Prohibition of Money Laundering To ensure the safety, security, and compliance of the KALEOZ platform, we are committed to preventing money laundering and other illegal activities. Sellers and buyers are expected to use their accounts and the platform responsibly and in accordance with applicable laws and KALEOZ policies. Please take note of the following requirements. Keep Your Account Information Accurate Please ensure that all information provided in your KALEOZ account is true, accurate, and up to date. If any of your account information changes, please update it promptly to ensure that your account details remain accurate.

Sales Order Status Guide You can view and manage all your orders by navigating to My Sales Orders in your KALEOZ seller account. This page displays the current status of every order and indicates any action required from you. Waiting Delivery Status: The buyer has completed payment, and the order is waiting for the seller to deliver the product or service. What you should do: Deliver the order within 72 hours. After successful delivery, click Delivered. If you are unable to fulfill the order or the buyer requests a cancellation, click Refund to Buyer. Important: Orders tha

Click on the "Order details" or the order number "KXXXXXX" under the My Sales Orders. Next, click the "Post Comment" option to upload the delivery proof then Post Comment to save it to the Order Log.

Payment Processing Fees are charges applied by payment processors when a transaction is made. These fees cover the costs associated with verifying, authorizing, and transferring funds during the payment process. Orders placed on KALEOZ will incur a processing fee, which is a percentage of the transaction amount. Many payment processors charge transaction fees that include both a fixed fee and a percentage fee based on the total sale price of the product. The rate and percentage of the processing fee may vary depending on the country and payment method used. The processing fee will be displayed under the payment method you select when you proceed to payment. Note: If your order is refunded, only the order amount will be credited to your KALEOZ balance. The processing fees are non-refundable. Orders placed using your KALEOZ balance will not incur additional processing fees. Please note that if you request a refund to your original payment method or bank account, any processing fees c

You are advised to communicate with the seller via KChat and request the seller to deliver the item as described. Do not click “Confirmed received” before you receive the right thing from the seller.

You may try to contact the buyer through KChat and request the buyer to confirm the delivery of the order. However, if the buyer does not confirm the delivery order after 3 days, the order will be automatically marked as completed by the system.

We understand that having your seller application rejected can be frustrating. To help you better understand the possible reasons, we have listed some common issues that may result in a seller application being rejected. 1. Incomplete or Inaccurate Information Some of the information you submitted may be missing, incorrect, or inconsistent with your official documents. For example, if the name on your submitted identification document does not exactly match the name provided in your application, we may not be able to verify your identity. We recommend carefully reviewing your application, correcting any errors, and resubmitting the form with complete and accurate information.

KALEOZ Account Policy Each individual is permitted to have only one KALEOZ account. Creating or maintaining multiple accounts is strictly prohibited. KALEOZ allows each individual to maintain only one account. Users are strictly prohibited from creating or operating multiple KALEOZ accounts. If multiple accounts are found to be associated with the same individual, all associated accounts may be suspended. Why Is This Policy Important? Maintaining a single active account helps KALEOZ ensure compliance with platform policies and maintain a fair, secure, and transparent trading environment for all users.

You are advised to check whether you receive the right thing and amount before you click "Confirmed received". Once confirmed, the order payment will be transferred to the seller's account and it cannot be reversed. Any issues, such as scams, items not delivered, or items different from the description will not be under our obligation anymore since the order was completed under your consent via clicking “Confirmed received”.

Important: We have received reports of social media accounts impersonating KALEOZ. To maintain a safe trading environment, all users are advised to remain vigilant and be cautious of impersonation scams occurring outside the KALEOZ platform. What Are the Risks? Scammers may create fake profiles, pages, or accounts claiming to represent KALEOZ. Their goal is to mislead users into: Sharing sensitive account or personal information. Making payments or conducting trades outside the official KALEOZ website. Clicking on malicious links or downloading harmful files. Warning: Engaging with impersonators may result in financial loss, identity theft, or compromised account access. Our Commitment to Safety KALEOZ does n

Here are some potential solutions to get your verification code, depending on your circumstances: Make sure you have an active physical SIM and good coverage (notes: if eSim doesn't work, please contact the carrier for help)Make sure your service plan supports text message delivery.Wait 1 hour before you try again. If it's still unsuccessful, it's best to wait for 24 hours before trying again.

