1. Choose your game Sign in to KALEOZ or register a SEAGM ID on www.seagm.com. Choose the game you wish to browse by going to the BUY page or searching it directly from the search box. 2. Choose your item Use the filter to choose server, price and etc. Next, click the product title to go into the product page. Enter all the required information about your purchase and click “Add to cart”. 3. Complete checkout Check the items in your shopping cart and then click “Checkout” to make payment. 4. Receive Items Contact the seller via KChat to notify them of your order and wait for your item delivery.

KALEOZ Buyer Protection KALEOZ aims to provide a safe and reliable marketplace for buyers. In certain circumstances, buyers may be eligible for protection when an order is not received as described or when there is a significant issue with the purchased product or service. When Is a Buyer's Purchase Covered by KALEOZ? Order not received: The buyer did not receive the product or service as ordered. Product or service significantly differs from the listing: The buyer received a product or service that is significantly different from the description provided in the listing.

Encountering a refund request after delivering an order? Here's a comprehensive guide on how to handle the situation:Step 1: Understand the SituationPromptly review the details by clicking "Order Detail". Utilize KChat for effective communication with the customer, seeking to comprehend the reason behind their refund request.Step 2: Decline the RefundIf you decide not to approve the refund, take action within 24 hours. Navigate to the "Refuse Refund" option on the Order Details page and provide a clear and concise reason for your decision.Step 3: Service Dispute ResolutionEven after your refusal, the buyer can apply for a service dispute resolution within 72 hours, triggering a thorough investigation. If the buyer fails to respond, Kaleoz will consider the refund request waived, and the order amount will be automatically credited to your account.Step 4: Notification of DisputeIf the buyer escalates the refund request to a dispute, you will receive a notification. Stay vigilant and info

Note: KALEOZ is a C2C (consumer-to-consumer) platform, where each seller is responsible for managing their own orders. This means that KALEOZ does not source, process, or deliver orders on behalf of sellers. How to Sell Items on KALEOZ To start selling items on KALEOZ, follow the steps below. 1. Register as a Seller Log in to your KALEOZ account. Click "Become a Seller" from the navigation menu. Complete the seller verification process by providing your identification and required information. Submit your application and wait for approval.

Of course! If you would like to sell a product or service for a specific game but it is not listed on our website, just tell us! Please contact our KALEOZ support team via Kchat or email us at [email protected] and provide us the URL to the official game site of the product/service you'd like to sell.

Want to stay ahead in the gaming world? KALEOZ is your go-to destination for popular game top-ups and digital gaming products. This guide will help you discover the most in-demand games and top-up options, so you can power up your favorite titles instantly and stay ahead of the competition. Step 1: Go to the official KALEOZ website. Step 2: Scroll down a little at homepage to find the section labelled “Popular Mobile Games” or “Popular PC Games.” Tip: Check KALEOZ regularly to discover popular game top-ups, trending titles, and great deals that help you get more value from your gaming experience. If you have any questions, please contact our Customer Support team. :root{--art-bg:transparent;--art-text:#3a3632;--art-heading:#1a1714;--art-muted:#6e6960;--art-subtle:#7a8a9e;--art-accent:#3b82f6;--art-accent-dim:rgba(59,

Arena Of Valor Arena Of Valor is a mobile game with MOBA elements. Real-time 5v5 battles against real opponents. Fight to take the enemy’s tower. Full-on 5v5, Human vs. Human battles. To enhance your adventure and compliment your gameplay, you can top up Garena AOV voucher from our list of reputable sellers here at KALEOZ in a safe secure environment and at cheap rates. How to buy Arena Of Valor Voucher? 1. Select the product from the Arena Of Valor product page. 2. Fill in your Arena Of Valor UID. 3. Add to the cart and proceed to the payment page. 4. Once payment is done, kindly notify the seller via KChat and ask for your Arena Of Valor voucher delivery. How to check Arena Of Valor UID? 1. Log in to the game with your account. 2. Tap on the setting button located in the top left corner of the main screen. 3. Your UID will be displayed.

1. I clicked on the wrong payment method during checkout, am I able to cancel or change the payment method?Once you have realized that you selected the wrong payment option, kindly follow three ways below to change the method: (a) You can click on the Back button on your tab and return to the payment selection page. (b) If it's on a pop-up page payment, kindly close the popup page and select the payment method that you want. (c) You may back to your KALEOZ Profile, to "My Orders", then click on the green button "PAY" beside the latest order placement and select a payment method. Rest assured your money won't be deducted since you have not successfully completed the transaction.2. I have paid for my order and realized I chose the wrong method, can I request a refund or cancellation?Kindly Kchat the seller to request a refund for the order, however, the seller has the right to refuse your refund request and deliver your order.  3. If the order is refunded, c

You can try reaching out to the seller via Kchat for order fulfillment. If the seller doesn't respond, please click "Request Refund" on the order details page. Should the seller refuse to issue a refund, you may escalate the issue to the KALEOZ Support Team for further investigation. Notes: Buyers have a 72-hour window to dispute an order marked as "Waiting Confirmation." If no action is taken within that period, the order will automatically be marked as successfully delivered. How to Request a Refund for a "Waiting Confirmation" Order: Step 1: Go to the "My Orders" page and click on the order number (e.g., KXXXXXXX) to open the order details.Step 2: Initiate the refund process by clicking on "Request Refund".Step 3: Select your refund reason and provide additional details about your refund request in the "Refund Description" field, then click "Submit Refund Request". Step 4: After submitting the refund request, the seller has 24 hours to respond. If there is no respon

