Our fraud control system might have detected some unusual activities in your account.Once your account suspension has been lifted. Kindly login to your account. If the problem persists, you may try the following:Restart your internet connection point (modem)Only log in using the same device/IPTry to log in using a different web browserDisable your VPN when accessing our website (if using any)Reset your account login password

You must complete verification in accordance with the regulations, and only verified sellers can conduct product sales services.Please feel free to reach out to KALEOZ Support or email us at [email protected] with any further comments, concerns, or suggestions you wish to share.  You may chat with KALEOZ Support for further assistance.

If you want to take a break and are unwilling/unable to accept orders, you can use the Close Store feature. This feature allows KALEOZ sellers to close their store temporarily, without losing any account data or their seller status. While your store is closed, all of your listings will be inactive, and buyers will not be able to place new orders from your store. However, you can still log in to your KALEOZ account normally during that period.How do I use the Close Store feature? Step 1: Log in to your KALEOZ account and go to "My Product". Step 2: Click the "Close Store" button to close your store temporarily. Step 3: Resume your business by clicking the "Open Store" button at any time you want.

No, you don't have to. Rapyd is our payout service provider. You may use a local bank to withdraw your income.Kindly contact our KALEOZ Support for more inquiries.

KALEOZ operates in jurisdictions governed by Anti-Money Laundering (AML) laws and regulations. To ensure compliance with both international standards and local legal requirements, and to cooperate effectively with financial authorities, we have implemented Know Your Customer (KYC) protocols. These measures include the verification of user identities, particularly when transactions involve foreign currencies.The Role of eKYC in Our Verification Framework Electronic Know Your Customer (eKYC) plays a vital role in our identity verification process, offering a secure and efficient method for confirming user information. Its importance to both KALEOZ and our user community is outlined below: Enhanced Security eKYC leverages advanced technologies such as facial recognition, document authentication, and database cross-checking to combat fraud and identity theft. These tools help mitigate the risk of unauthorized access and suspicious activity

In order to withdraw your income, you must proceed with the withdrawal verification first. Step 1. Upload clear selfies of yourself holding an ID/Passport/Driving License that clearly shows your full name. You may use the same photo that you used to apply for seller verification. Step 2. Upload a screenshot or photo of your bank statement/internet banking page clearly showing your full name and account number. Notes: Your bank account holder's name must be the same as the seller applicant's name. Here is a sample of the bank statement. Your full name and bank account number are needed. Step 3. Once you have uploaded both photos, you may submit your withdrawal account verification. Kindly proceed with phone verification if you haven't. Notes: Your application will be processed within 24 hours.

What is the Product Promo Feature?Sellers can feature their products that are currently on sale/promotion to attract more buyers and increase sales. Buyers can also set filters to only view products that currently have a promo on KALEOZ.Feature Introduction:1. Sellers can set or remove the Promo status on their products at any time.2. A seller can promote up to 2 Products in each product category for each game.    - For example, Lost Ark has three product categories: Gold, Items, and Accounts.    - A seller can set up to 2 products within the Gold category as Promo Products.   - Likewise, they will only be able to set up to 2 Promo Products in the Items category and up to 2 Promo Products in the Accounts category.3. If the promoted product is removed, its Promo status will be removed also.4. Buyers can set filters to browse only promoted products through the game product page.How do I enable the Product Promo feature? Step 1: Log in to your KALEO

Boosting Service sellers now have an extended 7-day delivery period. This means they have a full week to complete and deliver orders to their customers. After delivery, customers still have 3 days to confirm their orders. This adjustment recognises the unique complexity of Boosting Services and gives sellers the time they need to deliver quality results.

We understand that receiving your order in a timely manner is important to you. However, there may be situations where the delivery is delayed or you haven't received your order at all. In such cases, KALEOZ offers a comprehensive refund process to address your concerns and ensure your satisfaction. Before requesting a refund, we recommend reaching out to the seller through KChat to remind them to fulfill the order. Communication can often resolve issues and lead to a quicker resolution. If you haven't received your order despite contacting the seller, please refer to the following refund options available to you.Automatic Cancellation after 72 Hours:To safeguard your interests, we have implemented an automatic cancellation policy. If, within 72 hours (3 days) of payment, the seller fails to deliver your order, our system will intervene and cancel the transaction. The refunded amount will be credited back to your KALEOZ account balance. Please note that this process occurs automaticall

Making a withdrawal is quick and easy. Watch the video guide below: Select a payment method for fund withdrawals.* After selecting a payment method, you must verify it by clicking on the “Proceed Withdrawal Verification” button. You will be asked to verify yourself, simply follow the instructions on the page. Once the identification has been verified, you will now have access to use this channel of payment for all future withdrawals. *A verified account with documents allows for higher limits. Withdraw Funds Follow the steps on the screen to request funds withdrawal.