In KALEOZ, users can place orders from multiple sellers by adding products to their shopping cart and checking out in a single payment. A maximum of 5 orders can be added at one time. To add more than 5 orders, users may either remove an existing order or complete checkout for current orders before adding new ones. Upon clicking "Checkout", the total price for all items in the shopping cart will be displayed. /* ===== Scoped to .guide-article ONLY — no :root, no body ===== */ .guide-article { --guide-text: #2c3e50; --guide-text-secondary: #555e68; --guide-heading: #1a1a2e; --guide-accent: #4a6cf7; --guide-accent-hover: #3b5de7; --guide-border: #e2e8f0; --guide-note-bg: #fff8e1; --guide-note-border: #ffca28; --guide-note-text: #5d4e00; --guide-note-icon: #e6a700; --guide-step-num: #4a6cf7; --guide-step-num-bg: #eef2ff; --guide-card-bg: #f8fafc; --

Duplicate Listings Policy To provide a better shopping experience, sellers should create only one listing for each product and ensure that all product information is accurate, complete, and easy to understand. This helps customers compare products more easily and make informed purchasing decisions. To maintain a fair marketplace, KALEOZ takes action against sellers who create duplicate or spam listings. What Does the Duplicate Listings Policy Cover? Listing the same product across multiple stores managed by the same seller. Creating multiple listings for the same product with only minor differences to increase product visibility.

KALEOZ Protection Guide: Tips for Safe Online Transactions Online transactions are fast and convenient, but they can also expose your personal and financial information to security risks if proper precautions are not taken. Follow these essential tips to help protect your KALEOZ account, payment information, and personal data when making online transactions. 1. Enable Payment Alerts Enable payment alerts from your wallet or bank account. Real-time notifications allow you to monitor account activity and quickly identify suspicious transactions. If you receive an alert for an unfamiliar transaction, take action immediately.

Cryptocurrency payments sometimes come with extra fees because every transaction must be processed and verified on a blockchain network. Unlike traditional payment systems that are handled by banks or payment providers, crypto transactions rely on miners or validators to confirm and secure the transfer. Here are some possible reasons why you may have been charged more than the total order amount when using cryptocurrency as your payment method. 1. Network (Blockchain) Fees Every cryptocurrency transaction is processed through the blockchain where miners or validators charge a fee to confirm the transaction. This fee varies depending on network congestion—when the network is busy, the fee is higher. 2. Exchange or Platform Fees If you’re making a purchase through a cryptocurrency app or exchange such as Binance or Coinbase, additional service fees may be charged for processing the

Payment attempts can fail due to patterns associated with a higher than normal level of risk identified by our internal security system. This does not necessarily mean that your payment is fraudulent but the transaction may be declined as a precaution to help protect you and your account. Below are some possible reasons why your payment attempt may have failed along with steps to resolve the issue : 1. Insufficient Funds in Your Account Your payment may be declined if the available balance in your bank account, card, or digital wallet is insufficient to cover the transaction. 2. Incorrect Payment Information Entered The payment may be rejected due to required payment information is entered incorrectly. The common information that are entered incorrectly include : Card Number Expiration date CVV/CVC security code 3. Bank Authorization or Security Check Failed Your bank may d

For any inquiries about this, we advise that you contact the seller through Kchat to check about bonus eligibility before purchasing.

Step 1: Under "My Product", click on "Create new item"Step 2: Input the game name you wish to sell, then select the item type and platform. Step 3: Input the item details clearly in the particular column. Select a cover photo for your product. Step 4: You may click "Save and List Product" once you have done inputting all the details to list your product on sale. Or you may choose "Save as my Product" and list your product later.