If you accidentally clicked on "Delivered" without actually delivering the order, don't worry. There are steps you can take to resolve the situation. Please follow the guidelines below: 1. If You Have the Product: If you have the requested product to trade, you can initiate the trade in-game with the buyer just as you normally would. Proceed with the transaction as usual to complete the order. 2. If You Don't Have the Product: If you no longer have the product to trade or you have run out of stock, follow these steps: a. Communicate with the Buyer:- Reach out to the buyer and explain the situation. Let them know that you accidentally marked the order as "Delivered" without actually delivering the product.b. Request a Refund:- Ask the buyer to click on the "Request refund" option. This will initiate the refund process.c. Agree to Refund:- As the seller, you should click on the "Agree refund" option to confirm the cancellation of the order and proceed with the refund process. NOTE: Rem

To ensure the safety and compliance of our platform, we are committed to preventing money laundering and other illegal activities. Here are some important points you need to know:Please ensure that your account information is true, accurate, and up to date. If there are any changes to your account information, please update it promptly.If your transactions involve significant amounts, we may require you to provide certain information for KYC (Know Your Customer) verification, such as identification documents, transaction records, etc.Avoid engaging in transactions with unknown or untrusted individuals, and do not use your account for money laundering or any other illegal activities.We continuously monitor transactions and account activities. If we detect any suspicious activity, we may temporarily suspend your account or transactions for further verification or investigation. In serious cases, we reserve the right to permanently freeze your account and the funds within it.

1. Why is my payment attempts failed? Kindly note that our system uses a fraud solution to manage our credit card payments via Stripe. This solution uses AI and machine learning algorithms to determine whether accepting the payment is safe. The payment tends to fail/decline if our system detects a higher risk. 2. My payment goes through on the first order but is declined for the following order. Why was that?Due to circumstances beyond our control, our system tends to let your first credit/debit card payment get passed it much more easily.  If you managed to pay your first order but failed to make consecutive payments, we would advise you not to try more than 3 times of payment attempts in a short period of time after being rejected. This is to avoid being blocked by the system after a frequently failed payment. 3. What can I do to increase the chances of payment going through?Kindly verify your phone number and billing address first. Doing so will raise the chance

We have received reports of social media accounts pretending to be KALEOZ. To maintain a safe trading environment, we urge all users to be cautious of impersonation scams occurring outside our platform. What’s the Risk? Scammers may create fake profiles or pages claiming to represent our platform. Their goal is to mislead users into: - Sharing sensitive account or personal information - Making payments or trades outside our official website - Clicking on malicious links or downloading harmful files Such actions can lead to financial loss, identity theft, and compromised account access Our Commitment to Safety - We do not use third-party agents or intermediaries - All transactions and communication must occur only on our official platform - Any request for payment or trade outside our system is fraudulent If you receive messages from individuals claiming to be our representatives outside the platform, DO NOT engage. Report them to our support team immediately. Tips to Stay Safe - Inte

Our system uses a fraud solution to manage our credit card payments via Stripe. This solution uses AI and machine learning algorithms to determine whether accepting the payment is safe. The payment tends to fail/decline if our system detects a higher risk than normal. If your payment is declined, we advise you not to try more than 3 times. Retry the payment the next day or consider the different payment options available.Is there anything else I can do to make the payment successful? Due to security and privacy purposes, we do not receive specific details on why your payment was declined.If our system automatically declines your payment. Unfortunately, this issue is beyond our control, and we regret that we cannot further help. We apologize for any inconvenience this situation may have caused.

Sellers must deliver within the stipulated delivery speed time using the delivery method stated in the listed item's description. Sellers must capture screenshots both before and after each trade or record a video as evidence of delivery. The delivery evidence can be shared on the Order Details page in the Order Log section. For video evidence, you may email it to [email protected] with the subject of "Video Recording of Order KXXXXXXX." All communication and correspondences must go through KALEOZ.com using the Order Log messaging system and/or the KChat live chat system. Sellers may not use KALEOZ to provide offsite or personal offers:: ALL ITEM listings cannot contain any description of the seller’s contact information NO personal contact information may be given to buyers through KChat For the offense of Rules 4.1 or 4.2, sellers will be given one warning ONLY. A second offense will result in immediate account suspension and the seller’s account balance and a

KALEOZ accepts offline banking payments for several currencies. You can choose either manual online banking, ATM transfer, or cash deposit machine to manually deposit into our bank accounts. Please check the availability of offline banking payments for your currency here. (I) Payment by Manual Online Banking: Go to your online banking website or App, and transfer the payment amount by using the bank account information shown in the order payment checkout. Kindly key in our support email [email protected] in the recipient email when you make an online banking transfer to our bank account. This allows us to know that you are transferring payment to us. Take a screenshot of your payment receipt or your transaction history for verification purposes. Contact our KALEOZ Support via Kchat to verify and confirm your payment. Once your payment is claimed, the amount will be credited to your KALEOZ account. You may use the balance to pay for the order. Example of the payment receipt:(II)

1. Offline Payment Method - Fund Transfer via Internet Banking/ATM/CDM If your funds have been successfully debited from your bank account or cash has been transferred, please save or take a screenshot of the payment receipt as proof. Contact our Kaleoz Support via LiveChat immediately to claim your order payment. All manual transfer payments require contacting our support team to proceed with order collection. 2. Online Payment Method - Credit/Debit Card, Cryptocurrency, E-wallets, etc. If your payment was successfully deducted but your Kaleoz order status under "My Orders" remains unpaid or expired, the possible reasons are: (a) Pre-Authorized Payments (Failed Transactions) Your bank may temporarily hold the payment while waiting for confirmation from the merchant. If our Kaleoz Support confirms the transaction was unsuccessful, the payment should be returned to your account within a few days, depending on your bank’s processing time. (b) Payment Processing Delays Some payments

After paying for your order, you should contact the respective seller on KChat to proceed with your order. You can click on the chatbox to start chatting with the seller. Additional info: A BLUE dialogue box means that the seller is online, a GREY dialogue box means that they are offline.Please note that in some cases the seller might not be able to respond to you immediately due to various reasons. We advise checking for the seller's availability before placing an order by contacting the seller.

