Search User Guide
How do I respond to a buyer review?
Here's how to reply:
Step 1: Go to "My Sales Orders" and find the order for the review that you want to reply to.
Step 2: Click "Comment".
Step 3: Rate the buyer and enter your response.
Step 4: Click "Post Comment".
Note: You can only reply once to a review, and you can't edit or retract that reply.
How do I verify my phone number?
Step 1: Login to your KALEOZ account, then go to "My Profile".
Step 2: Under User Information, click "Set Mobile Phone".Step 3: Choose your Country/Region and enter a valid phone number. Click "send verification SMS" and wait for the verification code message on your phone.Step 4: Enter the verification code and click "Verify mobile phone number".Step 5: Congrats, you've completed the phone number verification step.Kindly contact our KALEOZ Support for further assistance if you're facing any problems.
How to partially refund an order?
Step 1: Proceed to "My Orders", then select the order.Step 2: Select "Request Refund".Step 3: You can modify the refund amount before submitting.REMINDER: Please ensure both parties have agreed with the refund request in order to eliminate any conflict.
5 Tips for KALEOZ sellers
Whether you are a new or experienced seller, consistently providing
excellent service can help you attract more customers, build trust,
and increase sales. Follow these five best practices to improve your
seller performance and build a stronger reputation on KALEOZ.
1. Prioritize Customer Satisfaction
Providing a smooth and positive buying experience is essential for
building customer trust and encouraging repeat purchases.
Deliver Orders Quickly
Fast delivery is important to customers. Process and complete
orders as quickly as possible to provide a smooth buying experience.
If you are taking a break, temporarily unavailable, or out of stock,
use the Close Store feature to prevent customers
How do I contact a buyer?
Communication between buyers and sellers can be done via KChat by clicking on the chat box icon below the buyer's name.
How do I check and pay using my KALEOZ balance?
I) Checking KALEOZ BalanceLogin to your KALEOZ account and then go to "My Account". The KALEOZ balance will be shown under the "I am Buyer" category.II) Pay using KALEOZ Balance Step 1: Choose your products in KALEOZ and then click "Pay Now" from your shopping cart to be directed to the next page.
Step 2: Select “Pay with KALEOZ Account Balance,” and enter your six-digit numeric Payment PIN to complete the payment.Note: If you forgot your Payment PIN, you may refer to this guide to reset your Payment PIN. If you're still unable to reset your password, kindly contact our KALEOZ Support via Kchat for further assistance.
How to change my account email address?
If you’ve recently changed your email address and need to update your Kaleoz account, the process is quick and straightforward. Just follow the step-by-step instructions below to successfully refresh your contact details and ensure you keep receiving important notifications.
Note:Your email can only be updated once every 90 days.
Steps to Follow
Visit the following link: https://member.seagm.com/ucp/security/info
In the Email section, select the [Modify email] option to begin updating your contact information.
To proceed, you'll need to complete a quick two-factor authentication (2FA) check. Simply click Send verification code to receive your verification code.
How do I unlink my SNS account? (Facebook/Twitter/Google/VK/QQ)
Step 1: Login to your account at SEAGM and go to "My Profile".
Step 2: Click on the disconnect icon to unlink your SNS account.
Step 3: Re-login to your account on KALEOZ with the registered email address.
Alternatively, you may contact KALEOZ Support for further assistance.
How do I view my account transaction history?
Step 1: Sign in to your KALEOZ account then click "My Account".Step 2: On the My Account page, you can check your account transactions in the "Transaction History" section as shown below.
Can I have multiple KALEOZ accounts?
KALEOZ Account Policy
Each individual is permitted to have only
one KALEOZ account.
Creating or maintaining multiple accounts is strictly prohibited.
KALEOZ allows each individual to maintain only one account.
Users are strictly prohibited from creating or operating
multiple KALEOZ accounts.
If multiple accounts are found to be associated with the same
individual, all associated accounts may be suspended.
Why Is This Policy Important?
Maintaining a single active account helps KALEOZ ensure compliance
with platform policies and maintain a fair, secure, and transparent
trading environment for all users.
How do I edit my product information?
Step 1. Go to “My Products”, click on the gear wheel icon on the side, and then “Edit item”.
Step 2. After you have done editing, click on “Save And List Product” and you are good to go. Alternatively, you may click “Save As My Product” to save it as a draft and list it for sale later.
Where can i find most popular game top-ups on KALEOZ?
Want to stay ahead in the gaming world? KALEOZ is your go-to destination for popular game top-ups and digital gaming products. This guide will help you discover the most in-demand games and top-up options, so you can power up your favorite titles instantly and stay ahead of the competition.
Step 1: Go to the official KALEOZ website.
Step 2: Scroll down a little at homepage to find the section labelled “Popular Mobile Games” or “Popular PC Games.”
Tip: Check KALEOZ regularly to discover popular game top-ups, trending titles, and great deals that help you get more value from your gaming experience.
If you have any questions, please contact our Customer Support team.
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Can I change my account currency?
Account currency determines the currency used to display prices and the payment methods available on your account. For example, if your account currency is MYR, prices and payment methods will be based on MYR.
Users may change the account currency by contacting our Kaleoz Support team. Please follow the steps below:
Kindly contact Kaleoz Support via Kchat. https://livechat.seagm.com/api/redirect/kaleoz-livechat
Let Kaleoz Support know that you would like to change your account currency, and provide the email address registered to your Kaleoz account.
Kaleoz Support will assist you further with your request.
PLEASE NOTE:
•If you have previously created an order using your current currency, you will no longer be able to change the acc
Do I need to register for a Tazapay account to withdraw my income?
No. You do not need to register for a Tazapay account.
Tazapay is the payout service provider used by KALEOZ. You can withdraw
your income directly to your local bank account without registering for
a separate Tazapay account.
Important Notes:
Make sure your bank account number and account holder name
are entered correctly.
The bank account holder must be the same person as the
seller applicant.
You must complete
withdrawal verification (KYC)
before you can withdraw your income.
If you are unsure whether withdrawals to your local bank account are
supported,
I did not get any SMS verification codes when processing payment. What can I do?
Here are some potential solutions to get your verification code, depending on your circumstances:
Make sure you have an active physical SIM and good coverage (notes: if eSim doesn't work, please contact the carrier for help)Make sure your service plan supports text message delivery.Wait 1 hour before you try again. If it's still unsuccessful, it's best to wait for 24 hours before trying again.
How do I set up my Payment PIN?
A Payment PIN is required to authorize payments using your KALEOZ account balance. Setting up a Payment PIN helps you complete payments securely and protects your funds against unauthorized use. For enhanced security, we recommend changing your Payment PIN regularly.
Note: The same procedure applies when changing or resetting your Payment PIN.
Follow the steps below to set up your Payment PIN:
Go to the Set Payment PIN page.
Select your preferred verification method, then click Send Verification Code.
Enter the verification code you received.
Enter a 6-digit Payment PIN.
Re-enter your 6-digit
How to register a KALEOZ account?
KALEOZ Account Registration
Start Registration Visit the KALEOZ Registration Page, enter your email address, and click [Send Verification Code].
Verify Your Email Check your email inbox or spam folder for the verification code. Enter the code you received and click [Verify] to confirm your email address.
Set Account Details Create your KALEOZ username, set a secure password, and select your trading currency.
Note: Once your trading currency is set, it cannot be modified. Please make your selection carefully.
Complete RegistrationAfter reviewing the Terms of Use and Privacy P
How do I edit my account information?
Users are allowed to update their profile data HERE.
Click “Edit” to modify the details and then “Save” once you’re done.