Boosting Service sellers now have an extended 7-day delivery period. This means they have a full week to complete and deliver orders to their customers. After delivery, customers still have 3 days to confirm their orders. This adjustment recognises the unique complexity of Boosting Services and gives sellers the time they need to deliver quality results.

KALEOZ user could change their account language based on their preference. Here are the steps for changing your account language. Log in to your KALEOZ account. Click on your Country/Region option on top left of the page. A small pop-up window will appeared. Select the desired language, then click "Save Settings". If you have any questions, please contact our Customer Support team. :root{--art-bg:transparent;--art-text:#3a3632;--art-heading:#1a1714;--art-muted:#6e6960;--art-subtle:#7a8a9e;--art-accent:#3b82f6;--art-accent-dim:rgba(59,130,246,.15);--art-card-bg:rgba(0,0,0,.03);--art-card-border:rgba(0,0,0,.08);--a

The Product Promo Feature allows sellers to highlight products that are currently on sale or promotion. This helps make products more noticeable to buyers and can attract more potential customers. Buyers can also use the Promo filter to view only products that are currently promoted on KALEOZ. Feature Highlights Sellers can enable or remove the Promo status on their products at any time. Sellers can promote up to 2 products per product category for each game. If a promoted product is removed, its Promo status will also be removed automatically. Buyers can

ShopeePay is an e-wallet service offered by Shopee that can be used to pay for online transactions. Go cashless with simple, fast, and secure transactions within minutes via ShopeePay.Note: ShopeePay in KALEOZ is ONLY available for Malaysians using MYR currency. ShopeePay cannot be used for topping up your KALEOZ balance. Follow these simple steps below to pay with ShopeePay: Step 1: Choose your desired product, and add it to your shopping cart. In your shopping cart, click "PAY NOW" to proceed to the next page. Step 2: Select "Online Payment" > "ShopeePay" as your payment method > click on "Pay Now" to proceed. Step 3: You will be directed to the Razer Merchant checkout page. Kindly confirm all the information and click "Pay Online". Step 4: For Mobile phone users, open your Shopee App, click "Next" to pay. Key in your 6-digits ShopeePay PIN to complete the payment. Step 5: For PC users, after clicking "Pay Online", a QR code will be generated. Open your Shopee App, and acce

You can contact a seller on KALEOZ using KChat through any of the following methods. Option 1: From the Product Listing Page On the product listing page, locate the seller's username. If the seller is online, click Chat with Seller to start a conversation immediately. If the seller is offline, the button will display Leave Message instead. Click it to send a message, and the seller can reply when they are available. Option 2: From the Product Page After opening a product, scroll to the seller's pr

Important information:Customers SHOULD NOT disclose bank transfer payment information to any persons or 3rd party except our KALEOZ Support via Kchat and phone calls to the phone numbers listed on the SEAGM website.This will be a critical issue:Disclosing your bank transfer payment information to 3rd party persons may result in your payment being claimed and used by them.KALEOZ verifies bank transfer payment with the bank transfer information given by buyers.Important Note:We WILL NOT BE RESPONSIBLE for any monetary loss should your Internet Banking Transfer/ATM Transfer/Cash Deposit Machine information be given to another person before giving it to our KALEOZ Support.

Step 1. Go to “My Products”, click on the gear wheel icon on the side, and then “Edit item”.   Step 2. After you have done editing, click on “Save And List Product” and you are good to go. Alternatively, you may click “Save As My Product” to save it as a draft and list it for sale later.

KALEOZ is committed to maintaining a fair and respectful marketplace for both buyers and sellers. If you receive a review that violates our community standards, you can report it for investigation. Our moderation team will review each report and take appropriate action where necessary. What Can Be Reported? You may report reviews that contain inappropriate or abusive content, including but not limited to: Advertisements or promotional content Defamatory or slanderous statements Offensive or abusive language Harassment or personal attacks Spam or irrelevant content Any content that violates KALEOZ's platform policies

These are the steps to cancel your account deletion and restore your account: Step 1: Go to your mailbox and open the "Delete your account" email sent by SEAGM. Step 2: Click on the address link shown in the email. Step 3: Click on the "Cancel Account Deletion" button. Step 4: Click "Yes, I Would Like To Keep It" to restore your account. Step 5: Once revoked successfully, you will be redirected to the KALEOZ website.