At KALEOZ, we are committed to providing a smooth and reliable buying experience. To ensure successful order fulfillment, buyers must provide accurate UID details when placing an order. Important: Orders submitted with incorrect UID information are not eligible for a refund or replacement. Buyer's Responsibility Buyers are solely responsible for ensuring that all UID details entered during checkout are accurate and complete. Please double-check the following before placing your order: User ID / Game ID Server ID (if applicable) Character or Account Name (if required)

You may not be able to access your account due to the following reasons:1. You forgot your login details or it says "Invalid login email or password" when attempting to login.You can reset your password to keep your account secure. 2. Your account is locked due to many failed login attempts. If you can’t remember your password, please contact our KALEOZ Support team for assistance in unlocking your account. Once your account is unlocked, you can reset your password to help keep your account secure.3. You tried to reset the password, but it says "Account was suspended. Please contact KALEOZ Support if this was a mistake"This is just a temporary suspension of your account, you can file a request to a KALEOZ Support officer to unsuspend your account. However, KALEOZ reserves the right to suspend or block access to and use of the services for any offenses and for any length of time.

Our fraud control system might have detected some unusual activities in your account.Once your account suspension has been lifted. Kindly login to your account. If the problem persists, you may try the following:Restart your internet connection point (modem)Only log in using the same device/IPTry to log in using a different web browserDisable your VPN when accessing our website (if using any)Reset your account login password

Gift Cards Terms and Conditions The following Gift Card Terms and Conditions (this "Agreement") describe the terms and conditions that apply to all Gift Cards (collectively, "Digital Goods") purchased from KALEOZ. By purchasing, accepting, or using Digital Goods, you acknowledge and agree to these terms and conditions. If you do not agree with this Agreement, please do not purchase, accept, or use the Digital Goods. 1. General 1.1 By using a Gift Card purchased from KALEOZ (referred to as the "Digital Goods"), you agree to these Digital Goods Terms in addition to the User Agreement for the KALEOZ website, which is incorporated

KALEOZ provides different kinds of payment channels for the convenience of customers from all countries to make payments. However, some of the service providers might charge certain processing fees on the transactions made. The fee will be displayed on the checkout page. As the processing fee for each payment method is different, it is excluded from the order price. Once you have selected the payment method, our system will automatically calculate the total price, including the processing fees. [Total Price = Order checkout price + Processing fees]Example: [i] Price before finalizing checkout: [ii] Fees applied after the user selected the payment method [Finalize]: 

We understand that receiving your order in a timely manner is important to you. However, there may be situations where the delivery is delayed or you haven't received your order at all. In such cases, KALEOZ offers a comprehensive refund process to address your concerns and ensure your satisfaction. Before requesting a refund, we recommend reaching out to the seller through KChat to remind them to fulfill the order. Communication can often resolve issues and lead to a quicker resolution. If you haven't received your order despite contacting the seller, please refer to the following refund options available to you.Automatic Cancellation after 72 Hours:To safeguard your interests, we have implemented an automatic cancellation policy. If, within 72 hours (3 days) of payment, the seller fails to deliver your order, our system will intervene and cancel the transaction. The refunded amount will be credited back to your KALEOZ account balance. Please note that this process occurs automaticall

To withdraw your earnings, you must first complete the Withdrawal Verification (Know-Your-Customer, or KYC) process. Step 1: Access Withdrawal Verification Hover over your KALEOZ account name. Click "Withdraw funds" . Click "Proceed withdrawal verification". Step 2: Upload Your Identity Verification Photo Upload a clear selfie of yourself holding a valid: ID Card Passport Driving License The document must cl

Whether you are a new or experienced seller, consistently providing excellent service can help you attract more customers, build trust, and increase sales. Follow these five best practices to improve your seller performance and build a stronger reputation on KALEOZ. 1. Prioritize Customer Satisfaction Providing a smooth and positive buying experience is essential for building customer trust and encouraging repeat purchases. Deliver Orders Quickly Fast delivery is important to customers. Process and complete orders as quickly as possible to provide a smooth buying experience. If you are taking a break, temporarily unavailable, or out of stock, use the Close Store feature to prevent customers

What is a KALEOZ Gift Card? Kaleoz gift card is a digital gift card that can be used to purchase game top-ups and other digital goods and services from Kaleoz Marketplace. Kaleoz Gift Cards are available in a variety of denominations and can be purchased using various payment methods, including credit cards, debit cards and other e-wallets. To use a Kaleoz gift card, users need to purchase the corresponding Kaleoz gift card based on the currency registered in their account. Where can I buy KALEOZ Gift Cards? Kindly click HERE. Will KALEOZ Gift Card PINs expire? Yes. KALEOZ Gift Card codes are valid for two (2) years from the date of purchase. Be sure to redeem it before it expires! Can I refund the balance from a KALEOZ Gift Card? No. The balance is non-refundable & non-transferable. How do I redeem a KALEOZ Gift Card PIN? Step 1: Login to your KALEOZ Account and proceed to "My Account". Step 2: Click on "Top Up Account Balance". Step 3: Click on "KALEOZ Gift Ca