Search User Guide
How to partially refund an order?
Step 1: Proceed to "My Orders", then select the order.Step 2: Select "Request Refund".Step 3: You can modify the refund amount before submitting.REMINDER: Please ensure both parties have agreed with the refund request in order to eliminate any conflict.
Where can I find recently added game top-ups on KALEOZ?
Staying updated on the latest game top-ups is essential for every gamer. KALEOZ frequently adds new options, but locating them quickly can be challenging. This guide provides simple and clear steps to help you find the most recently added game top-ups with ease.
Go to the official KALEOZ website.
Scroll down the homepage until you reach the section labeled 'New Games'.
Click on the game you are interested in to open its product page and view all available listings.
Note: We recommend checking this section regularly as our catalog is updated frequently. If you cannot find a specific game, you can also use the search bar at the top of the page to check for its availability.
How do I edit my product information?
Step 1. Go to “My Products”, click on the gear wheel icon on the side, and then “Edit item”.
Step 2. After you have done editing, click on “Save And List Product” and you are good to go. Alternatively, you may click “Save As My Product” to save it as a draft and list it for sale later.
Where do I edit my bank account details?
Step 1. Proceed to "Withdraw funds". Click on the "Setting" icon here.Step 2. Fill in the required information then click on "Save Withdrawal Method".Notes: You have to proceed to withdrawal verification before withdrawing your income.
How do I proceed with withdrawal verification?
To proceed with withdrawal verification, follow the steps below:
Mouse over your KALEOZ account name, then click on “Withdraw funds”.
Click on “Proceed withdrawal verification”.
Upload the required verification documents and click on “Submit Withdrawal Account Verification”.*Notes: Your application will be processed within 24 hours.
Why is my withdrawal transaction delayed?
Withdrawal will be processed during normal working days (Monday-Friday) except National Public Holidays. Kindly refer to the Malaysian Calendar.
Should you have any inquiries, please do not hesitate to Contact Us.
How to change my account email address?
If you’ve recently changed your email address and need to update your Kaleoz account, the process is quick and straightforward. Just follow the step-by-step instructions below to successfully refresh your contact details and ensure you keep receiving important notifications.
Note:Your email can only be updated once every 90 days.
Steps to Follow
Visit the following link: https://member.seagm.com/ucp/security/info
In the Email section, select the [Modify email] option to begin updating your contact information.
To proceed, you'll need to complete a quick two-factor authentication (2FA) check. Simply click Send verification code to receive your verification code.
Why do I have to submit a selfie with ID card for seller verification?
You must complete verification in accordance with the regulations, and only verified sellers can conduct product sales services.Please feel free to reach out to KALEOZ Support or email us at [email protected] with any further comments, concerns, or suggestions you wish to share. You may chat with KALEOZ Support for further assistance.
I did not get any SMS verification codes when processing payment. What can I do?
Here are some potential solutions to get your verification code, depending on your circumstances:
Make sure you have an active physical SIM and good coverage (notes: if eSim doesn't work, please contact the carrier for help)Make sure your service plan supports text message delivery.Wait 1 hour before you try again. If it's still unsuccessful, it's best to wait for 24 hours before trying again.
How to link your social media accounts to KALEOZ?
Follow these simple steps below to link your social media accounts:
Step 1: Go to SEAGM website.
Step 2: Click the icon here and sign in with your email and password.
Step 3: After login, click on My Account.
Step 4: Then click on "Edit".
Step 5: Click on Social Media Account.
Step 6: You may choose the social media account that you wish to link.
Note: You may also create a KALEOZ account using your social media accounts.
How do I edit my account information?
Users are allowed to update their profile data HERE.
Click “Edit” to modify the details and then “Save” once you’re done.
Account Not Allowed to Make Purchases
If you see an error while attempting a purchase, it means your account may be temporarily restricted. This guide helps you understand why these security measures are in place and how to restore your purchasing access quickly and securely.
1. What does “Your account is not allowed to make purchases” mean?
This message indicates that your account is currently blocked from making purchases. It can occur due to security checks, account verification requirements, or unusual activity detected by the system.
2. Why was my account restricted?
Restrictions are applied to protect your account and prevent unauthorized transactions. Common causes include incomplete verification, multiple failed payment attempts, or activity flagged by the system.
3. How can I remove this restriction?
To restore purchasing access, please contact our KALEOZ LiveChat Support
Updating Your Account Contact Information
To ensure the highest level of security, KALEOZ requires a brief identity verification process before updating your registered email address or mobile phone number.
Why is this necessary?
These protocols are designed to safeguard your KALEOZ account and assets from potential financial crimes, unauthorized access, and fraudulent activities. By verifying your identity, we ensure that only the rightful owner can modify sensitive account details.
What you need to do:
Please have your identification documents ready. Our support team will guide you through the secure verification steps once your request is submitted.
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How to check New Soul Land (SEA) User ID?
About New Soul Land (SEA)想成为斗罗大陆最强魂师吗?欢迎入学史莱克学院,你将接受最严峻的魂师训练,与史莱克七怪共同猎杀魂兽、获取魂环,入学前请先谨记以下校规,才能成为真正的怪物,众人眼中的天才…How to check your User IDTo check your User ID, please log in to the GAME HOURS platform via https://member.sea.gamehours.com/role-list
How to find my Lita ID?
About LitaLita, as a social gaming app, is where you can meet like-minded game mates, play popular games, and enjoy voice chat. In Lita, you can make new like-minded friends instantly and have fun with them. Chat with newfound game mates, voice chat to discuss anything. New friends and new social blood! It's a brand new concept for the gaming social community, and you'll love it once you try it!How to find my Lita ID?Step 1: Proceed to Personal Center.Step 2: Find your Lita ID and tap to copy.
How do I change my KALEOZ account language?
KALEOZ user could change their account language based on their preference.
Here are the steps for changing your account language.
Log in to your KALEOZ account.
Click on your Country/Region option on top left of the page.
A small pop-up window will appeared. Select the desired language, then click "Save Settings".
If you have any questions, please contact our Customer Support team.
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Why Can't My Seller Application Be Submitted?
You cannot submit a seller application at this time because KALEOZ does not offer a withdrawal method for your currency.
Which currency does KALEOZ support for seller applications?
Currently, KALEOZ supports the following currencies:
MYR (Malaysian ringgit)
SGD (Singapore Dollar)
PHP (Philippine Peso)
THB (Thai baht)
VND (Vietnamese đồng)
IDR (Indonesian Rupiah)
Note: You'll need a local bank account to withdraw your income in the supported currencies. We can’t process withdrawals