It's possible that the payment you're referring to has been stopped by the payment source. When a payment is stopped, it may be a pattern associated with a higher-than-normal risk detected by the internal security system. Failed payment may be caused by one of the reasons below: Insufficient balance in your bank account/card. Incorrect payment details entered.Payment might not be able to proceed if the mobile number is unverified.  Payment limit reached. You are advised to use alternative payment methods available by selecting your country. Declined by the bank. Contact the respective bank to inquire about the issue. If you still have issues with your payment, try using different payment methods. If you wish to further check on your payment issue, please contact KALEOZ Support via Kchat.

Here are the simple steps to top up your KALEOZ Balance with Razer Gold Cards:Step 1: Log in to your KALEOZ account, then go to "Account Balance Top Up".Step 2: Choose "Top up via Prepaid Card - Razer Gold Pin". The system will direct you to Razer Gold PIN top up page.Step 3: Key in the "Serial Number" and "PIN". Next, tick the "I'm not a robot" box and answer the authentication prompt. Once you're done, click "Next" to proceed.Step 4: You have successfully topped up your KALEOZ balance! You would also have earned Razer Silver, which can be used to redeem various rewards. You can click on "Redeem Now" to view a full list of claimable rewards. Step 5: You may also check your KALEOZ account balance at My Account. Important notice:Service charges will be applicable for Razer Gold Top Up. You may check HERE for a list of payment methods and their respective processing fees.

KALEOZ accommodates various types of payment methods. Here are the steps to check all available payment methods based on the currency you selected. Step 1 : Once you have logged in to our website, click on 'Payment Methods' located above the search bar to explore all available payment options. Step 2 : Click on the currency selector and choose your country’s currency from the list to view the available payment methods.About Processing feeWhen you proceed to payment, a processing fee will be charged by the payment merchant you choose. The processing fee will be displayed under the payment method you select.Note : If your order is refunded, only the order amount will be credited to your KALEOZ balance. The processing fees are non-refundable. Orders placed using your KALEOZ balance will not incur additional processing fees. Please note that if you request a refund to your original payment method or bank account, any processing fees charged by payment providers may not be refundable

Fund withdrawal fees vary. Refer to the info below: The cut-off time is 11 AM. Withdrawal requests after 11 AM will be processed on the next working day. All times stated are expressed in GMT+8 Kuala Lumpur time.Withdrawal will be processed during normal working days (Monday to Friday) except National Public Holidays. Kindly refer to the Malaysian Calendar.

In cases where your order is canceled due to the seller failing to fulfill an order, you may consider finding another seller that might be selling the same desired item. Alternatively, you can request a refund for your payment under the following circumstances: Found no other seller offering the same item. Other seller offers are selling at a higher-than-expected/unreasonable price. If you encounter any of the above and wish to get your payment refunded, kindly contact our KALEOZ Support for assistance on this matter.Please note the following:1. Refunds may not be possible for certain payment methods such as Cryptocurrency, RazerGold, Neosurf, etc. In such cases, the amount can only be used for a new purchase on KALEOZ.2. When refunding your payment to the original payment method used, the processing fees charged by certain payment merchants (such as Credit Cards) may not be returned.3. KALEOZ shall not be responsible for any handling fee incurred by the payment merchant.

To become a seller, follow the steps below: Step 1: In the navigation panel, click on "Become a Seller". Step 2: Click on "Start Earning" and link to the Seller Verification form below. Step 3: Fill in the form with your FULL NAME, DOCUMENT/NUMBER, ADDRESS, and TAX INFORMATION (if applicable) exactly as it appears on your Identity Card, Passport, Driver's License, or Residence Permit. Step 4: After filling in all the details, click on "Submit Seller Verification". Step 5: You will need to click on the "LINK to complete seller verification" to proceed with document submission. Step 6: Follow the instructions to submit your documents for Seller Verification.Step 7: Get ready for your video selfie!NOTE: If you accidentally "Cancel" the pop-up message for accessing your microphone and camera, don't panic. You may click the reverse arrow to go back to Step 6.Step 8: Within 24 hours, you will receive a notification regarding your application. Get ready to st

You are advised to communicate with the seller via KChat and request the seller to deliver the item as described. Do not click “Confirmed received” before you receive the right thing from the seller.

Withdrawal will be processed during normal working days (Monday-Friday) except National Public Holidays. Kindly refer to the Malaysian Calendar. Should you have any inquiries, please do not hesitate to Contact Us.

You may try to contact the buyer through KChat and request the buyer to confirm the delivery of the order. However, if the buyer does not confirm the delivery order after 3 days, the order will be automatically marked as completed by the system.