Sellers can report any abusive reviews, which include advertisements, slander, foul language, etc. Our management team will then conduct an investigation and take the appropriate measures. Sellers can check all their reviews on the "Seller Info" page. Please report any abusive reviews to us using the "Report Abuse" button beside the review. Our management team will examine the report and take any necessary actions to protect our sellers. Take note:This reporting function is only applicable for reviews made in the past 30 days.Each review can only be reported once. If the report is successful, the review's content will be hidden (not visible to other users) and will not be used to calculate your seller service rating.Click HERE to chat with KALEOZ Support for further assistance.

ShopeePay is an e-wallet service offered by Shopee that can be used to pay for online transactions. Go cashless with simple, fast, and secure transactions within minutes via ShopeePay.Note: ShopeePay in KALEOZ is ONLY available for Malaysians using MYR currency. ShopeePay cannot be used for topping up your KALEOZ balance. Follow these simple steps below to pay with ShopeePay: Step 1: Choose your desired product, and add it to your shopping cart. In your shopping cart, click "PAY NOW" to proceed to the next page. Step 2: Select "Online Payment" > "ShopeePay" as your payment method > click on "Pay Now" to proceed. Step 3: You will be directed to the Razer Merchant checkout page. Kindly confirm all the information and click "Pay Online". Step 4: For Mobile phone users, open your Shopee App, click "Next" to pay. Key in your 6-digits ShopeePay PIN to complete the payment. Step 5: For PC users, after clicking "Pay Online", a QR code will be generated. Open your Shopee App, and acce

Important information:Customers SHOULD NOT disclose bank transfer payment information to any persons or 3rd party except our KALEOZ Support via Kchat and phone calls to the phone numbers listed on the SEAGM website.This will be a critical issue:Disclosing your bank transfer payment information to 3rd party persons may result in your payment being claimed and used by them.KALEOZ verifies bank transfer payment with the bank transfer information given by buyers.Important Note:We WILL NOT BE RESPONSIBLE for any monetary loss should your Internet Banking Transfer/ATM Transfer/Cash Deposit Machine information be given to another person before giving it to our KALEOZ Support.

In today's digital age, online security is of utmost importance. With the increasing number of cyber threats, it's crucial to take proactive measures to protect your accounts. This guide is specifically tailored to help you fortify your Kaleoz account and recover it in case of a security breach. By following the steps outlined below, you can regain control of your compromised account and ensure its safety for the future. 1. Tips to secure your email address: Create strong, unique passwords for your email. Mix uppercase and lowercase letters, numbers, and special characters for better security. Review and update your recovery email settings, ensuring only your trusted recovery email is listed. Check for any unfamiliar recovery phone numbers and remove them. Monitor your email for any suspicious activity, such as unrecognized sent or deleted items. Enable two-factor authentication (2FA) on your email account to add extra security layers. 2. Recover Your Kaleoz Account If you suspect

What is a KALEOZ Gift Card? Kaleoz gift card is a digital gift card that can be used to purchase game top-ups and other digital goods and services from Kaleoz Marketplace. Kaleoz Gift Cards are available in a variety of denominations and can be purchased using various payment methods, including credit cards, debit cards and other e-wallets. To use a Kaleoz gift card, users need to purchase the corresponding Kaleoz gift card based on the currency registered in their account. Where can I buy KALEOZ Gift Cards? Kindly click HERE. Will KALEOZ Gift Card PINs expire? Yes. KALEOZ Gift Card codes are valid for two (2) years from the date of purchase. Be sure to redeem it before it expires! Can I refund the balance from a KALEOZ Gift Card? No. The balance is non-refundable & non-transferable. How do I redeem a KALEOZ Gift Card PIN? Step 1: Login to your KALEOZ Account and proceed to "My Account". Step 2: Click on "Top Up Account Balance". Step 3: Click on "KALEOZ Gift Ca

Step 1. Go to “My Products”, click on the gear wheel icon on the side, and then “Edit item”.   Step 2. After you have done editing, click on “Save And List Product” and you are good to go. Alternatively, you may click “Save As My Product” to save it as a draft and list it for sale later.

When you engage with KALEOZ customer support through LiveChat, you have the opportunity to provide feedback on the service received. After concluding a LiveChat conversation, an automatic popup will appear, prompting you to rate the customer service experience.1. Rating Options:Excellent: If you are highly satisfied with the service.Great: If the service met your expectations and was satisfactory.Average: If the service was okay but could be improved.Poor: If the service did not meet your expectations.Bad: If the service was unsatisfactory.2. Adding Comments:Alongside the rating options, there is a space provided for comments. Feel free to elaborate on your experience or provide specific details about the service you received. Your comments can offer valuable insights for continuous improvement.**In the event that the rating popup does not appear automatically, there's no need to worry. Simply request it from the chat representative, and a chat rating will be sent out manually.

These are the steps to cancel your account deletion and restore your account: Step 1: Go to your mailbox and open the "Delete your account" email sent by SEAGM. Step 2: Click on the address link shown in the email. Step 3: Click on the "Cancel Account Deletion" button. Step 4: Click "Yes, I Would Like To Keep It" to restore your account. Step 5: Once revoked successfully, you will be redirected to the KALEOZ website.