be directed to the payment page of the relevant bank. Kindly enter the login information to continue.
Step 5 : Kindly follow the on-screen instructions to make the payment. Once the transaction is completed, please allow the payment gateway to re-direct you back to our website to fully complete the transaction.
Step 6 : After you're redirected back to our website, you may contact the seller to deliver your ord
How do I set up my trading password?
You're required to enter the trading password when making a payment using your KALEOZ balance. Here are the steps to help you set up a trading password.
Step 1: Click on your username, then go to the 'User Control Panel' and select 'My Profile'.
Step 2: Find "Security" and then click on "Change Password".
Step 3: Click on 'Security' in the left-hand menu, scroll down to find 'Trading Password,' and then click 'Set Payment Password'.
Step 4: You can choose to receive the verification code via email, SMS, or WhatsApp. After selecting your preferred method, click 'Send Verification Code'.Step 5: Enter a 6-digit numerical trading password of your choice, then click 'Save Password'.
Note: You're advised to change your trading password regularly to ensure the security of your account funds. You can change your trading password by repeating the steps above. If you have any further inquiries or need assistance, feel free to contact our KALEOZ support team.
How do I pay using Touch n Go eWallet on KALEOZ?
Touch 'n Go eWallet is a Malaysian digital wallet and online payment platform. Go cashless with simple, fast, and secure transactions in just minutes with TnG.
Follow the simple steps below to pay with TnG:
Step 1: Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page.
Step 2: Select 'Online Payment' > 'Touch 'n Go eWallet' as your payment method > click 'Pay Now' to proceed.
Step 3: Launch your TNG eWallet app and tap 'Scan' icon at the bottom to scan the QR code.
Step 4: Tap on "Pay" and then key in your 6-digits TnG transaction PIN to complete the payment.
Step 5: Once the payment is complete, you may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.
Note: Touch 'n Go eWallet on KALEOZ is only available for Malaysians using MYR currency. It cannot be used for topping up your KALEOZ balance.
How do I reset my password?
Step 1:
From the sign-in page on kaleoz.com, click Sign in > Click "Forget password?"
Step 2:
Enter your email address > Click the checkbox at reCAPTCHA checkout > Click "Send reset password email"
Step 3:
Check your email inbox > Click the link in the email to complete reset password process.
Note: Please check your email JUNK or SPAM folder if you could not find the message in your INBOX.
Step 4:
Enter your new password > Click "Save"
Note: The password reset links included are time-sensitive and for one-time use only. If you click the link and it doesn't work, try requesting a new one and use the link as soon as you can.
How do I get the KALEOZ gift card pin that I purchased from SEAGM?
All digital codes purchased in SEAGM will be delivered to your SEAGM account under the "My Cards" section.
Step 1: Log in to your SEAGM account, click the user icon, and select My Cards.
Step 2: Once clicked, kindly enter your SEAGM account login password to retrieve the code. Then click "Submit".
Step 3: Select the order you've just purchased, then tap "Show" and the code/pin will be shown. You will need to copy the code/pin and redeem it to the site you need.
If you're not sure how to use the code purchased, you may click on "Activation Guide" below your pins:
How do I edit my account information?
Users are allowed to update their profile data HERE.
Click “Edit” to modify the details and then “Save” once you’re done.
The seller marked my paid order as delivered, but I haven’t received it
You can try reaching out to the seller via Kchat for clarification. If the seller doesn't respond, please click "Request Refund" on the order details page. Should the seller refuse to issue a refund, you may escalate the issue to the KALEOZ Support Team for further investigation.
Notes: Note: Buyers have a 72-hour window to dispute an order marked as "Waiting Confirmation." If no action is taken within that period, the order will automatically be marked as successfully delivered.
How to Request a Refund for a "Waiting Confirmation" Order:
Step 1: Step 1: Go to the "My Orders" page and click on the order number (e.g., KXXXXXXX) to open the order details.Step 2: Click on the "Request Refund" to start the refund process.Step 3: After submitting the refund request, the seller has 24 hours to respond. If there is no response within this timeframe, the system will automatically refund the order to you.Step 4: If the seller rejects your refund request, you may click on "Request KALEOZ Dispu
Where to find my WeTV ID?
WeTV is an Asia legal and official free streaming platform of Tencent Video. WeTV presents selected and top-hit shows and dramas for you to stream with a premium watching experience.
Purchase your WeTV VIP at the lowest price from our trusted KALEOZ sellers to watch those VIP exclusive dramas and shows. Users only need to provide the WeTV ID.
Check this out on where to find your WeTV ID:
Step 1. Launch your WeTV app. Go to "Me" > "Settings".Step 2. Click on the "Account".
Step 3. Your WeTV ID can be found here.
How to find my account number in Boxing Star?
About Boxing StarGo for the Knockout!Make your opponent see the Stars! Only room for one Boxing Star!Ever wonder what it really meant when someone told you that if you really wanted something you need to blood, sweat, and tears? Experience the journey to become the next Boxing Star! Rise from the streets and punch your way up to become the most epic Boxing Star!How to find my account number in Boxing Star?Step 1: Proceed to your profile.Step 2: Click the "Setting" icon.Step 3: Select "Support" and your account number will be displayed.
How do I retrieve a CD-Key/Pin/Code?
Here are the steps to retrieve your CD-Key/Pin/Code:
1. Once your order status changes to 'Delivered', please click on the order number Kxxxxxx and find the 'Retrieve' button to view the CD-Key you have purchased.
2. On this page, you will need to enter your LOGIN password to view the CD-Key/Pin/Code.
3. Once you have entered the correct password, you will be able to view and copy the CD-Key/Pin/Code for your order.
NOTE: You can also contact KALEOZ Support for further assistance.