When you engage with KALEOZ customer support through LiveChat, you have the opportunity to provide feedback on the service received. After concluding a LiveChat conversation, an automatic popup will appear, prompting you to rate the customer service experience.1. Rating Options:Excellent: If you are highly satisfied with the service.Great: If the service met your expectations and was satisfactory.Average: If the service was okay but could be improved.Poor: If the service did not meet your expectations.Bad: If the service was unsatisfactory.2. Adding Comments:Alongside the rating options, there is a space provided for comments. Feel free to elaborate on your experience or provide specific details about the service you received. Your comments can offer valuable insights for continuous improvement.**In the event that the rating popup does not appear automatically, there's no need to worry. Simply request it from the chat representative, and a chat rating will be sent out manually.

Users are allowed to update their profile data HERE. Click “Edit” to modify the details and then “Save” once you’re done.

After delivery is completed, buyers may rate the quality of service provided by the seller. You can also leave a comment or review, which will be shown to other future buyers that view the product.

KALEOZ is committed to providing a convenient and reliable digital marketplace for gamers worldwide. Our platform connects buyers and sellers, giving customers easy access to a wide range of gaming products and services. Here are five key features of KALEOZ: 1. Reach More Buyers KALEOZ connects sellers with both domestic and international customers, giving them access to a wider customer base. Our global payment channels make it convenient for customers worldwide to purchase products and complete withdrawals. With our established online presence, sellers can also increase their product visibility and reach more potential buyers. 2. Secure Transactions

Step 1: Login to your account at SEAGM and go to "My Profile". Step 2: Click on the disconnect icon to unlink your SNS account. Step 3: Re-login to your account on KALEOZ with the registered email address. Alternatively, you may contact KALEOZ Support for further assistance.

There are two ways for the seller to check the buyer's purchase history from your store.1. Search for the buyer's username on the "My Sales Orders" page. 2. View the buyer's purchase history under the "Transaction" tab in Kchat.Step 1: Click on the bottom right chat bubble and enlarge the Kchat to a new tab.Step 2: Select the buyer of your choice and click on the "Transaction" tab.Step 3: You may now view the buyer's purchase history here. 

If you’ve recently changed your mobile number and need to update the details on your Kaleoz account, don’t worry—the process is quick and straightforward. Simply follow the step-by-step instructions below to successfully update your information. Note: Your mobile number can only be updated once every 90 days. Steps to Follow Visit the following link: https://member.seagm.com/ucp/security/info In the Mobile Number section, select the option labeled [Modify phone] to start updating your mobile number. To proceed you will need to verify your identity using one of the available verification options. Select your preferred method and click [Send Verification Code].

Touch 'n Go eWallet is a Malaysian digital wallet and online payment platform. Go cashless with simple, fast, and secure transactions in just minutes with TnG.Touch 'n Go eWallet on KALEOZ is only available for Malaysians using MYR currency. It cannot be used for topping up your KALEOZ balance. Follow the simple steps below to pay with TnG: Step 1: Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page. Step 2: On the checkout page, look for the "Online Payment" section and select "Touch n Go eWallet" as your preferred payment method, then select "Pay now". Step 3: The QR code will be displayed as example below. Launch your TNG eWallet app and tap 'Scan' icon to scan the QR code. Step 4: Tap on "Pay" and then key in your 6-digits TnG transaction PIN to complete the payment. Step 5: Once the payment is complete, you will be redirected back to the Payment Information page. You can check your order status by clicking on "My Orders" as shown in the pic

Ideally, you should keep your delivery proof at all times. If you're unable to keep it for more than 3 months, please upload it in the Order Log just in case there is a dispute later on.